Sales Trainee

What’s the internship? As Sales & Events Intern you’ll be supporting the department in all required areas, including quotations, marketing campaigns and coordinating in house groups. You’ll be supervised by the Sales & Events team. Your day-to-day · General support to the department. · Quotation's follow-ups. · Create, manage and send contracts to clients. · Prospect and qualify new business. · Sales agenda. · Achieve goals as assigned. · Support in sales plans.

Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a COMERCIAL DE RESTAURANTE (25h) para trabajar en nuestro hotel BARCELONA PLAZA, ubicado en Plaza España (Barcelona). Las tareas principales son las siguientes: Aumentar las reservas en el restaurante. Ejecutar el calendario de acción del plan de marketing. Revisión y mantenimiento de materiales publicitarios del restaurante en diversas áreas del hotel (cartas, poster, flyers, tótems…). Supervisar que se respete la imagen corporativa del restaurante (uso del logo de manera correcta, plantillas, tipografías…). Actualización de contenidos en web propia y webs colaboradoras (ElTenedor, Tripadvisor, Atrapalo…). Control de gastos + pagos a proveedores (cajas regalo, El Tenedor…). Gestionar la satisfacción del cliente, tanto online (email "opinión express", responder comentarios según protocolo de respuesta…) como offline (entrega cupón a clientes satisfechos, resolución de quejas in situ…). Mantener al día la base de datos (recogida de datos y actualización en El Tenedor). Ejercer como nexo de unión entre restaurante y otras áreas de negocio del hotel (informar de novedades y solventar dudas de staff, recepción, etc.) y trabajar con ellos como equipo para conseguir objetivos. Reporte semanal / mensual de acciones realizadas (informe comercial y de marketing). Requisitos: Estudios en turismo / marketing /comercio/ RRPP. Experiencia: De 1 a 2 años en hosteleria/administrativo/a. Orientación al cliente. Inglés alto + valorable otros idiomas. Habilidad en redes sociales. Disponibilidad inmediata. Se ofrece Jornada 25h semanales en turno de tarde. Salario competitivo. Incorporación inmediata. Formación continua y posibilidad de hacer carrera dentro de la empresa.

Responsable de maximizar los ingresos y la rentabilidad de los edificios asignados de apartamentos turísticos mediante la implementación de estrategias de fijación de precios, optimización de inventarios y análisis de datos. Este rol estratégico asegura que se logre un equilibrio óptimo entre la ocupación, los ADRs y la satisfacción del cliente, contribuyendo al crecimiento sostenible del negocio y a los targets fijados con los propietarios. Las principales funciones serán: 1. Estrategia de Revenue Management - Diseñar e implementar estrategias de precios dinámicos y de distribución para maximizar los ingresos y el RevPAR. - Optimizar la combinación de tarifas, ocupación y disponibilidad para garantizar el mejor rendimiento financiero siguiendo los targets marcados. - Identificar nuevas oportunidades de ingresos y tendencias de mercado para la cadena. 2. Análisis de Mercado y Competencia - Realizar análisis exhaustivos de datos de mercado, tendencias de demanda y comportamiento de la competencia. - Analizar patrones de reserva y anticipar la demanda para ajustar estrategias de forma proactiva. 3. Gestión de Inventarios y Canales de Distribución - Supervisar la gestión de inventarios y disponibilidad en los canales de distribución (OTAs, web propia, etc.). - Negociar con los canales de distribución para mejorar las condiciones comerciales y optimizar los márgenes. 4. Colaboración Interdepartamental -Trabajar estrechamente con el equipo de operaciones para garantizar que las estrategias de revenue estén alineadas con las capacidades y objetivos del negocio. - Colaborar con la Dirección en la previsión de ingresos y presupuestos. - Asesorar al equipo de reservas y recepción en prácticas de gestión de ingresos. 5. Reporting y Evaluación - Elaborar informes periódicos, incluyendo métricas clave como ADR, RevPAR, y ocupación. - Evaluar el impacto de las estrategias implementadas y realizar ajustes en función de los resultados.

