Assistant Night Manager-Hotel Arts Barcelona

Chef Ejecutivo
Ejecutivo de ventas
Asistente de ventas
Secretario / Asistente ejecutivo
Descripción de la oferta

JOB SUMMARY



Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.



CANDIDATE PROFILE



Education and Experience

* High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.



CORE WORK ACTIVITIES



Supporting Management of Front Desk Team

* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

* Encourages and building mutual trust, respect, and cooperation among team members.

* Serves as a role model to demonstrate appropriate behaviors.

* Supports all day-to-day operations.

* Understands employee positions well enough to perform duties in employees' absence.

* Coaches, counsels and encourages employees.

* Handles employee questions and concerns.

* Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

* Guides daily Front Desk shift operations.

* Communicates performance expectations to employees in accordance with job descriptions for each position.



Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

* Develops specific goals and plans to prioritize, organize, and accomplish your work.

* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

* Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

* Strives to improve service performance.

* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

* Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

* Supervises same day selling procedures to maximize room revenue and property occupancy.

* Understands the impact of Front Desk operations on the overall property financial goals and objectives.



Ensuring Exceptional Customer Service

* Provides services that are above and beyond for customer satisfaction and retention.

* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

* Sets a positive example for guest relations.

* Empowers employees to provide excellent customer service within guidelines.

* Handles guest problems and complaints seeking assistance from supervisor as necessary.

* Interacts with guests to obtain feedback on product quality and service levels.



Managing Projects and Policies

* Implementing the customer recognition/service program, communicating and ensuring the process.

* Assists in the review of comment cards and guest satisfaction results with employees.

* Ensures employees have the proper supplies and uniforms.

* Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.



Supporting Handling of Human Resource Activities

* Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

* Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

* Provides feedback to individuals based on observation of service behaviors.

* Participates in an ongoing employee recognition program.

* Conducts training when appropriate.

* Participates in the employee performance appraisal process.



Additional Responsibilities

* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

* Analyzes information and evaluating results to choose the best solution and solve problems.

* Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

* Performs all duties at the Front Desk as necessary.

* Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

* Complies with loss prevention policies and procedures.



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.



Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.



Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.



In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you
Hotel Arts Barcelona11652025-07-02T00:00:002025-08-02T00:00:00Hostelería y turismo

Ofertas de Empleo Similares

Hotel Assistant Manager / Four Seasons Hotel Madrid

Hotel Assistant Manager / Four Seasons Hotel Madrid

Hotel Assistant Manager / Four Seasons Hotel Madrid hosco
JORNADA: Por definir
SALARIO: A convenir

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is looking for a Hotel Assistant Manager for our team. Candidates with a passion for excellence, proven leadership experience are invited to apply. Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Front Office Manager, as well to the Front Desk Manager. What you will do Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook. Works harmoniously and professionally with co-workers, supervisors and GSAs. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival. Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program. What you bring Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division. Candidates must speak read and write Spanish as well as being fluent in English. Must have the right to work in Spain . What we offer • Competitive Salary, wages, and a comprehensive benefits package. • Excellent Training and Development opportunities. • Complimentary Accommodation at other Four Seasons Hotels and Resorts. • Complimentary Dry Cleaning for Employee Uniforms. • Complimentary Employee Meals. Schedule & Hours • This is a full-time position. • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends.

Four Seasons Madrid
Chef

Chef

JORNADA: Completa
SALARIO: 30.000-36.000

Nos dedicamos a ofrecer una experiencia gastronómica única que fusiona creatividad, técnica y el uso de ingredientes de primera calidad. Ubicados en la zona sur de Madrid, nuestro restaurante es un referente en la alta cocina. Buscamos un Chef Ejecutivo apasionado y visionario que lidere nuestra cocina y contribuya a consolidar nuestra excelencia culinaria. Responsabilidades Principales Liderazgo en la Cocina: Dirigir y supervisar al equipo de cocina, promoviendo un ambiente de trabajo colaborativo y enfocado en la perfección. Creación de Menús: Diseñar menús innovadores y de temporada que combinen tendencias actuales con la esencia única del restaurante. Gestión Operativa: Supervisar el inventario, controlar costos y garantizar el cumplimiento de normas de calidad y seguridad alimentaria. Desarrollo del Equipo: Capacitar y motivar al personal de cocina, impulsando su crecimiento profesional y manteniendo estándares elevados. Colaboración: Trabajar en conjunto con el equipo de sala y otros departamentos para asegurar una experiencia impecable para los clientes. Requisitos del Candidato Experiencia: Mínimo 3 años en posiciones de liderazgo en restaurantes de media/alta gama. Habilidades Técnicas: Dominio de técnicas culinarias avanzadas y conocimiento profundo de ingredientes gourmet. Creatividad: Capacidad para innovar y crear platos que sorprendan tanto en sabor como en presentación. Liderazgo: Experiencia probada en la gestión de equipos, con habilidades para inspirar y desarrollar talento. Atención al Detalle: Compromiso con la calidad en cada aspecto, desde la selección de ingredientes hasta el emplatado. Resistencia: Capacidad para desempeñarse bajo presión en un entorno exigente y dinámico. Comunicación: Excelentes habilidades para interactuar con el equipo, proveedores y otros departamentos. Ofrecemos Salario Atractivo: Remuneración competitiva, ajustada a la experiencia y habilidades del candidato. Crecimiento Profesional: Oportunidades de desarrollo en un entorno que fomenta la creatividad y la excelencia. Ambiente de Trabajo: Un equipo apasionado y comprometido con la alta cocina. Si eres un chef apasionado por la alta gastronomía y deseas formar parte de nuestro equipo, contacta con nosotros, nos gustaría escucharte.

Baco
Visítanos en
Nuestro Blog
¿Necesitas ayuda?

Ofrecemos consejos acorde a tus intereses. Mejora tu carrera profesional con nosotros.

Ver Blog...
logo de hosteleo