27 Ofertas de trabajo de director

Sales & Events Coordinator / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As Sales Coordinator you will develop business through direct sales solicitation for an assigned territory or market segment(s). Reports to the Commercial Director. Your day-to-day * Actively prospect and qualify new business. * Achieve personal and team goals as assigned. * Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. * Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. * May assist in developing and implementing sales plans. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Arrange and conduct special events, site inspections, and off-site presentations for potential clients. * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Reports on day-to-day basis to Commercial Director. What we need from you * Bachelor's degree in sales, marketing or related field. * 2+ years' experience working in hotel sales department. * Must be fluent in local language, English and German would be valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Competitive and proactive seller willing to travel to find the right business. * Opera PMS and Delphi knowledge will be valuable. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Agente de Mantenimiento experimentado

ECG es el número 1 para el empleo en hostelería al aire libre. ¿Por qué unirse a nosotros? 5000 oportunidades de empleo al año, marcas reconocidas (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS, etc.), + 400 destinos en los campings de 4 y 5 estrellas más bonitos de Europa, 3 millones de clientes bienvenidos cada año. ECG es una experiencia profesional única, que se desarrolla en un entorno multicultural, junto al mar, junto a un lago, en la montaña,... ¡definitivamente hay una manera de reunirnos! ¡Tu mejor trabajo, sus mejores vacaciones! Si nuestros clientes tienen acceso a equipos que funcionan durante sus vacaciones, es gracias a ti. Tú compruebas, tú mantienes, tú reparas. Tu objetivo: ¡garantizar la satisfacción de nuestros clientes todos los días! Buscamos un(a) Agente de Mantenimiento para un camping ubicado en Pals. Buscamos a alguien disponible lo antes posible hasta el final de la temporada. Bajo la responsabilidad del Director Técnico, serás responsable del mantenimiento y la conservación de todo el camping. Tus funciones serán: Realizar las rondas técnicas y el mantenimiento regular de los equipos; Garantizar el buen funcionamiento de las instalaciones y seguir el plan de mantenimiento; Responder a las averías; Realizar el mantenimiento preventivo y correctivo en los campos de electricidad, fontanería, carpintería y aire acondicionado; Realizar trabajos relacionados con las necesidades del recinto: pintura, mantenimiento de la piscina, jacuzzis, toboganes, etc; Mantener los espacios verdes: poda, siega, desherbado, riego, limpieza de las parcelas. Nuestros pequeños extras : Equipos acogedores Un entorno propicio para el desarrollo Alojamiento disponible según disponibilidad Descuentos para ti y tu familia en todos nuestros campings al final de la temporada.

MAITRE PARA TABERNA ASADOR EN EL CENTRO DE MADRID

Buscamos incorporar un/a Maitre de Sala con experiencia en servicio a la carta y sensibilidad por el trato al cliente, para liderar junto a un compañero la operativa diaria de nuestra sala. Nuestra taberna asador combina el sabor de lo tradicional con el apoyo de herramientas digitales actuales, como sistemas de reservas y gestión de cobro. El servicio se basa en una atención cercana, con platos a la vista del cliente y una propuesta centrada en el producto leonés, por lo que se valorará especialmente el conocimiento de este tipo de cocina. La persona seleccionada formará parte del equipo de gestión, trabajando en coordinación con otro encargado/a y el director del establecimiento. Funciones principales: Coordinación y supervisión del servicio de sala. Atención al cliente en servicio a la carta. Gestión de reservas digitales y organización de turnos. Seguimiento de comandas y coordinación con cocina. Control de cobros, arqueos y uso del TPV. Colaboración en la formación y motivación del equipo. Requisitos: Experiencia previa en restaurantes a la carta como encargado/a de sala o similar. Conocimiento de la cocina tradicional leonesa. Buen manejo de herramientas digitales de reservas y cobro. Perfil orientado al cliente, resolutivo y con buena capacidad de organización. Condiciones: Contrato a jornada completa con dos días libres rotativos. Turnos mixtos (comidas y cenas organizados en función de la operativa). Incorporación al equipo de gestión junto a otro Maitre y el director. A partir del primer año, acceso a bonus por objetivos vinculados a la gestión y desempeño del equipo.

