Supervisor/a Room Service

Jefe de Alimentos y Bebidas
Alimentos y Bebidas
Servicio de alimentos y bebidas
Descripción de la oferta

Company Description

Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach.
With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona.
Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character.
Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

Job Description

El Supervisor/a de Room Service es responsable de garantizar el funcionamiento eficiente y fluido del servicio de habitaciones, asegurando un servicio de excelencia que supere las expectativas de los huéspedes. Liderará al equipo, optimizará las operaciones y fomentará un entorno de trabajo positivo para maximizar la satisfacción del cliente y la rentabilidad del departamento.

Reportando al F&B Manager y al F&B Director, estas son las responsabilidades y funciones a título enunciativo, pero no limitativo:

  • Planificar, organizar y supervisar el servicio de habitaciones.
  • Asegurar el cumplimiento de los estándares de servicio de lujo, de presentación y de tiempo, con el desarrollo de fichas técnicas y de procedimientos.
  • Coordinar con cocina y la F&B Manager para garantizar una experiencia gastronómica excepcional.
  • Coordinar con el equipo de Recepción para la organización de los amenities para clientes VIP.
  • Gestionar al personal, incluyendo la asignación de tareas, formaciones.
  • Resolver problemas y gestionar quejas de clientes, ofreciendo soluciones rápidas y efectivas.
  • Supervisar el material, los inventarios y los pedidos necesarios para la operación diaria.
  • Implementar técnicas de venta para maximizar ingresos y motivar al equipo en la promoción de productos.
  • Participar en el servicio de eventos de banquetes.
Qualifications
  • Formación en Hostelería, Turismo o área relacionada.
  • Experiencia mínima de 1 a 3 años en posiciones similares, preferente en hoteles de lujo o propiedades de 5 estrellas.
  • Idiomas: español e inglés avanzado, francés será un plus.
  • Conocimientos sólidos en estándares de servicio de lujo y técnicas de hospitalidad.
  • Excelentes habilidades de liderazgo, con capacidad para motivar y gestionar equipos diversos.
  • Habilidades organizativas y atención al detalle.
  • Conocimientos básicos en la gestión de costos, inventarios y control de recursos.
  • Manejo avanzado de software u ofimático.
  • Conocimiento profundo en vinos y bebidas, incluyendo recomendaciones personalizadas y maridajes.
  • Disponibilidad para trabajar en horarios rotativos, según se requiera.
  • Horario: Jornada completa
  • Tipo de contrato: Temporal - Sustitución
Additional Information

¿Qué ofrecemos?

  • Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo.
  • Tarjeta PayFlow (retribución flexible).
  • Formación continua a través de nuestra plataforma Academy y otras más.
  • Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo.
Sofitel Barcelona Skipper2042025-04-24T00:00:002025-05-24T00:00:00Hostelería y turismo

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Camarero/a de Pisos para Hotel Sercotel Portales hosco
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SALARIO: A convenir

Funciones ¿Te gustaría formar parte de una empresa reconocida en el sector hotelero? ¿Te apasiona que los huéspedes que acuden al Hotel se sientan como en casa? Ven a ser parte de nuestro gran equipo de trabajo, en la posición de Camarero/a de pisos para Sercotel Hotels en nuestro Hotel Sercotel Portales. Tus principales retos serán: - Mantener en perfecto estado de limpieza y orden las habitaciones de un hotel, siguiendo los estándares y protocolos de calidad. - Suministrar los dormitorios con los elementos de aseo correspondientes. - Preparar, transportar y recoger los materiales y productos necesarios para la limpieza. - Organización y realización de las tareas en el tiempo establecido. - Atender con máxima diligencia las peticiones o dudas de los clientes. - Reportar a la supervisora de algún imprevisto. Requisitos ¿Qué necesitas para aplicar? -Tener mínimo 1 años de experiencia como Camarero/a de pisos en hoteles. - Tener disponibilidad inmediata. - Alta orientación al cliente. - Buena presencia y dinamismo. Se ofrece ¿Qué ofrecemos? - Contrato de sustitución embarazo+maternidad como de Camarero/a de pisos (40h/semana). - Salario fijado según convenio. - Buen clima laboral e incorporación a un gran equipo de trabajo dinámico y profesional. - Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel - Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos

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General Manager hosco
JORNADA: Por definir
SALARIO: 80k año

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Be aware of the market and develop strategies for optimal results in line with ethos and revenue model within the overall guest experience and brand experience model. Leadership Leading with unchallenged integrity and ethics. Communicating and implementing the Juls’ vision and overall direction, as informed by the Directors. Delivering the operations plan for the responsible business area with clear targets, as defined by the Directors. Implementing all relevant structures (process, people, systems) as per Head of HR’s direction. Leading and developing a cohesive front of house team to support the delivery of the strategic aspirations. Managing, guiding and evaluating the work of the HoD’s and front of house divisions as a whole, according to organisational structure, roles and service briefs. Evaluating the success metrics of the team. Recruiting, mentoring, retaining and growing talent within the business. 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Accountability and performance measures o Achievement of Company’s P&L and strategic objectives. o Establishing the foundation for the Company culture and ongoing development of operations structure, systems and procedures to grow the business to full maturity. o Accountable for legal and statutory compliance. Statutory Duties Jul’s Code of Conduct sets out in brief, the responsibilities, behaviour, and work principles. This includes, but is not limited to: o Act in the best interest of the Company o Promote the success of the Company for the benefit of its members o Exercise independent judgement o Take ownership for all actions and outcomes o Exercise reasonable care, skills, and diligence o Avoid conflicts of interests o Not to accept benefits from third parties, i.e. monetary, gifts, etc.  o Declare an interest in a proposed transaction or arrangement Health and Safety & Staff Welfare • • • Be fully conversant and comply with all operational and legal policies including: Health and Safety, First Aid, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing, Wine Description and Tasting Notes. Oversee purchasing in line with stock management and COSSH Ensure that all potential and real hazards are reported immediately and rectified. Assume responsibility for the safety of the persons and property of all within the premises, by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them Perform role duties in a manner that is safe and unlikely to give risk of harm or injury to yourself or others Ensure staff is trained in a manner which is safe and unlikely to give risk of harm or injury to themselves or others Encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department o Be aware of, and enforce, Company’s policies in respect of human resources and staff welfare o Work in accordance with equal opportunities legislation in the work place Recruitment o Responsible for the recruitment of the restaurant team in accordance with the agreed team structure and budget according to the recruitment process alongside the HR team o Responsible for annual appraisals and continuous feedback meetings with the restaurant team o Be responsible for the performance management and disciplinary issues for the restaurant team o Ensure the weekly roster for the team is completed in accordance with service needs and budget

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