Residential Concierge / Four Seasons Private Residences Madrid
Conserje
Conserjería
Gestión de división de habitaciones
Descripción de la oferta
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role:
Reporting to the Director of Residences, the Residential Concierge responds to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Provides coaching and training on all processes and standards.
What you will do:
Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
Maintain knowledge of activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Maintain updated desk collateral and information for restaurants, museums, attractions, maps, and other local attractions.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
Work closely with Door Staff to assure smooth handling of resident arrivals and departures. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.
What you bring:
At least 2 years of Concierge experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of the local area and local attractions, restaurants, and special exhibits.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and HotSOS preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resort.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
- Day of the birthday free
- Private medical insurance.
Schedule & Hours:
- This is a full-time position
- This role operates on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.
Ofertas de Empleo Similares
Nuestro Blog
Ofrecemos consejos acorde a tus intereses. Mejora tu carrera profesional con nosotros.
Ver Blog...