Guest Experience Trainee

We are seeking to recruit Trainee Butlers to join the growing team at Iniala. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey. This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment. Duties & Responsibilities Greet and welcome guests in a warm, professional, and engaging manner in line with operational standards. Respond promptly, courteously, and efficiently to guest inquiries, requests, and concerns, ensuring timely resolution and follow-up. Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay. Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage. Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards. Ensure in-house guest rooms are appropriately serviced during the morning and turn-down shifts in coordination with Housekeeping. Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards. Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor. Assist with in-room dining service, including setup and service for private lunches, dinners, and canapé events. Prepare and organise all necessary equipment and items for guest excursions and off-property activities. Maintain up-to-date knowledge of the hotel’s dining outlets, menus, and service offerings. Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately. Maintain detailed knowledge of guest preferences and special requests. Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements. Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience. Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism. Carries out other job-related duties as assigned in support of hotel operations.

What's the internship? As People & Culture intern you'll be helping the team in any query they might have and support the department in all the areas. You'll be supervised by the People & Culture Director. Your day-to-day - Assist new team members with the documents required. - Assist the new team members with their orientation day. - Create and post job positions in different job portals. - Assist job fairs and school workshops. - Develop initiatives that improve employee engagement. - Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. - Maintain confidentiality and security of employee and property records, files, and information. What we need from you * Currently studying a bachelor's degree in HR, tourism or related field. * Possibility to sign an agreement with your school for 6 months preferably. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for people and hospitality. What to expect from us * Economic compensation. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

What’s the internship? As P&C intern you’ll be helping the team in any query they might have and support the department in all the areas. You’ll be supervised by the P&C Director. Your day-to-day - Assist new team members with the documents required. - Assist the new team members with their orientation day. - Create and post job positions in different job portals. - Assist job fairs and school workshops. - Develop initiatives that improve employee engagement. - Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. - Maintain confidentiality and security of employee and property records, files, and information.

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Working as part of the Human Resources team, the Talent Acquisition and Employer Branding Officer is responsible for the full end-to-end recruitment lifecycle for the hotel, including attraction, advertising, screening, interviewing, hiring coordination, onboarding follow-up and employer branding initiatives. The role plays a critical part in positioning the hotel as an employer of choice, ensuring that all recruitment and employer branding activities reflect the values, service culture and standards of a luxury hospitality environment. This includes active management of HR social media channels, recruitment campaigns and external representation of the brand. The position requires the highest standards of professionalism, discretion and confidentiality, and acts at all times as a brand ambassador for the hotel and Marriott International. Follow all company policies and procedures; maintain confidentiality of proprietary and personal information; protect company assets and reputation. Speak with others using clear and professional language; prepare and review written documentation accurately and completely. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of employees and candidates. Perform other reasonable job duties as requested. Talent Acquisition and Recruitment ▪ Manage the complete recruitment lifecycle for all hotel positions, from requisition to hiring and onboarding follow-up. ▪ Draft, publish and manage job advertisements in line with approved platforms, brand tone of voice and corporate guidelines. ▪ Conduct CV screening, telephone interviews and face-to-face interviews, coordinating selection stages with hiring managers. ▪ Organise and participate in open days, job fairs, campus recruitment and targeted sourcing initiatives. ▪ Coordinate and verify pre-employment documentation and checks in line with company standards and local legislation. ▪ Maintain accurate applicant tracking records, recruitment logs and documentation within HR systems. ▪ Support hiring managers with interview guidance, process compliance and selection decisions. Employer Branding and HR Social Media ▪ Develop, implement and maintain the employer branding strategy in alignment with hotel positioning and Marriott brand standards. ▪ Create, schedule and publish employer branding and HR-related content across approved social media channels. ▪ Build and manage editorial calendars to support recruitment campaigns, seasonal hiring and internal initiatives. ▪ Promote the employee experience, culture, career opportunities and internal recognition initiatives. ▪ Monitor engagement, performance metrics and trends, adjusting strategies to maximise reach and impact. ▪ Ensure all employer branding activities comply with brand governance, social media policies and data protection regulations. Administration and Reporting ▪ Maintain accurate recruitment and employee records in line with audit, compliance and data protection requirements. ▪ Track recruitment KPIs such as time-to-fill, source effectiveness and early turnover. ▪ Prepare regular recruitment and employer branding reports for Human Resources leadership. ▪ Maintain high standards of data accuracy, consistency and confidentiality across all systems. Communication ▪ Speak to candidates, employees and stakeholders using clear, professional and appropriate language. ▪ Exchange information with managers and colleagues effectively through meetings, email and HR systems. ▪ Handle sensitive conversations discreetly and in appropriate settings. ▪ Represent the hotel professionally in all internal and external communications. Working with Others ▪ Develop and maintain positive and productive working relationships with department heads and colleagues. ▪ Partner with internal stakeholders to ensure recruitment needs are met efficiently and professionally. ▪ Support team collaboration and contribution CRITICAL COMPETENCIES Analytical Skills ▪ Problem Solving ▪ Attention to Detail ▪ Data Accuracy ▪ Reporting Interpersonal Skills ▪ Stakeholder Management ▪ Teamwork ▪ Customer Service Orientation ▪ Professional Influence Communications ▪ Listening ▪ Written Communication ▪ Verbal Communication ▪ Electronic Communication ▪ Confidential Communication Personal Attributes ▪ Integrity ▪ Discretion ▪ Adaptability ▪ Professional Demeanour ▪ Stress Tolerance ▪ Initiative ▪ Accountability Organization ▪ Time Management ▪ Multi-Tasking ▪ Prioritisation ▪ Process Discipline PREFERRED QUALIFICATIONS Education :Bachelor’s degree in Human Resources, Business Administration, Marketing, Communications, Hospitality Management or related field preferred. Related Work: Experience At least 1 to 2 years of experience in recruitment, talent acquisition or HR operations, preferably within hospitality or service-driven environments. Mensual Pay. 28.542,58 This company is an equal opportunity employer. frnch1

