Night Manager / Nobu Hotel 5 GL
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Descripción de la oferta
Principal Responsibilities / Position Purposes:
The Night Manager acts as the senior leader on duty overnight, responsible for ensuring all hotel operations run smoothly and securely during the night. This role provides hands-on leadership across departments, supervises the night HSK (Housekeeping) team, and guarantees service continuity through close coordination with day teams. The Night Manager ensures guest experience excellence, compliance with health and safety regulations, and operational readiness for the following day.
ESSENTIAL FUNCTIONS
35% Night Operations Oversight & Cross-Department Coordination
· Supervised all overnight hotel operations, including the Front Office, housekeeping, F&B closing procedures, Engineering, and Security.
· Lead the nightly handover to ensure all incidents, guest requests, and maintenance issues from all departments are documented and communicated to the day team.
· Ensure proper closure and reconciliation of all F&B outlets in collaboration with department heads.
· Monitor and resolve guest incidents or emergency in real time.
20% Housekeeping Supervision & Standards
· Oversee the nightly performance of the HSK team and its task completion.
· Conduct a weekly walkthrough with the HSK Manager to review cleanliness standards and operational issues.
· Validate the proper turnover of guest rooms, public areas, and linen inventory during the night shift.
15% Guest Experience and security
· Ensure guest satisfaction through a visible presence, proactive communication, and quick issue resolution.
· Coordinate with Security to monitor access control, CCTV, and general hotel safety.
· Handled VIP arrivals/departures and special guest requests during the night.
15% Property Walkthrough & Quality Control
· Perform nightly walkthroughs of all hotel areas, noting operational, maintenance, or cleanliness issues.
· Complete daily Duty Manager reports including handovers, observations, and security checks.
· Collaborate with the Quality and Engineering teams to ensure deficiencies are addressed promptly.
· Review the proper disposal and handling of waste and garbage, to ensure compliance with hygiene standards, recycling protocols, and designated pick-up times.
10% Emergency & Incident Management
· Act as the primary point of contact in emergency: fire alarms, guest health situations, power outages, or security issues.
· Lead crisis protocols and document all relevant actions taken when needed.
5% Team Leadership & Training
· Provide guidance and real-time coaching to night staff across departments.
· Support training and development initiatives by observing performance and reinforcing the Nobu values and service ethos.
SUPPORTIVE FUNCTIONS
· Ensure nightly handovers are accurate, detailed, and ready to be reviewed in the morning.
· Participate in audits and continuous improvement initiatives.
· Support the implementation of digital tools and SOP updates during night hours.
Corporate Goals
· Ensure KPI targets are met for guest satisfaction, health & safety compliance, and inter-departmental communication.
· Contribute to the achievement of BSS performance standards.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following competencies and be able to demonstrate the ability to perform the essential functions of the role, with or without reasonable accommodation:
- Bilingual communication skills in Spanish and English, both verbal and written.
- Demonstrated leadership skills with the ability to motivate and support cross-departmental teams.
- Ability to work independently and make sound decisions under pressure or in emergency situations.
- Professional demeanour, punctuality, and high ethical standards.
- Strong organizational skills with keen attention to detail.
- Ability to maintain confidentiality of guest, team, and property information.
- Proactive and solution-oriented mindset to continuously support and elevate the brand.
- Familiarity with Opera PMS or similar hotel management systems is a plus.
Tus aptitudes:
QUALIFICATIONS
- Education:
- Bachelor’s degree in hospitality management, tourism, or a related field preferred. Equivalent experience in night operations leadership may be considered in lieu of formal education.
- Experience:
- Minimum 2 years in a leadership or supervisory role within hotel night operations or the front office. Prior experience as a Night Auditor, Night Supervisor, or Duty Manager is highly valued.
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