Ofertas
    Provincia

    117 Ofertas de trabajo de guest experience

    12
    Kimpton Aysla Mallorcaicono nueva oferta hosteleo

    Revenue Manger / Kimpton Aysla Mallorca

    Revenue Manger / Kimpton Aysla Mallorca_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As the Revenue Manager, you will be responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability. You will report to the General Manager. Your day-to-day * Manage and maintain group and transient inventory controls including room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front Office and Sales department. * Develop and implement innovative revenue performance strategies. * Conduct forecasting, review all competitive shops, review demand, convention and city event calendars. * Maintain data on competitor products and maintain historical data on events and performance. * Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. * Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. * Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs, etc. What we need from you * Bachelor's degree or master's degree in Hotel Management, Business, or a relevant field. * 5+ years progressive work-related experience in the hospitality industry in revenue/reservations department. * Knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. * Experience with industry and market trends. Knowledge of local market will be highly valuable. * Opera knowledge will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Fluent in English and Spanish. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool

    Kimpton Aysla Mallorca
    Kimpton Vividora Barcelonaicono nueva oferta hosteleo

    Head Chef / Kimpton Vividora Barcelona

    Head Chef / Kimpton Vividora Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    What is the role about? You will be responsible for all aspects of the hotel's fine dining restaurant, ensuring the kitchen operates smoothly while maintaining the established culinary standards and guidelines. You will report directly to the Executive Chef.Your day-to-day * Prepare forecasts, plans, and reports related to restaurant productivity and purchasing needs. * Keep all dish pricing and documentation accurate and up to date. * Train all team members according to procedures, ensuring they have the appropriate training and tools to perform their roles effectively. * Promote teamwork and service quality through daily communication and coordination with other departments. * Gather guest feedback to improve food quality and presentation, and assist in resolving guest questions or kitchen-related issues. * Support the Executive Chef in menu planning, ordering, materials, and food costing. * Ensure all menu items are prepared and presented according to established recipes and standards. * Follow procedures to guarantee food and beverage safety, proper storage, inventory control, and equipment handling. * Ensure all kitchen and storage equipment is well maintained and cleaned regularly. What we expect from you * 3+ years of experience as a Sous Chef or Head Chef in a 4-star (or higher) hotel restaurant. * Relevant culinary education or training related to the role. * A positive, proactive, energetic, dynamic, and empathetic attitude, with strong teamwork skills and a passion for service. * Leadership skills, including team and cost management. * Experience in menu creation, recipe development, and food costing. * Strong operational and culinary knowledge. * Previous experience in hotel openings will be highly valued. What you can expect from us * Competitive salary. * Afternoon shift from 3:30 PM to 11:30 PM, with consecutive days off including public holidays. * Discounted accommodation at group hotels. * Employee recognition program. * Training programs and access to learning tools. * Staff meals during shifts. * Uniform provided, including laundry service. * Cool work environment with lots of fun ?? ------------------------------------------------------------------------ ¿De qué trata el trabajo? Te encargarás de todos los aspectos relacionados con el restaurante gastronómico del hotel, supervisando que el funcionamiento de la cocina del punto de venta sea el adecuado, manteniendo los estándares y pautas gastronómicas marcadas. Reportarás al Chef Ejecutivo. Tu día a día * Realizar previsiones, planes e informes sobre la productividad y pedidos del restaurante. * Mantener actualizados y correctos los precios y la documentación de todos los platos que se elaboren. * Formar a todos los empleados de acuerdo con la normativa y asegurarse de que cuenten con la formación y las herramientas adecuadas. * Impulsar el trabajo en equipo y la calidad del servicio mediante la comunicación y coordinación diarias con los demás departamentos. * Pedir a los clientes su valoración para mejorar la calidad y presentación de la comida y ayudar a resolver las dudas y problemas de los clientes relacionados con los servicios de cocina. * Ayudar al Chef Ejecutivo a planificar el menú, pedidos, materiales y escandallos. * Asegurarse de que todos los platos del menú se preparan y presentan de acuerdo con las recetas y normas establecidas. * Seguir los procedimientos para asegurar la seguridad y buen almacenamiento de los productos de alimentación y bebida, del inventario y del equipamiento. * Asegurarse de que todo el equipamiento de cocina y almacenamiento esté en buen estado y se limpie periódicamente. ¿Qué esperamos de ti? * 3+ años de experiencia como Sous chef / Head Chef de restaurante de hoteles de 4* o superior. * Estudios específicos relacionados con el puesto. * Actitud positiva, proactiva, enérgica, dinámica, empática con capacidad de trabajo en equipo y pasión por el servicio. * Dotes de mando y liderazgo, gestión de equipo y de costes * Creación de menús, recetas y escandallos * Conocimientos de * Se valorará positivamente experiencia previa en aperturas. ¿Qué puedes esperar de nosotros? * Salario competitivo. * Turno de tarde de 15:30h a 23:30h y días festivos seguidos. * Descuento en alojamiento en hoteles del grupo. * Programa de reconocimiento de empleados. * Programa de formación y acceso a herramientas formativas. * Manutención durante el turno. * Uniforme y servicio de lavandería para el uniforme. * Ambiente de trabajo cool y mucha diversión

