Guest Relations Agent

Funciones principales: Atender al público en tienda con actitud positiva, amable y profesional. Gestionar cobros y arqueos de caja. Asesorar y vender productos gourmet, fomentando la venta cruzada. Atender llamadas telefónicas y gestionar pedidos de clientes. Recepcionar mercancías y coordinar la entrega con proveedores. Mantener el orden y la limpieza en la tienda. Apoyar puntualmente en cocina en tareas básicas cuando sea necesario. Requisitos: Experiencia demostrable en atención al cliente y ventas (mínimo 1 año). Buenas habilidades comunicativas y orientación comercial. Nivel de inglés mínimo B1 (atención ocasional a clientes extranjeros). Capacidad para trabajar de forma autónoma y en equipo. Persona organizada, sonriente, con iniciativa y actitud resolutiva.

Cafeteria con mui buen ambiente y muy bien situada, queremos alguien que esté dispuesto aprender y tenga buena actitud. incorporación inmediata

buscamos perfiles profesionales y responsables.

Oferta de empleo – Camareros profesionales URGENTE (Madrid) Descripción del puesto: Se busca camareros profesionales con experiencia demostrable para incorporación inmediata en restaurante en Madrid. El trabajo requiere trato excelente con el cliente, rapidez, buena presencia y actitud proactiva. Requisitos: • Experiencia mínima de [5 años] como camarero en hostelería. • Manejo de bandeja y conocimiento básico de vinos • Buena presencia y comunicación. • Disponibilidad inmediata y flexibilidad horaria. • Se valorará conocimiento de idiomas (especialmente inglés). Ofrecemos: • Contrato indefinido • Jornada completa • Buen ambiente de trabajo en un negocio consolidado en Madrid. • Salario competitivo según experiencia + propinas. Incorporación: URGENTE – inmediata

