3 Ofertas de trabajo de revenue manager

Sales & Events Internship Anantara Villa Padierna Palace Benahavís (Marbella)

What will be your mission? As Sales Executive , you will be the Salespoint of contact for all existing and potential customers to the hotel and will negotiate and confirm all events within the guidelines of the Hotels Sales Strategy. What will you do? Assure that the guests/clients receive a service adapted, when possible, to their preferences, needs, lifestyles, and forms of working and interacting. Maintain good relationship with the guests/clients, ensuring that all of them have a service and experience adapted to their preferences and needs. Develop new effective approaches to building up the position of the hotel with the specific partners and establishing strategic alliances. Behave by our beliefs: the guests and clients are our number 1 priority, coordinate different departments in order to assure a high quality experience and create an excellent service attitude. Make sure that the specific requirements are correct and coordinate them with the corresponding department. Offer different possibilities for external and internal services (meeting rooms, restaurants reservations, car rental, etc.) Assure that clients/guests feel accompanied at every moment, as well as connected with their city of destination. Have a thorough knowledge of the services offered by the company, and also in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.). Organize and coordinate (together with the clients/ guests) the preparation of the activities of interest, according to their needs. Maintain a direct and frequent contact with clients/guests, especially during the most important moments of their stay (events, coffee breaks, site inspections, etc). Keep always the meeting rooms and other facilities clean and in a good shape, so that there are a place where guests feel welcome and at easy, feel and experience the place. Maintain the contact with guests/ clients in order to find out how to even serve them better next time. Accept suggestions of our potentials costumers and work hard to improve our service. Lead by example, customizing the behavior and values of the brand, so that they are lived by each of our employees. Communicate and give feedback in a correct way; listen and show empathy. Surprise our guests by exceeding their expectations. Be the best host that customers have experienced during a hotel stay. Manage the follow up of the contributions given to the costumers and gather information about their decision. Negotiate with the clients the budgets related to the organization of events, hotel services, etc… Draft the work/service order sheets related to the services and rooms contracted by customers for the celebration of events, giving it to the Department Managers. Accompany customers in guided visits (inspection visits) along the hotel facilities, showing the best and more suitable services and options for them. Organized commercial visits to current and potential customers of the environment of the hotel, in order to establish regular contacts and present them the different services of the hotel. Organize special events and acts requested by the costumers, coordinating the different hotel departments involved (training courses, presentations, press conference, interviews, etc.). Supervise the lounges and facilities installed in them for the celebration of events. Check the bills related to the events organized in the hotel. Solve the incidences of the revenue of customers (correct valuation of the vouchers, unpayments of “straight to the exit”, etc.), contacting with them and with the NH Hotels Administration Department. Define with the Hotel Management, the prices of hotel meeting rooms and lounges, according to its demand and occupation levels, available dates, etc. What are we looking for? Bachelor Degree in any field. At least 2 years experiences in Sales & Marketing. Strong in inter-personal and leadership skills. Experience in hotel/property management or the entertainment business. Proficiency in English communication. Strong in driving results and good negotiation techniques. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