    Kimpton Vividora Barcelona
    Kimpton Vividora Barcelonaicono nueva oferta hosteleo

    Cook / Kimpton Vividora Barcelona

    Cook / Kimpton Vividora Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    What is the role about? As a Cook, your passion for creating visually appealing and delicious dishes will ensure our guests enjoy an outstanding experience every time they visit our restaurants. You will report directly to the Sous Chef.Your day-to-day * Prepare and present all dishes in line with established recipes and presentation standards. * Ensure the kitchen, as well as food storage and product areas, are kept clean and well organized at all times. * Monitor food and supply stock levels, reporting when new purchases are required. * Comply with all HACCP food safety regulations. * Work closely with the restaurant team to ensure smooth and efficient service. * Report any issues related to storage areas or refrigerators to the maintenance department when necessary. What we expect from you * 2+ years of experience as a Cook in a 4-star (or higher) hotel or fine dining restaurant. * Proactive, positive, energetic, dynamic, empathetic, a strong team player, and passionate about service. What you can expect from us * Discounted international hotel rates within IHG properties. * Career growth opportunities within one of the world's largest hospitality companies. * Training programs and access to IHG's learning platform. * Staff meals during shifts. * Discount on private health insurance. * Kimpton Benefits: our exclusive employee discount platform. * Salary according to the hospitality collective agreement. * Afternoon shift from 3:30 PM to 11:30 PM. * A cool work environment with lots of fun ?? ------------------------------------------------------------------------------------------------ ¿De qué trata el trabajo? Como cocinero/a, tu pasión por realizar presentaciones llamativas y sabrosas hará que la experiencia de nuestros huéspedes sea magnífica cada vez que visiten nuestros restaurantes. Reportarás al Sous Chef. Tu día a día * Llevar a cabo todas las elaboraciones de los platos siguiendo los estándares de presentación y elaboración marcados. * Asegurar que la cocina, así como las zonas de almacenamiento de alimentos y productos, están en perfecto estado de limpieza y orden. * Mantener controlado el stock de alimentos y productos necesarios para realizar todas las elaboraciones, reportando cuando sea necesaria la compra de nuevos productos. * Cumplir con toda la normativa de APPCC. * Colaborar con el departamento de restaurante para que el servicio sea fluido en todo momento. * Reportar cualquier incidencia relacionada con las zonas de almacenamiento y neveras al departamento de mantenimiento cuando sea necesario. ¿Qué esperamos de ti? * 2+ años de experiencia en hotel 4* o sup. / restaurante gastronómico como cocinero. * Proactivo/a, positivo/a, energético/a, dinámico/a, empático/a, con capacidad de trabajo en equipo y pasión por el servicio. ¿Qué puedes esperar de nosotros? * Tarifas internacionales en hoteles IHG con descuento. * Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. * Programas de formación y acceso a la herramienta de formación de IHG. * Comidas durante el turno. * Descuento en el seguro médico privado. * Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. * Sueldo según convenio. * Turno de tarde de 15:30h a 23:30h. * Ambiente de trabajo cool y mucha diversión

    Kimpton Vividora Barcelona
    Sofitel Barcelona Skippericono nueva oferta hosteleo

    Front Office Intern

    Front Office Intern_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Company Description Upscale, 5 star hotel in Barcelona, Port Olympics, being in the city center, but only a few meters from the beach A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station. Job Description Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out. Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation. Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex. Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information. Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Take responsibility to ensure all required tasks are completed accurately and within given time frames. Qualifications Is currently enrolled in a MBO hotel/tourism or Hotel Management. Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative. Has passion for the hospitality. Does not have to be a specialist already, but you are eager to learn. Speak English, and Spanish, French is a plus. Is available for at least 6 months, 5 days per week, 40 hours of practice per week. Additional Information A trainee allowance of 600€ per month. One meal per day. A dynamic internship where you will experience the whole Front Office department. Working in a young and enthusiastic team. Working in a hotel chain with many opportunities. Excellent opportunities for internal training and schooling during the internship. Excellent international career development opportunities after your internship.