Assistant Director of Finance- Ritz Carlton Tenerife, Abama

THE RITZ CARLTON ABAMA The Ritz-Carlton Tenerife, Abama is a five-star luxury resort renowned for its iconic Moorish-inspired architecture and breathtaking views of the Atlantic Ocean and Mount Teide. Set within a lush 160-hectare estate, the resort offers 462 elegantly appointed rooms and suites across two distinct areas: the vibrant Citadel and the serene, exclusive Retreat. Guests enjoy access to world-class amenities including Michelin-starred dining, a 2,500m² spa and wellness centre, multiple swimming pools, a championship golf course, and the largest Ritz Kids club in Europe. With its blend of natural beauty, refined luxury, and legendary service, the resort is a premier destination for discerning travellers seeking a timeless island escape. JOB SUMMARY Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand's business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results. CANDIDATE PROFILE We're looking for a motivated and detail-oriented finance professional who is eager to grow within a dynamic and supportive environment. Education and Experience * A 4-year bachelor's degree in Finance, Accounting, or a related field and at least 1 year of relevant professional experience OR * A master's degree in Finance, Accounting, or a related field CORE WORK ACTIVITIESAssists in Conducting Strategic Planning and Decision Making * Support the development of strategies to improve profitability, including cost-benefit analysis and identifying new business opportunities. * Analyze financial data, forecast sales and expenses, and contribute to the creation of annual budgets. * Monitor actual performance against projections and provide insights to drive better decision-making. * Assist in building robust financial plans and identifying opportunities for cost savings and operational efficiency. * Help implement effective controls to manage business risks and ensure financial integrity. Leading Finance & Accounting Team * Use strong interpersonal and communication skills to inspire and guide team members. * Promote ethical financial practices and lead by example. * Clearly communicate strategic goals and priorities to the team. * Support audit processes and ensure compliance with internal and external standards. * Provide leadership through clear accountability and regular performance feedback. Anticipating and Delivering on the Needs of Key Stakeholders * Engage with property owners and stakeholders to understand their priorities and align financial strategies accordingly. * Communicate financial concepts in a clear, accessible way to support informed decision-making. * Manage working capital and cash flow in line with brand standards and ownership expectations. * Facilitate regular reviews and discussions with the management team to ensure alignment and transparency. Developing and Maintaining Finance and Accounting Goals * Ensure accurate documentation of profits and losses. * Monitor tax compliance and ensure timely submissions. * Support the achievement of financial and operational goals through proactive analysis and reporting. * Identify and implement opportunities for profit growth across departments. Managing Projects and Policies * Deliver timely, accurate financial reports and presentations. * Reconcile accounts and ensure all financial records are supported and compliant with SOPs. * Maintain accuracy in profit and loss statements and ensure alignment with contractual and procedural requirements. Managing and Conducting Human Resource Activities * Foster a collaborative and inclusive team environment through cross-training and fair policy administration. * Ensure new team members receive comprehensive onboarding and training. * Support career development through personalized growth plans and regular performance reviews. * Participate in recruitment and talent development initiatives. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Assistant Director Offsite Catering- Hotel Arts Barcelona

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience * High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations * Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. * Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. * Adheres to all standards, policies, and procedures. * Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. * Manages group room blocks and meeting space for average to large-sized assigned groups. * Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. * Uses his/her judgment to integrate current trends in event management and event design. * Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). * Participates in customer site inspections and assists with the sales process as necessary. * Performs other duties as assigned to meet business needs. * Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Empowers employees to provide excellent customer service. * Sets a positive example for guest relations. * Coordinates and communicates event details both verbally and in writing to the customer and property operations. * Makes presence known to customer at all times during this process. * Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. * Follows up with customer post-event. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the customer experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Interacts with guests to obtain feedback on product quality and service levels. * Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams * Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. * Leads formal pre-event and post-event meetings for average to large-sized assigned groups. * Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function * Assists in the sales process and revenue forecasting for customer groups. * Up-sells products and services throughout the event process. * Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities * Reviews comment cards and guest satisfaction results with employees. * Observes service behaviors of employees and provides feedback to individuals and/or managers. * Assists in the development and implementation of corrective action plans. * Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. * Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Supervisor/a de pisos