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, land and lush subtropical gardens blend with architecture inspired by Moorish design. With 462 rooms and suites spread across the vibrant Citadel and the exclusive Retreat, the resort offers spectacular views and unique experiences, alongside award-winning dining, multiple pools, a 2,500 m² Spa & Fitness Center and the largest Ritz Kids in Europe. JOIN OUR TEAM! …as a Door Attendant at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for…? Are you naturally welcoming, service-driven and passionate about creating memorable arrivals and departures? As a Door Attendant / Botones, you will be the first and last impression our guests have of the resort. Your warm presence, attention to detail and genuine care set the tone for an exceptional stay. If you take pride in offering thoughtful assistance, anticipating needs and embodying the spirit of luxury hospitality, we would be delighted to meet you! Your responsibilities will include… Giving every guest a warm, personalized welcome upon arrival and a gracious farewell on departure. Assisting guests with luggage, transportation arrangements and guidance throughout the resort. Maintaining a strong presence at the entrance, ensuring smooth traffic flow for vehicles and guests. Offering support to Front Office and Guest Relations to guarantee seamless arrival and departure experiences. Anticipating guest needs and providing thoughtful assistance in accordance with The Ritz-Carlton Gold Standards. Ensuring the entrance, driveway and lobby areas are always impeccable, safe and welcoming. Handling guest inquiries with courtesy, accuracy and professionalism. Coordinating with Valet Parking when required. Managing luggage tags, storage and deliveries with excellent attention to detail. Upholding outstanding standards of personal appearance, posture and communication. What we are looking for… A genuinely warm, helpful and service-oriented personality. Strong communication and interpersonal skills. Experience in Guest Services, Bell Desk, Door Attendant or other front-facing hospitality roles is highly valued. Ability to lift and transport luggage safely. Fluent in English and Spanish; additional languages, especially German, are a strong advantage. Excellent grooming, professionalism and a proactive attitude. Valid work permit for Spain. How we inspire you… Attractive above-market salary and flexible compensation. “Explore Rate” travel benefits at over 9,500 Marriott hotels worldwide, extended to family, partner and parents. 20% F&B discount worldwide and 50% discount on the resort’s culinary offering. Up to 75% off flights for residents of Tenerife to mainland Spain. Corporate benefits program with leisure and travel discounts. A special birthday surprise. A complimentary stay at the resort after your first year of service. 13th and 14th salary payments. Continuous development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and laundry service provided. Internal events, employee celebrations and team-building activities. Participation in social responsibility programs. Comprehensive corporate medical care. (All benefits and bonus programs are subject to internal regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply through MarriottCareers with your application documents. Marriott International is an equal opportunity employer, committed to a diverse and inclusive workforce. At The Ritz-Carlton, our Ladies and Gentlemen create memorable experiences guided by our Gold Standards. Join a team where excellence, creativity, and genuine care are part of everyday life. Across more than 100 award-winning properties around the world, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that, long after a guest has stayed with us, the experience stays with them. Every day, we set the standard for rare and special luxury service, and we take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton “Gold Standards” are delivered gracefully and thoughtfully each day. These standards are the foundation of The Ritz-Carlton and what guide us to be better than the day before. Thanks to this culture, The Ritz-Carlton has earned a reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, including our Employee Promise, Credo, and Service Values. Our promise to you: you will have the opportunity to feel proud of the work you do and the people you work with. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, find your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, land and lush subtropical gardens blend with architecture inspired by Moorish design. With 462 rooms and suites spread across the vibrant Citadel and the exclusive Retreat, the resort offers spectacular views and unique experiences, alongside award-winning dining, multiple pools, a 2,500 m² Spa & Fitness Center and the largest Ritz Kids in Europe. JOIN OUR TEAM! …as a Rooms Controller at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for…? Are you an organized, detail-driven and operationally focused professional? As a Rooms Controller , you will play a key role at the heart of our rooms operations. You will coordinate daily room assignments, ensuring every detail aligns with guest needs, preferences and expectations. If you enjoy planning, accuracy, cross-department communication and the satisfaction of flawless operations, we would be delighted to meet you! Your responsibilities will include… Managing and optimizing daily room allocations, ensuring preferences, special requests and priorities are properly addressed. Working closely with Front Office, Housekeeping, Guest Relations and other departments to ensure seamless operations and a flawless guest experience. Monitoring room status (clean, inspected, out of order, occupied) and ensuring real-time accuracy across internal systems. Anticipating daily operational needs, especially during high occupancy, VIP arrivals, peak arrivals/departures and special events. Ensuring VIP room preparation meets The Ritz-Carlton Gold Standards. Reviewing and resolving discrepancies between Housekeeping and Front Office systems quickly and accurately. Strategically coordinating room upgrades based on availability, guest profiles and revenue opportunities. Participating in daily hotel operational briefings, providing key insights on room inventory. Facilitating effective communication across departments to avoid delays, inconsistencies or operational challenges. Maintaining high standards of quality, confidentiality and attention to detail in all records and processes. What we are looking for… Outstanding organizational skills and the ability to manage multiple priorities efficiently. Exceptional attention to detail with strong problem-solving and decision-making abilities. Previous experience in Front Office, Housekeeping coordination, Rooms Control or similar hotel operations roles. Proficiency with hotel management systems (Opera or similar PMS is a strong advantage). Fluent in English and Spanish; additional languages, especially German, are highly valued. A proactive team player with excellent communication skills. Valid work permit for Spain. How we inspire you… Attractive above-market salary and flexible compensation. "Explore Rate" travel benefits at over 9,500 Marriott hotels worldwide, extended to family, partner and parents. 20% F&B discount worldwide and 50% discount on the resort’s culinary offering. Up to 75% off flights for residents of Tenerife to mainland Spain. Corporate benefits program with leisure and travel discounts. A special birthday surprise. A complimentary stay at the resort after your first year of service. 13th and 14th salary payments. Continuous development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and laundry service provided (where applicable). Internal events, employee celebrations and team-building activities. Participation in social responsibility programs. Comprehensive corporate medical care. (All benefits and bonus programs are subject to internal regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply through MarriottCareers with your application documents. Marriott International is an equal opportunity employer committed to a diverse and inclusive workforce. At The Ritz-Carlton, our Ladies and Gentlemen create memorable experiences guided by our Gold Standards. Join a team where excellence, creativity and genuine care are part of every day. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where the sea, the land, and the subtropical vegetation blend effortlessly with an iconic Moorish-inspired architecture. The 462 rooms and suites, distributed between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A culinary destination in its own right, this 5-star resort in Tenerife offers world-class restaurants ranging from light and simple cuisine to Michelin-starred fine dining. Providing a true escape, this timeless resort features multiple pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the coastline meets the sea, guests can enjoy an exclusive area on Abama’s golden-sand beach, equipped with complimentary sun loungers and umbrellas. OIN OUR TEAM AS A RETREAT AMBASSADOR! Do you have a passion for creating memorable experiences and ensuring every detail is perfect? We are looking for our next Retreat Ambassador —a proactive, service-oriented individual with a genuine commitment to hospitality. Who are we looking for? Someone who thrives in a dynamic, guest-facing role. As a Retreat Ambassador , you will be the face of the Retreat, ensuring that every interaction is warm, professional, and seamless. If you love attention to detail, anticipate needs, and enjoy making guests feel special, this role is for you. Your responsibilities will include… Welcome and acknowledge all guests with genuine warmth and professionalism, anticipating their needs and ensuring their comfort. Monitor seating availability and maintain a safe, clean, and organized environment in the Retreat lounge. Prepare and serve beverages (hot, cold, and alcoholic) according to quality standards. Keep the bar area, furniture, and utensils clean and in excellent condition. Manage stock levels for ice, glassware, and supplies, communicating replenishment needs promptly. Coordinate special requests with the kitchen and other departments to deliver personalized service. Complete opening and closing duties, ensuring accurate documentation in departmental records. Comply with company policies and maintain a polished, professional appearance at all times. Act as a key point of contact for guests, resolving issues and providing clear information. Collaborate closely with the team to guarantee an exceptional guest experience. What we expect from you… Natural, friendly, and professional communication skills—both verbal and written. Previous experience in hospitality, guest service, or operational roles. Ability to prioritize and manage multiple tasks efficiently. Proactive mindset, problem-solving attitude, and strong teamwork skills. Solid level of English and Spanish. Valid work permit for Spain. A spirit of hospitality, attention to detail, and commitment to excellence. Physical ability to lift up to 25 lbs and stand or walk for extended periods. How we inspire you… • A competitive salary and working conditions aligned with your experience. • Real opportunities for professional growth within Marriott International. • Continuous training programs, including access to our internal learning university. • The possibility to travel and work across more than 9,500 hotels worldwide with exclusive employee rates (“Explore Rate”). • Discounts on dining experiences within the resort and across Marriott properties globally. • Complimentary daily meals in our employee dining area. • Uniform and professional laundering included. • Recognition programs, internal celebrations, and team-building activities. • Participation in social responsibility initiatives, positively contributing to our local community. • Comprehensive corporate medical care. Have we sparked your interest? Then apply now on MarriottCareers with your updated documents and join a team where culinary passion becomes art. The Ritz-Carlton not only offers an exceptional dining experience, but also an environment where talent flourishes and every day is an opportunity to create memorable moments. “At The Ritz-Carlton, we believe perfection lies in the details, and every plate is an opportunity to inspire.” At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Para apertura de Vinoteca & Quesería en el Estadio Santiago Bernabéu, buscamos Camareros/as – Dependientes con pasión por el trato al cliente, gusto por el mundo del vino y el queso, y orientación a la venta. Será un espacio único, con más de 80 referencias de vino y una cuidada selección de quesos artesanales, en el corazón del nuevo Bernabéu. ¿Cómo será tu día a día? Atender y asesorar a los clientes, realizando sugerencias personalizadas de vinos y quesos. Descorchar y servir vinos siguiendo protocolo. Presentar, cortar y preparar tablas de quesos. Gestionar cobros y cierres de caja. Velar por la correcta atención y seguimiento del servicio. Requisitos del puesto Experiencia como Camarero/a – Dependiente en vinotecas, tiendas gourmet, corners o mercados gastronómicos. Conocimientos básicos de mise en place y manipulación de producto. Excelentes habilidades de comunicación y atención al cliente, con soltura en el trato con público extranjero. Capacidad para desenvolverse en un entorno dinámico y bajo presión. Disponibilidad para turnos rotativos, incluyendo fines de semana y festivos. Actitud proactiva, resolutiva y con espíritu de equipo. Inglés dirigido al servicio con clientes internacionales Qué ofrecemos Jornada completa intensiva, con turnos rotativos. Incorporación inmediata Dos días de libranza semanales. Buen ambiente laboral en un espacio exclusivo y tranquilo. Oportunidades de crecimiento profesional y formación continua en vinos y quesos. Excelente ubicación con fácil acceso en transporte público.

