63 Ofertas de trabajo de guest experience

Front Office Manager- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a Front Office Manager to join our team. Reporting to the Director of Rooms, the Front Office Manager provides strategic and operational leadership for Front Office, Guest Services, and Guest Experience. The role ensures service excellence, team development, and operational efficiency, consistently embodying Four Seasons culture and standards. What you will do Strategic Leadership Set the strategic and operational direction for Front Office, Guest Services, and Guest Experience in alignment with the Rooms Director, ensuring consistent execution of Four Seasons standards. Talent & Team Development Provide strong, inspirational leadership through coaching, feedback, development plans, succession planning and the creation of a robust internal talent pipeline. Recruitment & Performance Management Oversee hiring, onboarding, training, and performance evaluations for the Front Desk, Concierge, Guest Services, and Guest Experience teams. Quality & Performance Optimization Establish KPIs, service benchmarks, and quality standards, continuously identifying opportunities to elevate the guest experience and operational results. Guest Journey Excellence Ensure flawless check-in and check-out experiences and drive proactive service recovery to maintain the highest levels of guest satisfaction. Operational Presence Maintain strong visibility on the floor, especially during peak periods, personally engaging with VIPs, repeat guests, long-stay guests, and first-time visitors. Cross‑Departmental Collaboration Build strong relationships with all Rooms Division teams and hotel departments to ensure seamless and consistent service delivery. Cost & Labour Management Manage labour and operating costs through effective scheduling, budgeting, inventory control, and purchasing, ensuring optimal productivity and financial discipline. Innovation & Continuous Improvement Lead or participate in departmental or hotel-wide projects and initiatives that support innovation, efficiency, and ongoing improvement. What you bring Proven leadership experience in a luxury 5-star hotel environment, overseeing Front Desk, Guest Relations, and Guest Experience operations. Authentic and strategic leadership style with the ability to coach, inspire, and develop high‑performing teams. Deep understanding of luxury service principles with exceptional attention to detail and a guest‑centric mindset. Positive, resilient, and solutions-driven character, able to thrive in a dynamic and demanding environment. Excellent communication and interpersonal skills, with confidence engaging guests, colleagues, and senior leadership. Strong organizational, problem‑solving, and delegation skills. Solid business acumen with experience in labour management, cost control, budgeting, and P&L awareness. Fluency in written and spoken English and Spanish. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

Receptionist Internship / Anantara Villa Padierna Palace Benahavís Marbella Resort

What will be your mission? As Receptionist , you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. What will you do? Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups. Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events. Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). Handle incoming guest room reservations. Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Follow company brand standards. Assist other departments, as necessary. Inform and provide night services to guests (e.g. wake-up call). Manage invoicing payments and cash operations during the night shift. Run rounds, check for irregularities, shutdown windows, doors, etc. Responsible for the night audit reports. What are we looking for? Degree or diploma in Hotel Management or equivalent. Fluency in local language is a must and high level of English is required. Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems. Customer service focus. Flexibility to respond to a variety of work situations. Strong communication skills. Sales oriented. Ability to work independently and as a part of a team. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Bartender (Seasonal) / Kimpton Vividora Barcelona

What's the job? As the friendly face of our hotel bar, you'll also be a helpful host, a local expert, and a proud brand ambassador. Whether you're preparing drinks exactly as our guests want or serving them delicious food, you'll be devoted to creating relaxing, memorable experiences. Reports to the F&B Manager. Your day-to-day * Create a warm and welcome to everyone and setting the tone for each guest's experience. * Describe the selection of beverages of any kind and menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods. * Understand and memorize al recipes and descriptions of all our products, spirits, food cocktails and so on. * Set up your bar - stock up on all the supplies you'll need and manage your inventory. * Ensure that beverages are well stocked. * Look after all house made ingredients and preparations, double check quality daily. * Ensure that overall cleanliness and maintenance of the working area. * Be ready to jump into other ad-hoc duties when your colleagues need your help. * Work with your restaurant and kitchen colleagues to offer a seamless food service. * Assess customers' needs and preferences and make recommendations. * Report and follow up on maintenance and repairs and for the cleanliness of the bar. * Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. * 2+ years' experience working with in hotel/bar as bartender. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What we need from you * 2+ years' experience working with in hotel/bar as bartender. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Housekeeping Supervisor / Kimpton Asyla Mallorca (Maternity Cover)

