3 Ofertas de trabajo de customer support en Málaga

Guest Relations Internship / Anantara Villa Padierna Palace Benahavís (Marbella)

What will be your mission? As Guest Relations specialist , you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality. What will you do? Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures. Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations. Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans. Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy. Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff. Work closely with various hotel departments to coordinate guest services and ensure a seamless experience. Keep accurate and up-to-date guest profiles, including preferences and special requests. Identify opportunities for upselling hotel services and effectively communicate their value to guests. Possess thorough knowledge of destination services and key contacts ensuring that provided information aligns with quality standards and corporate identity. Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information. What are we looking for? Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended. Prior experience in a guest-centric environment, preferably within the hospitality industry with knowledge of hotel procedures. International experience is highly valued. Fluent in the local language and proficient in English; additional language(s) is a plus. Exceptional communication skills (verbal and written) with a proactive approach to resolving issues. Demonstrated customer focus, consistently exceeding guest expectations. Adaptability in communication styles to provide personalized service tailored to guests' preferences, needs, lifestyles, and interaction preferences. Ability to influence cross-departmental collaboration toward shared quality goals. Excellent problem-solving and multitasking skills. Flexibility and availability to work varying shifts, including weekends, based on hotel occupancy and events. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Hostess / Boho Club Restaurant

We are hiring! Host / Hostess Job Title: Host / Hostess Reports to: Restaurant Manager Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant Job Requirements: - Education in: Hospitality/ Turism - Experience: Minimum 1 year - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Bring an excellent experience to guests To participate in the development of the department and restaurant with the Management Team Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly Ensure that guests feel welcomed, cared for, and valued Key tasks as follows: Guest/Operation Ensuring the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies Receive and say good bye to clients (always smiling) Greeting customers and escorting them to tables Manage restaurant reservations through the software (Seven Rooms) Management and office programs. Reports writing Organization and monitoring seating Excellent customer service (phone / personality / email) Take care of the information about customer allergies and communicate it to the rest of the team Supervise the correct visual of the furniture and decoration Comply with and enforce quality, health safety and protection standards data, established by the organization Ensure satisfaction in the customer experience by complying with quality standards Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial To provide information as requested by the Finance Department regarding all activities related to the restaurant department Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations Support staff checking if the table has already paid the bill before leaving the restaurant People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual customer and market conditions Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers Give frequent updates to the Management team of customers profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Training and professional development plan - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties

Sales Trainee

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What will the internship be like? As a Sales Trainee you will learn to: Your day-to-day - Support in the hotel's MICE sales processes, functions include, but are not limited to, support in MICE related RFP's, follow up, negotiation and contracting of group related business. - Support the MICE segment in the hotel, from solicitation to completion of group transactions. - Assist in drafting and/or accurately reviewing all sales contracts, rate agreements and/or banqueting/catering orders. - Regularly follow up with clients during and after check-out to ensure client satisfaction and secure future bookings. What we need from you * Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers. * Display excellent attention to detail and organisational skills. * Driven and ambitious to consistently deliver and exceed service standards. * Candidates must possess strong analytic and presentation skills as the role will frequently interact with marketing, business development and sustainability personnel in customer facing sales opportunities. What to expect from us * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Cool work environment and lots of fun