F&B Cluster MarCom / NH Collection Madrid Eurobuilding

A F&B Cluster MarCom (Food & Beverage Cluster Marketing & Communications Manager) is responsible for developing and executing marketing and communication strategies for the food and beverage outlets across multiple hotels within a cluster or region. Here's a brief definition in English: ¿Qué tendrás que hacer? Definition of the Marketing & Communication Plan for Outlets Establishment of the Marketing & Communication plan. Plan creation. Plan monitoring. Plan adaptation throughout the year. Branding and Concept Ensure visual and conceptual consistency for each outlet. Development of all stationery and communication/marketing materials required for each restaurant. Digital Communication Supervise publications, materials, and shootings. Control monthly publication calendars. Coordinate with agencies and the e-commerce team. Optimize presence on key platforms (websites, Google Business Profile, reservations). PR Coordinate the PR plan of each outlet’s hotel. Draft/Review press releases. Organize national and international press trips to promote the restaurant. Hosting: receiving journalists and influencers. Development of gifts for clients or press. Collaborate on national and international Press Trips organized by BU or RO where the hotel, and therefore the restaurant, is promoted. Campaigns and Activations Ensure proper implementation of promotions and events. Analysis and Visibility Establish KPIs, track them, and consolidate reports. Verify updates of websites, apps, and basic SEO. Analyze competition and digital trends. Regional and Cross-Functional Coordination Align the strategy of the different outlets under a unified brand vision. Share best practices among hotels and ensure consistency across all markets. Management of Suppliers and External Agencies Select, coordinate, and follow up with PR, social media, and design agencies. Validate deliverables and ensure compliance with timings and budgets. Budget and Reporting Establish the annual budget of each restaurant in collaboration with the GM, Revenue, and F&B department. Control the assigned marketing investment. Prepare consolidated reports by country/region for Management and BU. Reporting Direct reporting to the GM. ¿Qué buscamos? Skills Excellent capacity to plan, organize and manage priorities; Strategic thinking, in line with brand positioning and business objectives. Service oriented person Strong sense of aesthetics and creativity. Excellent communication skills, verbal and written, in Spanish and English; Experience / knowledge of graphic design tools Prior experience in Hospitality and Tourism/Gastronomy/Luxury experience Spanish mother tongue is mandatory plus high level of English Qualifications Master/Bachelor's Degree in Marketing or Communication Minimum 2 years of experience in similar position ¿Por qué elegirnos? At Minor Hotels Europe & Americas, we are committed to shaping exciting careers around the world and fostering cross-cultural experiences. Our journey is driven by the passion and dedication of our amazing teams, who also enjoy exclusive benefits such as: Global experience – a diverse team representing over 150 nationalities. Challenging professional development opportunities , both nationally and internationally. A wide range of training programs to enhance skills. Well-being initiatives , including flexible working conditions. Employee recognition programs , such as our “Memorable Dates.” Opportunities to make a difference through our sustainability program and volunteering initiatives. Employee rates and promotions , with discounts at our hotels worldwide and exclusive perks through our corporate loyalty program.

Duty Manager / Six Senses Ibiza

As a Duty Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities As Duty Manager, I will assume responsibility for the efficient operations of the hotel, in particular, in Front of House, to ensure exceptional products and services in line with brand standards. I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will support the Front Of HouseManager and Rooms Director continually focus on the rejuvenation of the Rooms and Residences experience. I will perform the following relevant tasks for this role: * Overseeing daily operations, including resort arrivals, departures, check-ins, check-outs, and guest interactions. * Maintain a proactive presence in the lobby to welcome guests and address guest concerns promptly and ensuring effective resolutions. * Resolve guest complaints efficiently while ensuring high levels of guest satisfaction and retention. * Coordinating guest experiences, such as reservations, tours, and special requests. * Supporting room inventory management to optimize occupancy and revenue. * Collaborating with Housekeeping, Maintenance and F&B teams to deliver personalized service. * Reviewing daily PMS reports, ensuring accuracy, and addressing discrepancies. * Maintaining detailed guest history profiles for tailored services. * Managing host schedules and ensuring high standards of grooming, punctuality, and professionalism. * Attend and contribute to departmental meetings and briefings as required by the Front of House Manager or senior leadership. * To manage all aspects of reporting teams daily checklists. * To cover night shifts on a regular basis, as operational needs dictate. * Perform additional duties as assigned by the Front of House Manager or senior leadership. * To strictly adhere to LQA, Forbes and brand standards as well as guest comments. * To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Qualification To execute the position of Duty Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: * Possess a minimum of three years total experience in similar hotel operational role. * In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. * I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. * Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. * Fluent in English and Spanish is a plus. * Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Duty Manager at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment