Groups & Events Management Agent (con Frances) / Servicios Centrales Madrid o Barcelona

Asistente de ventas
Ejecutivo de ventas
Ventas
Descripción de la oferta

Funciones requeridas

MINOR Hotels dispone de una oferta de trabajo para el Departamento Comercial, en su área de Grupos que puede estar ubicado en Madrid o Barcelona. Para que ayude a gestionar los hoteles de Paris.

Funciones:

Gestionar de manera centralizada las peticiones de Grupos y Eventos para nuestros hoteles centralizados en España donde se tiene contacto con el cliente desde la solicitud de las peticiones hasta la confirmación.
- Atención personalizada vía telefónica para la elaboración de los presupuestos.
- Elaborar presupuestos de grupos y eventos MICE para los hoteles del grupo MINOR con presencia en España (NH, NH Collection, Avani, Anantara y Tivoli)
- Incrementar las posibilidades de venta a través del crosseling
- Compartir información relevante relacionada con el sector con el resto de compañeros.
- Realizar el seguimiento de los presupuestos a clientes y negociar en caso necesario.
- Relación muy cercana tanto con clientes, departamento de Revenue Management y hoteles.

Responsabilidades:

• Cumplir con los objetivos de producción y ratio de conversión marcados en el departamento.
• Fidelización de clientes.
• Correcta operativa siguiendo los procedimientos y políticas de la compañía.
• Correcta priorización y cumplimiento de las SLAs marcadas por el departamento. Estar informado acerca de todas las novedades en el segmento, hoteles, competencia.

Requisitos

Perfil requerido:

* Formación Académica: Diplomatura/Grado en Turismo o master relacionado con el sector.

* Conocimientos Específicos:
- Frances Avanzado
- Conocimientos a nivel avanzado del paquete office.
- Nivel alto de inglés
- Se valorarán conocimientos de la herramienta SAP (TMS for hotel)

*Perfil requerido:
Persona proactiva, con capacidad de comunicación, orientación al cliente, muy organizada, disciplina de trabajo, habilidad para trabajar en equipo, orientación a resultados, agilidad en toma de decisiones y visión analítica.
 

Se ofrece

Información general:
Servicios Centrales de Madrid (C/ Alfonso Gómez nº 30-32, 28005, Madrid)
*Condiciones:
- Duración: 6 meses inicialmente con pisibilidad de volverse indefinido
- Jornada Completa de L a J de 9 a 18:30h y V de 9 a 15h. Modelo híbrido (3 días oficinas + 2 días teletrabajo). Con disponibilidad para realizar guardias en festivos locales.

Minor Hotels / Southern Europe29672026-01-29T00:00:002026-03-01T00:00:00Hostelería y turismo

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