Ofertas
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    12 Ofertas de trabajo de administrativ en Barcelona

    12
    Hotel Arts Barcelonaicono nueva oferta hosteleo

    Assistant Night Manager-Hotel Arts Barcelona

    Assistant Night Manager-Hotel Arts Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supports all day-to-day operations. * Understands employee positions well enough to perform duties in employees' absence. * Coaches, counsels and encourages employees. * Handles employee questions and concerns. * Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. * Guides daily Front Desk shift operations. * Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. * Strives to improve service performance. * Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. * Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. * Supervises same day selling procedures to maximize room revenue and property occupancy. * Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Sets a positive example for guest relations. * Empowers employees to provide excellent customer service within guidelines. * Handles guest problems and complaints seeking assistance from supervisor as necessary. * Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies * Implementing the customer recognition/service program, communicating and ensuring the process. * Assists in the review of comment cards and guest satisfaction results with employees. * Ensures employees have the proper supplies and uniforms. * Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities * Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. * Provides feedback to individuals based on observation of service behaviors. * Participates in an ongoing employee recognition program. * Conducts training when appropriate. * Participates in the employee performance appraisal process. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. * Performs all duties at the Front Desk as necessary. * Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. * Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

    Hotel Arts Barcelona
    SLS Hotels

    Restaurant Manager

    Restaurant Manager_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Restaurant Manager to join the opening team at SLS Barcelona. Under the guidance of the Head of Bars & Restaurants, the Restaurant Manager directs the operations of the Food & Beverage outlets within the hotel. The Restaurant Manager assures the restaurant’s service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. Manage and oversee the entire restaurant operation. Ensure the food & beverage concept of the restaurant is well executed and expectations of guests and the team are accomplished whilst continually looking for areas to improve. Continually update service offerings in line with trends and guest expectations. Manage food & beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards. Ensure service and other standards according to SOPs are adhered to. Ensure cash handling procedures are followed and all stock items are managed. Ensure that the food & beverage team is continually trained in product and menu knowledge. Oversee the preparation and presentation of food & beverages to meet set standards. Oversee staff training and carry out on-the-job training where required. Ensures that regular, on-going communication occurs in the restaurant. Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions. Ensures that food and beverage products are of the highest quality and presented effectively. Supports the Head of Bars & Restaurants in various administrative tasks, including departmental reports and strategic planning. Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards. Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. Qualifications What we are looking for... Degree with emphasis in Hospitality/Restaurants management. +3 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

    SLS Hotels
    SLS Hotels

    Culinary Administrative Coordinator

    Culinary Administrative Coordinator_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Culinary Administrative Coordinator to join the opening team at SLS Barcelona. Under the guidance of the Director of Culinary, you will: Keep up to date all HACCP protocols, being the person in charge for the Chefs to ensure their compliance Coordinate the cost recipe forms data base of all outlets Assemble the full range of schedule for all kitchen operation, keeps accurate record of Holidays and statutory days Works closely with HR department to provide extra staff requirements and keeps factorial program updated on check in and out of the staff It’s the point of contact for our outsourcing company of health and safety , and works closely with them in the monthly audits. In charge of update the team in any change on legislation involved in any kitchen operation Supervises our well-organized storerooms and inventories that allow for a smooth-running kitchen. Proposes changes on the equipment and keeps updated any status on repairs with external suppliers Qualifications What we are looking for... Expert in office package, with emphasis in Excel . Very well organized and with methodical thinking. You value learning and development and are looking to join a hard-working team, aiming to make the best food out there. Previous experience as health and safety assistant is an advantage. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You make people feel good - your team, guests and colleagues alike. Methodical and process-driven approach to tasks, but also able to work flexibly and calmly to meet deadlines. Ability to take ownership of important issues, solve problems and make effective decisions. Ability to work positively and collaboratively to achieve the highest standards of delivery at work. You’re not precious. We leave our egos at the door and help get stuff done. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

    SLS Hotels
    Almanac Barcelona

    Asistente Front Office Manager

    Asistente Front Office Manager_hosco
    JORNADA: Por definir
    SALARIO: Sueldo según convenio

