50 Ofertas de trabajo de guest experience

Sales Executive / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As Sales Executive you will develop business through direct sales solicitation for an assigned territory or market segment(s). Reports to the Commercial Director. Your day-to-day * Actively prospect and qualify new business. * Achieve personal and team goals as assigned. * Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. * Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. * May assist in developing and implementing sales plans. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Arrange and conduct special events, site inspections, and off-site presentations for potential clients. * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Reports on day-to-day basis to Commercial Director. What we need from you * Bachelor's degree in sales, marketing or related field. * 2+ years' experience working in hotel sales department. * Must be fluent in local language, English and German would be valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Competitive and proactive seller willing to travel to find the right business. * Opera PMS and Delphi knowledge will be valuable. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Chief Engineer / Kimpton Vividora Barcelona 5

What's the job? Our guests' safety and comfort always come first. Which is why we're seeking out a master multi-tasker with the repair skills needed to keep our hotels looking and feeling their very best. Our Chief Engineer will lead and coach a small but talented engineering team to stay one step ahead of our everyday maintenance needs. You'll report to the General Manager. Your day-to-day * Creating a safe, secure, and comfortable environment for our guests to enjoy. * Managing and leading the hotel's Safety and Security Department, ensuring compliance with all local regulations and IHG standards. * Overseeing sustainability initiatives and ensuring the hotel meets its environmental targets and green standards. * Monitoring and maintaining BMS (Building Management System) and other hotel technical systems to ensure optimal performance. * Ensuring compliance with PRL (Occupational Risk Prevention) regulations, promoting a strong safety culture within the engineering team and across the hotel. * Coordinating with external contractors and suppliers, maintaining strong relationships with guests, regulatory agencies, and others as needed. * Maintaining and ordering parts and supplies while minimizing waste and supporting our green initiatives. * Maintaining the hotel's key assets, implementing preventive and corrective maintenance programs to extend equipment life and reduce downtime. * Leading and coordinating CAPEX projects, from planning and budgeting to execution, ensuring alignment with brand standards and sustainability goals. * Being flexible to react to ad-hoc duties where teamwork and quick problem-solving are needed. * Supporting hotel IT systems related to maintenance, energy management, and operational technology. What we need from you * Bachelor's degree or technical studies in Engineering (Mechanical, Electrical, Industrial, or similar). * 5+ years' experience working in a hotel maintenance/engineering department. * 4+ years' experience in general building maintenance and/or construction, or an equivalent combination of education and experience. * Specialized expertise in plumbing, electrical, mechanical, and carpentry fields. * Knowledge and control of BMS systems (Building Management Systems). * Knowledge, control and follow-up of PRL regulations (Occupational Risk Prevention), ensuring compliance with all safety standards and internal procedures. * Mandatory fluency in English and Spanish; Catalan is highly valued. * Strong IT knowledge, especially in hotel systems and maintenance-related software. * Excellent organizational and leadership skills, with a proactive and hands-on approach. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service

FRONT DESK ASSISTANT INTERNSHIP IN VALENCIA SPAIN

The company is located in Valencia and specialises in managing and marketing tourist apartments and hotels. Tasks: Cooperate with other departments in order to meet company's business goals Understanding and interpreting data Maintaining and updating customer databases Collect and analyse user feedback Assistance with stock control and inventory Maintain and develop customer relationships in person, by phone and through email Communicating a range of information on itineraries, destinations and cultural attractions. Work with corporative tools (CRM, e-mail, phone, social media) Serving the guests and customer services Key Points: 40h/week 6 months On-site in Valencia (Spain) Internship agreement signed by your university or educational institution English level: B2/C1 Start date: January 5th €500/month

Resort Manager- Six Senses Ibiza

As Resort Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. In this role, I will assume full responsibility for the efficient operation of the property to provide exceptional products and services within Six Senses brand operating standards and budget. Duties and Responsibilities: Operational Ownership I will work strategically with the General Manager to develop cohesive and productive goals for my property and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company's vision, quality/standards and develop concepts consistent with brand identity. I will work collaboratively with the General Manager, Executive team and operations on correlated product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders. My scope of work includes: * Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. * Focus on the rejuvenation of the property experience. * Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. * Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards. * Responsible for an exceptional guest experience from reservations to arrival to departure. * Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints. * Responsible for inspecting selected villas, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. * Lead a team of engaged and experienced managers who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service. * Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control. * Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts. * Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements. * Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards. * Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the property. * A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. * Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property. * Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan. * Meet and engage with the media and with the local community. * Instill a revenue-focused philosophy so that all hosts are fully engaged with driving revenue opportunities in line with the business strategy and annual plan. * Ensure that all activities within the property are carried out ethically, honestly and within the parameters of local law. * Revise and control that each department's operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. * Assist General Manager to provide financial reporting based on the Uniform System of Accounting for the Lodging Industry (USALI). * Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded. * Prepare and submit legally required and confidential documentation related to the operation. * Complete accurately all corporate reporting requirements for the role. * Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications. * Perform any additional duties given to me by the General Manager. As Resort Manager, I am responsible for the management, performance and development of all hosts within the property through the provision of direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team. Recruitment of the right people is intrinsic to delivering the Six Senses standard of service. I will work closely with Human Resources in identifying potential internal and external candidates I will identify high potential talent for development in the property and ensure that there are Individual Development Plans that are well executed. I will always behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines, and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. All activities will be carried out ethically, honestly and within the parameters of local law. I will ensure a safe and secure environment for guests, hosts and property assets in compliance with property or owner's policies and procedures and regulatory requirements. I will maintain relations with outside contacts and drive host involvement in community organizations, activities and businesses. Qualifications: To execute the position of Resort Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor's degree in Hospitality or Hotel Management or Business Administration and ten years or more experience in a similar luxury hotel role plus multi-departmental experience. Technical skills include Advanced MS Office, plus I am also familiar with various hotel systems including POS, PMS and MIS platforms, along with some knowledge of accounting software. I have an excellent command of written and spoken English and Spanish with some knowledge of the local customs. My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources and to manage through influence. A valid European work permit is mandatory to be considered for the role. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services. The above is intended to provide an overview of the role and responsibilities of a Resort Manager for Six Senses Ibiza . It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Marketing Manager

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What's the Job? As Marketing Manager you will be responsible for proposing and executing marketing plans that promote revenue growth generation among key customer segments and support the hotel's brand positioning and image. Your day-to-day * Create the marketing plan and execute advertising and eCommerce campaigns to support the hotel strategic marketing plans working within the established budgets. * Develop and execute promotions campaign in F&B, events and rooms through relevant digital and social media channels. * Act as a project manager to ensure timely media placements and coordination of production/materials deadlines, in addition to, project expense management * Identify visual asset needs and coordinates all photo & video shoots as needed. * Verify all advertising for the hotel in digital channels is in alignment with brand voice. * Maintain all imagery and content within 3rd party sites. * Track and analyze success of marketing campaigns to adjust marketing strategies/budgets where needed based on performance metrics. * Develop, implement and help monitor internal/external email communication. * Engage in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. What we need from you * Bachelor's degree in sales, marketing or related field. * 3 + years' experience working in hotel/hospitality marketing department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Great knowledge of social media. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool

Front Desk Supervisor / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The Role of Front Desk Supervisor: We currently have an opportunity for a Front Desk Supervisor to join our team! The Front Desk Supervisor is an integral part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. This individual responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Essential Functions This list is not all –inclusive and should only be used as an overview of all actual responsibility. Supervisory – lead, train and support front desk agents in daily/weekly/monthly duties. Act as a liaison with the Manager-on-Duty during morning, afternoon and/or overnight shifts to support the management operation. Help in handle Glitches and follow up in Guest Experience platform. Quickly and genuinely process guest check ins and outs within Four Seasons standards. Motivate front desk agent team with fun and light-hearted competitions and other interactive activities. Ensure procedures are followed by the Agents and do Benchmark standards Be a guide for trainees and follow their development. Communicate all relevant guests and group activity to proper internal parties. Handle change of allocations, monitoring rooms in priority. Room allocation of the upcoming days. Ensure special touches by all members of Front Desk team. Our Ideal Front Desk Supervisor candidate will have: Viable candidates must have a minimum of one year experience in a supervisory role or 2 years in a Front Desk Agent position in an upscale/luxury environment. Knowledge of Opera property management systems required. Assertive individuals with experience in handling internal and external conflict are preferred. Candidates with a degree in hospitality, or similar, are preferred. Ability to quickly and positively establish rapport is required. Above average communication skills - both written and oral - are required. Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration. All applicants must possess the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

Culinary Intership

Company Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. Job Description As a Culinary Intern, you will play a key role in supporting the culinary team and gaining hands-on experience in a professional kitchen. You will assist in food preparation, maintaining an organized workspace, and helping with plate presentation, learning under the supervision of the chef and kitchen staff. This role will allow you to develop skills in food handling, attention to detail, and teamwork, while learning to uphold the hygiene, safety, and quality standards that define our hotel. Responsibilities Ingredient Preparation: Learn to wash, peel, and cut fruits, vegetables, and other ingredients following the chef’s instructions. Measure and weigh ingredients to ensure accuracy in recipes. Assisting in Dish Preparation: Collaborate in preparing sauces, stocks, and other basic components under supervision. Assist in cooking food according to the chef’s guidance. Maintaining Cleanliness and Organization: Keep your workstation clean and organized following hygiene and safety regulations. Wash and sanitize utensils, equipment, and work surfaces. Inventory Management: Help monitor ingredient stock and report any replenishment needs. Learn to store food properly to ensure freshness and safety. Assisting in Plate Presentation: Support the plating and presentation of dishes according to the hotel’s standards. Compliance with Regulations: Follow the chef’s instructions and hotel policies regarding food quality and presentation. Learn and adhere to all food safety and health regulations at all times. Qualifications Education and Requirements Currently enrolled students in a Culinary School , Hospitality, or Gastronomy program, or related fields. Fluency in Spanish is required. Availability to carry out an internship agreement with the educational institution. No prior experience is required, although academic or extracurricular knowledge related to Food & Beverage will be valued. Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain. Additional Information What is in it for you: We offer financial support for your studies, helping you invest in your future. Accommodation is included , so you can focus on learning, growing, and achieving your goals. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. Opportunity to develop your talent and grow within your property and across the world!

Guest Relations Internship / Anantara Villa Padierna Palace Benahavís (Marbella)

What will be your mission? As Guest Relations specialist , you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality. What will you do? Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures. Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations. Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans. Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy. Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff. Work closely with various hotel departments to coordinate guest services and ensure a seamless experience. Keep accurate and up-to-date guest profiles, including preferences and special requests. Identify opportunities for upselling hotel services and effectively communicate their value to guests. Possess thorough knowledge of destination services and key contacts ensuring that provided information aligns with quality standards and corporate identity. Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information. What are we looking for? Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended. Prior experience in a guest-centric environment, preferably within the hospitality industry with knowledge of hotel procedures. International experience is highly valued. Fluent in the local language and proficient in English; additional language(s) is a plus. Exceptional communication skills (verbal and written) with a proactive approach to resolving issues. Demonstrated customer focus, consistently exceeding guest expectations. Adaptability in communication styles to provide personalized service tailored to guests' preferences, needs, lifestyles, and interaction preferences. Ability to influence cross-departmental collaboration toward shared quality goals. Excellent problem-solving and multitasking skills. Flexibility and availability to work varying shifts, including weekends, based on hotel occupancy and events. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Sales & Events Internship Anantara Villa Padierna Palace Benahavís (Marbella)

What will be your mission? As Sales Executive , you will be the Salespoint of contact for all existing and potential customers to the hotel and will negotiate and confirm all events within the guidelines of the Hotels Sales Strategy. What will you do? Assure that the guests/clients receive a service adapted, when possible, to their preferences, needs, lifestyles, and forms of working and interacting. Maintain good relationship with the guests/clients, ensuring that all of them have a service and experience adapted to their preferences and needs. Develop new effective approaches to building up the position of the hotel with the specific partners and establishing strategic alliances. Behave by our beliefs: the guests and clients are our number 1 priority, coordinate different departments in order to assure a high quality experience and create an excellent service attitude. Make sure that the specific requirements are correct and coordinate them with the corresponding department. Offer different possibilities for external and internal services (meeting rooms, restaurants reservations, car rental, etc.) Assure that clients/guests feel accompanied at every moment, as well as connected with their city of destination. Have a thorough knowledge of the services offered by the company, and also in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.). Organize and coordinate (together with the clients/ guests) the preparation of the activities of interest, according to their needs. Maintain a direct and frequent contact with clients/guests, especially during the most important moments of their stay (events, coffee breaks, site inspections, etc). Keep always the meeting rooms and other facilities clean and in a good shape, so that there are a place where guests feel welcome and at easy, feel and experience the place. Maintain the contact with guests/ clients in order to find out how to even serve them better next time. Accept suggestions of our potentials costumers and work hard to improve our service. Lead by example, customizing the behavior and values of the brand, so that they are lived by each of our employees. Communicate and give feedback in a correct way; listen and show empathy. Surprise our guests by exceeding their expectations. Be the best host that customers have experienced during a hotel stay. Manage the follow up of the contributions given to the costumers and gather information about their decision. Negotiate with the clients the budgets related to the organization of events, hotel services, etc… Draft the work/service order sheets related to the services and rooms contracted by customers for the celebration of events, giving it to the Department Managers. Accompany customers in guided visits (inspection visits) along the hotel facilities, showing the best and more suitable services and options for them. Organized commercial visits to current and potential customers of the environment of the hotel, in order to establish regular contacts and present them the different services of the hotel. Organize special events and acts requested by the costumers, coordinating the different hotel departments involved (training courses, presentations, press conference, interviews, etc.). Supervise the lounges and facilities installed in them for the celebration of events. Check the bills related to the events organized in the hotel. Solve the incidences of the revenue of customers (correct valuation of the vouchers, unpayments of “straight to the exit”, etc.), contacting with them and with the NH Hotels Administration Department. Define with the Hotel Management, the prices of hotel meeting rooms and lounges, according to its demand and occupation levels, available dates, etc. What are we looking for? Bachelor Degree in any field. At least 2 years experiences in Sales & Marketing. Strong in inter-personal and leadership skills. Experience in hotel/property management or the entertainment business. Proficiency in English communication. Strong in driving results and good negotiation techniques. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Receptionist / Anantara Villa Padierna Palace Benahavía / Marbella Resort

What will be your mission? As Receptionist , you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. What will you do? Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups. Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events. Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). Handle incoming guest room reservations. Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Follow company brand standards. Assist other departments, as necessary. Inform and provide night services to guests (e.g. wake-up call). Manage invoicing payments and cash operations during the night shift. Run rounds, check for irregularities, shutdown windows, doors, etc. Responsible for the night audit reports. What are we looking for? Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. Degree or diploma in Hotel Management or equivalent. Fluency in local language is a must and high level of English is required. Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems. Customer service focus. Flexibility to respond to a variety of work situations. Strong communication skills. Sales oriented. Ability to work independently and as a part of a team. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Housekeeping Supervisor Intership

Company Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. Job Description As a Housekeeping Supervisor Intern, you will support the Housekeeping leadership team in coordinating, inspecting, and maintaining the highest standards of cleanliness and presentation throughout guest rooms and public areas. This role provides hands-on experience in luxury hotel operations, quality control, and team coordination, contributing directly to exceptional guest satisfaction. Responsibilities Support in coordinating and controlling the daily cleaning of guest rooms, public areas, back-of-house spaces, linen, and laundry. Participate in room and area inspections to ensure compliance with established cleanliness and presentation standards. Supervise the preparation of guest rooms to ensure they are ready for arrivals and comply with guest preferences. Assist in assigning tasks and schedules to Room Attendants and Housekeeping staff. Foster a positive atmosphere and lead by example, maintaining courtesy and professionalism toward guests and colleagues. Maintain updated inventory records and support periodic supply and linen counts. Select and monitor cleaning products and materials needed for daily operations. Identify and report maintenance issues, ensuring follow-up with the appropriate department. Support administrative tasks such as checklists, reports, lost & found log, and communication boards. Promote adherence to hygiene, safety, and sustainability practices. Collaborate with other hotel departments to ensure smooth and efficient operation. Qualifications Education and Requirement Currently enrolled students in a Bachelor's or Master's degree in Hospitality, Tourism, Business Administration, or related fields. Fluency in Spanish (spoken and written) is required. English is an advantage. Availability to carry out an internship agreement with the educational institution. No prior experience required, although academic or extracurricular experience related to customer service or tourism will be valued. Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain. Additional Information What is in it for you: We offer financial support for your studies, helping you invest in your future. Accommodation is included , so you can focus on learning, growing, and achieving your goals. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. Opportunity to develop your talent and grow within your property and across the world!

Spa Recepcionist Internship / Anantara Villa Padierna Palace Benahavís (Marbella)

What will be your mission? As a Spa Receptionist , you will play a key role as our guests' first impression of the Spa is in your hands. What will you do? Responsible for ensuring that all interactions are pleasant and service-oriented. Possess excellent knowledge of the spa's offerings, types of treatments, availability of appointments, cost of treatments and other relevant information. Willing to assist with requests such as spa tours, promotional offers and facility tours. What are we looking for? Experience in the hospitality industry. Fluent in written and spoken English. Good interpersonal skills. Well groomed with a pleasant personality. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.