39 Ofertas de trabajo de director

Sales Coordinator

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Sales Coordinator to join the opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for coordinating and executing events, ensuring exceptional service and satisfaction for all our guests. Work in a timely manner to execute and distribute all Banquet Event Orders (BEO), contracts and rate agreements as designated by sales. Maintain group blocks, rooming lists and reservations in system. Assist the client and negotiate guest room rates, meeting room rental, food and beverage prices, function space, and/or hotel services within approved booking guidelines. Quotations follow-ups. Assist with on-site meetings as needed. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Assist the sales team in generating leads, prospecting new clients, and maintaining relationships with existing clients. Coordinate sales appointments, meetings, and site inspections for clients and the sales team. Prepare sales presentations, proposals, contracts, and other documentation as needed. Respond promptly to inquiries and requests from clients, providing accurate information about hotel services, amenities, and pricing. Qualifications What we are looking for... Degree in Hospitality Management, Sales or related field. +2 years of experience in luxury events or sales within the hospitality industry. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Sales Coordinator

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Sales Coordinator to join the opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for coordinating and executing events, ensuring exceptional service and satisfaction for all our guests. Work in a timely manner to execute and distribute all Banquet Event Orders (BEO), contracts and rate agreements as designated by sales. Maintain group blocks, rooming lists and reservations in system. Assist the client and negotiate guest room rates, meeting room rental, food and beverage prices, function space, and/or hotel services within approved booking guidelines. Quotations follow-ups. Assist with on-site meetings as needed. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Assist the sales team in generating leads, prospecting new clients, and maintaining relationships with existing clients. Coordinate sales appointments, meetings, and site inspections for clients and the sales team. Prepare sales presentations, proposals, contracts, and other documentation as needed. Respond promptly to inquiries and requests from clients, providing accurate information about hotel services, amenities, and pricing. Qualifications What we are looking for... Degree in Hospitality Management, Sales or related field. +2 years of experience in luxury events or sales within the hospitality industry. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Duty Manager

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Duty Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Duty Manager will oversee the smooth operation of the hotel during their shift, ensuring that all departments are aligned in delivering exceptional guest experiences and maintaining brand standards. Supervise and support hotel operations during assigned shifts, ensuring service excellence and operational efficiency. Be the primary point of contact for guests, handling requests, complaints, and feedback in a professional and empathetic manner. Ensure guests receive prompt, cordial attention and personal recognition. Coordinate with all departments to resolve issues quickly and effectively, maintaining a seamless and positive guest journey. Ensure repeat guests and other VIPs receive special attention and recognition. Control room availability, room types, accuracy of room count and rate categories. Maximize occupancy, revenue & average rate while maintaining high service standards. Approve upgrades and special amenities in absence of manager. Support with team training, motivation, and performance monitoring. Manage arrivals, departures, and room allocations, ensuring guest expectations are exceeded. Ensure all operational issues are communicated effectively during handovers and reported appropriately to department heads. Qualifications What we are looking for... At least 2 years of experience in a similar Duty Manager or Supervisory role, preferably in a lifestyle or upscale hotel. Pre-opening experience is a strong advantage. Someone who understands, celebrates and embraces the SLS brand values. Proven ability to lead teams, handle pressure, and make sound decisions independently. Strong problem-solving skills, a hands-on approach, and a commitment to continuous improvement. Excellent communication skills in English and Spanish, both written and spoken. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. A positive, energetic personality who builds trust and encourages collaboration across departments. Flexible availability, including weekends, holidays, and variable shifts. A proactive mindset with a natural ability to adapt, connect, and inspire those around you. You lead with empathy, act with integrity, and take ownership of the guest experience. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Camarero/a Hotel 5*GL

¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid, Londres y París, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total, lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos es una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. Misión del puesto: Ofrecer un servicio de calidad, desde la recepción del cliente hasta la finalización de su servicio. Reporta a: Director/a de F&B o Jefe/a de Sala Funciones: - Preparación de las mesas, de su organización, de la correcta disposición de las sillas y la preparación de todo el servicio de mesa - Asegurarse de que la vajilla, la cristalería, la cubertería y la mantelería estén en estado óptimo y preparadas antes y después de cada servicio. - Recibir a los clientes y atender sus peticiones recogiendo el pedido y tramitándolo al servicio de barra o a la cocina. - Asesorar e informar a los clientes sobre la carta y resolver las posibles dudas que puedan tener sobre la oferta gastronómica. Es muy importante conocer bien la oferta. - Proporcionar el servicio, distribuyendo las bebidas y los alimentos encargados por los clientes. - Encargado del cobro al cliente y de entregar el cambio y el recibo correspondiente.

