13 Ofertas de trabajo de revenue manager

Administration Manager (m/f/d)

Oversee and manage administrative processes across all departments Ensure accurate revenue tracking, payment processing, and debt management Oversee procurement, supplier contracts, and cost optimization strategies Manage accounts payable and receivable, ensuring timely invoicing, payments, and debt collections Ensure compliance with tax obligations, regulatory requirements, and legal standards in collaboration with advisors Oversee payroll processing, employee records, and coordination with HR Monitor and reconcile bank accounts, financial transactions, and cash flow Supervise inventory, fixed asset records, and financial forecasting Implement and optimize administrative policies, procedures, and internal controls Generate and analyze financial reports to support decision-making and efficiency improvements Collaborate with the Financial Manager and department heads to align administrative functions with business goals Provide leadership and guidance to the administrative team, fostering a culture of accountability and continuous improvement Oversee and ensure adherence to internal controls, while managing sensitive administrative and financial data with confidentiality

Hotel Assistant Manager / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is looking for a Hotel Assistant Manager for our team. Candidates with a passion for excellence, proven leadership experience are invited to apply. Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Front Office Manager, as well to the Front Desk Manager. What you will do Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook. Works harmoniously and professionally with co-workers, supervisors and GSAs. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival. Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program. What you bring Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division. Candidates must speak read and write Spanish as well as being fluent in English. Must have the right to work in Spain . What we offer • Competitive Salary, wages, and a comprehensive benefits package. • Excellent Training and Development opportunities. • Complimentary Accommodation at other Four Seasons Hotels and Resorts. • Complimentary Dry Cleaning for Employee Uniforms. • Complimentary Employee Meals. Schedule & Hours • This is a full-time position. • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends.

