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    480 Ofertas de trabajo de co

    12
    Nobu Hotel Barcelona

    Guest Experience Agent Hotel 5* GL

    Guest Experience Agent Hotel 5* GL_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Principal Responsibilities/Position Purpose:Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions:· Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction.· Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.)· Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note.· Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.· Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings.· Regular attendance in conformance with hotels standards is essential to the successful performance of this position.· Comply with hotel grooming standards for both uniformed and non-uniformed associates.· Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.· Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

    Nobu Hotel Barcelona
    Minor Hotels / Southern Europe

    Proactive Sales Executive (temp) -NH Collection Madrid Eurobuilding

    Proactive Sales Executive (temp) -NH Collection Madrid Eurobuilding_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    In Minor Hotels, we are seeking for a temporary Proactive Sales Executive. If you are interested in join us, check the following paragraphs: Main functions: Proactively seek out new business, locally and internationally (by phone, Sales visits, Trade Shows, Fairs, etc.) Maximize lead generation (new and existing business). Proper follow ups liaising with Contracting Team. Analyze local market and trends Organize Hotel show arounds and commercial visits to current and potential customers of the hotel, Build strong relationships with customers. Ensure all KPIs are exceeded on a daily and monthly basis. Assist the Contracting Team when needed in order to guarantee that the proper proposals are sent. Proactively follow up on all the event leads and gather information about their needs and decisions. Give support in the preparation of PR Events that take place in the hotel. Account Management. Responsible for specific accounts (DMC’s, Corporate, Associations, etc.) Represent the hotel at networking events and participate in hotel promotional activities. Required Profile: Great customer orientation. Great telephone manne Results driven and focused on detail High Communication and social skills, Commercial initiative Ability to work under pressure Teamwork Cheerful and positive attitude, at the same time as respectful and professional Well-groomed appearance Specific Knowledge: Excellent level of English, written and spoken. Availability to Travel (Nationally and Internationally) Strong Commercial skills. Sales & Negotiation skills and techniques. Highly valued knowledge of hotel management systems. Ideally SAP. Knowledge of different hotel segments (Corporate, MICE, Leisure, etc.). Profesional Experience: Minimum 2 years previous experience in a hotel sales role with a proven track record to close a sale. Education: Preferably Degree in Tourism or Hotel Business.

    Minor Hotels / Southern Europe
    Mac Hotels

    Interventor/a Corporativo | Área Fiscal, Seguros y Finanzas

    Interventor/a Corporativo | Área Fiscal, Seguros y Finanzas_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Descripción En Mac Hotels buscamos incorporar a un/a Interventor/a Fiscal, Seguros y Generalista para nuestras Oficinas Corporativas. Buscamos un/a profesional con experiencia en el ámbito fiscal, contable y de gestión de seguros, especializado/a en el cumplimiento normativo, la supervisión financiera y la administración de riesgos. Una persona organizada, proactiva y con capacidad analítica, que contribuya al buen funcionamiento del área de Administración y Finanzas de la compañía. Funciones principales Recepción, gestión y tramitación de documentación y notificaciones de organismos públicos mediante certificado digital. Confección, presentación y control de tributos (IVA, IRPF, Sociedades, ecotasa, entre otros). Negociación, formalización y gestión de pólizas de seguros, actuando como enlace entre bróker y compañía aseguradora. Comunicación, seguimiento y control de siniestros. Auditoría de negocios mediante certificaciones, balances oficiales y memorias. Confección, presentación y archivo de libros oficiales, así como control de escrituras societarias. Control y supervisión de caja en Oficinas Corporativas. Elaboración, cuadre y registro de impuestos, inmovilizado y cuadros de amortización, así como cuadres interempresa. Apoyo en la gestión contable y bancaria: contabilización y registro de facturas, conciliaciones, control de movimientos diarios y revisión periódica de informes de pagos. Soporte en la administración de pagos y proveedores: gestión de cuentas por pagar y cobrar, preparación de carteras de pagos, transferencias internacionales y control de tarjetas de crédito. Requisitos Grado en ADE, Economía, Derecho, Turismo o similar. Máster en Asesoría Fiscal, Tributaria o Derecho Tributario (valorable). Experiencia de 3–5 años en funciones similares. Inglés intermedio (valorable). Manejo avanzado de ofimática, portales públicos y programas contables; conocimientos en Power BI son un plus. Competencias: planificación, organización, análisis, atención al detalle, iniciativa y compromiso. Lo que Ofrecemos Contrato indefinido a tiempo completo. Horario: Lunes a jueves, 08:30-17:00; viernes de 09:00-15:00 Salario competitivo, acorde a experiencia y valía. Incorporación inmediata. Entorno estable, multidisciplinar y en pleno crecimiento. Formación continua y desarrollo profesional. Beneficios exclusivos : descuentos en hoteles, restaurantes y productos vinculados con la empresa. ¿Te interesa? Si estás listo/a para dar un paso adelante y aportar tu experiencia en fiscalidad y finanzas, ¡nos encantaría conocerte! Esta puede ser tu ocasión para crecer y marcar la diferencia en Mac Hotels.

    Mac Hotels