    Dar soporte al Front Office Manager en la organización, la dirección y el control del área de Recepción y Conserjería. Satisfacer, siguiendo las normas de calidad del hotel, las necesidades del cliente en cuanto a reservas, asistencia e información, atendiendo a las comunicaciones, realizando para ello las funciones administrativas, de facturación y comerciales. Responsabilidades y tareas 40 horas semanales Organizar las actividades del departamento distribuyendo el trabajo según las previsiones y asignando tareas específicas según necesidades concretas de acuerdo con los índices de ocupación, entrada o salida de grupos, prórrogas de estancias, etc. Supervisar el planning de reservas a corto, medio y largo plazo, teniendo en cuenta situaciones de overbooking para proponer y llevar a cabo las acciones pertinentes. Revisar las listas de no show, clientes VIP, rooming list, etc. Organizar la llegada de grupos. Confeccionar y supervisar los informes diarios de ocupación. Coordinar con la gobernanta las actividades que conciernen a ambos departamentos: partes de conciliación de habitaciones, habitaciones de entrada y salida, cambios de habitaciones, clientes especiales, bloqueos, etc.). Coordinar con mantenimiento los trabajos por averías, reparaciones, haciendo un seguimiento específico a los que afectan a la estancia de los clientes. Realizar las tareas y funciones propias de la recepción y conserjería, interviniendo de forma personal como elemento de apoyo para su personal dependiente, con objeto de agilizar el proceso. Supervisar las actividades realizadas en su área, con objeto de maximizar el rendimiento de los servicios y verificar que el cliente ha recibido una prestación acorde con la esperada. Recibir y atender personalmente a los clientes VIP u otros que por su importancia para el hotel se considere necesario, verificando la asignación de sus habitaciones. Atender y responder de manera eficaz, amable y discreta las reclamaciones y quejas planteadas por los clientes, mediante la utilización de las técnicas más adecuadas en cada caso, para lograr el máximo nivel de satisfacción del huésped. Tener una estrecha relación con el departamento comercial y dirección para una mejor gestión del booking y desarrollo de las acciones promocionales y de venta. Dirigir e intervenir en las actividades del front y back de recepción y conserjería para impulsar los trabajos bajo un estándar alto de calidad. Supervisar las actividades de conserjería y teléfonos, verificando el buen servicio de maleteros, botones, atención telefónica presentando especial cuidado en situaciones especiales por ocupación, grupos, eventos, etc. Asistir a reuniones. Supervisar la fluidez de la comunicación interdepartamental. Comprobar el buen uso y mantenimiento de los utensilios, maquinaria, enseres, etc. de las unidades o secciones que dependen de él. Llevar al día las reservas (horas limites, garantías, cupos, fechas release, precios) en colaboración con el Head host supervisor. Realizar guardias de M.O.D según la necesidad del hotel.

    Almanac Barcelona
    Eurostars Hotel Company

    PRÁCTICAS ADMINISTRACIÓN / MADRID

    PRÁCTICAS ADMINISTRACIÓN / MADRID_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 250 hoteles con presencia en más de 18 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Responsabilidades Apoyar en la elaboración de informes mensuales y análisis de desviaciones presupuestarias. Participar en el seguimiento de control de costes por departamento y proyecto. Dar soporte en la preparación de cierres contables y reporting interno. Ayudar en tareas de control de facturación, validación de gastos y conciliaciones. Participar en la automatización de procesos administrativos y financieros. Requisitos Estar cursando Grado en ADE, economía... o FP Superior de Administración y Finanzas. Nivel intermedio de Excel Buenas habilidades analíticas y capacidad para trabajar en equipo. Nivel de inglés intermedio (valorable). ¿Qué ofrecemos? Además, al formar parte de Grupo Hotusa podrás disfrutar de los siguientes beneficios: Prácticas remueneradas. 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) Disfrutar de noches de hotel gratis: con el Programa de referenciados de Grupo Hotusa, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

    Eurostars Hotel Company
    Sofitel Barcelona Skipper

    Recepcionista de Noche

    Recepcionista de Noche_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    El Recepcionista de Noche es el primer punto de contacto para los huéspedes durante el turno nocturno, garantizando una experiencia excepcional desde la llegada hasta la salida. Su misión es proporcionar un servicio de alta calidad, asegurando la seguridad y el correcto funcionamiento de las operaciones nocturnas del hotel, así como la correcta gestión administrativa. Responsabilidades y Funciones: • Recibir y atender a los huéspedes con profesionalismo y calidez. • Gestionar el check-in y check-out de manera eficiente. • Atender solicitudes, resolver incidencias y gestionar reclamaciones con eficacia. • Asegurar que los mensajes, paquetes y correspondencia de los huéspedes sean entregados oportunamente. • Mantener una estrecha comunicación con Housekeeping sobre el estado de habitaciones y objetos perdidos. • Revisar y actualizar los perfiles de huéspedes recurrentes. • Garantizar la precisión de la facturación y el cierre de cuentas. • Realizar el balance de caja al final del turno con exactitud. • Completar todas las tareas de auditoría nocturna conforme a la checklist establecida. • Verificar y asegurar las garantías y créditos de los clientes. • Asegurar el cumplimiento de los protocolos de seguridad y emergencia del hotel. • Realizar rondas de seguridad nocturnas en áreas clave como pisos, garaje y zonas técnicas. • Reportar cualquier riesgo o incidente al supervisor de turno. • Manejar y garantizar el correcto uso de las cajas de seguridad. • Mantener comunicación efectiva con otros departamentos para garantizar la excelencia operativa. • Asegurar la correcta transmisión de información al equipo del turno siguiente. • Participar en reuniones y sesiones de formación para el desarrollo profesional.

    Sofitel Barcelona Skipper
    Eurostars Hotel Company

    Junior Sales Representative

    Junior Sales Representative_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Bienvenid@ a Keytel, The Hotel Acceleration Company Keytel es la primera alianza de hoteles independientes del mundo, con más de 3.000 hoteles asociados en 80 países. Creemos en la viabilidad y éxito del hotel independiente, por eso desarrollamos un modelo propio de aceleración hotelera que combina servicios de asesoría estratégica y tecnología enfocados a aportarle competitividad sin renunciar a su identidad. En Keytel queremos ser el socio fiable de los hoteles independientes y, para cumplir este propósito, buscamos personas comprometidas, abiertas al cambio, con orientación al cliente y visión a largo plazo, que quieran aportar y construir junto a nuestro equipo el futuro del sector. ¿Quieres unirte a la Industria de la felicidad? Dentro del dpto. Comercial de grupos, buscamos un/a Junior Sales Representative . ¿Cuáles serán tus tareas? Prospección y captación de clientes (segmento grupos turísticos): Identificación y desarrollo de nuevas oportunidades de negocio mediante el análisis de mercados y detección de potenciales clientes dentro del segmento de turismo de grupos, todo ello desde la oficina y sin desplazamientos. Mantenimiento y actualización del CRM: Registro y actualización sistemática de la información de clientes en la base de datos (CRM), asegurando la integridad de los datos y facilitando el seguimiento de cuentas. Análisis de producción de mercados internacionales: Revisión periódica del rendimiento y la producción de los diferentes mercados internacionales, con el objetivo de detectar tendencias, oportunidades de crecimiento y optimizar la estrategia comercial. Control y seguimiento de estadísticas de ventas: Elaboración de informes, análisis de indicadores clave de rendimiento (KPIs) y monitorización de las ventas de cuentas clave. Gestión de campañas y acciones promocionales: Coordinación y ejecución de promoción digital orientadas a la fidelización y captación de clientes desde el back office. Soporte al equipo comercial: Colaboración directa con el equipo de ventas en tareas administrativas vinculadas al ciclo de venta. ¿Qué buscamos de ti? Soft skills: Actitud comercial / Resolución de problemas / Planificación / Iniciativa / Adaptabilidad Hard skills: Inglés (valorable otros idiomas) / Análisis / Excel / Orientación al detalle ¿Qué ofrecemos? Además, al formar parte de Grupo Hotusa podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Formación en Idiomas: Tendrás acceso a nuestra formación en idiomas, tanto presencial como online. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) Disfrutar de noches de hotel gratis: con el Programa de referenciados de Grupo Hotusa, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

    Eurostars Hotel Company
    Hotel Arts Barcelona

    Conference Concierge Internship

    Conference Concierge Internship_hosco
    JORNADA: Por definir
    SALARIO: 450 €

    CONFERENCE CONCIERGE (EVENTS OPERATIONAL): this position acts as liaison between the Catering/Conference Services Department and the meeting planner and conference guests to ensure that their needs have been met or exceeded at all times. Ensure that the standards of excellence for meetings, banquets and all other catered affairs in private function rooms are followed, using his/her own judgement with regard to guest requests to ensure complete satisfaction. Attend all preconference meetings and the daily catering meeting and checks on accuracy of function space for the day. Revises the daily agenda of the group and checks all meeting rooms. CONFERENCE & CATERING (EVENTS ADMINISTRATIVE): Work closely with Meeting Planners and Hotel staff in providing proper information about the event. Oversee all assigned group functions when they are in-house. Assist the Conference Manager on ensuring accurate tracking of quarterly booking goals on a weekly basis. Work with ADOCCS to ensure that booking guidelines are followed, and that all catering leaders are maximizing space and revenue through daily Line-up and review of all tentative business. Attend regularly on the daily menu reading to ensure operational alignment of all attending departments for next day’s events. Assist coordinate action steps to fill the voids through direct mail, promotions, telephone blitzes, special packages, etc.

    Hotel Arts Barcelona