Guest Relations (temporal) / NH Collection Madrid Suecia

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Your Mission Should You Choose To Accept It : At The Social Hub, our members are everything. As Member Relations Manager, you are the heartbeat of the hub, the person who knows everyone, connects the dots, and makes people feel like they truly belong. You build real relationships, spark conversations, and turn a shared space into a thriving community, both online and offline. You are visible, present, and trusted, whether that’s on the floor, at an event, or inside our digital community. This role exists to keep our members engaged, loyal, and excited to be part of something bigger. You lead a team, shape the community strategy, and give members a voice that actually gets heard. If people naturally gravitate towards you and you love bringing others together, you’ll feel right at home here. In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Build genuine relationships with members and actively connect them with each other Be a constant presence on the floor, checking in, listening, and getting involved Drive member loyalty and retention through standout experiences and personal attention Manage and energize our digital community via the app Gather feedback, read the room, and help shape the community strategy Host member committees and turn insights into action Handle tricky conversations with confidence and care Lead and coach the Membership Hosts team Bring global member programs to life at your hub What You’ll Have You have at least 2 years of experience in community, hospitality, membership, or a people-facing role You bring strong communication skills, written and spoken, in English and Spanish You connect easily with people and genuinely enjoy building relationships You are confident, outgoing, and comfortable speaking to groups You stay calm under pressure and look for solutions, not problems You prefer being on the floor over sitting behind a desk You are flexible and happy to work evenings or weekends when the community is buzzing You are based in Barcelona, and legally allowed to work in Spain What Do Offer The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

¿Cuál será tu misión? Como Conserje , tu función será asegurarte de que nuestros huéspedes estén 100% satisfechos con su experiencia durante su estancia en nuestro hotel. ¿Qué tendrás que hacer? Anticiparse a todas las necesidades de los huéspedes y atender todas sus consultas. Excelente conocimiento de todos los puntos de interés locales, así como de los productos y servicios del hotel, en particular los tipos y tarifas de habitaciones, sus correspondientes características e instalaciones y los establecimientos de gastronomía y bebida. Garantizar el cumplimiento de todas las cuestiones relativas a la satisfacción de los huéspedes y que todo el seguimiento se realice en el momento oportuno. ¿Qué buscamos? Titulación universitaria en gestión hotelera (preferible). Interés natural por otras personas y culturas. Interés en ser el punto de contacto con nuestros huéspedes y establecer contacto con facilidad. Capacidad para sorprender a los huéspedes con su toque especial. Excelentes dotes de comunicación y dominio de la lengua inglesa. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

Descripción Programa de Practicas - Equipo corporativo de Talento Buscamos a alguien con vocación por descubrir el talento de las personas. En MAC Hotels creemos en el talento joven como motor de innovación y futuro. Nuestro Programa de Prácticas está diseñado para estudiantes con ambición de crecer profesionalmente y contribuir al desarrollo de las personas dentro de nuestra organización. Si tienes ganas de aprender, aportar ideas frescas y desarrollarte en un entorno dinámico, este es tu sitio . Desde el equipo corporativo de Talento (Selección y Desarrollo) buscamos un/a estudiante de Psicología, Pedagogía y/o Máster en Recursos Humanos que quiera culminar su etapa académica realizando prácticas con nosotros. Con esta experiencia podrás iniciar tu carrera en Recursos Humanos , aprendiendo cómo identificar, atraer y desarrollar el talento que hace posible la excelencia en nuestros hoteles. Formarás parte del equipo corporativo de Talento desde nuestras oficinas centrales , colaborando en proyectos que impactan directamente en la experiencia de nuestros equipos y en el crecimiento del grupo. Qué aprenderás con nosotros Durante tus prácticas participarás en diferentes proyectos del área de Selección y Desarrollo , como: Publicación y gestión de ofertas de empleo Criba curricular y apoyo en la preselección de candidatos Organización y coordinación de entrevistas Participación en procesos de selección para hoteles y oficinas corporativas Apoyo en la coordinación de convenios de prácticas de la compañía Participación en proyectos de employer branding y atracción de talento Colaboración en iniciativas de gestión del talento interno y desarrollo profesional Participación en proyectos relacionados con cultura corporativa ¿Qué te espera en Mac Hotels? Aprendizaje Real: Participarás en la operativa diaria y proyectos reales desde el primer día. Mentoring: Contarás con un tutor que guiará tu desarrollo profesional y personal durante tu estancia. Ambiente Cercano, Familiar y Profesional: Trabaja en una compañía donde las personas son lo primero y vive nuestra cultura de cerca. Oportunidades de Futuro: Valoramos el talento interno; muchos de nuestros actuales managers empezaron sus prácticas con nosotros. ¿Cómo enviar tu solicitud? Si eres estudiante de Psicología, Pedagogía y/o Máster en Recursos Humanos , nos encantaría conocerte. El proceso es muy sencillo: completa el formulario de inscripción y nuestro equipo de Recursos Humanos revisará tu candidatura para ponerse en contacto contigo. ⚠️ Importante: Antes de inscribirte Para agilizar el proceso, asegúrate de tener clara la siguiente información y documentos a mano: 📄 Tu CV actualizado. 🎓 Tipo de prácticas que necesitas realizar (Curriculares o Extracurriculares). 📅 Fechas de disponibilidad (Fecha de inicio y fecha de fin). 🛎️ Contacto de tu tutor/a de Practicas ¿Listo/a para empezar? 🚀

¿Cuál será tu misión? Como Guest Relations , tu función será asegurarte de que nuestros huéspedes estén 100% satisfechos con su experiencia durante su estancia en nuestro hotel. ¿Qué tendrás que hacer? Anticiparse a todas las necesidades de los huéspedes y atender todas sus consultas. Excelente conocimiento de todos los puntos de interés locales, así como de los productos y servicios del hotel, en particular los tipos y tarifas de habitaciones, sus correspondientes características e instalaciones y los establecimientos de gastronomía y bebida. Garantizar el cumplimiento de todas las cuestiones relativas a la satisfacción de los huéspedes y que todo el seguimiento se realice en el momento oportuno. ¿Qué buscamos? Titulación universitaria en gestión hotelera (preferible). Interés natural por otras personas y culturas. Interés en ser el punto de contacto con nuestros huéspedes y establecer contacto con facilidad. Capacidad para sorprender a los huéspedes con su toque especial. Excelentes dotes de comunicación y dominio de la lengua inglesa. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

Welcoming and assisting guests from arrival to departure ensuring their stay runs smoothly Acting as a point of contact for guest inquiries, feedback, and requests – in person, via phone, and by email Supporting the organization of guest activities, events, and sports programs Assisting with complaint handling and problem solving in collaboration with other departments Providing information about the resort’s services, sports facilities, and the island of Fuerteventura Helping with administrative duties such as preparing welcome letters, updating guest information, and creating reports Supporting the promotion of sustainability and health-focused initiatives within the resort

Descripción ¿Te apasiona el orden, el trabajo bien hecho y la atención a las personas? Buscamos a un/a Auxiliar de Recursos Humanos metódico/a, empático/a y con vocación de servicio para unirse a nuestro hotel. Si te sientes cómodo/a en un entorno estructurado, disfrutas dando soporte administrativo con precisión y te gusta atender a los demás con cercanía y profesionalidad, este es tu lugar. Tendrás el apoyo directo de la Jefatura de RRHH del hotel y el respaldo continuo del equipo corporativo. Tu día a día con nosotros: Tu misión principal será garantizar que los procedimientos internos funcionen a la perfección y que nuestros colaboradores tengan una experiencia excelente y sin contratiempos. Precisión y Gestión Documental: Te encargarás de recopilar y verificar meticulosamente la documentación de las nuevas incorporaciones, así como de mantener actualizado y ordenado nuestro archivo digital (Labor y Mentor). Soporte Administrativo: Apoyarás en las comunicaciones de altas, bajas y variaciones de datos, asegurando que toda la información fluya correctamente. Atención al Equipo: Serás el primer punto de contacto para resolver las dudas básicas de tus compañeros (turnos, uso del portal del empleado, etc.), siempre desde la empatía y la claridad. Organización Logística: Colaborarás en la gestión del stock y entrega de uniformidad, el seguimiento de los Reconocimientos Médicos con la Mutua . Soporte en la Organización y ejecución de los planes de formación y de Igualdad del hotel conjuntamente con la Jefe/a de RRHH del hotel. Apoyo en Selección: Darás soporte a los Jefes de Departamento durante sus procesos de reclutamiento y selección, asegurando que el proceso siga los estándares de la compañía. ¿Qué perfil estamos buscando? Formación: Ciclo Formativo de Grado Superior en Administración y Finanzas o Asistencia a la Dirección. (Valoraremos muy positivamente si estás cursando o eres recién graduado/a en Relaciones Laborales, ADE, Psicología o Derecho). Experiencia: Entre 6 meses y 2 años en puestos administrativos donde el detalle y la organización hayan sido clave (ideal si es en RRHH o sector hotelero). Herramientas: Nivel medio de inglés y un dominio avanzado de Ofimática (especialmente Excel). Te adaptarás rápidamente a nuestro entorno digital. Tus fortalezas: Destacas por tu alta capacidad de organización y planificación. Eres una persona empática, comunicativa, que disfruta trabajando en equipo y prestando un servicio excelente a los demás, con iniciativa y ganas de seguir aprendiendo. Lo que te ofrecemos: Sabemos que la estabilidad y el equilibrio son importantes para hacer un buen trabajo. Por eso, te ofrecemos: Estabilidad y Organización: Contrato Fijo Discontinuo, ideal para tener previsibilidad anual dentro del sector hotelero. Conciliación Real: Jornada de 40 horas semanales con un horario inmejorable y estable: de Lunes a Viernes, de 08:00h a 16:00h . Condiciones Claras: Salario según convenio, sin sorpresas, y un entorno de trabajo colaborativo donde nunca estarás solo/a. ¿Sientes que este puesto encaja con tu forma de trabajar? ¡Nos encantaría conocerte! Envíanos tu currículum actualizado y únete a la familia de Mac Hotels.