The Director of Sales is a key member of the Executive Committee and is responsible for defining, leading and executing the commercial strategy of Grand Hotel Central, a 5-star classic luxury property in the heart of Barcelona. The role encompasses Sales (Leisure, Corporate, Groups & Events), Reservations and Revenue Management, ensuring total alignment between commercial objectives, brand positioning and profitability. The Director of Sales leads, coaches and develops the Sales, Reservations and Revenue teams, driving performance while maintaining the highest luxury service standards. This position plays a critical role in maximizing total hotel revenue, strengthening the hotel’s positioning within the luxury segment, increasing direct business contribution and ensuring sustainable long-term growth. KEY RESPONSIBILITIES Commercial & Strategic Leadership Define and implement the overall Sales and Revenue strategy in line with hotel objectives, brand standards and market conditions. Lead the annual budgeting process, including rooms, F&B, MICE and ancillary revenues, with full ownership of forecasting and commercial KPIs. Actively monitor market trends, demand patterns, competitor set and distribution landscape to proactively adapt strategies. Ensure total alignment between Sales, Reservations, Revenue, Operations and Finance. Sales (Leisure, Corporate, Groups & Events) Oversee and drive all Sales activities across Leisure, Corporate, MICE and Events segments, ensuring achievement of budgeted revenues. Lead the proactive and reactive sales strategies, including key account management, prospecting, contracting and conversion. Maintain and develop relationships with luxury consortia, key travel partners, DMCs, corporate clients and event agencies. Support and guide the team in negotiations of high-value contracts, groups and events. Represent the hotel at selected trade shows, sales missions, workshops and key commercial events. Revenue Management & Distribution Oversee the Revenue Management strategy, ensuring optimal pricing, inventory control and channel mix. Work closely with the Revenue Manager and Reservations Manager to maximize RevPAR, ADR and GOP. Supervise distribution strategies across all channels (direct, OTA, consortia, wholesalers) ensuring rate parity and content accuracy. Lead regular forecast, revenue and business review meetings, providing strategic direction and clear action plans. Reservations Provide strategic oversight of the Reservations Department, ensuring efficient processes, high conversion rates and luxury service standards. Ensure reservations systems, rate codes, packages and upselling strategies are correctly implemented and optimized. Support the development of training programs to align Reservations and Front Office teams with commercial objectives. Team Leadership & Development Lead, inspire and develop the Sales, Reservations and Revenue teams, fostering a culture of accountability and excellence. Set clear objectives, monitor performance and support professional growth through coaching and training. Actively participate in Executive Committee meetings and contribute to the overall strategic direction of the hotel. Participate in Duty Manager rotations when required.

Localidad: Sevilla Provincia: Sevilla País: España Perfil: COMERCIAL Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Te gustaría formar parte de Sercotel Hotel Group, cadena hotelera en plena expansión? ¿Eres una persona dinámica, proactiva y con ganas de aportar un valor añadido al equipo? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Comercial de Eventos en la nueva apertura de Sercotel ubicado Sevilla en donde tus principales retos serán: - Venta, organización y gestión de todos los grupos y eventos que tengan lugar en el hotel. - Realizar el acompañamiento, desarrollo y negociación de los nuevos clientes que llegan al hotel como embajador/a de la marca Sercotel. - Coordinar la operativa con todos los departamentos del hotel involucrados y agentes externos durante el proceso. - Realiza la presentación y seguimiento de las cotizaciones presentadas a clientes. - Captación de nuevos clientes y fidelización de los existentes. - Realizar análisis del feedback obtenido en los eventos, seguimiento de indicadores e implementación de mejoras. - Gestion y control de las reservas Requisitos ¿Qué necesitas para aplicar? - Grado en Turismo o estudios similares. - Experiencia de 1-2 años en el puesto descrito. - Inglés avanzado (se valorará positivamente el conocimiento de otros idiomas). - Persona proactiva, con vocación por su trabajo y orientación al cliente. - Habilidades comerciales y comunicativas. - Persona resolutiva, con iniciativa, dinámica y con mucha motivación. Se ofrece ¿Qué ofrecemos? - Contrato indefinido a jornada completa. - Salario según convenio. - Oportunidades de desarrollo profesional. - Buen clima laboral e incorporación a un gran equipo de trabajo. - Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel - Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company’s customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