We are seeking experienced Butlers to join the team at Iniala. Reporting to the Head Butler, the successful candidate will be responsible for delivering an exceptional, highly personalised guest experience while taking ownership of the guest journey from arrival to departure. This role is suited to a confident and discreet hospitality professional with strong service expertise, excellent guest relations skills, and the ability to lead by example, supporting junior members of the Butler team while consistently upholding the highest luxury service standards. Duties & Responsibilities Take full ownership of the guests’ journey, anticipating needs and delivering personalised service that exceeds expectations. Conduct thorough room inspections prior to guest arrivals, ensuring readiness in line with our standards. Greet and welcome guests in a warm, professional, and engaging manner in line with operational standards. Manage guest arrivals and departures, including offering welcome refreshments, handling luggage, and unpacking luggage upon request. Conduct hotel tours and provide detailed room orientations, clearly explaining facilities, services, and in-room features. Respond promptly, professionally, and effectively to guest inquiries, special requests, and complaints, ensuring appropriate follow-up and resolution. Prepare and oversee room arrangements and amenities for arrivals, ensuring in-house guest rooms are serviced during the morning and turn-down shifts in coordination with Housekeeping. Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards. Manage inventory levels within the Butler operation, reporting shortages, expiry dates, and quality concerns to the Head Butler or Butler Supervisor. Deliver in-room dining services, including setup and service of meals and beverages, and manage private in-suite events such as lunches, dinners, and canapé receptions. Prepare and organise all equipment and logistics required for guest excursions and off-property activities. Maintain in-depth knowledge of all hotel dining outlets, menus, and service offerings. Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately. Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements. Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience. Support, guide, and mentor junior team members, contributing to skills development and service consistency. Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism. Carries out other job-related duties as assigned in support of hotel operations.

We are seeking to recruit Trainee Butlers to join the growing team at Iniala. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey. This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment. Duties & Responsibilities Greet and welcome guests in a warm, professional, and engaging manner in line with operational standards. Respond promptly, courteously, and efficiently to guest inquiries, requests, and concerns, ensuring timely resolution and follow-up. Deliver a personalised service experience, anticipating guest needs and preferences throughout the stay. Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage. Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards. Ensure in-house guest rooms are appropriately serviced during the morning and turn-down shifts in coordination with Housekeeping. Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards. Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor. Assist with in-room dining service, including setup and service for private lunches, dinners, and canapé events. Prepare and organise all necessary equipment and items for guest excursions and off-property activities. Maintain up-to-date knowledge of the hotel’s dining outlets, menus, and service offerings. Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately. Maintain detailed knowledge of guest preferences and special requests. Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements. Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience. Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism. Carries out other job-related duties as assigned in support of hotel operations.

What's the internship? As People & Culture intern you'll be helping the team in any query they might have and support the department in all the areas. You'll be supervised by the People & Culture Director. Your day-to-day - Assist new team members with the documents required. - Assist the new team members with their orientation day. - Create and post job positions in different job portals. - Assist job fairs and school workshops. - Develop initiatives that improve employee engagement. - Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. - Maintain confidentiality and security of employee and property records, files, and information. What we need from you * Currently studying a bachelor's degree in HR, tourism or related field. * Possibility to sign an agreement with your school for 6 months preferably. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for people and hospitality. What to expect from us * Economic compensation. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

What’s the internship? As P&C intern you’ll be helping the team in any query they might have and support the department in all the areas. You’ll be supervised by the P&C Director. Your day-to-day - Assist new team members with the documents required. - Assist the new team members with their orientation day. - Create and post job positions in different job portals. - Assist job fairs and school workshops. - Develop initiatives that improve employee engagement. - Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. - Maintain confidentiality and security of employee and property records, files, and information.