Marea Beach HousePosición: PR & Content Creator Marea Beach House, beach club y restaurante ubicado en Cala Blanca (Menorca), busca una persona dinámica y creativa para encargarse de las relaciones públicas, creación de contenido y colaboraciones con hoteles e influencers durante la temporada. El objetivo es fortalecer la presencia de Marea en redes sociales y desarrollar relaciones con hoteles y partners turísticos para atraer nuevos clientes y posicionar Marea como uno de los destinos gastronómicos y de lifestyle más atractivos de Menorca. Funciones principalesCreación de contenido Crear contenido diario para Instagram y TikTok Producción de: Reels Stories Fotografías Videos cortos Mostrar la experiencia Marea: gastronomía cocktails ambiente sunset eventos clientes Gestión de redes sociales Planificación y publicación de contenidos Interacción con seguidores y clientes Repost de contenido generado por clientes Uso de hashtags y geolocalización Seguimiento del crecimiento de la comunidad Relaciones con hoteles Visitar hoteles de: Ciutadella Cala Blanca Cala en Bosch Son Xoriguer Presentar Marea a: recepción concierge guest relations Crear una red de hoteles colaboradores que recomienden Marea a sus clientes. Colaboraciones con influencers Identificar creadores de contenido relevantes Organizar visitas y colaboraciones Generar contenido conjunto Aumentar la visibilidad de Marea en redes. Promoción de experiencias y eventos Promover en redes y con hoteles: sunset experience cumpleaños celebraciones eventos privados grupos. Objetivos del puesto Incrementar la visibilidad de Marea en redes sociales Aumentar el número de clientes procedentes de hoteles Generar contenido atractivo que refleje la experiencia Marea Crear colaboraciones con influencers y partners turísticos.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Your Mission Should You Choose To Accept It : At The Social Hub, our members are everything. As Member Relations Manager, you are the heartbeat of the hub, the person who knows everyone, connects the dots, and makes people feel like they truly belong. You build real relationships, spark conversations, and turn a shared space into a thriving community, both online and offline. You are visible, present, and trusted, whether that’s on the floor, at an event, or inside our digital community. This role exists to keep our members engaged, loyal, and excited to be part of something bigger. You lead a team, shape the community strategy, and give members a voice that actually gets heard. If people naturally gravitate towards you and you love bringing others together, you’ll feel right at home here. In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Build genuine relationships with members and actively connect them with each other Be a constant presence on the floor, checking in, listening, and getting involved Drive member loyalty and retention through standout experiences and personal attention Manage and energize our digital community via the app Gather feedback, read the room, and help shape the community strategy Host member committees and turn insights into action Handle tricky conversations with confidence and care Lead and coach the Membership Hosts team Bring global member programs to life at your hub What You’ll Have You have at least 2 years of experience in community, hospitality, membership, or a people-facing role You bring strong communication skills, written and spoken, in English and Spanish You connect easily with people and genuinely enjoy building relationships You are confident, outgoing, and comfortable speaking to groups You stay calm under pressure and look for solutions, not problems You prefer being on the floor over sitting behind a desk You are flexible and happy to work evenings or weekends when the community is buzzing You are based in Barcelona, and legally allowed to work in Spain What Do Offer The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

¿Cuál será tu misión? Como Conserje , tu función será asegurarte de que nuestros huéspedes estén 100% satisfechos con su experiencia durante su estancia en nuestro hotel. ¿Qué tendrás que hacer? Anticiparse a todas las necesidades de los huéspedes y atender todas sus consultas. Excelente conocimiento de todos los puntos de interés locales, así como de los productos y servicios del hotel, en particular los tipos y tarifas de habitaciones, sus correspondientes características e instalaciones y los establecimientos de gastronomía y bebida. Garantizar el cumplimiento de todas las cuestiones relativas a la satisfacción de los huéspedes y que todo el seguimiento se realice en el momento oportuno. ¿Qué buscamos? Titulación universitaria en gestión hotelera (preferible). Interés natural por otras personas y culturas. Interés en ser el punto de contacto con nuestros huéspedes y establecer contacto con facilidad. Capacidad para sorprender a los huéspedes con su toque especial. Excelentes dotes de comunicación y dominio de la lengua inglesa. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.