Guest Experience Agent Trainee

Company Description About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… Support recruitment and selection processes to attract a diverse and talented workforce. Assist with onboarding and orientation programs to ensure a smooth transition for new employees. Manage and optimize our HR software to enhance operational efficiency. Provide support in health and safety (PRL) initiatives to promote a safe working environment. Coordinate training and development programs to facilitate employee growth and skill enhancement. Oversee employee accommodation arrangements to ensure a positive living experience. Assist with operational HR functions, including payroll, benefits administration, and compliance. Foster a positive workplace culture through employee engagement initiatives and activities. Address employee relations issues, providing guidance and support to management and staff. Participate in the design and launch of internal communications through our internal platform, sharing useful (and fun) information, promoting team activities and engagement initiatives, and ensuring that everyone is connected and informed. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Currently pursuing or recently completed a degree in Hospitality, Business, or a related field. Strong knowledge of HR best practices and labor laws. Excellent interpersonal and communication skills. Ability to work collaboratively in a fast-paced, dynamic environment. Proficiency or knowledge of Excel, Outlook, Canva, and other programmes useful for performing the duties of the position. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information with discretion. Additional Information What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As a Trainee in our Human Resources department, you will be directly involved in the HR processes of a luxury hotel, providing business solutions across the different areas of the department (recruitment, engagement, labor relations, etc.). Your day-to-day * Assist new team members with the required documentation. * Support new team members during their orientation day. * Create and post job offers on different job portals. * Attend job fairs and school workshops. * Develop various internal engagement projects. * Respond to employees' and management's questions, requests, and concerns regarding company and Human Resources programs, policies, and guidelines. * Maintain the confidentiality and security of employee and property records, files, and information. * Provide support throughout the full payroll cycle. * Provide support in the area of Labor Relations, in coordination with our external advisory service. What we need from you * Degree or postgraduate studies related to Psychology, Labor Relations, Business Administration, or a similar field.Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Powerpoint. * Must be fluent in written and spoken English. Must have at least basic spoken Spanish. What to expect from us * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 3-5 yrs background experience as Hotel Director/Hotel General Manager in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential Duties and Responsibilities: Effectively manages overall ship operations and guest experience. Achieves the highest levels of guest satisfaction under all circumstances, through effective responsiveness, follow through and the team’s ability to resolve issues. Ensures all inventory levels are appropriate per targets and operational requirements. Responsible for overall hotel department financial performance (expenses/revenue). · Actively displays a business ownership mentality when developing tactical plans to achieve financial targets. · Works from an entrepreneurial perspective to develop and implement new ideas for revenue and to improve operational efficiencies.

Buscamos un Técnico de Recursos Humanos con experiencia en administración de personal y gestión de nómina para unirse a nuestro equipo. Esta posición será clave en el manejo de todos los aspectos relacionados con la administración de personal, garantizando el cumplimiento normativo y la eficiencia operativa en las áreas de nómina, contratos laborales, selección y relaciones laborales. El candidato ideal tendrá sólidas habilidades organizativas, un alto nivel de atención al detalle y un conocimiento profundo de la normativa laboral vigente. Responsabilidades principales: Dar soporte a todos los hoteles gestionados en materia de administración de personal y nominas. Colaborar en la gestión y revisión del proceso completo de nómina, asegurando el cálculo correcto de salarios, deducciones, impuestos y otros conceptos relacionados. Mantener actualizada la base de datos del personal y la documentación requerida para la administración de los empleados (contratos, expedientes, permisos, etc.). Brindar apoyo en la elaboración y actualización de contratos laborales y gestionar la relación contractual con los empleados. Gestionar altas, bajas y movimientos en los sistemas de la seguridad social y organismos correspondientes. Dar soporte en los procesos de reclutamiento y selección, así como la inducción de nuevos empleados. Proveer orientación y apoyo en consultas de empleados sobre temas de nómina, beneficios, políticas y procedimientos. Asegurar el cumplimiento normativo en todos los aspectos de la administración de personal, manteniéndose actualizado en la legislación laboral y regulaciones aplicables. Preparar informes y reportes para el área de Recursos Humanos y otras áreas de la organización, según sea necesario. Colaboración con el servicio de prevención ajena en la coordinación de la prevención de riesgos laborales junto con el estudio de las condiciones de trabajo y de los riesgos laborales asociados de todos los hoteles.