Para Quesería con amplia variedad de vinos ubicado en el Estadio Santiago Bernabéu, Dependientes con pasión por el trato al cliente, gusto por el mundo del queso, y orientación a la venta. ¿Cómo será tu día a día? Atender y asesorar a los clientes, realizando sugerencias personalizadas quesos y vinos. Presentar, cortar y preparar tablas de quesos. Gestionar cobros y cierres de caja. Velar por la correcta atención y seguimiento del servicio. Requisitos del puesto Experiencia como Camarero/a – Dependiente tiendas gourmet, corners o mercados gastronómicos. Conocimientos básicos de mise en place y manipulación de producto. Excelentes habilidades de comunicación y atención al cliente, con soltura en el trato con público extranjero. Capacidad para desenvolverse en un entorno dinámico y bajo presión. Disponibilidad para turnos rotativos, incluyendo fines de semana y festivos. Actitud proactiva, resolutiva y con espíritu de equipo. Inglés dirigido al servicio con clientes internacionales Qué ofrecemos Jornada completa intensiva, con turnos rotativos. Incorporación inmediata Dos días de libranza semanales. Buen ambiente laboral en un espacio exclusivo y tranquilo. Oportunidades de crecimiento profesional y formación continua en vinos y quesos. Excelente ubicación con fácil acceso en transporte público.

