Recepcionista Hotel 4* / Contrato de sustitución

Atención al cliente
Jefe de Experiencia del Cliente
Descripción de la oferta

¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid, Londres y París, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, que destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total. Lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. GRUPO DERBY COLLECTION actualmente está en búsqueda de un recepcionista para nuestros hoteles 4* situados en Barcelona. Misión del puesto: recibir y atender a los clientes con una atención exquisita en todo momento. Es la principal cara visible para los huéspedes, la imagen del hotel, y su propósito es lograr su satisfacción. Reporta a: Jefe/a de Recepción Funciones: - Gestionar las entradas y salidas de los clientes del Hotel. - Atender al cliente en la recepción, vía telefónica o por email: Informar y asesorar de los servicios turísticos, así como responder a las peticiones de información que formulen los clientes. - Dar soporte en reservas de grupos y rooming list. - Gestionar las reservas individuales y promover la venta de habitaciones, así como de upsellings. - Gestionar las reclamaciones de los clientes y solucionar las incidencias que se puedan producir durante el turno. - Ser responsable de la facturación, el cobro y el cierre de caja durante su turno. - Contacto con el resto de departamentos del Hotel para el correcto funcionamiento. - Ofrecer un servicio profesional, amigable y enfocado en proporcionar la mejor experiencia a nuestros clientes. Requisitos: Experiencia de, al menos, 2 años como recepcionista en hoteles de la misma categoría. - Formación universitaria o de grado superior en turismo o hostelería. - Se valorará el conocimiento de PMS, especialmente de Ulyses Cloud. - Elevada orientación al cliente y vocación de servicio. - Persona atenta a los detalles, con recursos para resolver incidencias de forma eficiente y acostumbrada al multitasking. - Capacidad de trabajar en equipo. - Idiomas: imprescindible tener buen dominio de castellano e inglés, así como de un tercer idioma. Cualquier otro idioma será valorado positivamente. - Disponibilidad horaria para trabajar en distintos turnos de mañana, tarde y noche, así como festivos y fines de semana. Se ofrece: - Contrato de sustitución - Incorporación inmediata - Jornada completa 40 horas semanales

Derby Hotels Collection5682025-05-29T00:00:002025-06-29T00:00:00Hostelería y turismo

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JORNADA: Por definir
SALARIO: A convenir

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Jefe de Rango (Capitán)

Jefe de Rango (Capitán)

JORNADA: Completa
SALARIO: 18.000-24.000

¡Osaka llega a Madrid! Y tú puedes ser parte de este gran comienzo. ¿Te apasiona el servicio, formar equipos y asegurar que cada experiencia en sala sea impecable? Esta es tu oportunidad de unirte al equipo que dará vida a nuestra nueva apertura. Puesto: Capitán / Jefe de Rango ¿Qué harás? Supervisarás el checklist de apertura y el cumplimiento de estándares para garantizar un inicio de operación impecable. Liderarás el briefing en ausencia del Floor Manager, alineando al equipo en cada turno. Asegurarás la correcta ejecución del servicio, capacitando y acompañando al equipo en su desarrollo diario. Coordinarás necesidades de utensilios, insumos y herramientas con otras áreas para mantener una operación fluida. Supervisarás los tiempos del servicio y situaciones especiales (alergias, celebraciones) para ofrecer atención personalizada. ¿Qué buscamos en ti? Formación en Gestión de Restaurantes, Hospitalidad o carreras afines. +2 años de experiencia en posiciones similares, idealmente en restaurantes de alta gama. Conocimiento de cocina nikkei, insumos orientales y técnicas de servicio. Buen manejo de herramientas digitales (POS, sistemas de reservas). Inglés intermedio / avanzado. Pasión por el servicio, liderazgo colaborativo y enfoque en la experiencia del cliente. ¿Qué te ofrecemos? Ser parte de una marca con presencia internacional y estándares de clase mundial. Participar activamente en una apertura y en la consolidación de un nuevo equipo. Un entorno dinámico, retador y lleno de oportunidades reales de crecimiento. Cultura de aprendizaje constante y trabajo en equipo. ¿Te atreves a vivir la experiencia MCK? Da el siguiente paso en tu carrera | Osaka te espera.

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Duty Manager / Six Senses Ibiza

Duty Manager / Six Senses Ibiza

Duty Manager / Six Senses Ibiza hosco
JORNADA: Por definir
SALARIO: A convenir

As a Duty Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities As Duty Manager, I will assume responsibility for the efficient operations of the hotel, in particular, in Front of House, to ensure exceptional products and services in line with brand standards. I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will support the Front Desk Manager and Rooms Director continually focus on the rejuvenation of the Rooms and Residences experience. I will perform the following relevant tasks for this role: * Overseeing daily operations, including resort arrivals, departures, check-ins, check-outs, and guest interactions. * Maintain a proactive presence in the lobby to welcome guests and address guest concerns promptly and ensuring effective resolutions. * Resolve guest complaints efficiently while ensuring high levels of guest satisfaction and retention. * Coordinating guest experiences, such as reservations, tours, and special requests. * Supporting room inventory management to optimize occupancy and revenue. * Collaborating with Housekeeping, Maintenance and F&B teams to deliver personalized service. * Reviewing daily PMS reports, ensuring accuracy, and addressing discrepancies. * Maintaining detailed guest history profiles for tailored services. * Managing host schedules and ensuring high standards of grooming, punctuality, and professionalism. * Attend and contribute to departmental meetings and briefings as required by the Front of House Manager or senior leadership. * To manage all aspects of reporting teams daily checklists. * To cover night shifts on a regular basis, as operational needs dictate. * Perform additional duties as assigned by the Front of House Manager or senior leadership. * To strictly adhere to LQA, Forbes and brand standards as well as guest comments. * To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Qualification To execute the position of Duty Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: * Possess a minimum of three years total experience in similar hotel operational role. * In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. * I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. * Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. * Fluent in English and Spanish is a plus. * Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Duty Manager at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Six Senses Ibiza
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