Corporate Sales Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: We currently have an opportunity for a talented and creative Assistant Restaurant Manager to join team! Reporting into the Restaurant Manager, you will be responsible for assisting in leading the daily Food and Beverage operation, for our All-Day Dining Restaurant and will create an exciting concept for our roof top restaurant, a cooperation with the 3 Michelin Star Chef Dani Garcia while ensuring exceptional service and attention to our guests. What you will do: Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s All-Day or Fine Dining Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Attend regular operational meetings to ensure effective coordination and cooperation between departments. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. Work harmoniously and professionally with co-workers and supervisors. Ensure good communication within the department and with other departments to ensure professional, error-free service. Follow up of glitches in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction. What you bring: Minimum 3 years of experience in hospitality, client relations, or reservations in a luxury environment. Exceptional communication and interpersonal skills. Highly organized with strong attention to detail and the ability to multitask under pressure. Fluency in Spanish and English; additional languages are a plus. Proficiency in Microsoft Office, OpenTable, Opera, and CRM tools; familiarity with 3CPortal, BirchStreet, and La Fourchette is a plus. Excellent teamwork mindset with the flexibility to support multiple outlets and cover operations when needed. What we offer: • Competitive Salary, wages, and a comprehensive benefits package. • Excellent Training and Development opportunities. • Complimentary Accommodation at other Four Seasons Hotels and Resort. • Complimentary Dry Cleaning for Employee Uniforms. • Complimentary Employee Meals. Schedule & Hours: • This is a full-time position (40h/week). • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. GCC Sales Manager based in Madrid About Four Seasons Hotels and Resorts: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of a Sales Manager: We are currently looking for a talented and dynamic dedicated GCC Sales Manager based in Madrid to join our team Promote and sell to all segments market in the geographic region of GCC representing Four Seasons Hotel Madrid. The purpose of this position is to uncover, prospect and secure business, in accordance with the objectives established in the Marketing Plan and ensure that all sales quotas are met. Candidate should possess the ability to solicit group travel/ transient and promote/sell to group and leisure markets in defined geographic region. To generate awareness through direct client engagement, phone sales, direct sales calls, tradeshows, and networking groups. To ensure that sales activities, and group bookings are focused and coordinated with transient demand to yield the maximum revenue spend per available room. Working closely with Sales, Marketing and Revenue teams to secure leisure and group business required to meet budgeted sales goals for the property. This position is a Public Ambassador for Four Seasons Hotels and requires a high degree of independent judgement and discretion on decision making and managing confidential information. Ability to performs and follows up on all extra tasks, actions and responsibilities assigned by the Director/Associate Director of Sales and Directors of Marketing. The ideal candidate is a current Sales Manager with luxury hotel sales experience in a related position. Applicants are highly recommended to have a minimum of 4 years of experience in Sales, and mandatory Arabic speaking. A Hospitality Management Degree qualification is preferred, however, not essential with relevant experience. · Key Elements (but are not limited to): Develop and maintain strong relationships with agencies, government and royal affairs clients, serving as the main point of contact for key accounts. Proactively manage all sales activities related to all GCC market and segments, including inquiry handling, contract negotiation, proposal development, and closing business. Coordinate with internal departments (e.g., catering, reservations, front office) to ensure flawless execution of group bookings, VIP visits, and government events. Create, maintain, and analyze detailed sales reports and forecasts to support strategic planning and revenue goals. Attend sales meetings, trade shows, and networking events as needed to promote the hotel’s GCC business (government and royal business included). Maintain organized and up-to-date client files, ensuring compliance with Four Seasons documentation standards. Monitor and follow up on amenity arrangements, reservation upgrades, and special client requests to ensure satisfaction. Work closely with the Commercial Director to develop segment-specific marketing strategies and promotional campaigns. Demonstrate flexibility in work hours and availability to meet business needs and client schedules. Ensure high service standards and guest satisfaction across all touchpoints in the sales process. Stay updated on all hotel promotions, services, and special events relevant to the government market. Handle purchase orders, office supplies, and collateral in line with company procedures. Uphold a clean, organized, and professional office environment. Respond promptly and effectively in emergency or safety-related situations. Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details. Our Ideal GCC Sales Manager candidate will have 3 to 5 years’ experience directly related to high-end/upscale luxury hotel sales with a solid client portfolio and strategic contacts in the region Arabic is mandatory as well as having a EU working permit Requires strong communication/presentation skills, both verbal and written with an ability to engage in virtual web settings as well as in person. Knowledge of Salesforce, Opera and/or customer management systems preferred. Knowledge of hotel operations. Strong detail orientation including a keen understanding of anticipatory service when working with high expectation guests. Job may require flexible hours based on schedule of events and travel is required. Be part of a cohesive team with a singular focus on creating the best possible guest experience. Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons. Be encouraged to demonstrate your professional passion. Be rewarded with market-leading pay and a comprehensive benefit plan.

POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience * High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations * Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. * Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. * Adheres to all standards, policies, and procedures. * Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. * Manages group room blocks and meeting space for average to large-sized assigned groups. * Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. * Uses his/her judgment to integrate current trends in event management and event design. * Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). * Participates in customer site inspections and assists with the sales process as necessary. * Performs other duties as assigned to meet business needs. * Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Empowers employees to provide excellent customer service. * Sets a positive example for guest relations. * Coordinates and communicates event details both verbally and in writing to the customer and property operations. * Makes presence known to customer at all times during this process. * Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. * Follows up with customer post-event. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the customer experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Interacts with guests to obtain feedback on product quality and service levels. * Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams * Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. * Leads formal pre-event and post-event meetings for average to large-sized assigned groups. * Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function * Assists in the sales process and revenue forecasting for customer groups. * Up-sells products and services throughout the event process. * Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities * Reviews comment cards and guest satisfaction results with employees. * Observes service behaviors of employees and provides feedback to individuals and/or managers. * Assists in the development and implementation of corrective action plans. * Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. * Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Como Comercial Interno , organizarás y coordinarás los eventos en el hotel, incluyendo el presupuesto, la facturación y la gestión de los pedidos de servicios. Será responsable de la experiencia de los clientes, desde la planificación del evento hasta la gestión de las necesidades de los clientes durante las reuniones y el seguimiento posterior al evento. ¿Qué tendrás que hacer? Gestionar las reservas y los eventos confirmados por la Oficina de Ventas Global. Responder a todas las solicitudes de acuerdo con los SLA (Service Level Agreement). Elaborar el presupuesto para la celebración de eventos en el hotel. Recibir las peticiones de los clientes a través de visitas, agencias o solicitudes del Departamento de Grupos o Ejecutivos de Cuentas de MH E&A. Negociar con los clientes los presupuestos relacionados con la organización de eventos, servicios del hotel, etc. Organizar visitas comerciales/visitas in situ a clientes actuales y potenciales del hotel con el fin de establecer contactos regulares y presentarles los diferentes servicios. Organizar eventos y actos especiales solicitados por los clientes, coordinando los diferentes departamentos del hotel implicados (cursos de formación, presentaciones, ruedas de prensa, entrevistas, etc.). Supervisar los salones e instalaciones instaladas para la celebración de eventos. Controlar las facturas relacionadas con los eventos organizados en el hotel. Resolver las incidencias de los ingresos de los clientes, contactando con ellos y con el Departamento de Administración de la empresa. Definir con el Director del Hotel, los precios de las salas de reuniones y salones del hotel, en función de su demanda y niveles de ocupación, fechas disponibles, etc. Presentar clientes potenciales al Director de Hotel / Director Comercial. En su caso, esta función también implicará la gestión y el entrenamiento activo de los miembros del equipo de Reuniones y Eventos asignados. ¿Qué buscamos? Al menos 2-3 años de experiencia en Front Office de hotel y/o áreas de Ventas/GEM, preferiblemente en un hotel de similar tamaño y complejidad. Licenciatura o diplomatura en Dirección Hotelera o equivalente. Imprescindible dominio del idioma local y nivel alto de inglés. Conocimiento práctico de varios programas informáticos (Microsoft Office, TPV, etc.) y sistemas de Front Office. Conocimiento de los principios de gestión de ingresos y políticas comerciales. Conciencia comercial. Excelentes dotes de comunicación. Orientación al servicio al cliente. Habilidades y técnicas de venta. Excelentes dotes de gestión y organización. Capacidad para trabajar por cuenta propia y en equipo. ¿Por qué elegirnos? In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali: Esperienza mondiale - diversità di 150 nazionalità diverse. Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. Ampia gamma di programmi di formazione per migliorare le proprie competenze. Iniziative di benessere, tra cui condizioni di lavoro flessibili. Programmi di riconoscimento per i membri del team, tra cui le date memorabili. Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato. Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.