Camiral Golf and Wellness, busca para el departamento de Housekeeping un/a subgobernanta: Tareas: Asignación de tareas de trabajo para camareras de pisos, valet de pisos y camareras de zonas nobles. Asegurarse de controlar el estado de todas las habitaciones del hotel, y de que cada día todas las áreas del resort quedan debidamente cubiertas. Asegurarse de que todas las camareras de pisos conocen sus tareas y revisar todas las habitaciones para alcanzar y mantener los más altos estándares de presentación, servicio y mantenimiento. Reportar debidamente a los departamentos correspondientes (mantenimiento, directora de habitaciones, recepción) cualquier incidencia de mantenimiento, a fin de bloquear habitaciones con necesidad de reparación. Revisar zonas comunes, pasillos, halls, office, baños de clientes, salas de reuniones dando directrices al personal de limpieza de zonas nobles a fin de mantener los mejores estándares de decoración, limpieza y mantenimiento en todas las áreas del resort. Puntear y enviar a servicio de tintorería las demandas realizadas por huéspedes. Informar y controlar necesidades de ameninites, productos de limpieza etc a fin de realizar los pedidos puntualmente. Controlar y reportar estados de uniformidad y presentación de personal de pisos. Coordinar con departamentos correspondientes los servicios de limpieza de restaurante, y salas de reuniones. Informar y coordinar evolución de limpieza de zonas para asegurar que recepción está debidamente informada, y evitar problemas de último momento. Control y coordinación de servicios de cobertura y tratamientos vip a alojados. Control y coordinación de servicios especiales a alojados, como cunas, camas supletorias, carta de almohadas etc. Formación y entrenamiento de camareras de pisos, asegurándonos de que se explican tareas especiales y se apoya la mejora de la calidad del trabajo. Control y gestión de propiedades perdidas. Asignación y control de llaves maestras. Asignación de tareas especiales a camareras de guardias, valet de pisos y camareras de pisos. Control de calidad y reporte de cualquier incidencia con productos de limpieza, calidad de ropa de cama, amenities etc. Chequear y coordinar el trabajo semanal asegurándose que cada día estamos cubiertos para el día siguiente, valorando aumentos de ocupación, o disminuciones, salidas tardías o llegadas tempranas a fin de advertir si se han de realizar modificaciones de horarios del departamento. Esta lista es completa pero no exhaustiva, distintas necesidades pueden surgir en función de reservas, grupos y ocupación. Condiciones: Jornada: completa y seguida Tipo de contrato: sustitución. Incorporación inmediata Jornada laboral de lunes a domingo Horario: intensivo rotativo Beneficios: Actividades de empresa: torneos de pádel entre trabajadores, clases de pilates, sesiones de Mindfulness y ¡mucho más! Posibilidad de usar las instalaciones de CAMIRAL GOLF & WELLNESS y descuento en los hoteles, Wellness, tienda y restaurantes. Descuento en gasolina en todos los establecimientos de Zona Diesel. Acceso a WellHub, con descuentos en gimnasios y aplicaciones de bienestar. Cobertura médica a través de una app de salud, para empleados y familiares, sin coste. Acceso a Therapyside, nuestra plataforma de terapia online: 3 sesiones gratuitas al año, y tarifas especiales para el resto. Comedor interno 100% subvencionado para empleados de hoteles y trabajadores con horario partido. Taquillas inteligentes para recibir paquetería, disponibles para los empleados Beneficio económico para los empleados que traigan a otro empleado y sea seleccionado Descuentos en hoteles y campos de golf del grupo: Quinta do Lago (Portugal), Ballynahinch (Irlanda) Convenio con la escuela Ostelea y otras más Tipo de industria de la oferta Turismo