ROLE OVERVIEW As a Group Sales Executive, you will support the Group Sales Director and collaborate closely with the field sales team to convert enquiries into confirmed business. You will manage group enquiries from assigned geographic markets, maximizing rooms and banqueting revenue while ensuring a seamless handover to the Convention Services team. This role requires high energy, strong customer focus, and a passion for delivering the W experience. RESPONSABILITIES Sales & Client Management Conduct site inspections for prospective and tentative group bookings. Develop and maintain strong relationships with key clients, meeting planners, corporate accounts, and organizations. Build and grow a dedicated client portfolio through ongoing direct sales efforts. Respond to all enquiries within 24 hours, ensuring excellent guest satisfaction. Collaborate with GSOs, Convention Bureaus, third‑party partners, and internal stakeholders to drive revenue. Target and achieve personal and hotel revenue goals. Negotiate contracts and use creative selling techniques to secure high‑value opportunities. Promote MI Leads (cross‑selling tool) and maintain strong knowledge of the Marriott Loyalty Program. Participate in sales trainings and departmental meetings. Reservations & Guest Services Process all reservation requests, modifications, and cancellations received by phone, email, or fax. Enter and update Marriott Bonvoy information in the appropriate systems. Handle guest calls, requests, questions, and concerns with professionalism. Process loyalty redemptions (e.g., points, vouchers, gift certificates). Determine and provide appropriate complimentary items as guest recognition. Promote and reinforce brand image during every guest interaction. Administrative & Office Support Perform general office duties: filing, emailing, typing, faxing, maintaining documentation. Assist Sales & Marketing with daily administrative tasks. Maintain accurate records across operational systems (Opera S&C, PMS, internal tools). Attend departmental and Marriott training sessions as required. Teamwork, Training & Professional Standards Support management in training and motivating employees; act as a role model. Foster positive working relationships and contribute to shared departmental goals. Monitor performance standards within the team when required. Communicate professionally, verbally and in writing. Follow all company policies, dress code, and confidentiality requirements. Protect company assets and handle guest data responsibly. Participate in the annual Engagement Survey and in special projects assigned by the Directors. Self‑Management & Personal Conduct Take ownership when quoting business, aligned with strategic guidelines. Prioritize and manage daily tasks effectively. Conduct site inspections following established departmental standards. Demonstrate strong social judgment and awareness of body language. QUALIFICATIONS & EXPERIENCE Education : High school diploma or G.E.D. equivalent. Related Work Experience : At least 2 years of related work experience. Supervisory Experience : No supervisory experience. License or Certification : None SKILLS & COMPETENCIES Excellent verbal and written communication. Strong analytical and organizational skills. Proficiency in MS Word, Excel, Opera Sales & Catering, PMS systems. Ability to multitask and work independently while thriving in a team environment. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As Sales Executive you will develop business through direct sales solicitation for an assigned territory or market segment(s). Reports to the Commercial Director. Your day-to-day * Actively prospect and qualify new business. ? * Achieve personal and team goals as assigned. * Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. * Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. * May assist in developing and implementing sales plans. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Arrange and conduct special events, site inspections, and off-site presentations for potential clients. ? * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Reports on day-to-day basis to Commercial Director. What we need from you * Bachelor's degree in sales, marketing or related field. * 2+ years' experience working in hotel sales department. * Must be fluent in local language, English and German would be valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Competitive and proactive seller willing to travel to find the right business. * Opera PMS and Delphi knowledge will be valuable. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

