Ofertas de empleo e información de la empresa Boundless Life Spain SLU

We are seeking a hands-on, dynamic individual to join our team as an Experience Curator. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial. You will collaborate with the team to enhance the overall experience by: -Resolving community requests promptly via the ticketing tool -Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks -Ensuring families have an outstanding experience at every touchpoint of their journey -Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways -Gathering feedback and identifying opportunities for improvement through direct interaction with families -Assisting new families in integrating into the community -Communicating upcoming activities to maximize participation -Managing content for the internal UGC channel to build the brand on social media -Ensuring seamless information flow across the team -Coordinating with the onboarding team to ensure smooth handovers during family arrivals -Participating in pre-arrival webinars and orientation sessions -Booking services upon families’ requests You Will Be Responsible For: -Planning and executing community-building events and workshops, including give-back programs -Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences -Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families -Developing and managing the services offering with partners, ensuring smooth organization and implementation -Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation -Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS Accounting & Administrative Tasks: -Record and reconcile daily expenses and vendor invoices in alignment with company procedures. -Provide general support for location-level financial documentation and reporting as needed. -Manage basic documentation, data entry, and filing to support day-to-day operational workflows. -Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.