Sales, Events & Marketing Trainee / Kimpton Aysla

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? In this role, the Sales, Events and Marketing intern will be able to fully experience the sales and marketing department of KIMPTON AYSLA MALLORCA with a hands-on approach. After completing this program, the intern will have learned what a real sales and marketing department is about and will be fully immersed in the Kimpton Culture. Your day-to-day SALES * Learn all aspects of the hotel and all pertaining points of interest of the destination * Learn hotel room categories and basic information on outlets menus * Learn and perform all technical aspects of sales and events: work with sales managers on the entire sales process from prospecting to closing including proposals, contracts and resumes and BEOS. * Attends and participates in all departmental meetings, training sessions and other information meetings as and when requested to do so * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Assist with site inspection and Fam Trips organization * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. * Developing new ideas * Database management * Assist the Commercial Director on admin tasks MARKETING * Develop and execute promotions campaigns in F&B, events and rooms through relevant digital and social media channels. * Act as a project manager to ensure timely media placements and coordination of production/materials deadlines, in addition to, project expense management * Verify all advertising for the hotel in digital channels is in alignment with brand voice. * Maintain all imagery and content within 3rd party sites. * Engage in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. What we need from you * Currently studying hospitality management with at least 3 months prior working experience in a hotel or restaurant * Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Powerpoint. Opera or Delphi a plus but not a must. * Must be fluent in written and spoken English. Must have at least basic spoken Spanish. What to expect from us * Opening experience! * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Assistant In Room Dining Manager-Hotel Arts Barcelona

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team * Handles employee questions and concerns. * Monitors employees to ensure performance expectations are met. * Provides feedback to employees based on observation of service behaviors. * Assists in supervising daily shift operations. * Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. * Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations * Ensures all employees have proper supplies, equipment and uniforms. * Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. * Ensures compliance with all restaurant policies, standards and procedures. * Monitors alcohol beverage service in compliance with local laws. * Manages to achieve or exceed budgeted goals. * Performs all duties of restaurant employees and related departments as necessary. * Opens and closes restaurant shifts. Providing Exceptional Customer Service * Interacts with guests to obtain feedback on product quality and service levels. * Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints, seeking assistance from supervisor as necessary. * Strives to improve service performance. * Sets a positive example for guest relations. * Assists in the review of comment cards and guest satisfaction results with employees. * Meets and greets guests. Conducting Human Resource Activities * Supervises on-going training initiatives. * Uses all available on the job training tools for employees. * Communicates performance expectations in accordance with job descriptions for each position. * Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Assists servers and hosts on the floor during meal periods and high demand times. * Recognizes good quality products and presentations. * Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Jefe de Sala en camping

ECG es el número 1 para el empleo en hostelería al aire libre. ¿Por qué unirse a nosotros? 5000 oportunidades de empleo al año, marcas reconocidas (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS, etc.), + 400 destinos en los campings de 4 y 5 estrellas más bonitos de Europa, 3 millones de clientes bienvenidos cada año. ECG es una experiencia profesional única, que se desarrolla en un entorno multicultural, junto al mar, junto a un lago, en la montaña,... ¡definitivamente hay una manera de reunirnos! ¡Tu mejor trabajo, sus mejores vacaciones! Directamente subordinado/a al/a la Director/a del camping, serás responsable del buen funcionamiento del restaurante y del bar. Garantizarás la acogida de la clientela y la limpieza de las infraestructuras. Buscamos un Jefe de Sala para un camping ubicado en Blanes a partir del 01/07/2025 hasta finales de septiembre. Estarás a cargo de los diferentes puntos de venta dentro del camping: Bar Snack Restaurante Tus principales misiones serán las siguientes: Gestión del personal Planificación del personal Aprovisionamiento de existencias Gestión de los puntos de venta Control de costes de materias primas Organización de los puntos de venta Control del HACCP Reclutamiento de personal de temporada

