Job Description
Set up & coordinate the in resort team before the season:
● Assist the Resort Manager to recruit and onboard onsite teams, organize in house trainings matching Le Collectionist standards.
● Ensure office space, cars, housing if needed matching allocated budget.
● Implement company tools and adapt routines to the team.
● Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season).
● Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations.
● Manage resort accounts, cash floats, and operating budgets
● Liaise with the regional management team.
● Order amenities & marketing goodies needed from the central office (bizops).
● Oversea in resort stock management.
● Organize welcome baskets local contracts or with regional/central offices when needed. ● Organize pre arrival team meetings to coordinate weekend arrivals.
Ensure in-season smooth run and focus on optimal guest experience:
● Oversea properties pre-season house inspection with supply teams support to ensure all houses are ready and up to Le Collectionist’s standards.
● Support pre-arrival teams with sourcing/testing services and experiences matching the company standards.
● Support destinations Ibiza/Mallorca/ or Marbella and properties sales training.
● Supervise the welcoming of each of our customers while adhering to Le Collectionist brand standards, Dispatching Check-in & check out amongst the team, ensuring all guests are being welcomed according to Le Collectionist standards and process.
● Ensure all properties are ready up to standard and personalized as per guest’s requirements before check in..
● Customer experience management: act as the guardian of the quality of guest reception and the effective resolution of any issues raised during their stay. This includes supporting your teams responding to dissatisfied customer requests and assisting with their complaints.
● Internal coordination: act as an essential coordination point between our customers and various internal teams such as Sales, and Supply to ensure an exceptional customer experience. The Resort Manager ensures that problem resolutions are handled by the appropriate individuals. (Ensure report and follow up of any issue or damage in CRM for optimal communication and history).
Qualifications
Profile:
● An interest in, or sensitivity to, the luxury and hospitality sector
● Bilingual in English and Spanish: fluency in both English and Spanish is required, and knowledge of a third language like French is a plus
● Based in Mallorca, Ibiza or Marbella
● Experience(s) in luxury rental management
● Valid driving license
● Highly organized and punctual
● Hospitality skills and know-how
● Strong leadership skills with a history of effectively managing and developing teams ● Excellent communication skills, both written and oral, to establish strong relationships with customers ● Proficiency in CRM tools: experience with CRM software preferred
Work Schedule and Specifics ⚠️
Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team and overtime may be recovered.
Additional Information
All our positions are also open to candidates with disabilities who may require specific accommodations.