What's the job? As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups. You'll report to the Assistant Commercial Director & Commercial Director. Your day-to-day * Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events). * Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards. * Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events. * Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders. * Follow up on group payments, deposits, and invoicing in line with hotel policies. * Monitor compliance with contractual deadlines and cancellation policies. * Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details. * Conduct site inspections with prospective clients and attend planning meetings. * Maintain the highest service and hospitality standards in line with a five-star property. * Achieve personal and team goals as assigned. * Maintain group blocks, rooming lists, and reservations in the system. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients. * Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines. * Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings. * Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. * Support the Director of Sales in commercial strategies and group acquisition campaigns. Qualifications & Skills * Bachelor's degree in hospitality or related field. * Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment. * Must be fluent in local language and English, additional languages will be highly valuable. * Experience with entertainment groups will be highly valuable. * Strong communication and negotiation skills. * Excellent organizational skills and attention to detail. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Ability to work and manage multiple projects simultaneously. * Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar). What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

What’s the internship? As Sales & Events Intern you’ll be supporting the department in all required areas, including quotations, marketing campaigns and coordinating in house groups. You’ll be supervised by the Sales & Events team. Your day-to-day · General support to the department. · Quotation's follow-ups. · Create, manage and send contracts to clients. · Prospect and qualify new business. · Sales agenda. · Achieve goals as assigned. · Support in sales plans.

Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a COMERCIAL DE RESTAURANTE (25h) para trabajar en nuestro hotel BARCELONA PLAZA, ubicado en Plaza España (Barcelona). Las tareas principales son las siguientes: Aumentar las reservas en el restaurante. Ejecutar el calendario de acción del plan de marketing. Revisión y mantenimiento de materiales publicitarios del restaurante en diversas áreas del hotel (cartas, poster, flyers, tótems…). Supervisar que se respete la imagen corporativa del restaurante (uso del logo de manera correcta, plantillas, tipografías…). Actualización de contenidos en web propia y webs colaboradoras (ElTenedor, Tripadvisor, Atrapalo…). Control de gastos + pagos a proveedores (cajas regalo, El Tenedor…). Gestionar la satisfacción del cliente, tanto online (email "opinión express", responder comentarios según protocolo de respuesta…) como offline (entrega cupón a clientes satisfechos, resolución de quejas in situ…). Mantener al día la base de datos (recogida de datos y actualización en El Tenedor). Ejercer como nexo de unión entre restaurante y otras áreas de negocio del hotel (informar de novedades y solventar dudas de staff, recepción, etc.) y trabajar con ellos como equipo para conseguir objetivos. Reporte semanal / mensual de acciones realizadas (informe comercial y de marketing). Requisitos: Estudios en turismo / marketing /comercio/ RRPP. Experiencia: De 1 a 2 años en hosteleria/administrativo/a. Orientación al cliente. Inglés alto + valorable otros idiomas. Habilidad en redes sociales. Disponibilidad inmediata. Se ofrece Jornada 25h semanales en turno de tarde. Salario competitivo. Incorporación inmediata. Formación continua y posibilidad de hacer carrera dentro de la empresa.