Revenue Manager Sevilla / Minor Hotels Spain

Como Responsable de Ingresos , se encargará de establecer y comunicar eficazmente la estrategia de precios del hotel por segmento de mercado en colaboración con los directores de hotel y el departamento de marketing y ventas de la unidad de negocio. ¿Qué tendrás que hacer? Preparar con exactitud previsiones trimestrales, por periodo semanal, relativas a los ingresos por habitaciones de hotel por segmento de mercado. Preparar con exactitud previsiones a 12 meses móviles, por periodo mensual, relativas a los ingresos por habitaciones de hotel por segmento de mercado. Establecer y comunicar eficazmente la estrategia de precios del hotel por segmento de mercado, haciendo referencia a los informes de mercado, los patrones de compra y la estacionalidad predeterminada. Preparar y presidir una Reunión semanal sobre ingresos. Recopilar y distribuir las actas de las reuniones, con notas sobre las previsiones y los cambios de estrategia, en particular, el plan de acción semanal. Establecer para el departamento de recepción y reservas unos objetivos mensuales de ingresos por ventas de segmento superior. ¿Qué buscamos? Grado universitario en gestión hotelera o finanzas. 2 años de experiencia en ingresos y rentabilidad en el sector hotelero. Estar familiarizado con las operaciones del hotel, la tecnología disponible (PMS & RMS) y todos los canales de distribución. Comprensión de la dinámica de los mercados regionales y locales, así como de los competidores y acontecimientos locales. Buen nivel de inglés tanto oral como escrito. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorablle Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

Guest Relations / NH Collection Barcelona Gran Hotel Calderon

Como Guest Relations , desempeñarás un papel fundamental a la hora de garantizar una inolvidable experiencia a los huéspedesdesde el primer contacto y durante toda la estancia. Esta función implica mantener los más altos estándares de servicio, gestionar las opiniones de los huéspedes y fomentar una coordinación perfecta entre los departamentos en todo lo relacionado con la calidad. ¿Qué tendrás que hacer? Ofrecer una bienvenida genuina y cálida a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ayudándoles con los procedimientos de registro. Estar siempre visible y disponible para los huéspedes, resolver sus dudas y mantener un contacto frecuente durante su estancia, resolver sus problemas y ayudarles con servicios adicionales, como transporte, reservas y recomendaciones locales. Ayudar al Director de Relaciones con los Huéspedes a mantener los estándares de calidad y garantizar una respuesta oportuna a las opiniones de los huéspedes, gestionar comentarios, sugerencias y quejas, y colaborar con los jefes de departamento para ejecutar planes de acción. Desarrollar conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer y tratar a los huéspedes que repiten y a los VIP de acuerdo con las normas del hotel y la política VIP. Recoger y analizar las opiniones de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes y comunicar los cambios necesarios al personal del hotel. Trabajar en estrecha colaboración con los distintos departamentos del hotel para coordinar los servicios a los huéspedes y garantizar una experiencia fluida. Mantener perfiles precisos y actualizados de los huéspedes, incluidas sus preferencias y peticiones especiales. Identificar oportunidades para aumentar las ventas de los servicios del hotel y comunicar eficazmente su valor a los huéspedes. Poseer un profundo conocimiento de los servicios del destino y de los contactos clave para garantizar que la información facilitada se ajusta a las normas de calidad y a la identidad corporativa. Asistir y apoyar el Guest Relations Manager en las actividades comerciales, incluida la preparación de eventos, la organización de inspecciones del lugar y la comunicación de la información pertinente. ¿Qué buscamos? Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado. Experiencia previa en un entorno centrado en el cliente, preferiblemente en el sector de la hostelería, con conocimiento de los procedimientos hoteleros. Se valorará muy positivamente la experiencia internacional. Dominio de la lengua local y del inglés; se valorarán otros idiomas. Excepcionales habilidades de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas. Demostrar orientación al cliente, superando constantemente las expectativas de los huéspedes. Adaptabilidad en los estilos de comunicación para proporcionar un servicio personalizado adaptado a las preferencias, necesidades, estilos de vida y preferencias de interacción de los huéspedes. Capacidad para influir en la colaboración interdepartamental hacia objetivos de calidad compartidos. Excelente capacidad de resolución de problemas y multitarea. Flexibilidad y disponibilidad para trabajar en diferentes turnos, incluidos los fines de semana, en función de la ocupación del hotel y los eventos. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