    Sofitel Barcelona Skipper
    Kimpton Vividora Barcelonaicono nueva oferta hosteleo

    Guest Experience Agent / Kimpton Vividora Barcelona

    Guest Experience Agent / Kimpton Vividora Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Supervisor. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Accommodating general and unique requests. * Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. * Provide information on hotel services and facilities. * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office/Guest Relations department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office/Guest Relations department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

    Kimpton Vividora Barcelona
    Sofitel Barcelona Skippericono nueva oferta hosteleo

    Food & Beverage Intern

    Food & Beverage Intern_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Company Description Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job Description Providing excellent wait service to guests to ensure guest satisfaction. Learn to take customer orders and delivering food and beverages. Learn using the POS system diligently, entering orders and making corrections if necessary. Learning food and beverage content to make menu recommendations, answering questions and sharing additional information with restaurant patrons. Carry out set standards and procedures to ensure all tasks and responsibilities are carried out in a timely manner. Communicating effectively with colleagues and guests alike in order to secure a smooth and accurate transition of information. Carry out all roles and functions of the F&B department. Qualifications Is currently enrolled in a MBO hotel/tourism or F&B education. Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative. Has passion for the hospitality industry. Does not have to be a specialist already, but you are eager to learn. Speak Spanish and English, French is a plus. Is available for at least 6 months, 5 days per week, 40 hours of practice per week. Additional Information A trainee allowance of 600€ per month. One meal per day. A dynamic internship where you will experience the whole Food & Beverage department. Working in a young and enthusiastic team. Working in a hotel (chain) with many opportunities. Excellent opportunities for internal training and schooling during the internship. Excellent international career development opportunities after your internship.

    Sofitel Barcelona Skipper
    Sercotel Hotelesicono nueva oferta hosteleo

    Personal Guest Experience para Sercotel Rosellon

    Personal Guest Experience para Sercotel Rosellon_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Localidad: Sevilla Provincia: Sevilla País: España Perfil: VENTAS: CANALES Y RESERVAS Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Quieres continuar tu carrera laboral en el área de Guest Experience? ¿Te gustaría trabajar en una cadena hotelera en período de expansión? ¿Eres una persona dinámica, proactiva y con ganas de aprender más del sector hotelero? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Personal Guest Experience para nuestro nuevo hotel en Sevilla. Tus principales retos serán: - Atención personalizada al cliente - Recibir y despedir a los clientes del hotel - Velar por la correcta aplicación de los estándares de calidad y servicios definidos por la compañía - Atender y realizar el seguimiento de las sugerencias/quejas/peticiones que se presenten, hasta que sean resueltas por parte del equipo correspondiente - Mantener una buena comunicación con los clientes durante su estancia en el hotel, promoviendo su participación en las redes sociales - Control y seguimiento de las diferentes encuestas de satisfacción - Aconsejar y ayudar a los clientes en cualquier gestión externa al hotel (excursiones, visitas, etc.) - Colaborar trabajando en propuestas innovadoras con el objetivo de sorprender al huésped durante su estancia con nosotros - Representar al hotel, siendo la persona de referencia para los clientes. Requisitos ¿Qué necesitas para aplicar? - Grado en turismo o estudios similares - Experiencia mínima de 2-3 años como Guest Experience en hoteles - Experiencia en puestos de atención al cliente - Inglés avanzado imprescindible - Se valorará positivamente el conocimiento de francés - Valorable experiencia en manejo de PMS Opera - Conocimientos a nivel avanzado de redes sociales: Instagram, Facebook, Twitter, preferentemente. - Conocimientos relacionados con Málaga y sus alrededores: cultura, gastronomía, geografía, etc. - Persona proactiva, con vocación por su trabajo y orientación al cliente. Se ofrece ¿Qué ofrecemos? - Contrato indefinido a jornada completa (40hs/semana) - Salario según convenio. - Posibilidad de desarrollo profesional. - Buen clima laboral e incorporación a un gran equipo de trabajo. - Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel - Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos

    Sercotel Hoteles
    W Barcelona

    Attendant Laundry / W Barcelona (March)

    Attendant Laundry / W Barcelona (March)_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    POSITION SUMMARY Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    W Barcelona
    W Barcelona