Corporate Sales Manager

Are you passionate about Hospitality world? Do you have a minimum of 5 years or more of experience as a Sales Manager? At Hilton Barcelona, we are looking for a Corporate Sales Manager to be part of the Sales Team👌. About us 👇: Opened as the chain´s flagship hotel in Barcelona, in the corporate and financial district. Hilton Barcelona is surrounded by shopping, restaurants, and leisure options. Explore the city at your leisure from this conveniently located hotel at only 10 minutes away from the city centre, and excellently communicated to the Airport (10 minutes) and the High-Speed Train Station (5 minutes). 290 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose: To drive hotel revenue & market share by increasing the penetration on the existing accounts and growing the base of corporate clients by securing new contracts. Develop the market segment by executing strategies agreed with the Director of Sales. Maximise the Corporate Accounts rooms, groups, conference, and events revenue through pro-active specific sales actions. Planning and Organising: Develops and maintains excellent product knowledge (rooms, meeting spaces, and outlets) as well as maintains up to date customer records and keep updated the segment action plans and financial objectives monthly. Coordination of the hotel’s sales activities with the aim to generate optimal room occupancy and high accommodation, C&E and F&B sales and other revenues. Attending all department and hotel meetings as necessary To work with Hotel Management and Directors to communicate changes in the local market conditions and provide effective and timely solutions to minimise any detrimental effects. Develops the Hotel Sales & Marketing Plan for the Corporate segment which accurately interprets the objectives of the business and uses this to communicate with, and to focus the teams and own efforts. Contributes to the development of regional sales and marketing initiatives recommending, implementing, and monitoring appropriate local activity. Pro-active Sales Approach: Identify new business leads by examining local market trends and competition activities, and by examining the hotel PMS and other systems. Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and sales & marketing plan. Develops key account plans, detailing objectives, timescales, and sales methods to support the defined accounts strategies. Works with the Hilton International Sales Teams to manage and undertake activity on Key Global Accounts. Ensures permanent observation of the market and competitors monitoring the sales results and keep the DOS informed of any changes. Obtains knowledge of competitor’s products to understand the marketplace and target potential corporate accounts. Target key accounts potential for the company, generate new business, close deals, and increase revenue by sales calls, on-site visits / site inspections, and community networking. Regularly organize enough entertainments with current and potential customers for developing relationship and explore new business opportunity. Contracting Process: Run smoothly and respecting the deadlines the RFP season (Business Cases Submission, discuss Rate Strategy, RFP submissions/negotiation/contracting, and activation of the deals closed). Works with the Hilton International Sales Teams to drive new Global Accounts and increase the share of the existing ones. Make sure the local accounts are recontracted before the end of each year and the rates are activated in the systems. Review quarterly with the existing accounts the production generated vs the targeted volume to put in place corrective actions if needed. Executes and supports the administrative aspects of the contracting process (e.g. contract creations for Local Accounts, code creations if needed). Internal and External Relationships: Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Supports the Director of Sales and Marketing in preparing the department budget of the segment. Accurately identifies the level of influence and decision-making power of contacts in the customer organisation and uses these to secure business. Grow the points of contact in each organization. Develop relationships within the community to strengthen and expand the customer base for sales opportunities. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Work closely with the Director of Sales and Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Administration / Systems: Ensure CRM is constantly up to date with account, contacts, and tasks information. Works with Microsoft Office package (excel, word, power point) Keep up to date the tracking tools to monitor the progress of the accounts managed. General other responsibilities: Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Generating monthly segment data and reports for analysis and monthly owner report. Contributes ideas to improve the products and services offered. To complete an agreed number of Face-to-Face appointments per week. Attend sales events/ Tradeshows that are relevant and measure ROI. To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up. To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up. Promoting Hilton Worldwide Values as the foundation of the organisations culture. Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example. Attend all relevant training and development activities as required. Maintain excellent team spirit by supporting and encouraging all Team members. To balance the above in harmony with the right balance of time and energy spent generating new business. The offer 📃 : 30 vacation days Internal and external development and training opportunities Staff discounts for overnight stays and gastronomic services worldwide Parking, laundry & mobile phone What are we looking for? 📌: University degree (Business or Hospitality Management is preferred) or equivalent or experience in lieu Good knowledge of the Barcelona corporate business market. Experience in RFP processes and account management. High communication skills in English and Spanish. Several years of experience in a reservation or sales environment in the hospitality industry or similar position. Affinity for computer systems. Must have excellent numerical, analytical and critical reasoning skills. Qualities, Skills & Knowledge: Excellent selling capability. Excellent organisational and planning skills. Accountable and resilient. Ability to work under pressure. Flexibility to respond to a range of different work situations. Excellent relationship builder Collaborative Strong customer focus Strong delivery focus Strong decision-making skills Strong influencing skills Strong in critical thinking Good numerical skills Ability to prioritise the business-critical actions from a range of conflicting needs. Self-motivated. Ability to communicate openly and clearly both verbally and in writing. This is an exceptional opportunity for a Sales Manager to shape and drive the Corporate segment in a fast-growing global Hospitality company. If you possess the required skills and are ready for a challenging and rewarding role, we encourage you to apply. At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic. Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