📣 Hotel Manager (Lanzamiento y Operaciones) 📍 Sitges | Incorporación en agosto | Jornada completa presencial Palmera Group se prepara para abrir un nuevo aparthotel de 80 unidades en Sitges. Buscamos un/a Hotel Manager proactivo/a y estructurado/a que apoye al fundador durante la fase de puesta en marcha y asuma la gestión operativa diaria una vez abierto el establecimiento. 🟢 Una oportunidad única para construir una operación desde cero. 🔧 Responsabilidades Gestionar la comunicación con más de 80 propietarios individuales Supervisar la implementación de software (PMS / Channel Manager) Monitorizar el rendimiento en OTAs (Airbnb, Booking.com, etc.) Hacer seguimiento de la ocupación, ingresos y precios (apoyar revenue management) Colaborar en los sistemas de experiencia del huésped (self check-in, flujos de comunicación) Representar a Palmera en reuniones y supervisar las operaciones diarias in situ Coordinar la logística diaria: limpieza, recepción, mantenimiento ✅ Requisitos Dominio del español e inglés (catalán valorado) Experiencia en hospitality, aparthoteles y gestión de propiedades Excelentes habilidades de comunicación y capacidad para gestionar múltiples interlocutores Familiaridad con gestión de OTAs, precios dinámicos y sistemas PMS / Channel Manager Residencia en la zona de Sitges y disponibilidad para trabajar presencialmente a tiempo completo 🌟 ¿Qué ofrecemos? Participar en un proyecto nuevo con mucha libertad para influir en cómo se gestiona Trabajar en una de las localidades costeras más bonitas de España Formar parte de un equipo joven y dinámico con espíritu emprendedor Ambiente flexible con espacio para la iniciativa y la responsabilidad Liderar toda la operación a partir de la apertura en enero de 2026 ¿Interesado/a? Envía tu CV y una breve presentación a: Jan Kras 📧 hola@canmila.com 📣 Hotel Manager (Launch & Operations) 📍 Sitges | Starting August | Full-time On-site Role Palmera Group is preparing to open a new 80-unit self-service aparthotel in Sitges. We’re looking for a hands-on, structured Hotel Manager to support the founder during setup and take full responsibility for day-to-day operations once the property opens. 🟢 This is a unique opportunity to shape a new operation from the ground up. 🔧 What You'll Do Manage communication with 80+ individual apartment owners Oversee setup and rollout of software (PMS / Channel Manager) Monitor performance on OTAs (Airbnb, Booking.com, etc.) Track occupancy, revenue, and pricing performance (support revenue management) Collaborate on guest experience systems (self check-in, communication flows) Represent Palmera in meetings and supervise day-to-day operations onsite Coordinate daily logistics: cleaning, reception, maintenance ✅ What You Bring Fluent in Spanish and English (Catalan is a plus) Experience in hospitality, aparthotel operations, and property management Strong communication skills and confidence managing multiple stakeholders Familiar with OTA management, dynamic pricing, and PMS/Channel Manager systems Based near Sitges and available on-site full-time 🌟 Why Join Us? Be part of a brand-new project with lots of freedom to shape the operation Work in one of the most beautiful coastal towns in Spain Join a young, dynamic team with an entrepreneurial spirit Flexible environment with room for initiative and ownership Lead the entire operation once we go live in January 2026 Interested? Send your CV and a short introduction to: Jan Kras hola@canmila.com