Guest Experience Trainee

Director de Recursos Humanos
Gerente de Recursos Humanos
Responsable de Recursos Humanos
Relaciones con huéspedes
Descripción de la oferta

Company Description

About Us 🏨

Mondrian & Hyde Ibiza

¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!

Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.

Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.

Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.

The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.

Job Description

What you’ll do…

  • Assist with the check-in/check-out process and provide a warm, personalized greeting.
  • Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
  • Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
  • Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
  • Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
  • Arrange special in-room touches for VIP or returning guests, following hotel protocols.
  • Assist with surveys, departure interviews, and review monitoring on online platforms.
  • Record preferences, habits, and useful notes for future stays.
Qualifications

What we are looking for:

  • EU Nationality is required.
  • Fluent English and Spanish. Other Languages is a plus.
  • Currently pursuing or recently completed a degree in Hospitality or a related field.
  • Ability to work in a fast-paced environment and adapt to different tasks.
  • Team-oriented mindset with a positive and proactive attitude.
  • Strong problem-solving skills and attention to detail.
Additional Information

What’s in it for you…🎯

  • A competitive package and plenty of development opportunities.
  • Accommodation included.
  • Lunch is served daily at the in-house restaurant.
  • Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
  • Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
  • The opportunity to challenge the norm and work in a creative and rewarding environment.
  • Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
  • Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
  • Free subscriptions to Canva and Podimo.
  • Activities to build an amazing team of students.
  • Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!
Accor Group26562026-01-01T00:00:002026-04-02T00:00:00Hostelería y turismo

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Company Description About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… Support recruitment and selection processes to attract a diverse and talented workforce. Assist with onboarding and orientation programs to ensure a smooth transition for new employees. Manage and optimize our HR software to enhance operational efficiency. Provide support in health and safety (PRL) initiatives to promote a safe working environment. Coordinate training and development programs to facilitate employee growth and skill enhancement. Oversee employee accommodation arrangements to ensure a positive living experience. Assist with operational HR functions, including payroll, benefits administration, and compliance. Foster a positive workplace culture through employee engagement initiatives and activities. Address employee relations issues, providing guidance and support to management and staff. Participate in the design and launch of internal communications through our internal platform, sharing useful (and fun) information, promoting team activities and engagement initiatives, and ensuring that everyone is connected and informed. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Currently pursuing or recently completed a degree in Hospitality, Business, or a related field. Strong knowledge of HR best practices and labor laws. Excellent interpersonal and communication skills. Ability to work collaboratively in a fast-paced, dynamic environment. Proficiency or knowledge of Excel, Outlook, Canva, and other programmes useful for performing the duties of the position. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information with discretion. Additional Information What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

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