Conference & Events Coordinator

Are you passionate about Hospitality world? Do you have a minimum of 3 years of experience as a C&E Coordinator? At Hilton Barcelona, we are looking for a Groups and C&E Coordinator to be part of the Sales Team. About us: Opened as the chain´s flagship hotel in Barcelona, Hilton Barcelona has become a newly-design hotel for a full experience in Barcelona. Explore the city at your leisure from this conveniently located hotel, just 10 minutes from the city centre and a fantastic base to discover all the main attractions. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose: To drive hotel revenue securing and increasing the productivity of existing accounts. Develop the necessary market segments by executing strategies agreed by the GC&E Manager and the Director of Sales. Planning and Organising: Run a culture of high-quality standards for relationship building, customer service and keep a pre-event arrival experience up to the standards (i.e. close menus, attendees, program, rooming list and link if needed) Follows the Team performance on necessary procedures for the pre, during and post event. Review together with the operations team the BEO and run the pre-con with the client and team members involved. Build strong relationships with the group leader by being present from the time the file is passed by the converting team (i.e. review all the needed services, run morning briefings and evening debriefs with the group leader, run exit meeting to finalise the invoicing) Actively be in touch with the operations team on daily bases to ensure the event items are prepare and the event runs smoothly. Enter rooming lists with accurate routings & traces. Enter and update all group rooming lists in OnQ PM and, check and fix the room block in OnQ R&I. Follow up with meeting planners e.g. Chase for rooming lists, menu choices, deposit payments, agenda… Prepares VIP arrivals (meeting planners) and makes sure all departments concerned are aware of their arrival and welcomes Meeting Planners. Welcome VIPs of the groups Participating in pre-event site inspections and/or pre-con meetings. Attending BEOs Meeting 1 day/week, to inform individually about the planification of each group with the people involved of other departments, including the General Manager. Groups & Events Management: Accurately makes uses of the tools provided and uses these to secure business Develop customer accounts within key clients to increase market share and assure repeat business. Negotiate room rates with clients. Prepare company contracts for the hotel in accordance with current business and pricing conditions. Customer Relationships: Keeps Hotel information relating to customer requirements, interests and market activities up to date using Hilton procedures Reviews customer base to determine new opportunities for account penetration Liaises with Director of Sales to review the effectiveness of sales activities Contributes ideas to improve the products and services offered. Administration: Keep CRM constantly up to date with account and opportunity information Compliant with all systems, procedures and Sales best practice as laid down by Hilton Worldwide. Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems. General other responsibilities: Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example Attend all relevant training and development activities as required The offer: 30 vacation days Internal and external development and training opportunities Staff discounts for overnight stays and gastronomic services worldwide. Experience: Flexible attitude Previous experience of driving Sales to achieve business targets Previous experience of being an integral member of a business leadership team High level of selling capability and an ability and desire to improve selling techniques to drive revenue to the hotel. Excellent organisational and planning skills Accountable and resilient Ability to work under pressure. At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic. Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

Finance Intern Cost Control / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. What we are looking for: We are looking for a passionate hospitality student eager to start his career path in our Finance department. The finance internship is a great opportunity to get an understanding of hospitality finance and the crucial role that we play at the hotel. Assist the Performance Optimization Assistant Manager in the following areas: Contributions to the preparation and presentation of the Food Cost/Bev Cost/Revenue & P&L meetings. Supervise the Food Cost trend on a daily basis, both overall and for each kitchen. Monitor stock turnover and recommend references to promote. Maintain the Birchstreet theoretical beverage inventory balance. Audit and review the cost of goods sold expenses for Banquet and F&B miscellaneous revenue charges. Completion of month end reconciliations for all applicable accounts. About you: Currently enrolled in a post-secondary institution that requires you to complete a 6+month internship. Past hospitality and/or accounting experience are an asset Major in either Accounting/Business or Hospitality Management Strong knowledge of computer hardware/software Strong organization skills Excellent communication skills Strong commitment to service The applicants must have the legal right to work in Spain and have fluency in English and Spanish. This is a 6-months internship opportunity with a full-time schedule, all applicants must have the ability to sign an agreement with their university with these conditions. What we offer Through this internship opportunity, we're hoping to provide a high caliber learning experience. The objective is that you take as many in-demand job skills as possible, rotating through different positions or through different tasks, in an environment of excellence and continuous improvement. This opportunity entails: Full time 6-months internship (40h/day), from Monday to Friday (8h/day). Weekends are free and we are including 30 minutes for lunch within the working day. Meals are covered during shift. Uniform and its cleaning is provided at the hotel. We are offering 5 days of holiday within the 6-months period, as well as the day of the birthday free. Monthly gross gratification of 450€. Learning plan adapted to the student, and based on previous experience, motivation and objectives. Join our Team Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. ” Our team is built on mutual respect, collaboration, excellent service and a passion for cleanliness. Four Seasons provides employees with the same level of care that we give our guests.