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Working as part of the Human Resources team, the Talent Acquisition and Employer Branding Officer is responsible for the full end-to-end recruitment lifecycle for the hotel, including attraction, advertising, screening, interviewing, hiring coordination, onboarding follow-up and employer branding initiatives. The role plays a critical part in positioning the hotel as an employer of choice, ensuring that all recruitment and employer branding activities reflect the values, service culture and standards of a luxury hospitality environment. This includes active management of HR social media channels, recruitment campaigns and external representation of the brand. The position requires the highest standards of professionalism, discretion and confidentiality, and acts at all times as a brand ambassador for the hotel and Marriott International. Follow all company policies and procedures; maintain confidentiality of proprietary and personal information; protect company assets and reputation. Speak with others using clear and professional language; prepare and review written documentation accurately and completely. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of employees and candidates. Perform other reasonable job duties as requested. Talent Acquisition and Recruitment ▪ Manage the complete recruitment lifecycle for all hotel positions, from requisition to hiring and onboarding follow-up. ▪ Draft, publish and manage job advertisements in line with approved platforms, brand tone of voice and corporate guidelines. ▪ Conduct CV screening, telephone interviews and face-to-face interviews, coordinating selection stages with hiring managers. ▪ Organise and participate in open days, job fairs, campus recruitment and targeted sourcing initiatives. ▪ Coordinate and verify pre-employment documentation and checks in line with company standards and local legislation. ▪ Maintain accurate applicant tracking records, recruitment logs and documentation within HR systems. ▪ Support hiring managers with interview guidance, process compliance and selection decisions. Employer Branding and HR Social Media ▪ Develop, implement and maintain the employer branding strategy in alignment with hotel positioning and Marriott brand standards. ▪ Create, schedule and publish employer branding and HR-related content across approved social media channels. ▪ Build and manage editorial calendars to support recruitment campaigns, seasonal hiring and internal initiatives. ▪ Promote the employee experience, culture, career opportunities and internal recognition initiatives. ▪ Monitor engagement, performance metrics and trends, adjusting strategies to maximise reach and impact. ▪ Ensure all employer branding activities comply with brand governance, social media policies and data protection regulations. Administration and Reporting ▪ Maintain accurate recruitment and employee records in line with audit, compliance and data protection requirements. ▪ Track recruitment KPIs such as time-to-fill, source effectiveness and early turnover. ▪ Prepare regular recruitment and employer branding reports for Human Resources leadership. ▪ Maintain high standards of data accuracy, consistency and confidentiality across all systems. Communication ▪ Speak to candidates, employees and stakeholders using clear, professional and appropriate language. ▪ Exchange information with managers and colleagues effectively through meetings, email and HR systems. ▪ Handle sensitive conversations discreetly and in appropriate settings. ▪ Represent the hotel professionally in all internal and external communications. Working with Others ▪ Develop and maintain positive and productive working relationships with department heads and colleagues. ▪ Partner with internal stakeholders to ensure recruitment needs are met efficiently and professionally. ▪ Support team collaboration and contribution CRITICAL COMPETENCIES Analytical Skills ▪ Problem Solving ▪ Attention to Detail ▪ Data Accuracy ▪ Reporting Interpersonal Skills ▪ Stakeholder Management ▪ Teamwork ▪ Customer Service Orientation ▪ Professional Influence Communications ▪ Listening ▪ Written Communication ▪ Verbal Communication ▪ Electronic Communication ▪ Confidential Communication Personal Attributes ▪ Integrity ▪ Discretion ▪ Adaptability ▪ Professional Demeanour ▪ Stress Tolerance ▪ Initiative ▪ Accountability Organization ▪ Time Management ▪ Multi-Tasking ▪ Prioritisation ▪ Process Discipline PREFERRED QUALIFICATIONS Education :Bachelor’s degree in Human Resources, Business Administration, Marketing, Communications, Hospitality Management or related field preferred. Related Work: Experience At least 1 to 2 years of experience in recruitment, talent acquisition or HR operations, preferably within hospitality or service-driven environments. Mensual Pay. 28.542,58 This company is an equal opportunity employer. frnch1