Responsable de maximizar los ingresos y la rentabilidad de los edificios asignados de apartamentos turísticos mediante la implementación de estrategias de fijación de precios, optimización de inventarios y análisis de datos. Este rol estratégico asegura que se logre un equilibrio óptimo entre la ocupación, los ADRs y la satisfacción del cliente, contribuyendo al crecimiento sostenible del negocio y a los targets fijados con los propietarios. Las principales funciones serán: 1. Estrategia de Revenue Management - Diseñar e implementar estrategias de precios dinámicos y de distribución para maximizar los ingresos y el RevPAR. - Optimizar la combinación de tarifas, ocupación y disponibilidad para garantizar el mejor rendimiento financiero siguiendo los targets marcados. - Identificar nuevas oportunidades de ingresos y tendencias de mercado para la cadena. 2. Análisis de Mercado y Competencia - Realizar análisis exhaustivos de datos de mercado, tendencias de demanda y comportamiento de la competencia. - Analizar patrones de reserva y anticipar la demanda para ajustar estrategias de forma proactiva. 3. Gestión de Inventarios y Canales de Distribución - Supervisar la gestión de inventarios y disponibilidad en los canales de distribución (OTAs, web propia, etc.). - Negociar con los canales de distribución para mejorar las condiciones comerciales y optimizar los márgenes. 4. Colaboración Interdepartamental -Trabajar estrechamente con el equipo de operaciones para garantizar que las estrategias de revenue estén alineadas con las capacidades y objetivos del negocio. - Colaborar con la Dirección en la previsión de ingresos y presupuestos. - Asesorar al equipo de reservas y recepción en prácticas de gestión de ingresos. 5. Reporting y Evaluación - Elaborar informes periódicos, incluyendo métricas clave como ADR, RevPAR, y ocupación. - Evaluar el impacto de las estrategias implementadas y realizar ajustes en función de los resultados.

The Director of Sales is a key member of the Executive Committee and is responsible for defining, leading and executing the commercial strategy of Grand Hotel Central, a 5-star classic luxury property in the heart of Barcelona. The role encompasses Sales (Leisure, Corporate, Groups & Events), Reservations and Revenue Management, ensuring total alignment between commercial objectives, brand positioning and profitability. The Director of Sales leads, coaches and develops the Sales, Reservations and Revenue teams, driving performance while maintaining the highest luxury service standards. This position plays a critical role in maximizing total hotel revenue, strengthening the hotel’s positioning within the luxury segment, increasing direct business contribution and ensuring sustainable long-term growth. KEY RESPONSIBILITIES Commercial & Strategic Leadership Define and implement the overall Sales and Revenue strategy in line with hotel objectives, brand standards and market conditions. Lead the annual budgeting process, including rooms, F&B, MICE and ancillary revenues, with full ownership of forecasting and commercial KPIs. Actively monitor market trends, demand patterns, competitor set and distribution landscape to proactively adapt strategies. Ensure total alignment between Sales, Reservations, Revenue, Operations and Finance. Sales (Leisure, Corporate, Groups & Events) Oversee and drive all Sales activities across Leisure, Corporate, MICE and Events segments, ensuring achievement of budgeted revenues. Lead the proactive and reactive sales strategies, including key account management, prospecting, contracting and conversion. Maintain and develop relationships with luxury consortia, key travel partners, DMCs, corporate clients and event agencies. Support and guide the team in negotiations of high-value contracts, groups and events. Represent the hotel at selected trade shows, sales missions, workshops and key commercial events. Revenue Management & Distribution Oversee the Revenue Management strategy, ensuring optimal pricing, inventory control and channel mix. Work closely with the Revenue Manager and Reservations Manager to maximize RevPAR, ADR and GOP. Supervise distribution strategies across all channels (direct, OTA, consortia, wholesalers) ensuring rate parity and content accuracy. Lead regular forecast, revenue and business review meetings, providing strategic direction and clear action plans. Reservations Provide strategic oversight of the Reservations Department, ensuring efficient processes, high conversion rates and luxury service standards. Ensure reservations systems, rate codes, packages and upselling strategies are correctly implemented and optimized. Support the development of training programs to align Reservations and Front Office teams with commercial objectives. Team Leadership & Development Lead, inspire and develop the Sales, Reservations and Revenue teams, fostering a culture of accountability and excellence. Set clear objectives, monitor performance and support professional growth through coaching and training. Actively participate in Executive Committee meetings and contribute to the overall strategic direction of the hotel. Participate in Duty Manager rotations when required.