Revenue Manager / Kimpton Los Monteros Marbella

KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Revenue Manager, deberás velar por la optimización y maximización de los ingresos de alojamiento, desarrollando una estrategia de precios y técnicas de Revenue, y gestionando de forma global, todos los canales de distribución. Tu día a día * Ejecutar la aplicación de estrategias y promociones en todo el mercado. * Garantizar que las estrategias de ventas del hotel se aplican de forma eficaz en los sistemas. * Comprobación y optimización continua del sistema de ingresos. * Garantizar que todos los canales de distribución apoyen eficazmente al hotel y mantengan la paridad de tarifas. * Análisis de los conjuntos competitivos, el posicionamiento de precios y los futuros períodos de necesidad del mercado. * Supervisión de los precios diarios en línea para asegurarse de que se ajustan a la estrategia de precios. * Seguimiento de la evolución del mercado y de la competencia. * Análisis diario de las ventas, pick ups y forecast. * Creación de presupuestos y tarifas. * Estrategia activa en ofertas y promociones, coordinadas con el resto de los departamentos involucrados. * Generar oportunidades de negocio. * Seguimiento regular de la competencia, conocimiento actualizado de la plaza, así como las tendencias de los principales mercados emisores. * Crear y actualizar el calendario de eventos, conociendo la importancia de los mismos. * Gestionar los equipos y la implementación de procesos. * Buscar oportunidades de mejora continua y crear estrategias de difusión. ¿Qué esperamos de ti? * Titulación en Dirección Hotelera, Económicas, Administración de Empresas o campo relacionado. * Español e inglés, idiomas adicionales serán altamente valorados. * Proactivo, positivo, enérgico, dinámico, enfático, trabajador en equipo y con pasión por el servicio. * 5 años de experiencia en departamentos de Revenue Management en hoteles de 5*. * Conocimiento de Herramientas y Sistemas de Revenue Management. ¿Qué puedes esperar de nosotros? * Tarifas internacionales en hoteles IHG con descuento. * Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. * Programas de formación y acceso a la herramienta de formación de IHG. * Comidas durante el turno. * Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. * Ambiente de trabajo cool y mucha diversión

Commercial Director / Kimpton Vividora Barcelona

Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: * Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. * Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. * Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the job? As Commercial Director, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton Vividora Barcelona short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management and Director of Marketing to ensure a strategically symbolic relationship between all disciplines. * Primary point of contact on all sales and marketing issues for the General Manager, Owner, Group Sales Team and Area Commercial Leader * Developing sales goals and strategies in alignment with the overall business strategy and being responsible for all proactive and reactive (event sales) sales activities as well as for the reservation department * Analyzing market and economic trends as well as competitors to continuously strengthen the own position in the market * Point of contact for customers, participating in sales calls to acquire new business and/or close deals, and building long-term, value-based customer relationships * Developing strong partnerships and collaborations with local and international organizations to further increase brand/product awareness, participating in customer events, and trade shows * Budget planning and controlling * Goal setting and performance evaluation of direct team members, as well as coaching and development meetings Your day-to-day * Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges and ensure they are equipped to achieve their targets. * Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. * Responsible for achieving the Hotel revenue budget for hotel. * Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. * Monthly, quarterly, and annual budgets, and forecasting. * Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. * Creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales * Producing and reviewing monthly reports to monitor performance * Conducting market research to understand customer preferences, industry trends, and competitor strategies. Using this information to inform commercial decisions and stay ahead of the competition. What we need from you * Bachelor's degree in Hotel Administration or Hotel Management * Minimum of 5 years of sales Experience in senior positions * An open and proactive mind-set, flexibility and courage to embrace change and to always challenge the status quo in order to optimize processes. * Solution- and result-oriented approach * Strong communication skills Spanish and English. * Leadership skills to encourage, lead and develop a team by example. * Customer-oriented approach, always focusing on the needs of the guest and the customer * Knowledge of overall hotel revenue management concepts, processes and strategies * Financial resource management, ability to analyse profit and loss (P&L) statements, develop operating budgets and revenue targets, forecast and plan capital expenditures * Ability to adapt rapidly to evolving market dynamics and needs. * Ability to convert vision into specific and tangible actions. * Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count

AsstDir-Finance

JOB SUMMARY Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, assists with the creation and execution of a business plan that is aligned with the property and brand's business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience * 4-year bachelor's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area. OR * Master's degree in Finance and Accounting or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Planning and Decision Making * Assists in the development of means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. * Analyzes information, forecasts sales against expenses and creates annual budget plans. * Compiles information, analyzes and monitors actual sales against projected sales. * Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. * Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. * Assists in the creation of the annual operating budget for the property. * Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. * Assists in the implementation of a system of appropriate controls to manage business risks. * Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. * Analyzes financial data and market trends. * Assists in the development and implementation of a comprehensive annual business plan which is aligned with the company's and brand's strategic direction. * Provides on going analytical support by monitoring the operating department's actual and projected sales. * Produces accurate forecasts that enable operations to react to changes in the business. Assisting in Leading Finance & Accounting Team * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. * Oversees internal, external and regulatory audit processes. * Provides excellent leadership by assigning team members clear accountability backed by appropriate authority. * Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Anticipating and Delivering on the Needs of Key Stakeholders * Attends meetings and communicating with the owners, understanding the priorities and strategic focus. * Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). * Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. * Demonstrates an understanding of cash flow and owner priorities. * Manages communication with owners in an effective manner. * Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. * Facilitates critique meetings to review information with management team. Developing and Maintaining Finance and Accounting Goals * Ensures Profits and Losses are documented accurately. * Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. * Submits reports in a timely manner, ensuring delivery deadlines. * Develops and supports achievement of performance goals, budget goals, team goals, etc. * Improves profit growth in operating departments. * Reviews audit issues to ensure accuracy. Managing Projects and Policies * Generates and provides accurate and timely results in the form of reports, presentations, etc. * Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. * Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). * Ensures compliance with management contract and reporting requirements. * Ensures compliance with standard and local operating procedures (SOPs and LSOPs). * Ensures compliance with Standard Operating Procedures (SOPs). Managing and Conducting Human Resource Activities * Ensures team members are cross-trained to support successful daily operations. * Ensures property policies are administered fairly and consistently. * Ensures new hires participate in the department's orientation program. * Ensures new hires receive the appropriate new hire training to successfully perform their job. * Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. * Conducts performance review process for employees. * Participates in hiring activities as appropriate. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Assistant Night Manager-Hotel Arts Barcelona

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supports all day-to-day operations. * Understands employee positions well enough to perform duties in employees' absence. * Coaches, counsels and encourages employees. * Handles employee questions and concerns. * Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. * Guides daily Front Desk shift operations. * Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. * Strives to improve service performance. * Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. * Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. * Supervises same day selling procedures to maximize room revenue and property occupancy. * Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Sets a positive example for guest relations. * Empowers employees to provide excellent customer service within guidelines. * Handles guest problems and complaints seeking assistance from supervisor as necessary. * Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies * Implementing the customer recognition/service program, communicating and ensuring the process. * Assists in the review of comment cards and guest satisfaction results with employees. * Ensures employees have the proper supplies and uniforms. * Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities * Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. * Provides feedback to individuals based on observation of service behaviors. * Participates in an ongoing employee recognition program. * Conducts training when appropriate. * Participates in the employee performance appraisal process. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. * Performs all duties at the Front Desk as necessary. * Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. * Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Assistant Marketing Manager

Passionate about hospitality, sports, and commercial growth? Join our team and make an impact! We are looking for a motivated and proactive Assistant Marketing Manager to support and implement sales and marketing strategies with a strong focus on the hospitality and sports tourism sectors. This role is ideal for a commercially driven professional who enjoys building client relationships, and is eager to grow brand visibility and revenue in both domestic and international markets. Responsibilities : MARKETING Plan, execute, and monitor marketing campaigns aimed at leisure travelers, corporate clients, and sports organizations Support the management of social media platforms and create engaging content to promote the resorts’ offerings and facilities Conduct market and competitor analysis to propose innovative actions and positioning strategiesCreate, update, and manage content for online and offline platforms Oversee the sourcing and management of merchandise and branded materials Coordinate and supervise corporate photo and video shoots Ensure brand consistency across all marketing materials and communication channelsCollaborate with internal teams to develop promotional campaigns and event-related communications Lead the Playitas Nature team, including implementation and follow-up of yearly objectives Coordinate the Travelife sustainability certification process SALES & BUSINESS DEVELOPMENT Identify and engage potential B2B clients such as corporate groups, travel agencies, sports federations, and event planners Support the creation of customized proposals and packages for events, retreats, camps, and group bookings. Maintain a structured sales pipeline and conduct regular follow-ups with leads and partners Represent the resort at tourism fairs, industry workshops, and networking events to drive lead generation Work closely with the reservations and operations teams to ensure seamless delivery of group bookings Monitor and analyze market trends to identify opportunities for sales growth and positioning Promote cross-selling and upselling opportunities to maximize guest revenue and satisfaction

Assistant Director Offsite Catering- Hotel Arts Barcelona

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience * High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations * Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. * Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. * Adheres to all standards, policies, and procedures. * Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. * Manages group room blocks and meeting space for average to large-sized assigned groups. * Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. * Uses his/her judgment to integrate current trends in event management and event design. * Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). * Participates in customer site inspections and assists with the sales process as necessary. * Performs other duties as assigned to meet business needs. * Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Empowers employees to provide excellent customer service. * Sets a positive example for guest relations. * Coordinates and communicates event details both verbally and in writing to the customer and property operations. * Makes presence known to customer at all times during this process. * Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. * Follows up with customer post-event. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the customer experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Interacts with guests to obtain feedback on product quality and service levels. * Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams * Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. * Leads formal pre-event and post-event meetings for average to large-sized assigned groups. * Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function * Assists in the sales process and revenue forecasting for customer groups. * Up-sells products and services throughout the event process. * Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities * Reviews comment cards and guest satisfaction results with employees. * Observes service behaviors of employees and provides feedback to individuals and/or managers. * Assists in the development and implementation of corrective action plans. * Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. * Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Sommelier / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role We are seeking a passionate and dynamic Sommelier to lead our beverage program and elevate the guest experience across all drink offerings. This role goes beyond wine service — you will actively contribute to the restaurant floor, support overall service, drive beverage sales (including cocktails, spirits, and sake), and play a key role in training and inspiring the team. What you will do Ability to advise the guest on beverage selection and to supervise the day-to-day wine service. Responsible for selecting and consolidating the wine list by adhering to the budget and beverage cost, the requests of the guests and the concept of the outlet. Conduct staff training on product knowledge with a weekly frequency and work closely with restaurant general manager and chef for product development. Assisting in weekly and monthly wine inventories of all F&B outlets. Experience with and knowledge of Spanish cuisine and wines is highly preferred. Assists servers with wine service. Checks back with guests to assure their satisfaction. Keeps in contact with wine storeroom to ensure availability and correctness of products. Beverage Program & Sales Curate and maintain a well-balanced, innovative, and profitable wine list. Collaborate with the bar team to understand and promote cocktails, spirits, and sake offerings. Identify opportunities to upsell and pair beverages creatively with food. Drive revenue through strategic recommendations and a strong presence in the dining room. Monitor inventory, assist in stock management, and contribute to cost control. Service & Guest Experience Provide warm, knowledgeable, and engaging service to guests. Support the floor team during service, assisting with food and beverage delivery when needed. Build relationships with regular guests and guide them through the beverage experience. Collaborate with the Head Bartender and FOH team to ensure a cohesive guest journey. Training & Team Development Conduct regular training sessions to educate the team on wine, cocktails, spirits, and sake. Empower the service team to confidently recommend beverage pairings. Lead pre-service briefings and tastings to keep the team informed and inspired. Collaboration & Creativity Work closely with the kitchen, bar, and restaurant leadership to align beverage offerings with menus and seasonal themes. Participate in events, pairings, and promotions that showcase the beverage program. What you bring The ideal candidate must have previous experience in a fine dining setting, must be a self-starter, possess a positive attitude and be comfortable working alongside a team of Food & Beverage professionals. Strong communicating skills are essential since you will be in contact with the clients and with different departments within the hotel. In addition, knowledge of wines and spirits and their pairings are crucial. Must have the legal right to work in Spain and have fluency in English and Spanish.