¿Qué tendrás que hacer? RESPONSABILIDADES DEPARTAMENTALES Planificar, organizar y gestionar las compras y servicios para los distintos departamentos del hotel. Atención a proveedores, atención a todos los departamentos del resort. Recepción de mercancías, control de la calidad y correcta entrega, tiempos de entrega, gestión documental de albaranes y facturas en el sistema, control de stock y rotación de productos. Atender pedidos internos, preparación de pedidos, (almacén central a departamento del hotel), gestión de la documentación de pedidos internos y traspasos entre departamentos. Almacenar correctamente los productos en el almacén de economato a la espera de distribución y uso. Organización, limpieza e higiene de los almacenes centrales. Resolución de incidencias. Inventarios. ¿Qué buscamos? Contrato sustitución (4/5 meses) Fecha comienzo a principios de septiembre Horario de 8 a16 de lunes a viernes Características Personales Constancia, responsabilidad, aptitud, seriedad, control y organización. Conocimientos Específicos SAP MM, World, Exel, Outlook. Idiomas Español, inglés. Requisitos propios del puesto: Conocimiento exhaustivo de los proveedores que operan en el sector y nuestro mercado. Conocimiento de los productos que consumen cada uno de los puntos de venta o departamentos no operativos del hotel. Amplio conocimiento de los materiales, precios, calidades. Organización interna y externa. Sistema informático ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorablle Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

What’s the internship? As Sales & Events Intern you’ll be supporting the department in all required areas, including quotations, marketing campaigns and coordinating in house groups. You’ll be supervised by the Sales & Events team. Your day-to-day · General support to the department. · Quotation's follow-ups. · Create, manage and send contracts to clients. · Prospect and qualify new business. · Sales agenda. · Achieve goals as assigned. · Support in sales plans.

In Minor Hotels, we are seeking for a temporary Proactive Sales Executive. If you are interested in join us, check the following paragraphs: Main functions: Proactively seek out new business, locally and internationally (by phone, Sales visits, Trade Shows, Fairs, etc.) Maximize lead generation (new and existing business). Proper follow ups liaising with Contracting Team. Analyze local market and trends Organize Hotel show arounds and commercial visits to current and potential customers of the hotel, Build strong relationships with customers. Ensure all KPIs are exceeded on a daily and monthly basis. Assist the Contracting Team when needed in order to guarantee that the proper proposals are sent. Proactively follow up on all the event leads and gather information about their needs and decisions. Give support in the preparation of PR Events that take place in the hotel. Account Management. Responsible for specific accounts (DMC’s, Corporate, Associations, etc.) Represent the hotel at networking events and participate in hotel promotional activities. Required Profile: Great customer orientation. Great telephone manne Results driven and focused on detail High Communication and social skills, Commercial initiative Ability to work under pressure Teamwork Cheerful and positive attitude, at the same time as respectful and professional Well-groomed appearance Specific Knowledge: Excellent level of English, written and spoken. Availability to Travel (Nationally and Internationally) Strong Commercial skills. Sales & Negotiation skills and techniques. Highly valued knowledge of hotel management systems. Ideally SAP. Knowledge of different hotel segments (Corporate, MICE, Leisure, etc.). Profesional Experience: Minimum 2 years previous experience in a hotel sales role with a proven track record to close a sale. Education: Preferably Degree in Tourism or Hotel Business.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: We currently have an opportunity for a talented and creative Assistant Restaurant Manager to join team! Reporting into the Restaurant Manager, you will be responsible for assisting in leading the daily Food and Beverage operation, for our All-Day Dining Restaurant and will create an exciting concept for our roof top restaurant, a cooperation with the 3 Michelin Star Chef Dani Garcia while ensuring exceptional service and attention to our guests. What you will do: Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s All-Day or Fine Dining Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Attend regular operational meetings to ensure effective coordination and cooperation between departments. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. Work harmoniously and professionally with co-workers and supervisors. Ensure good communication within the department and with other departments to ensure professional, error-free service. Follow up of glitches in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction. What you bring: Minimum 3 years of experience in hospitality, client relations, or reservations in a luxury environment. Exceptional communication and interpersonal skills. Highly organized with strong attention to detail and the ability to multitask under pressure. Fluency in Spanish and English; additional languages are a plus. Proficiency in Microsoft Office, OpenTable, Opera, and CRM tools; familiarity with 3CPortal, BirchStreet, and La Fourchette is a plus. Excellent teamwork mindset with the flexibility to support multiple outlets and cover operations when needed. What we offer: • Competitive Salary, wages, and a comprehensive benefits package. • Excellent Training and Development opportunities. • Complimentary Accommodation at other Four Seasons Hotels and Resort. • Complimentary Dry Cleaning for Employee Uniforms. • Complimentary Employee Meals. Schedule & Hours: • This is a full-time position (40h/week). • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. GCC Sales Manager based in Madrid About Four Seasons Hotels and Resorts: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of a Sales Manager: We are currently looking for a talented and dynamic dedicated GCC Sales Manager based in Madrid to join our team Promote and sell to all segments market in the geographic region of GCC representing Four Seasons Hotel Madrid. The purpose of this position is to uncover, prospect and secure business, in accordance with the objectives established in the Marketing Plan and ensure that all sales quotas are met. Candidate should possess the ability to solicit group travel/ transient and promote/sell to group and leisure markets in defined geographic region. To generate awareness through direct client engagement, phone sales, direct sales calls, tradeshows, and networking groups. To ensure that sales activities, and group bookings are focused and coordinated with transient demand to yield the maximum revenue spend per available room. Working closely with Sales, Marketing and Revenue teams to secure leisure and group business required to meet budgeted sales goals for the property. This position is a Public Ambassador for Four Seasons Hotels and requires a high degree of independent judgement and discretion on decision making and managing confidential information. Ability to performs and follows up on all extra tasks, actions and responsibilities assigned by the Director/Associate Director of Sales and Directors of Marketing. The ideal candidate is a current Sales Manager with luxury hotel sales experience in a related position. Applicants are highly recommended to have a minimum of 4 years of experience in Sales, and mandatory Arabic speaking. A Hospitality Management Degree qualification is preferred, however, not essential with relevant experience. · Key Elements (but are not limited to): Develop and maintain strong relationships with agencies, government and royal affairs clients, serving as the main point of contact for key accounts. Proactively manage all sales activities related to all GCC market and segments, including inquiry handling, contract negotiation, proposal development, and closing business. Coordinate with internal departments (e.g., catering, reservations, front office) to ensure flawless execution of group bookings, VIP visits, and government events. Create, maintain, and analyze detailed sales reports and forecasts to support strategic planning and revenue goals. Attend sales meetings, trade shows, and networking events as needed to promote the hotel’s GCC business (government and royal business included). Maintain organized and up-to-date client files, ensuring compliance with Four Seasons documentation standards. Monitor and follow up on amenity arrangements, reservation upgrades, and special client requests to ensure satisfaction. Work closely with the Commercial Director to develop segment-specific marketing strategies and promotional campaigns. Demonstrate flexibility in work hours and availability to meet business needs and client schedules. Ensure high service standards and guest satisfaction across all touchpoints in the sales process. Stay updated on all hotel promotions, services, and special events relevant to the government market. Handle purchase orders, office supplies, and collateral in line with company procedures. Uphold a clean, organized, and professional office environment. Respond promptly and effectively in emergency or safety-related situations. Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details. Our Ideal GCC Sales Manager candidate will have 3 to 5 years’ experience directly related to high-end/upscale luxury hotel sales with a solid client portfolio and strategic contacts in the region Arabic is mandatory as well as having a EU working permit Requires strong communication/presentation skills, both verbal and written with an ability to engage in virtual web settings as well as in person. Knowledge of Salesforce, Opera and/or customer management systems preferred. Knowledge of hotel operations. Strong detail orientation including a keen understanding of anticipatory service when working with high expectation guests. Job may require flexible hours based on schedule of events and travel is required. Be part of a cohesive team with a singular focus on creating the best possible guest experience. Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons. Be encouraged to demonstrate your professional passion. Be rewarded with market-leading pay and a comprehensive benefit plan.

POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience * High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations * Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. * Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. * Adheres to all standards, policies, and procedures. * Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. * Manages group room blocks and meeting space for average to large-sized assigned groups. * Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. * Uses his/her judgment to integrate current trends in event management and event design. * Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). * Participates in customer site inspections and assists with the sales process as necessary. * Performs other duties as assigned to meet business needs. * Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Empowers employees to provide excellent customer service. * Sets a positive example for guest relations. * Coordinates and communicates event details both verbally and in writing to the customer and property operations. * Makes presence known to customer at all times during this process. * Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. * Follows up with customer post-event. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the customer experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Interacts with guests to obtain feedback on product quality and service levels. * Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams * Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. * Leads formal pre-event and post-event meetings for average to large-sized assigned groups. * Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function * Assists in the sales process and revenue forecasting for customer groups. * Up-sells products and services throughout the event process. * Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities * Reviews comment cards and guest satisfaction results with employees. * Observes service behaviors of employees and provides feedback to individuals and/or managers. * Assists in the development and implementation of corrective action plans. * Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. * Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you