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you'll help the Housekeeping Manager in supervising all aspects of housekeeping and laundry - and ensure high standards are maintained. Reports to the Assistant Housekeeping Manager. Your day-to-day * Maintain proper inventory levels, managing cost per room for supplies (example: bed & bath linen reuse and laundry operation). * Support in managing day-to-day staffing requirements, plan, assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. * Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements. * Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction. * Ensure staff is properly trained and has the tools and equipment to carry out job duties * Promote teamwork and quality service through daily communication and coordination with other department managers. * May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. * Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction. What we need from you * Bachelor's degree in hospitality or related field. * +2 years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. * Fluent in English and Spanish. * Opera PMS knowledge will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Sales Executive / Kimpton Vividora Barcelona

What's the job? As Sales Executive, under the general direction of the Commercial Director or his/her delegate, and within the limits of the established IHG and local Hotel policies and procedures, is responsible for booking and servicing group enquiries while providing exceptional customer service to guests and clients of the Hotel. Your day-to-day * Implements the hotel's MICE sales processes, duties include, but are not exclusive to, MICE related requests for proposal, follow-ups, negotiation and contracting of group related business. * Responsible for MICE segment in the hotel from enquiry to complete group operations. * Work in a timely manner to executive and distribute all Banquet Event Orders (BEO), Group Fact Sheets (GFS). * Arrange and conduct special events, site inspections, and off-site presentations for potential clients. * Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. * Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. * May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process. * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. * Build and maintain a rapport with local DMC's and international PCO's * To be able to use market knowledge to identify sales opportunities and propose specific solutions. * Close follow-up on new leads. * Liaise with events department closely to handle logistics pertaining to every group. * Meets and entertains guests and clients on a regular basis to establish and maintain good business relationships and ensure customer satisfaction. * Develop awareness and reputation of the hotel and the brand in the local community. What we need from you * Minimum 2 years' experience in sales within the luxury hospitality sector or a similar high-end environment. * Excellent communication skills, both written and spoken, in Spanish and English. * Proven track record in converting group leads and managing all aspects of group sales from prospecting to execution. * Degree in Business Administration, Hospitality, Sales or Marketing preferred. * Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers. * Display excellent attention to detail and organisational skills. * Can multitask and work under pressure. * Driven and ambitious to consistently deliver and exceed service standards. * Candidates must possess strong analytic and presentation skills as the role will frequently interact with marketing, business development and sustainability personnel in customer facing sales opportunities. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Hostess (Seasonal) / Kimpton Vividora Barcelona

What's the job? As the friendly face of our Food & Beverage outlets, you'll also be a helpful host, a local expert, and a proud brand ambassador. You'll report to the Food & Beverage Manager. Your day-to-day * Greet and warmly welcome all guests upon arrival, ensuring a positive first impression. * Escort guests to their assigned tables and provide clear explanations of service options when needed. * Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace. * Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices. * Verify that dining areas are properly set and ready before each service. * Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service. * Handle phone calls and guest inquiries in a professional and courteous manner. * Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction. * Assist with buffet setup, station organization, and other pre-opening tasks as needed. * Promptly communicate last call times for breakfast or specific services. * Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift. * Organize and file signed tickets, credit card receipts, and voids correctly. * Encourage guests to leave feedback through platforms like TripAdvisor or The Fork. * Monitor table turnover and guest needs, maintaining attention to detail and guest preferences. What we need from you * 1+ years' experience working with in hotel/restaurant. * Must be fluent in local language and English, additional languages will be highly valuable. * Outstanding communication skills * Excellent organizational and multitasking skills * Ability to interact with multiple types of people What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount

Waiter/Waitress (Seasonal) / Kimpton Vividora Barcelona

What's the job? As the friendly face of our hotel restaurant, you'll also be a helpful host, a local expert, and a proud brand ambassador. Whether you're preparing drinks exactly as our guests want or serving them delicious food, you'll be devoted to creating relaxing, memorable experiences. You'll report to the F&B Manager. Your day-to-day * Create a warm welcome to everyone and set the tone for each guest's experience. * Describe the selection of drinks and menu items to guests by offering interesting, and vivid descriptions of each item's origin, taste and preparation methods. * Set up your outlet - stock up on all the supplies you'll need and manage your inventory. * Ensure that food and beverages are well stocked. * Ensure overall cleanliness and maintenance of the working area. * Be ready to jump into other ad-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace. * Work with your restaurant and kitchen colleagues to offer a seamless food service. * Assess customers' needs and preferences and make recommendations. * Report and follow up on maintenance and repairs and for the cleanliness of the bar. * Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. * Supervise the pool area to make sure every guest is following the stated rules and there are no issues. * 2+ years' experience working within hotel/restaurant. * Bachelor's degree in hospitality or related field. * Must be fluent in Spanish and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, team-worker and with passion for service. What we need from you What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Night Manager - Boho Club Hotel - 4 DAYS WORK - 4 DAYS OFF

We are hiring! Night Manager Job Title: Night Manager Reports to: Front of House Manager Responsible for: The whole Hotel during night shift and developing an excellent service to guests Job Requirements: - Education in Finance/ Hospitality/ Tourism - Experience: Minimum 1 year - Driver license - Opera Cloud System - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual Inform AFOM and HM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property In charge of all night reception duties as listed below Guest/Operation Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeeping Handle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency procedures Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial Provide information as requested by the Finance Department regarding all activities related to the reception department. Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Full time. 8 hours working (without split shift). 4 days working/ 4 days off - Schedule from 23.00 to 7.00 - High emotional salary. Good working environment - Benefits from relationships with third parties - Training and professional development plan

Finance Intern / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. Finance Intern - Four Seasons Hotel Madrid

Bar Manager (m/f/d)

Manage and supervise the operations of our bars, ensuring high-quality service. Be responsible for creating and executing the beverage menu – impress us with your creativity! Lead and motivate our fantastic team of bartenders, fostering a positive and collaborative work environment. Ensure compliance with all hygiene and food safety regulations. Interact with guests, making sure they fully enjoy their experience in our bars. Work closely with other resort departments to deliver a seamless service experience. Resolve issues and handle guest requests efficiently and professionally. Support the organization of special events and themed nights. Stay up to date with the latest cocktail and mixology trends.

Bell Staff / Kimpton Vividora Barcelona

What's the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Desk Manager. Your day-to-day * Greet all guests upon arrival. * Assist guests with luggage to their rooms promptly when checking in and upon checking out. * Promote all hotel functions and facilities. * Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. * Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. * Remove trash, papers, cans, bottles, cups, etc., in lobby area. * Assist guest with general information when Front Office is not available. * Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). * Polish and clean bell carts daily. * Assist guests into automobiles or taxi. * Prevent entrance of unauthorized or undesirable persons. * Quickly respond to guest requests in a timely and friendly matter. What we need from you * Studies in hospitality or related field. * 2+ years' experience working in Rooms department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Revenue Manager / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As the Revenue Manager, you will be responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability. You will report to the General Manager. Your day-to-day * Manage and maintain group and transient inventory controls including room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front Office and Sales department. * Develop and implement innovative revenue performance strategies. * Conduct forecasting, review all competitive shops, review demand, convention and city event calendars. * Maintain data on competitor products and maintain historical data on events and performance. * Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. * Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. * Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs, etc. What we need from you * Bachelor's degree or master's degree in Hotel Management, Business, or a relevant field. * 5+ years progressive work-related experience in the hospitality industry in revenue/reservations department. * Knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. * Experience with industry and market trends. Knowledge of local market will be highly valuable. * Opera knowledge will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Fluent in English and Spanish. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool