Ofertas
    Provincia

    45 Ofertas de trabajo de guest experience

    12
    Four Seasons Madrid

    In Room Dining Coordinator / Four Seasons Hotel Madrid

    In Room Dining Coordinator / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guest rooms including 39 suites, 22 luxury residences, four restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of In Room Dining Coordinator: The Four Seasons Hotel Madrid is looking for in room dining coordinators to join our team. This position is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The responsibilities for the position include: Describe and ensure quality of all food items, ingredients and preparation methods. Communicate guest orders including any special needs or requests to the kitchen and coordinates delivery of items to the guest rooms by In-Room dining Servers. Properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Must be able to efficiently take food and beverage orders and convey those to the kitchen in detail. Should also be able to understand food allergies and simple beverage concepts. Our Ideal In Room Dining coordinator will have: We are looking for individuals that strive for excellence and are highly motivated team players with strong communication and leadership skills. The ideal candidate will have prior Food & Beverage experience in a similar role and in a luxury resort/hotel setting. He or she must be able to work in a fast-paced environment. Our Ideal In Room Dining coordinator will have a flexible schedule with the ability to work morning/afternoon shifts, weekends, and holidays as business requires. Must have the legal right to work in Spain and have fluency in English and Spanish. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

    Four Seasons Madrid
    Urban Italian Group

    Head Chef at Urban Italian Group / Sweden

    Head Chef at Urban Italian Group / Sweden_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Culinary Maestros Wanted! 🇸🇪 The position is located in Sweden 🇸🇪 Do you have what it takes to make your mark on one of Scandinavia's most innovative hospitality groups? Urban Italian Group is looking for passionate Head Chefs ready to lead our kitchens, drive culinary innovation, and create unforgettable dining experiences. About Us Urban Italian Group is the creative's behind the popular Basta casual dining concept and the sophisticated Florentine brand. With 11 restaurants across Sweden and Spain, we serve authentic Italian hospitality to over 3,000 guests daily. Our diverse team of 500 culinary professionals from 53 nationalities is as dynamic as our menu. Blending passion, innovation, and a love for great food. Our Restaurants: 🍝 Basta – Our casual dining restaurant brand, offering great guest experiences in beautifully designed places, focused around great value for the guests. 📍 🌟 Florentine – Florentine on the other hand is an international upscale casual dining Trattoria offering culinary experiences in a glamorous setting straight from the Italian movie scene. 📍 | Exciting Future Growth: 🍝 Basta is expanding to 18 locations in Sweden by 2030. 🌟 Florentine is continuing its international expansion, with targets including Madrid, the Middle East, Oslo, and beyond. 🍕 Trattoria Giorgo's , a new multi-unit Italian concept launches in late 2025. 🫒 Villa Valentina , a modern Spanish tapas restaurant set to open in Stockholm by spring 2026. Culture and values: We value everyone within our team and are really grateful you are here. We believe each of us contributes to the well being of our ecosystem. This goes beyond just serving people, we take people in and truly look after them; guests and team alike. Our core values: Passion, Trust, Entrepreneurship & Authenticity are our guiding light in everything we do. About You & The Role We're looking for a talented Head Chef who knows their way around à la carte menus and has a real passion for cooking, especially Italian cuisine. If you love working with high quality ingredients and enjoy creating dishes from scratch, this is the place for you. You'll be leading a team in a fast-paced kitchen where high standards are the norm, so being a team player with great attention to detail is key. Experience in Italian cooking & high volume kitchen operations are a big plus, and if you're all about bringing creativity and quality to the table, we'd love to chat with you! Main responsibilities as Head chef: Supervise and take part in the preparation and production of all food products Inspect all food and products are consistently prepare and serve according to the restaurant’s recipes, portioning, cooking and serving standards Inspect products quality during and after preparation, and make adjustments as required Schedule and manage kitchen staff shifts Control kitchen costs to ensure that the restaurant meets budget and increase profitability Monitor ordering and receiving food products and other supplies as required for daily operations Planning & leading the recruitment process of BOH team members according to business needs Ensure that kitchen staff is trained according to company standards Create new standards and procedures for all aspects of kitchen operations where existing quality standards don't meet or exceed guests expectations Ensure that the kitchen complies with health and safety regulations Ensure that all equipment is kept clean and in excellent working conditions through personal inspection and by following the kitchen's preventive maintenance programs Plan and develop menus in coordination with the Group Head Chef Observe compliance with the company’s policies and procedures, as well as, governmental laws and regulations Control kitchen maintenance, repairs and other related expenses These tasks require attention to detail, great leadership, analytical & time management skills, and the ability to work effectively in a fast-paced environment to consistently produce exquisite dishes and create a world class working environment. What We Offer Joining Urban Italian Group means becoming part of a vibrant, forward-thinking family where creativity meets collaboration: Growth & Vision: Be at the forefront of developing one of Scandinavia’s fastest-growing hospitality brands. Leadership Impact: Inspire and influence a dynamic team, leaving your mark on operations across multiple brands. Competitive Rewards: Enjoy a market-leading salary paired with performance-based bonuses. Professional Development: Access resources and training designed to elevate your culinary and leadership expertise. A Strong and Supportive Foundation: With our dedicated team behind you, cultivate a positive and thriving kitchen environment. Our Trophy Cabinet Diversity price 2023 (51 different nationalities within our family) Top 10 most booked restaurants in Stockholm 2023 Best Sweden's Vegan Pizza 2024 Sweden's Best F&B Concept 2025 Best Restaurant in Marbella 2025: awarded by Vogue Spain for our rooftop concept Cielo by Florentine How to Apply Ready to bring your culinary vision to life? Send us your CV in English and a brief cover letter detailing your experience, your creative vision, and why you’re the perfect fit for our team. We can’t wait to explore the possibilities with you! Embrace the challenge, inspire your team, and let’s cook up something extraordinary together!

    Urban Italian Group
    Urban Italian Group

    Chef de Partie at Urban Italian Group / Sweden

    Chef de Partie at Urban Italian Group / Sweden_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Culinary Maestros Wanted! 🇸🇪 The position is located in Sweden 🇸🇪 Do you have what it takes to be the indispensable right-hand in one of Scandinavia’s most innovative hospitality groups? Urban Italian Group is seeking a passionate Chef de Partie to support our Head Chefs & Sous Chefs, lead our kitchen brigade and help create unforgettable dining experiences. About Us Urban Italian Group is the creative's behind the popular Basta casual dining concept and the sophisticated Florentine brand. With 11 restaurants across Sweden and Spain, we serve authentic Italian hospitality to over 3,000 guests daily. Our diverse team of 500 culinary professionals from 53 nationalities is as dynamic as our menu. Blending passion, innovation, and a love for great food. Our Restaurants: 🍝 Basta – Our casual dining restaurant brand, offering great guest experiences in beautifully designed places, focused around great value for the guests. 📍 🌟 Florentine – Florentine on the other hand is an international upscale casual dining Trattoria offering culinary experiences in a glamorous setting straight from the Italian movie scene. 📍 | Exciting Future Growth: 🍝 Basta is expanding to 18 locations in Sweden by 2030. 🌟 Florentine is continuing its international expansion, with targets including Madrid, the Middle East, Oslo, and beyond. 🍕 Trattoria Giorgo's , a new multi-unit Italian concept launches in late 2025. 🫒 Villa Valentina , a modern Spanish tapas restaurant set to open in Stockholm by spring 2026. Culture and values: We value everyone within our team and are really grateful you are here. We believe each of us contributes to the well being of our ecosystem. This goes beyond just serving people, we take people in and truly look after them; guests and team alike. Our core values: Passion, Trust, Entrepreneurship & Authenticity are our guiding light in everything we do. Your Role We are seeking a skilled and organised Chef de Partie to prepare and serve our pasta and cold dishes line with company standards and recipes, reporting directly to the Head Chef or Sous Chef. This role requires excellent communication skills, strong organisational abilities, and a proactive approach to ensuring a smooth, efficient lunch service. The CDP will work to deliver high-quality meals promptly, catering to guests while maintaining a professional, welcoming, and consistent dining experience. Requirements: Proven experience in a similar role within a fast-paced kitchen environment Strong communication and interpersonal skills Excellent organisational skills and ability to work under time constraints Knowledge of food safety and hygiene regulations Ability to work independently and as part of a team Key responsibilities as CDP: Pasta Station: Prepare sauces and mise en place for service Cook pasta and risotto dishes to order Assist in the preparation of antipasti and desserts Ensure consistent quality and adherence to hygiene standards Collaborate effectively with the kitchen team Cold Station: Prepare and plate cold dishes including salads, antipasti, and cold starters Ensure high standards of presentation and consistency in all cold station items Manage mise en place and stock rotation for the cold section Maintain strict hygiene and food safety standards Collaborate with the kitchen team to support smooth service across all sections These tasks require attention to detail, analytical & time management skills. The ability to work effectively in a fast-paced environment to consistently produce exquisite dishes and create a world class working environment. What We Offer Joining Urban Italian Group means becoming part of a vibrant, forward-thinking family where creativity meets collaboration: Growth & Vision: Be at the forefront of developing one of Scandinavia’s fastest-growing hospitality brands. Leadership Impact: Inspire and influence a dynamic team, leaving your mark on operations across multiple brands. Competitive Rewards: Enjoy a market-leading salary paired with performance-based bonuses. Professional Development: Access resources and training designed to elevate your culinary and leadership expertise. A Strong and Supportive Foundation: With our dedicated team behind you, cultivate a positive and thriving kitchen environment. Our Trophy Cabinet Diversity price 2023 (51 different nationalities within our family) Top 10 most booked restaurants in Stockholm 2023 Best Sweden's Vegan Pizza 2024 Sweden's Best F&B Concept 2025 Best Restaurant in Marbella 2025: awarded by Vogue Spain for our rooftop concept Cielo by Florentine How to Apply Ready to bring your culinary vision to life? Send us your CV in English and a brief cover letter detailing your experience, your creative vision, and why you’re the perfect fit for our team. We can’t wait to explore the possibilities with you! Embrace the challenge, inspire your team, and let’s cook up something extraordinary together!

    Urban Italian Group
    Kimpton Aysla Mallorca

    Sales, Events & Marketing Trainee / Kimpton Aysla

    Sales, Events & Marketing Trainee / Kimpton Aysla_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? In this role, the Sales, Events and Marketing intern will be able to fully experience the sales and marketing department of KIMPTON AYSLA MALLORCA with a hands-on approach. After completing this program, the intern will have learned what a real sales and marketing department is about and will be fully immersed in the Kimpton Culture. Your day-to-day SALES * Learn all aspects of the hotel and all pertaining points of interest of the destination * Learn hotel room categories and basic information on outlets menus * Learn and perform all technical aspects of sales and events: work with sales managers on the entire sales process from prospecting to closing including proposals, contracts and resumes and BEOS. * Attends and participates in all departmental meetings, training sessions and other information meetings as and when requested to do so * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Assist with site inspection and Fam Trips organization * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. * Developing new ideas * Database management * Assist the Commercial Director on admin tasks MARKETING * Develop and execute promotions campaigns in F&B, events and rooms through relevant digital and social media channels. * Act as a project manager to ensure timely media placements and coordination of production/materials deadlines, in addition to, project expense management * Verify all advertising for the hotel in digital channels is in alignment with brand voice. * Maintain all imagery and content within 3rd party sites. * Engage in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. What we need from you * Currently studying hospitality management with at least 3 months prior working experience in a hotel or restaurant * Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Powerpoint. Opera or Delphi a plus but not a must. * Must be fluent in written and spoken English. Must have at least basic spoken Spanish. What to expect from us * Opening experience! * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

    Kimpton Aysla Mallorca
    Urban Italian Group

    Sous Chef at Urban Italian Group / Sweden

    Sous Chef at Urban Italian Group / Sweden_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Culinary Maestros Wanted! 🇸🇪 The position is located in Sweden 🇸🇪 Do you have what it takes to be the indispensable right-hand in one of Scandinavia’s most innovative hospitality groups? Urban Italian Group is seeking a passionate Sous Chef to support our Head Chef, lead our kitchen brigade and help create unforgettable dining experiences. About Us Urban Italian Group is the creative's behind the popular Basta casual dining concept and the sophisticated Florentine brand. With 11 restaurants across Sweden and Spain, we serve authentic Italian hospitality to over 3,000 guests daily. Our diverse team of 500 culinary professionals from 53 nationalities is as dynamic as our menu. Blending passion, innovation, and a love for great food. Our Restaurants: 🍝 Basta – Our casual dining restaurant brand, offering great guest experiences in beautifully designed places, focused around great value for the guests. 📍 🌟 Florentine – Florentine on the other hand is an international upscale casual dining Trattoria offering culinary experiences in a glamorous setting straight from the Italian movie scene. 📍 | Exciting Future Growth: 🍝 Basta is expanding to 18 locations in Sweden by 2030. 🌟 Florentine is continuing its international expansion, with targets including Madrid, the Middle East, Oslo, and beyond. 🍕 Trattoria Giorgo's , a new multi-unit Italian concept launches in late 2025. 🫒 Villa Valentina , a modern Spanish tapas restaurant set to open in Stockholm by spring 2026. Culture and values: We value everyone within our team and are really grateful you are here. We believe each of us contributes to the well being of our ecosystem. This goes beyond just serving people, we take people in and truly look after them; guests and team alike. Our core values: Passion, Trust, Entrepreneurship & Authenticity are our guiding light in everything we do. Your Role As our Sous Chef, you are the essential support to our Head Chef, ensuring seamless and inspired kitchen operations. In this role, you'll: Collaborate & Innovate: Work closely with our Head Chef to craft and execute innovative menus. Lead by Example: Supervise and motivate the brigade, leading by example to maintain excellence. Uphold Quality: Oversee food quality, cost control, and kitchen food safety, ensuring every dish reflects our high standards. Drive Culinary Excellence: Bring your expertise in Italian cuisine to elevate our offerings and sustain our signature flavours. Drive Operational Excellence: Leverage your Italian cuisine expertise to streamline processes, ensure consistency, and provide decisive leadership for our team. Main responsibilities as Sous chef: Planning and directing food preparation ensuring food is prepared properly by kitchen staff. Supervise and assist in the preparation of all food in their place, ensuring their section of the kitchen has all necessary work completed prior to the commencement of service. Manage kitchen operations in the absence of the Head Chef. Help control costs, ensuring operations stay within budget and profitability targets are met. Assist in scheduling and managing kitchen staff shifts. Be aware of all relevant food suppliers and their products and order accordingly as and when necessary due to business demand when necessary. Ensure all work areas of the kitchen, dry stores and refrigeration are always maintained in a clean and hygienic condition and especially after your shift has finished. Ensure adherence to health and safety regulations. Ensure all staff within your team are well briefed on the daily responsibilities and are given constant supervision and motivation on all aspects of their work. To assist other sections of the kitchen in the production and service of all relevant food items or with the cleaning down of sections as and when required due to the workload. To ensure that the agreed standards of food preparation portioning, cooking, and presentation. To help supervise the training of all new staff members to the department in the standard required by the Head Chef. These tasks require attention to detail, great leadership time management skills, and the ability to work effectively in a fast-paced environment to consistently produce exquisite dishes and create world class working environment. What We Offer Joining Urban Italian Group means becoming part of a vibrant, forward-thinking family where creativity meets collaboration: Growth & Vision: Be at the forefront of developing one of Scandinavia’s fastest-growing hospitality brands. Leadership Impact: Inspire and influence a dynamic team, leaving your mark on operations across multiple brands. Competitive Rewards: Enjoy a market-leading salary paired with performance-based bonuses. Professional Development: Access resources and training designed to elevate your culinary and leadership expertise. A Strong and Supportive Foundation: With our dedicated team behind you, cultivate a positive and thriving kitchen environment. Our Trophy Cabinet Diversity price 2023 (51 different nationalities within our family) Top 10 most booked restaurants in Stockholm 2023 Best Sweden's Vegan Pizza 2024 Sweden's Best F&B Concept 2025 Best Restaurant in Marbella 2025: awarded by Vogue Spain for our rooftop concept Cielo by Florentine How to Apply Ready to bring your culinary vision to life? Send us your CV in English and a brief cover letter detailing your experience, your creative vision, and why you’re the perfect fit for our team. We can’t wait to explore the possibilities with you! Embrace the challenge, inspire your team, and let’s cook up something extraordinary together!

    Urban Italian Group
    Kimpton Vividora Barcelona

    Front Office Internship / Kimpton Vividora Barcelona

    Front Office Internship / Kimpton Vividora Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Front Office Internship Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the internship? As Front Office intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll be supervised by the Front Office team. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Check guests in, issue room keys, provide information on hotel services and room location. * Ensure required identification is taken from guests at check-in in line with local legislative requirements. * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you * Currently studying a bachelor's degree in hospitality or related field. * Possibility to sign an agreement with your school for 6 months preferably. * Previous hotel knowledge and experience in operational departments will be valuable. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Economic compensation. * Uniform and laundry service for the uniform. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

    Kimpton Vividora Barcelona
    Kimpton Vividora Barcelona

    Guest Experience Internship / Kimpton Vividora

    Guest Experience Internship / Kimpton Vividora_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Guest Experience Internship Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the internship? As Guest Experience intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll be supervised by the Guest Experience Manager. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Check guests in, provide information on hotel services and room location. * Ensure required identification is taken from guests at check-in in line with local legislative requirements * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. * Accommodating general and unique requests. What we need from you * Currently studying a bachelor's degree in hospitality or related field. * Possibility to sign an agreement with your school for at least 4 months preferably. * Previous hotel knowledge and experience in operational departments will be valuable. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * What to expect from us * Economic compensation. * Uniform and laundry service for the uniform. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

    Kimpton Vividora Barcelona
    Experimental

    Receptionist M/F / Montesol Experimental

    Receptionist M/F / Montesol Experimental_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    ABOUT US The Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE JOB We are seeking a Receptionist M/F to join our team at Montesol Experimental. Your duties and responsibilities will be the following: Greet and assist all guest as soon as they come in. Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services. Respond to all guest questions and requests, offering a personalised service adapted to each request. Ensure that a high level of customer service is always provided, respecting our quality standards. In coordination with the Front Office Manager, deal with customer complaints. Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B). Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings. Participate in the management of the hotel's general mailbox by replying and redirecting emails. Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. Ensure all equipment of the department is kept clean and in good working condition. ABOUT YOU A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events.

    Experimental
    Nobu Hotel Barcelona

    Guest Experience Agent Hotel 5* GL

    Guest Experience Agent Hotel 5* GL_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Principal Responsibilities/Position Purpose:Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions:· Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction.· Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.)· Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note.· Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.· Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings.· Regular attendance in conformance with hotels standards is essential to the successful performance of this position.· Comply with hotel grooming standards for both uniformed and non-uniformed associates.· Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.· Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

    Nobu Hotel Barcelona
    Four Seasons Madrid

    Prácticas en Cocina- Four Seasons Hotel Madrid

    Prácticas en Cocina- Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. En Four Seasons Hotel Madrid estamos buscando a un/a estudiante apasionado/a de gastronomía con ganas de iniciar su carrera en el departamento de Cocina en nuestro restaurante ISA. Tendrás la oportunidad de sumergirte de lleno en este área, aprendiendo en diferentes niveles de responsabilidad y trabajando en equipo. Como becario/a, aportarás tu pasión, energía e ideas para garantizar que ofrecemos la más alta calidad de servicio a nuestros clientes. Algunas de tus responsabilidades: Asistir en la preparación básica de alimentos y en la puesta en marcha de la cocina para el servicio. Apoyar en el almacenamiento, etiquetado y rotación adecuada de los alimentos. Colaborar en el mantenimiento de la limpieza y organización de la cocina. Aprender y ayudar en el uso del equipamiento de cocina. Contribuir a un pequeño proyecto de formación durante las prácticas. Sobre ti: Este puesto requiere disponibilidad horaria flexible, con posibilidad de realizar turnos de tarde, así como fines de semana y festivos. Se requiere capacidad para realizar varias tareas a la vez. Se recomienda experiencia previa en un hotel de 5 estrellas. Es indispensable tener derecho legal a trabajar en España y ser fluido/a tanto en inglés como en español. Es obligatorio poder firmar un convenio de prácticas con tu universidad o centro de estudios por un período de 3 a 6 meses a jornada completa.

    Four Seasons Madrid