Botones Noche / NH Collection Madrid Suecia

Jefe de Recepción
Gerente de Recepción
Recepcionista
Recepción
Descripción de la oferta

¿Cuál será tu misión?

 

Como Bellboy o Mozo de equipajes serás el principal responsable de saludar y dar la bienvenida a todos los huéspedes del hotel y ayudarles con el equipaje a su llegada. Para ello es importante que en todo momento, se demuestren los más altos niveles de hospitalidad y que las peticiones de los huéspedes se atiendan de forma rápida y eficaz.

¿Qué tendrás que hacer?

 

  • Saludar y asistir a los huéspedes que entran y salen del hotel. 
  • Crear un proceso sencillo y agradable actuando como persona de contacto accesible para los huéspedes. 
  • Asistir y proporcionar servicios de equipaje a los huéspedes del hotel (almacenamiento de equipaje, entrega en las habitaciones). 
  • Vigilar los equipajes u objetos no identificados en las instalaciones del hotel y recoger los objetos perdidos en caso de reclamación por parte de los huéspedes. 
  • Conocer y comunicar los servicios disponibles en el hotel y la información general sobre seguridad. 
  • Conocer y comunicar los lugares de interés de la ciudad, como restaurantes, museos y monumentos, facilitando indicaciones, recomendaciones y opciones de reserva. 
  • Vigilar a los visitantes no deseados o inadecuados en las instalaciones del hotel. 
  • Servir de apoyo tanto a los equipos de recepción como a los de relaciones con los huéspedes. 
  • Responder a las quejas y sugerencias de los huéspedes y, en caso de no poder resolverlas por sí mismo, remitirlas al equipo de recepción.
¿Qué buscamos?

 

  • Se valorará la experiencia previa en hostelería. 
  • Título de bachillerato o formación equivalente. 
  • Imprescindible dominio del idioma local y muy valorable conocimientos de inglés. 
  • Orientación al servicio al cliente.
  • Capacidad de comunicación.
  • Capacidad para trabajar de forma independiente y en equipo. 
  • Conocimiento de la zona.
¿Por qué elegirnos?

 

En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como:

  • Experiencia mundial - diversidad de 150 nacionalidades diferentes.
  • Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. 
  • Amplia gama de programas de formación para mejorar las habilidades. 
  • Iniciativas de bienestar, incluidas condiciones de trabajo flexibles.
  • Programas de reconocimiento de empleados, como nuestros “Memorable Dates”.
  • Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado.
  • Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.
Minor Hotels / Southern Europe14002025-07-23T00:00:002025-08-23T00:00:00Hostelería y turismo

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