    Senior Sales Manager W Barcelona

    Senior Sales Manager W Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    JOB SUMMARY Responsible for the US (West Coast), Canada and key European markets. The role oversees developing and maintaining key Mice, Wholesale, High End leisure, Special corporate (Groups & Transient) and Entertainment accounts through attendance at travel and related industry meetings, trade shows, personal sales calls and sales blitz actions. The person is highly motivated, organized, and enjoys interacting with guests. This position requires a high degree of self-motivation and the ability to work unsupervised using own initiative. Monitoring and follow-up of Sales Strategies within the mentioned different segments, focusing on MICE and Transient Leisure and Special Corporate. Assisting the Head of External Sales and the Director of Sales in the preparation of sales strategies, budget and business plan. Proactively uncovering new prospects and maximizing conversion of business in line with Hotel ‘s budgetary goals. Ensuring the maintenance and the development of contracted accounts in all mentioned segments. The responsibilities include maintaining relationships with key accounts and sourcing new business opportunities. The Senior Sales Manager is required to solicit group & corporate business through telephone solicitation, outside sales calls, trade show attendance, industry events and site inspections. Conduct Site Inspections and organizes Familiarization Trips whilst assisting with projects and reports. Participate in daily departmental meeting, trainings and other sales related meetings as required. Works with other departments within the hotel and key contacts at Marriott International Global Sales Office locations to provide quality service to customers. Develops and maintains knowledge of market trends, competition set and customers. Onboarding of new talent in the sales department and supervising and educating trainees. ESSENTIAL FUNCIONTS: Under the guidance of the Director of Proactive Sales and Director of Sales, responsible for maximizing Rooms / F&B / Conference and Banqueting business from US (West Coast), Canada and some key European markets. Proactively uncovering new prospects and maximizing conversion of business in line with the Hotel‘s budgetary goals. Looks after Corporate and MICE market segments, including high-end leisure, entertainment and Yieldable contracting. Build long lasting relationships with existing and new customers to enable future bookings. Attend activities including sales calls, events, FAM trips, trade shows… Responsible for the contracting of business in these markets and achieving the expectations set in the corresponding segments. Responsible of MarRFP program and all contracting process. Develops/maintains knowledge of market trends, competition and customers. Maintain Company Brand Standards within the hotel. Hit all personal & sales team goals and maximize profitability of segment. Assist Director of Proactive Sales and Director of Sales in the creation and implementation of sales plans and strategies that ensure positive results. Produce monthly reports and sales forecasts to analyze current and potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend local, nation & international trade shows and major market events to promote new business and increase sales opportunities for the hotel. Understand local, national and international corporate market – competitors’ strengths and weaknesses, business trends, supply and demand – and know how to sell against them. Identify improvements to the overall hotel sales performance by working closely with the sales teams and with other departments. Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, sending out RFP responses, handling segment databases …) Execute the brand’s customer service standards throughout the sales process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    W Barcelona
    W Barcelona

    Sales Executive Luxury W Barcelona

    Sales Executive Luxury W Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    POSITION SUMMARY The Transient Sales Specialist is responsible for maximizing Transient, Premium Leisure, High-End Consortia, Special Corporate, and VIP business across key international markets. This role requires a highly motivated and organized individual who thrives both in independent work and in high-energy client-facing environments. The position oversees developing and maintaining key transient accounts through proactive outreach, digital channel management, luxury consortia engagement and strong partnerships with travel advisors, wholesalers and OTAs. Responsibilities include maximizing conversion, expanding market share, and ensuring excellent client service aligned with the brand’s luxury standards. The role also contributes to onboarding new talent within the sales team and supports the education and supervision of trainees. ESSENTIAL FUNCTIONS Transient Sales & Digital Channels Responsible for the management, optimization, and conversion of business through OTAs including Expedia, Booking.com, Trip.com, ensuring rate integrity, visibility, and competitiveness. Audit and maintain connected wholesaler accounts, ensuring accuracy, parity compliance, and identification of revenue opportunities. Lead proactive GDS OTB (On-the-Books) calls to drive incremental revenue and identify booking trends. Manage Luxury Consortia platforms and portals, ensuring correct representation, engagement, and evergreen content to support transient premium business. Client Engagement & Business Development Conduct presentation calls with luxury travel advisors to promote suites, experiences, offers, and brand differentiators. Organize and lead Insider Tours for key transient accounts, highlighting unique selling points, suites, F&B offerings, and brand experiences. Support and manage Special Corporate (MARRFP) accounts, including RFP processing, contracting, and performance tracking. Proactively identify new business opportunities across luxury leisure, high-end FIT, and corporate transient segments. Anticipate VIP guest needs and deliver exceptional service aligned with brand expectations (“Treat the VIP”). Premium Suites & High-Value Segments Drive sales of Premium Suites, maximizing yield through targeted outreach, advisor engagement and strategic offers. Maintain in-depth knowledge of suite inventory, unique features, competitive landscape, and client positioning. Sales Strategy & Market Intelligence Assist the Director of Proactive Sales and Director of Sales in the creation and implementation of transient sales strategies aligned with budgetary targets. Develop and maintain expertise in market trends, competitive set behavior, customer purchasing patterns, and transient business performance. Produce monthly performance reports, forecasts and analysis for all transient segments, identifying opportunities to increase market share and revenue. Ensure all brand standards, customer service guidelines, and sales processes are executed consistently. Cross-Departmental Collaboration Work closely with Revenue Management, Marketing and Welcome Desk to ensure alignment on promotions, rate strategies and guest experience initiatives. Support operational aspects such as generating proposals, managing contracts, updating segment databases, responding to RFPs and handling client correspondence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    W Barcelona
    W Barcelona

    Welcome Desk Manager W Barcelona

    Welcome Desk Manager W Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    W Barcelona