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Working as part of the Human Resources team, the Talent Acquisition and Employer Branding Officer is responsible for the full end-to-end recruitment lifecycle for the hotel, including attraction, advertising, screening, interviewing, hiring coordination, onboarding follow-up and employer branding initiatives. The role plays a critical part in positioning the hotel as an employer of choice, ensuring that all recruitment and employer branding activities reflect the values, service culture and standards of a luxury hospitality environment. This includes active management of HR social media channels, recruitment campaigns and external representation of the brand. The position requires the highest standards of professionalism, discretion and confidentiality, and acts at all times as a brand ambassador for the hotel and Marriott International. Follow all company policies and procedures; maintain confidentiality of proprietary and personal information; protect company assets and reputation. Speak with others using clear and professional language; prepare and review written documentation accurately and completely. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of employees and candidates. Perform other reasonable job duties as requested. Talent Acquisition and Recruitment ▪ Manage the complete recruitment lifecycle for all hotel positions, from requisition to hiring and onboarding follow-up. ▪ Draft, publish and manage job advertisements in line with approved platforms, brand tone of voice and corporate guidelines. ▪ Conduct CV screening, telephone interviews and face-to-face interviews, coordinating selection stages with hiring managers. ▪ Organise and participate in open days, job fairs, campus recruitment and targeted sourcing initiatives. ▪ Coordinate and verify pre-employment documentation and checks in line with company standards and local legislation. ▪ Maintain accurate applicant tracking records, recruitment logs and documentation within HR systems. ▪ Support hiring managers with interview guidance, process compliance and selection decisions. Employer Branding and HR Social Media ▪ Develop, implement and maintain the employer branding strategy in alignment with hotel positioning and Marriott brand standards. ▪ Create, schedule and publish employer branding and HR-related content across approved social media channels. ▪ Build and manage editorial calendars to support recruitment campaigns, seasonal hiring and internal initiatives. ▪ Promote the employee experience, culture, career opportunities and internal recognition initiatives. ▪ Monitor engagement, performance metrics and trends, adjusting strategies to maximise reach and impact. ▪ Ensure all employer branding activities comply with brand governance, social media policies and data protection regulations. Administration and Reporting ▪ Maintain accurate recruitment and employee records in line with audit, compliance and data protection requirements. ▪ Track recruitment KPIs such as time-to-fill, source effectiveness and early turnover. ▪ Prepare regular recruitment and employer branding reports for Human Resources leadership. ▪ Maintain high standards of data accuracy, consistency and confidentiality across all systems. Communication ▪ Speak to candidates, employees and stakeholders using clear, professional and appropriate language. ▪ Exchange information with managers and colleagues effectively through meetings, email and HR systems. ▪ Handle sensitive conversations discreetly and in appropriate settings. ▪ Represent the hotel professionally in all internal and external communications. Working with Others ▪ Develop and maintain positive and productive working relationships with department heads and colleagues. ▪ Partner with internal stakeholders to ensure recruitment needs are met efficiently and professionally. ▪ Support team collaboration and contribution CRITICAL COMPETENCIES Analytical Skills ▪ Problem Solving ▪ Attention to Detail ▪ Data Accuracy ▪ Reporting Interpersonal Skills ▪ Stakeholder Management ▪ Teamwork ▪ Customer Service Orientation ▪ Professional Influence Communications ▪ Listening ▪ Written Communication ▪ Verbal Communication ▪ Electronic Communication ▪ Confidential Communication Personal Attributes ▪ Integrity ▪ Discretion ▪ Adaptability ▪ Professional Demeanour ▪ Stress Tolerance ▪ Initiative ▪ Accountability Organization ▪ Time Management ▪ Multi-Tasking ▪ Prioritisation ▪ Process Discipline PREFERRED QUALIFICATIONS Education :Bachelor’s degree in Human Resources, Business Administration, Marketing, Communications, Hospitality Management or related field preferred. Related Work: Experience At least 1 to 2 years of experience in recruitment, talent acquisition or HR operations, preferably within hospitality or service-driven environments. Mensual Pay. 28.542,58 This company is an equal opportunity employer. frnch1

Company Description About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… Support recruitment and selection processes to attract a diverse and talented workforce. Assist with onboarding and orientation programs to ensure a smooth transition for new employees. Manage and optimize our HR software to enhance operational efficiency. Provide support in health and safety (PRL) initiatives to promote a safe working environment. Coordinate training and development programs to facilitate employee growth and skill enhancement. Oversee employee accommodation arrangements to ensure a positive living experience. Assist with operational HR functions, including payroll, benefits administration, and compliance. Foster a positive workplace culture through employee engagement initiatives and activities. Address employee relations issues, providing guidance and support to management and staff. Participate in the design and launch of internal communications through our internal platform, sharing useful (and fun) information, promoting team activities and engagement initiatives, and ensuring that everyone is connected and informed. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Currently pursuing or recently completed a degree in Hospitality, Business, or a related field. Strong knowledge of HR best practices and labor laws. Excellent interpersonal and communication skills. Ability to work collaboratively in a fast-paced, dynamic environment. Proficiency or knowledge of Excel, Outlook, Canva, and other programmes useful for performing the duties of the position. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information with discretion. Additional Information What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As a Trainee in our Human Resources department, you will be directly involved in the HR processes of a luxury hotel, providing business solutions across the different areas of the department (recruitment, engagement, labor relations, etc.). Your day-to-day * Assist new team members with the required documentation. * Support new team members during their orientation day. * Create and post job offers on different job portals. * Attend job fairs and school workshops. * Develop various internal engagement projects. * Respond to employees' and management's questions, requests, and concerns regarding company and Human Resources programs, policies, and guidelines. * Maintain the confidentiality and security of employee and property records, files, and information. * Provide support throughout the full payroll cycle. * Provide support in the area of Labor Relations, in coordination with our external advisory service. What we need from you * Degree or postgraduate studies related to Psychology, Labor Relations, Business Administration, or a similar field.Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Powerpoint. * Must be fluent in written and spoken English. Must have at least basic spoken Spanish. What to expect from us * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 3-5 yrs background experience as Hotel Director/Hotel General Manager in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential Duties and Responsibilities: Effectively manages overall ship operations and guest experience. Achieves the highest levels of guest satisfaction under all circumstances, through effective responsiveness, follow through and the team’s ability to resolve issues. Ensures all inventory levels are appropriate per targets and operational requirements. Responsible for overall hotel department financial performance (expenses/revenue). · Actively displays a business ownership mentality when developing tactical plans to achieve financial targets. · Works from an entrepreneurial perspective to develop and implement new ideas for revenue and to improve operational efficiencies.

Buscamos un Técnico de Recursos Humanos con experiencia en administración de personal y gestión de nómina para unirse a nuestro equipo. Esta posición será clave en el manejo de todos los aspectos relacionados con la administración de personal, garantizando el cumplimiento normativo y la eficiencia operativa en las áreas de nómina, contratos laborales, selección y relaciones laborales. El candidato ideal tendrá sólidas habilidades organizativas, un alto nivel de atención al detalle y un conocimiento profundo de la normativa laboral vigente. Responsabilidades principales: Dar soporte a todos los hoteles gestionados en materia de administración de personal y nominas. Colaborar en la gestión y revisión del proceso completo de nómina, asegurando el cálculo correcto de salarios, deducciones, impuestos y otros conceptos relacionados. Mantener actualizada la base de datos del personal y la documentación requerida para la administración de los empleados (contratos, expedientes, permisos, etc.). Brindar apoyo en la elaboración y actualización de contratos laborales y gestionar la relación contractual con los empleados. Gestionar altas, bajas y movimientos en los sistemas de la seguridad social y organismos correspondientes. Dar soporte en los procesos de reclutamiento y selección, así como la inducción de nuevos empleados. Proveer orientación y apoyo en consultas de empleados sobre temas de nómina, beneficios, políticas y procedimientos. Asegurar el cumplimiento normativo en todos los aspectos de la administración de personal, manteniéndose actualizado en la legislación laboral y regulaciones aplicables. Preparar informes y reportes para el área de Recursos Humanos y otras áreas de la organización, según sea necesario. Colaboración con el servicio de prevención ajena en la coordinación de la prevención de riesgos laborales junto con el estudio de las condiciones de trabajo y de los riesgos laborales asociados de todos los hoteles.