se necesita camarera

Se precisa camarera con experiencia para una cafetería situada en Valencia. Las funciones serán atender a los clientes tanto en sala como en terraza y mantener la limpieza y orden del local.

📣 Restaurante reconocido en L’Eliana busca Camarero/a (incorporación inmediata) Restaurante bien valorado en L’Eliana busca camarero/a para trabajo de tardes/noches. Buscamos una persona con ganas de trabajar, honesta, responsable y atenta con los clientes. Se valorará experiencia previa en sala o barra. Ofrecemos: 🍽 Contrato de trabajo estable 😊 Ambiente de trabajo agradable y familiar ⏰ Horario de tarde/noche 📍 Ubicación: L’Eliana (Valencia) Si eres una persona comprometida y te gusta el trato con el público, ¡queremos conocerte! 📧 Enviar CV o mensaje por WhatsApp al 613.048.448

Funciones principales: Atender al público en tienda con actitud positiva, amable y profesional. Gestionar cobros y arqueos de caja. Asesorar y vender productos gourmet, fomentando la venta cruzada. Atender llamadas telefónicas y gestionar pedidos de clientes. Recepcionar mercancías y coordinar la entrega con proveedores. Mantener el orden y la limpieza en la tienda. Apoyar puntualmente en cocina en tareas básicas cuando sea necesario. Requisitos: Experiencia demostrable en atención al cliente y ventas (mínimo 1 año). Buenas habilidades comunicativas y orientación comercial. Nivel de inglés mínimo B1 (atención ocasional a clientes extranjeros). Capacidad para trabajar de forma autónoma y en equipo. Persona organizada, sonriente, con iniciativa y actitud resolutiva.

Cafeteria con mui buen ambiente y muy bien situada, queremos alguien que esté dispuesto aprender y tenga buena actitud. incorporación inmediata

buscamos perfiles profesionales y responsables.

Oferta de empleo – Camareros profesionales URGENTE (Madrid) Descripción del puesto: Se busca camareros profesionales con experiencia demostrable para incorporación inmediata en restaurante en Madrid. El trabajo requiere trato excelente con el cliente, rapidez, buena presencia y actitud proactiva. Requisitos: • Experiencia mínima de [5 años] como camarero en hostelería. • Manejo de bandeja y conocimiento básico de vinos • Buena presencia y comunicación. • Disponibilidad inmediata y flexibilidad horaria. • Se valorará conocimiento de idiomas (especialmente inglés). Ofrecemos: • Contrato indefinido • Jornada completa • Buen ambiente de trabajo en un negocio consolidado en Madrid. • Salario competitivo según experiencia + propinas. Incorporación: URGENTE – inmediata