108 Ofertas de trabajo de guest experience

Front Desk Agent

JOIN OUR TEAM …as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where the ocean, volcanic landscapes, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A celebrated culinary destination in its own right, this five-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine cuisine. Designed as a timeless escape, the resort offers multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where land meets sea, guests can also enjoy an exclusive golden-sand beach area at Abama, equipped with complimentary sun loungers and umbrellas. Who are we looking for? Are you passionate about delivering exceptional first and last impressions? As a Front Desk Agent , you will be at the heart of the guest experience—welcoming guests with genuine warmth, anticipating their needs, and ensuring every stay begins and ends flawlessly. If you enjoy working in a dynamic, guest-focused environment and take pride in creating meaningful connections, we would love to meet you. Your responsibilities will include… Welcoming guests upon arrival and ensuring a smooth, personalized check-in and check-out experience. Managing room assignments, keys, and guest information accurately in the property management system. Handling guest inquiries, requests, and concerns with professionalism, empathy, and efficiency. Providing detailed information about the resort’s facilities, services, dining options, and local attractions. Coordinating closely with Housekeeping, Concierge, Guest Relations, and other departments to ensure seamless stays. Processing payments, deposits, and billing inquiries in line with company standards. Identifying opportunities to upsell room upgrades, services, and experiences that enhance the guest journey. Managing special requests and preferences to ensure personalized and memorable stays. Resolving guest complaints promptly, turning challenges into positive experiences. Upholding The Ritz-Carlton Gold Standards and ensuring service excellence at all times. What we are looking for in you… A warm, confident, and service-oriented personality with a natural passion for hospitality. Previous experience in Front Office, Reception, or customer-facing roles within hospitality is preferred. Strong communication and interpersonal skills, with a genuine desire to exceed guest expectations. Ability to remain calm, organized, and professional in a fast-paced environment. A collaborative team player who values shared success. Fluent communication skills in Spanish and English ; German is a strong plus . A valid work permit for Spain. How we inspire you… Join our team and bring your personality, passion, and ideas to life every day. Working at The Ritz-Carlton means creating moments that guests remember long after they leave. Competitive salary above market standards with flexible compensation. Travel the world with exclusive employee rates (“Explore Rate”) at over 9,500 Marriott hotels, extended to your family, partner, and parents. 20% discount on Food & Beverage across all Marriott hotels worldwide. 50% discount on the resort’s own culinary offerings. Up to 75% discount on flights for Tenerife residents traveling to mainland Spain. Extensive corporate benefits with discounts on leisure activities and travel. A special birthday surprise to celebrate you. A complimentary guest stay at the resort after one year of service. 13th and 14th salary payments. Innovative training programs, including access to our corporate university. Career growth opportunities within an international company. Complimentary employee dining at our staff restaurant. Uniforms provided and professionally laundered when required. Team outings, celebrations, anniversaries, and special events. Opportunities to participate in social responsibility initiatives. Comprehensive company-sponsored medical care. (All benefit and bonus programs are subject to individual company regulations and applicable laws.) Interested? Apply now via MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-centered culture. By joining The Ritz-Carlton , you become part of a global legacy of excellence—where you can grow, belong, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Food & Beverage Runner: Rt. Veranda

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites – divided between the vibrant Citadel and the exclusive Retreat – enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife’s world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine. Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas. JOIN OUR TEAM! ...as Food & Beverage Runner for the Ritz-Carlton Abama Resort in Tenerife! Who we are looking for… Are you passionate about delivering exceptional dining experiences? As a Waiter/Waitress at our luxury resort, you’ll be the face of hospitality—ensuring every meal is memorable. If you thrive in a dynamic environment, have excellent communication skills, and love exceeding guest expectations, we’d love to meet you! What are your responsibilities are... You greet and serve guests with courtesy and professionalism, ensuring an outstanding dining experience. You take accurate orders and provide recommendations on dishes, wines, and special menus. You serve food and beverages according to resort standards of quality and presentation. You coordinate with kitchen and other departments to guarantee smooth service. You maintain cleanliness and organization of tables and work areas. You handle special requests and resolve issues promptly and empathetically. You promote upselling opportunities to enhance the guest experience. You stay informed about resort promotions, seasonal offers, and local attractions to assist guests proactively. What we want from you… You bring a natural ease in communication, making guests feel valued and understood from the very first interaction. You bring previous experience in hospitality or fine dining along the way. You enjoy being part of a team and thrive in a collaborative environment where everyone works toward the same goal. Your joy in delivering thoughtful, accurate service feels genuine—and guests can sense it. It creates confidence and trust in every conversation. You communicate confidently in English and Spanish. You already hold a valid work permit for Spain And this is how we inspire you.... Be part of our resort team and bring your ideas and your imagination into the everyday guest experience. You know what? Working here means contributing to moments that guests remember long after they’ve left. An attractive above market salary for your flexible assignment in our hotel Travel worldwide to our 9500+ hotels at great employee conditions ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents. Enjoy the culinary F&B offer in our 9500+ hotels with 20% discount You can enjoy our culinary offerings at a 50% discount. Did you know you can get up to 75% discount on flights if your residency is on Tenerife Extensive corporate benefits with lots of discounts for leisure activities and travel As a birthday child you get an extra special treat (surprise!) Enjoy our resort as our guest after one year of service with us – this is a once in a lifetime experience! We pay a 13th and 14th salary ! Innovative training concepts that support you on your career path – we actually have our own training university Advancement opportunities and prospects in an international company We offer you an extensive and free of charge culinary offer in our employee restaurant. Don’t worry about your uniform (if necessary, depending on department) – we take care of that and also the cleaning of your business attire. We like to celebrate - and preferably with you! Whether team outings, employee celebrations, employee week, anniversaries , etc.... we can think of many reasons to celebrate you and your colleagues properly. We also take care of our community in many ways – join our community foot print activities to give back! Your health is one of our priorities, which is why we provide you with comprehensive company medical care . (All benefit & bonus programs are subject to individual company regulations. Tax & Social Benefit laws apply and any tax deductions are being handled via payroll adjustments. There is no legal entitlement to the programs and the employer can adjust the offer at any time). Have we sparked your interest? Then apply here on MarriottCareers with your application documents. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Junior Sous Chef

JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. • Assists Executive Chef with all kitchen operations and preparation. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. • Assists in determining how food should be presented and creates decorative food displays. • Maintains purchasing, receiving and food storage standards. • Ensures compliance with food handling and sanitation standards. • Performs all duties of kitchen managers and employees as necessary. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with all applicable laws and regulations. • Follows proper handling and right temperature of all food products. • Operates and maintains all department equipment and reports malfunctions. • Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Maintains the productivity level of employees. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures property policies are administered fairly and consistently. • Communicates performance expectations in accordance with job descriptions for each position. • Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. Maintaining Culinary Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. • Trains employees in safety procedures. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Participates in the employee performance appraisal process, providing feedback as needed. • Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Head Chef / Kimpton Vividora Barcelona

What is the role about? You will be responsible for all aspects of the hotel's fine dining restaurant, ensuring the kitchen operates smoothly while maintaining the established culinary standards and guidelines. You will report directly to the Executive Chef.Your day-to-day * Prepare forecasts, plans, and reports related to restaurant productivity and purchasing needs. * Keep all dish pricing and documentation accurate and up to date. * Train all team members according to procedures, ensuring they have the appropriate training and tools to perform their roles effectively. * Promote teamwork and service quality through daily communication and coordination with other departments. * Gather guest feedback to improve food quality and presentation, and assist in resolving guest questions or kitchen-related issues. * Support the Executive Chef in menu planning, ordering, materials, and food costing. * Ensure all menu items are prepared and presented according to established recipes and standards. * Follow procedures to guarantee food and beverage safety, proper storage, inventory control, and equipment handling. * Ensure all kitchen and storage equipment is well maintained and cleaned regularly. What we expect from you * 3+ years of experience as a Sous Chef or Head Chef in a 4-star (or higher) hotel restaurant. * Relevant culinary education or training related to the role. * A positive, proactive, energetic, dynamic, and empathetic attitude, with strong teamwork skills and a passion for service. * Leadership skills, including team and cost management. * Experience in menu creation, recipe development, and food costing. * Strong operational and culinary knowledge. * Previous experience in hotel openings will be highly valued. What you can expect from us * Competitive salary. * Afternoon shift from 3:30 PM to 11:30 PM, with consecutive days off including public holidays. * Discounted accommodation at group hotels. * Employee recognition program. * Training programs and access to learning tools. * Staff meals during shifts. * Uniform provided, including laundry service. * Cool work environment with lots of fun ?? ------------------------------------------------------------------------ ¿De qué trata el trabajo? Te encargarás de todos los aspectos relacionados con el restaurante gastronómico del hotel, supervisando que el funcionamiento de la cocina del punto de venta sea el adecuado, manteniendo los estándares y pautas gastronómicas marcadas. Reportarás al Chef Ejecutivo. Tu día a día * Realizar previsiones, planes e informes sobre la productividad y pedidos del restaurante. * Mantener actualizados y correctos los precios y la documentación de todos los platos que se elaboren. * Formar a todos los empleados de acuerdo con la normativa y asegurarse de que cuenten con la formación y las herramientas adecuadas. * Impulsar el trabajo en equipo y la calidad del servicio mediante la comunicación y coordinación diarias con los demás departamentos. * Pedir a los clientes su valoración para mejorar la calidad y presentación de la comida y ayudar a resolver las dudas y problemas de los clientes relacionados con los servicios de cocina. * Ayudar al Chef Ejecutivo a planificar el menú, pedidos, materiales y escandallos. * Asegurarse de que todos los platos del menú se preparan y presentan de acuerdo con las recetas y normas establecidas. * Seguir los procedimientos para asegurar la seguridad y buen almacenamiento de los productos de alimentación y bebida, del inventario y del equipamiento. * Asegurarse de que todo el equipamiento de cocina y almacenamiento esté en buen estado y se limpie periódicamente. ¿Qué esperamos de ti? * 3+ años de experiencia como Sous chef / Head Chef de restaurante de hoteles de 4* o superior. * Estudios específicos relacionados con el puesto. * Actitud positiva, proactiva, enérgica, dinámica, empática con capacidad de trabajo en equipo y pasión por el servicio. * Dotes de mando y liderazgo, gestión de equipo y de costes * Creación de menús, recetas y escandallos * Conocimientos de * Se valorará positivamente experiencia previa en aperturas. ¿Qué puedes esperar de nosotros? * Salario competitivo. * Turno de tarde de 15:30h a 23:30h y días festivos seguidos. * Descuento en alojamiento en hoteles del grupo. * Programa de reconocimiento de empleados. * Programa de formación y acceso a herramientas formativas. * Manutención durante el turno. * Uniforme y servicio de lavandería para el uniforme. * Ambiente de trabajo cool y mucha diversión

Guest Experience Agent / Kimpton Vividora Barcelona

What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Supervisor. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Accommodating general and unique requests. * Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. * Provide information on hotel services and facilities. * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office/Guest Relations department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office/Guest Relations department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Revenue Manger / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As the Revenue Manager, you will be responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability. You will report to the General Manager. Your day-to-day * Manage and maintain group and transient inventory controls including room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front Office and Sales department. * Develop and implement innovative revenue performance strategies. * Conduct forecasting, review all competitive shops, review demand, convention and city event calendars. * Maintain data on competitor products and maintain historical data on events and performance. * Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. * Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. * Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs, etc. What we need from you * Bachelor's degree or master's degree in Hotel Management, Business, or a relevant field. * 5+ years progressive work-related experience in the hospitality industry in revenue/reservations department. * Knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. * Experience with industry and market trends. Knowledge of local market will be highly valuable. * Opera knowledge will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Fluent in English and Spanish. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool

Personal Guest Experience para Sercotel Rosellon

Localidad: Sevilla Provincia: Sevilla País: España Perfil: VENTAS: CANALES Y RESERVAS Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Quieres continuar tu carrera laboral en el área de Guest Experience? ¿Te gustaría trabajar en una cadena hotelera en período de expansión? ¿Eres una persona dinámica, proactiva y con ganas de aprender más del sector hotelero? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Personal Guest Experience para nuestro nuevo hotel en Sevilla. Tus principales retos serán: - Atención personalizada al cliente - Recibir y despedir a los clientes del hotel - Velar por la correcta aplicación de los estándares de calidad y servicios definidos por la compañía - Atender y realizar el seguimiento de las sugerencias/quejas/peticiones que se presenten, hasta que sean resueltas por parte del equipo correspondiente - Mantener una buena comunicación con los clientes durante su estancia en el hotel, promoviendo su participación en las redes sociales - Control y seguimiento de las diferentes encuestas de satisfacción - Aconsejar y ayudar a los clientes en cualquier gestión externa al hotel (excursiones, visitas, etc.) - Colaborar trabajando en propuestas innovadoras con el objetivo de sorprender al huésped durante su estancia con nosotros - Representar al hotel, siendo la persona de referencia para los clientes. Requisitos ¿Qué necesitas para aplicar? - Grado en turismo o estudios similares - Experiencia mínima de 2-3 años como Guest Experience en hoteles - Experiencia en puestos de atención al cliente - Inglés avanzado imprescindible - Se valorará positivamente el conocimiento de francés - Valorable experiencia en manejo de PMS Opera - Conocimientos a nivel avanzado de redes sociales: Instagram, Facebook, Twitter, preferentemente. - Conocimientos relacionados con Málaga y sus alrededores: cultura, gastronomía, geografía, etc. - Persona proactiva, con vocación por su trabajo y orientación al cliente. Se ofrece ¿Qué ofrecemos? - Contrato indefinido a jornada completa (40hs/semana) - Salario según convenio. - Posibilidad de desarrollo profesional. - Buen clima laboral e incorporación a un gran equipo de trabajo. - Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel - Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos

Cook / Kimpton Vividora Barcelona

What is the role about? As a Cook, your passion for creating visually appealing and delicious dishes will ensure our guests enjoy an outstanding experience every time they visit our restaurants. You will report directly to the Sous Chef.Your day-to-day * Prepare and present all dishes in line with established recipes and presentation standards. * Ensure the kitchen, as well as food storage and product areas, are kept clean and well organized at all times. * Monitor food and supply stock levels, reporting when new purchases are required. * Comply with all HACCP food safety regulations. * Work closely with the restaurant team to ensure smooth and efficient service. * Report any issues related to storage areas or refrigerators to the maintenance department when necessary. What we expect from you * 2+ years of experience as a Cook in a 4-star (or higher) hotel or fine dining restaurant. * Proactive, positive, energetic, dynamic, empathetic, a strong team player, and passionate about service. What you can expect from us * Discounted international hotel rates within IHG properties. * Career growth opportunities within one of the world's largest hospitality companies. * Training programs and access to IHG's learning platform. * Staff meals during shifts. * Discount on private health insurance. * Kimpton Benefits: our exclusive employee discount platform. * Salary according to the hospitality collective agreement. * Afternoon shift from 3:30 PM to 11:30 PM. * A cool work environment with lots of fun ?? ------------------------------------------------------------------------------------------------ ¿De qué trata el trabajo? Como cocinero/a, tu pasión por realizar presentaciones llamativas y sabrosas hará que la experiencia de nuestros huéspedes sea magnífica cada vez que visiten nuestros restaurantes. Reportarás al Sous Chef. Tu día a día * Llevar a cabo todas las elaboraciones de los platos siguiendo los estándares de presentación y elaboración marcados. * Asegurar que la cocina, así como las zonas de almacenamiento de alimentos y productos, están en perfecto estado de limpieza y orden. * Mantener controlado el stock de alimentos y productos necesarios para realizar todas las elaboraciones, reportando cuando sea necesaria la compra de nuevos productos. * Cumplir con toda la normativa de APPCC. * Colaborar con el departamento de restaurante para que el servicio sea fluido en todo momento. * Reportar cualquier incidencia relacionada con las zonas de almacenamiento y neveras al departamento de mantenimiento cuando sea necesario. ¿Qué esperamos de ti? * 2+ años de experiencia en hotel 4* o sup. / restaurante gastronómico como cocinero. * Proactivo/a, positivo/a, energético/a, dinámico/a, empático/a, con capacidad de trabajo en equipo y pasión por el servicio. ¿Qué puedes esperar de nosotros? * Tarifas internacionales en hoteles IHG con descuento. * Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. * Programas de formación y acceso a la herramienta de formación de IHG. * Comidas durante el turno. * Descuento en el seguro médico privado. * Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. * Sueldo según convenio. * Turno de tarde de 15:30h a 23:30h. * Ambiente de trabajo cool y mucha diversión

Guest Experience Agent / Kimpton Vividora Barcelona

What’s the Job? As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Guest Experience Supervisor. Your day-to-day • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. • Accommodating general and unique requests. • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. • Provide information on hotel services and facilities. • Answer phones in a prompt and courteous manner. • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

Senior Sales Manager W Barcelona

JOB SUMMARY Responsible for the US (West Coast), Canada and key European markets. The role oversees developing and maintaining key Mice, Wholesale, High End leisure, Special corporate (Groups & Transient) and Entertainment accounts through attendance at travel and related industry meetings, trade shows, personal sales calls and sales blitz actions. The person is highly motivated, organized, and enjoys interacting with guests. This position requires a high degree of self-motivation and the ability to work unsupervised using own initiative. Monitoring and follow-up of Sales Strategies within the mentioned different segments, focusing on MICE and Transient Leisure and Special Corporate. Assisting the Head of External Sales and the Director of Sales in the preparation of sales strategies, budget and business plan. Proactively uncovering new prospects and maximizing conversion of business in line with Hotel ‘s budgetary goals. Ensuring the maintenance and the development of contracted accounts in all mentioned segments. The responsibilities include maintaining relationships with key accounts and sourcing new business opportunities. The Senior Sales Manager is required to solicit group & corporate business through telephone solicitation, outside sales calls, trade show attendance, industry events and site inspections. Conduct Site Inspections and organizes Familiarization Trips whilst assisting with projects and reports. Participate in daily departmental meeting, trainings and other sales related meetings as required. Works with other departments within the hotel and key contacts at Marriott International Global Sales Office locations to provide quality service to customers. Develops and maintains knowledge of market trends, competition set and customers. Onboarding of new talent in the sales department and supervising and educating trainees. ESSENTIAL FUNCIONTS: Under the guidance of the Director of Proactive Sales and Director of Sales, responsible for maximizing Rooms / F&B / Conference and Banqueting business from US (West Coast), Canada and some key European markets. Proactively uncovering new prospects and maximizing conversion of business in line with the Hotel‘s budgetary goals. Looks after Corporate and MICE market segments, including high-end leisure, entertainment and Yieldable contracting. Build long lasting relationships with existing and new customers to enable future bookings. Attend activities including sales calls, events, FAM trips, trade shows… Responsible for the contracting of business in these markets and achieving the expectations set in the corresponding segments. Responsible of MarRFP program and all contracting process. Develops/maintains knowledge of market trends, competition and customers. Maintain Company Brand Standards within the hotel. Hit all personal & sales team goals and maximize profitability of segment. Assist Director of Proactive Sales and Director of Sales in the creation and implementation of sales plans and strategies that ensure positive results. Produce monthly reports and sales forecasts to analyze current and potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend local, nation & international trade shows and major market events to promote new business and increase sales opportunities for the hotel. Understand local, national and international corporate market – competitors’ strengths and weaknesses, business trends, supply and demand – and know how to sell against them. Identify improvements to the overall hotel sales performance by working closely with the sales teams and with other departments. Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, sending out RFP responses, handling segment databases …) Execute the brand’s customer service standards throughout the sales process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Sales Executive Luxury W Barcelona

POSITION SUMMARY The Transient Sales Specialist is responsible for maximizing Transient, Premium Leisure, High-End Consortia, Special Corporate, and VIP business across key international markets. This role requires a highly motivated and organized individual who thrives both in independent work and in high-energy client-facing environments. The position oversees developing and maintaining key transient accounts through proactive outreach, digital channel management, luxury consortia engagement and strong partnerships with travel advisors, wholesalers and OTAs. Responsibilities include maximizing conversion, expanding market share, and ensuring excellent client service aligned with the brand’s luxury standards. The role also contributes to onboarding new talent within the sales team and supports the education and supervision of trainees. ESSENTIAL FUNCTIONS Transient Sales & Digital Channels Responsible for the management, optimization, and conversion of business through OTAs including Expedia, Booking.com, Trip.com, ensuring rate integrity, visibility, and competitiveness. Audit and maintain connected wholesaler accounts, ensuring accuracy, parity compliance, and identification of revenue opportunities. Lead proactive GDS OTB (On-the-Books) calls to drive incremental revenue and identify booking trends. Manage Luxury Consortia platforms and portals, ensuring correct representation, engagement, and evergreen content to support transient premium business. Client Engagement & Business Development Conduct presentation calls with luxury travel advisors to promote suites, experiences, offers, and brand differentiators. Organize and lead Insider Tours for key transient accounts, highlighting unique selling points, suites, F&B offerings, and brand experiences. Support and manage Special Corporate (MARRFP) accounts, including RFP processing, contracting, and performance tracking. Proactively identify new business opportunities across luxury leisure, high-end FIT, and corporate transient segments. Anticipate VIP guest needs and deliver exceptional service aligned with brand expectations (“Treat the VIP”). Premium Suites & High-Value Segments Drive sales of Premium Suites, maximizing yield through targeted outreach, advisor engagement and strategic offers. Maintain in-depth knowledge of suite inventory, unique features, competitive landscape, and client positioning. Sales Strategy & Market Intelligence Assist the Director of Proactive Sales and Director of Sales in the creation and implementation of transient sales strategies aligned with budgetary targets. Develop and maintain expertise in market trends, competitive set behavior, customer purchasing patterns, and transient business performance. Produce monthly performance reports, forecasts and analysis for all transient segments, identifying opportunities to increase market share and revenue. Ensure all brand standards, customer service guidelines, and sales processes are executed consistently. Cross-Departmental Collaboration Work closely with Revenue Management, Marketing and Welcome Desk to ensure alignment on promotions, rate strategies and guest experience initiatives. Support operational aspects such as generating proposals, managing contracts, updating segment databases, responding to RFPs and handling client correspondence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Recreation Coordinator

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where sea, land, and subtropical vegetation blend with architecture inspired by Moorish style. With 462 rooms and suites – spread across the vibrant Citadel and the exclusive Retreat – offering magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. This 5-star resort is an award-winning gastronomic destination, featuring restaurants that range from light and simple cuisine to Michelin-starred fine dining. In addition, it boasts numerous pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama’s golden sand beach, guests enjoy an exclusive area with complimentary sun loungers and umbrellas. Join our team! …as Recreation Coordinator at The Ritz-Carlton Abama Resort in Tenerife!! Who we are looking for… Are you passionate about creating memorable experiences for guests of all ages? As a Recreation Coordinator , you will be at the heart of our recreational activities, ensuring every moment at the resort is unique and enjoyable. If you thrive in dynamic environments, have exceptional organizational skills, and love surprising guests with creativity, we want to meet you! Your responsibilities include… Design, plan, and coordinate recreational activities for adults, families, and children, aligned with The Ritz-Carlton luxury standards. Oversee the Ritz Kids program, ensuring safe, educational, and entertaining experiences. Collaborate with other departments (Spa, Fitness, Food & Beverage) to integrate activities into the overall guest experience. Manage event calendars, materials, and spaces for activities. Assist guests with activity inquiries and provide personalized recommendations. Promote participation in activities and exclusive resort experiences. Ensure compliance with safety and wellness protocols in all activities. Collect feedback and propose improvements to elevate the recreational experience. What we expect from you… Previous experience in coordinating recreational activities, tourist animation, or event management (preferably in luxury hotels). Creativity and ability to design unique experiences. Excellent communication and customer service skills. Fluency in English and Spanish. Ability to work as part of a team and adapt to changing environments. Valid work permit in Spain. What we offer… Attractive salary above market standards. Travel worldwide with special rates at over 9,500 Marriott hotels (“Explore Rate”), also for your family, partner, and parents. Enjoy our culinary offerings with 20% discount at our hotels and 50% at the resort. Up to 75% discount on flights if you reside in Tenerife. Corporate benefits with discounts on leisure and travel. Special birthday gift. Experience the resort as a guest after one year of service – a unique opportunity! Extra pay. Innovative training programs and professional development opportunities. Growth possibilities within an international company. Complimentary meals in the employee dining room. Uniform and laundry included. Employee celebrations and events: outings, anniversaries, special weeks. Activities to contribute to the community. Comprehensive corporate medical care. (All benefit programs and bonuses are subject to internal regulations and applicable tax and social laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.) Feeling inspired? Apply on MarriottCareers with your documentation. Marriott International is an equal opportunity employer. We believe in diversity and an inclusive culture focused on people. We are committed to not discriminating based on disability, veteran status, or other protected grounds under the law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional they linger long after the stay. We believe everyone succeeds when empowered to be creative, attentive, and compassionate. Every day we set the standard for unique luxury service and take pride in delivering excellence in care and comfort for our guests. Your role will be to ensure that The Ritz-Carlton “Gold Standards” are upheld with grace and attention every day. These values are the foundation of our culture and the reason The Ritz-Carlton is a global leader in luxury hospitality. As part of our team, you will learn and exemplify our principles, such as the Credo, Employee Promise, and Service Values. By joining The Ritz-Carlton, you become part of Marriott International’s portfolio of brands. Be where you can give your best, start your purpose, belong to an incredible global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.