Accounts Receivable

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an Accounts Receivable to join the opening team at SLS Barcelona. Under the guidance of the Assistant Director of Finance, you’ll support the Finance department on the financial operations of the hotel while managing hotel assets and ensuring a centralized accounting environment. Verify that the PMS daily city ledger, guest ledger and advance deposit ledger balances reconcile to the sum of previous month closing balance and the PMS system net changes for the current month to date. Prepare daily revenue journal, ensuring that revenues have been classified to the correct general ledger code. Circulate completed report to department heads on a timely basis. . Verify that the total cash settlements posted in the PMS system for the day balance to the total amount of cash deposited per the General Cashier report. Verify all credit cards billing against the daily business report and prepare credit card and bank conciliation sheets and credit card commission accrual. Ensure that audit policies and procedures (Control Self-Assessment) are being followed. Be fully in line with Hotel Credit Policy. Check that all invoices have relevant back-ups and are in accordance with rates quoted by the hotel and with banqueting orders. Ensure credits received are allocated against the correct invoice and not pro-rated over various invoices. Ensure any payments received at the hotel are credited correctly. Follow up outstanding amounts with standard letters in accordance with Credit Policy and Procedure. Advise of any potential problems as soon as they come to light. Know and observe credit policies. Process all applications for new credit accounts. Regularly distribute listings of all active accounts receivable. Establish and continually review credit limits for accounts receivable. Review checked-out guests, open payer accounts, and advance deposit records with audited revenue. Maintain a complete credit file for each account containing all documentation related to the credit investigation. Manage, reconcile and follow up on all credit card inquiries/disputes. Review all accounts receivable debits and credits daily. Verify the accuracy of accounts receivable balances. Maintain and build communication with all credit stakeholders. Qualifications What we are looking for... Bachelor’s degree in hospitality, business administration or related field. +2 years of experience in a hotel’s accounting department. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Fluent in Spanish and English. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Maintenance/Mantenimiento Intern

Operativa: • Participar en coordinar las tareas del equipo de mantenimiento. • Participar en la planificación del plan de mantenimiento preventivo anual. • Digitalizar informes, listas de verificación y listas de aprobación. • Seguimiento de tareas pendientes • Participar en las rondas de revisión instalaciones. • Proponer acciones necesarias, cuando se requiera. Oficina Técnica: • Utilizar el software de gestión para partes de avería • Participar en la implementación de fichas de control en el departamento • Registrar y pasar las lecturas de contadores y analizar instalaciones del hotel • Participar en la operativa de ahorro energético en las instalaciones del hotel. • Atender el presupuesto anual del departamento. • Control de gastos del departamento Contratas externas y proveedores: • Recoger, solicitar y gestionar cotizaciones. • revisión y optimización de los contratos de mantenimiento con empresa subcontratadas. • Participar en visitas de proveedores e industriales • Organizar y mantener el directorio de provedores e Industriales Almacén y stock recambios: • Previsión de compras materiales • Supervisar el almacén Recambios y el stock de materiales

DIRECTOR/A

Si te apasiona la atención al cliente y el sector hotelero buscamos cubrir el puesto de dirección para un establecimiento hotelero en Torrevieja (Alicante). Tus FUNCIONES serán: - Garantizar la aplicación y mejora continua de los procedimientos definidos por la Dirección General y Dirección de Operaciones de la empresa. - Coordinar junto con la Dirección de Comidas y Bebidas de la empresa toda la oferta gastronómica y análisis de costes. - Coordinar y comunicarte con los distintos departamentos para garantizar la máxima satisfacción de nuestros clientes. - Realizar un seguimiento de las necesidades de los clientes en todo el proceso: antes, durante y después de su estancia. - Junto con el departamento central de Calidad y Sostenibilidad gestionar la reputación online. - Colaborar con el Departamento Central de Comercial y Revenue en la creación de productos turísticos y campañas promocionales. - Supervisar el bienestar y necesidades del equipo para garantizar un desempeño óptimo. ¿Qué esperamos de ti? - Al menos 2 años de experiencia en puestos de Dirección de Hotel o en puestos de responsabilidad en departamentos operativos del sector hotelero. - Habilidades de liderazgo, trabajo en equipo, proactividad y actitud positiva. - Un carácter comercial y de atención al cliente. - Se valorará conocimientos del programa de gestión hotelera Ulyses Cloud. - Se valorará conocimientos en el área de F&B. - Competencias digitales avanzadas.

RESTAURANT MANAGER PARA RESTAURANTE COSMOPOLITA EN EL CENTRO DE MADRID

Si te apasiona la gestión de espacios urbanos y dinámicos, donde la gastronomía, la mixología y la música se fusionan para crear experiencias memorables, este proyecto es para ti. Nuestro restaurante, situado en pleno centro de Madrid, cuenta con una propuesta contemporánea que reinterpreta la esencia mediterránea y un ambiente cosmopolita y vibrante. Queremos sumar al equipo un/a Director/a con visión comercial, experiencia en la dirección de espacios modernos y capacidad para liderar equipos en entornos dinámicos, alineando el servicio con las tendencias actuales del sector. ¿Cuál será tú misión? Liderar la apertura de la operativa diaria asegurando que cada experiencia sea fluida y única. Gestionar el equipo, seleccionando, formando y motivando al talento para potenciar la calidad del servicio. Optimizar turnos y horarios según la demanda, garantizando eficiencia y bienestar del equipo. Controlar la rentabilidad del negocio, reportando iniciativas, resultados y oportunidades de mejora. Supervisar el servicio y garantizar que cada cliente viva una experiencia excepcional. Innovar y adaptar el concepto, manteniéndolo fresco y atractivo para un público cosmopolita e internacional. Condiciones: Incorporación inmediata a un proyecto con proyección y crecimiento. Salario 35.000 a 38.000€ brutos anuales según experiencia + incentivos a partir del 1º año. Ambiente de trabajo actual, dinámico y con visión de futuro. Contrato indefinido tras periodo de prueba. Jornada completa con 2 días de descanso. Ubicación céntrica y bien comunicada.

Conference Director

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Conference Director to join the opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will support the Director of Sales in leading and managing all conference operations at our hotel. You will be responsible for overseeing the planning, coordination, and execution of all conferences and events hosted at SLS Barcelona. Cultivate and maintain strong relationships with clients, understanding their needs and ensuring their expectations are met or exceeded. Develop and implement comprehensive strategies for conference and event services that align with the hotel's business goals and enhance its reputation. Prepare and manage budgets for conferences and events, ensuring financial targets are achieved and resources are utilized efficiently. Collaborate to develop and execute promotional strategies to attract clients and maximize event bookings. Conduct post-event evaluations to assess success, gather client feedback, and identify areas for improvement. Maintain high standards of service quality and guest satisfaction, addressing any issues or concerns promptly and effectively. Lead and manage a team of conference executives and support staff, delegating tasks and responsibilities as needed to ensure smooth execution of events, groups handover from the beginning through all event planning stages, final agenda and services confirmation, until the final invoice. Qualifications What we are looking for... Degree in Hotel Management or related studies. +3 years of experience in hospitality/luxury Events or Sales & Marketing department. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

People & Culture Trainee UMusic Hotel Madrid

El People & Culture trainee proporciona apoyo general al Departamento de People & Culture. Aprenderá las tareas administrativas como la gestión del archivo documental, los eventos para empleados, las ferias de empleo, selección del personal, Onboarding de empleados. Es responsable de las actividades de comunicación interna. Tareas & Responsabilidades: - Preparar y gestionar el email. - Ayudar en los proyectos asignados y en diversos eventos; (Empleo, Eventos/Comunicaciones de MT, Formación, Beneficios,). - Proporcionar orientación y asistencia a los solicitantes, a los miembros del equipo y a la dirección cuando sea necesario. - Ayudar al Manager de P&C con varias funciones dentro del sistema de seguimiento de candidatos; es decir, selección/reclutamiento de candidatos, comprobación del papeleo de nuevas contrataciones completado, validación de nuevas contrataciones, etc. - Responsable de ejecutar las necesidades de comunicación de todas las áreas de P&C de manera oportuna. Representa a P&C en reuniones de equipo, hablando en eventos de P&C. - Ayuda a publicar en las páginas de las redes sociales sobre la perspectiva de los miembros del equipo; Facebook, Linked In, Twitter. - Gestiona la ejecución de las celebraciones trimestrales y anuales, así como otros eventos de los miembros del equipo. - Gestiona los procesos de entrevistas de salida y permanencia, analiza los datos y genera informes para los operadores. - Crea, ejecuta y modifica los informes de RRHH según sea necesario; genera informes periódicos como los informes de transferencia y terminación según sea necesario sobre una base diaria, semanal o mensual. - Mantener una estricta confidencialidad de todos los datos e información. - Proporcionar un servicio interno oportuno y cortés a los miembros del equipo a todos los niveles. - Ayudar en otras funciones relacionadas con las nuevas contrataciones durante la temporada alta de contratación. - Asistir y participar en reuniones, completando el seguimiento asignado. - Asistir a seminarios cuando sea necesario. - Asistir a las reuniones matinales con el director general del hotel. - Comprobar la actualización del software y su correcto funcionamiento. - Tener conocimiento de todos los procedimientos (de emergencia, de incendio, de riesgos laborales, etc.) - Optimizar los recursos del departamento. - Otras tareas asignadas.

Accounting Specialist Hotel Madrid 5*

El Accounting specialist realizará la contabilidad diaria del hotel, se encargará de las cuentas por cobrar y pagar realizando la reclamación de toda la deuda, pagos a proveedores y todas las tareas administrativas del departamento de administración. Tareas & Responsabilidades: Realizar la contabilidad de la empresa. Conciliaciones bancarias. Verifica conciliaciones de cuentas de proveedores y clientes. Archivo documentación del hotel (pólizas de seguros, facturas recibidas, contratos, etc.). Conciliación mensual de inventarios del hotel. Cuentas por cobrar y pagar. Envía recordatorios de pago. Conciliación de liquidaciones de cobros por tarjeta de crédito. Elabora relaciones analíticas de los clientes por antigüedad de saldo, las cuales presenta mensualmente al director financiero. Elabora asiento de cuentas incobrables, pasándola para su autorización a director general y director financiero. Investiga las solicitudes de crédito. Mantiene actualizada la lista de clientes del hotel a los cuales se les otorga crédito. Mantiene actualizada la lista de compañías o personas a las cuales no se les debe dar crédito por las grandes dificultades al cobrar cuentas. Recibe facturas de proveedores debidamente autorizadas y firmadas por los jefes de departamento. Genera remesas de pagos a proveedores y acreedores. Reporting mensual analítico de proveedores con antigüedad de saldos. Revisa los requisitos legales que deben tener las facturas. Apoyar al Director Financiero / Controller. Tener conocimiento de todos los procedimientos (de emergencia, de incendio, de riesgos laborales, etc.)

Guest Relations (temporal) / NH Collection San Sebastián Aránzazu

Buscamos un Guest Relations temporal por 6 meses aproximadamente, con posibilidad de continuacion una vez finalizado el periodo incial , desempeñarás un papel fundamental a la hora de garantizar una inolvidable experiencia a los huéspedesdesde el primer contacto y durante toda la estancia. Esta función implica mantener los más altos estándares de servicio, gestionar las opiniones de los huéspedes y fomentar una coordinación perfecta entre los departamentos en todo lo relacionado con la calidad. ¿Qué tendrás que hacer? Ofrecer una bienvenida genuina y cálida a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ayudándoles con los procedimientos de registro. Estar siempre visible y disponible para los huéspedes, resolver sus dudas y mantener un contacto frecuente durante su estancia, resolver sus problemas y ayudarles con servicios adicionales, como transporte, reservas y recomendaciones locales. Ayudar al Director de Relaciones con los Huéspedes a mantener los estándares de calidad y garantizar una respuesta oportuna a las opiniones de los huéspedes, gestionar comentarios, sugerencias y quejas, y colaborar con los jefes de departamento para ejecutar planes de acción. Desarrollar conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer y tratar a los huéspedes que repiten y a los VIP de acuerdo con las normas del hotel y la política VIP. Recoger y analizar las opiniones de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes y comunicar los cambios necesarios al personal del hotel. Trabajar en estrecha colaboración con los distintos departamentos del hotel para coordinar los servicios a los huéspedes y garantizar una experiencia fluida. Mantener perfiles precisos y actualizados de los huéspedes, incluidas sus preferencias y peticiones especiales. Identificar oportunidades para aumentar las ventas de los servicios del hotel y comunicar eficazmente su valor a los huéspedes. Poseer un profundo conocimiento de los servicios del destino y de los contactos clave para garantizar que la información facilitada se ajusta a las normas de calidad y a la identidad corporativa. Asistir y apoyar el Guest Relations Manager en las actividades comerciales, incluida la preparación de eventos, la organización de inspecciones del lugar y la comunicación de la información pertinente. ¿Qué buscamos? Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado. Experiencia previa en un entorno centrado en el cliente, preferiblemente en el sector de la hostelería, con conocimiento de los procedimientos hoteleros. Se valorará muy positivamente la experiencia internacional. Dominio de la lengua local y del inglés; se valorarán otros idiomas. Excepcionales habilidades de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas. Demostrar orientación al cliente, superando constantemente las expectativas de los huéspedes. Adaptabilidad en los estilos de comunicación para proporcionar un servicio personalizado adaptado a las preferencias, necesidades, estilos de vida y preferencias de interacción de los huéspedes. Capacidad para influir en la colaboración interdepartamental hacia objetivos de calidad compartidos. Excelente capacidad de resolución de problemas y multitarea. Flexibilidad y disponibilidad para trabajar en diferentes turnos, incluidos los fines de semana, en función de la ocupación del hotel y los eventos. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.