In a prestigious 5-star urbanization with an international occupancy. The ideal candidate must be a professional self-starter with a proactive management approach. The role encompasses a 5-star customer service and urbanization management including its ca. 15 staff; maintenance, cleaners, gardeners, reception, security and contractors.
**LOOKING FOR HOTEL GENERAL MANAGER EXPERIENCE** **Units: 50. Occupancy rate: 25% Low Season, 75% High Season** **HOURS MON-FRI 8 HOURS PER DAY**
**Your CV and covering letter should be in English and should include some background about yourself, your current position and salary and what you believe you can offer our organization and this role**
Qualifications & Skills Required: **Bachelor’s Degree in Hotel (preferred)** / Condominium/ Facilities Management or equivalent -Minimum 3 years’ experience in a small to medium sized 4-5 star Hotel in a **GENERAL MANAGER** position -Fluent written and verbal Spanish AND English -Organizational and project management skills -Able to understand financial reports -Disciplined record keeper -Advanced knowledge of MS Word, MS Excel, Hotel Management Software and or Condominium Management tools fundamental -Working knowledge of PowerPoint, Adobe -Website software skills advantageous -Competent communicator -Team-player attitude -Flexibility when dealing with emergencies; a critical thinker -Able to manage conflict -Attention to detail crucial.
Role Requires: *Organization -standardize all operations using appropriate software structured maintenance schedule -identify projects, written evaluation and costings.
*Administration -Regular reporting -meeting preparation -timely resolution of open issues -lead AGM process -maintain records and documents timely response to all correspondence -website maintenance -manage urbanization within established policies -liaise with Government Authorities, Lawyers etc. -knowledge of local issues.
*Financial. The Administrator is responsible for accounting; your role would require working closely with and assisting the Administrator, and to complete: -reviews of existing contractors -lead ‘budget and forecast’ process -assist in monitoring billings, reconciliations, dues etc. -develop ‘operating’ and ‘reserve’ budgets -maintain statistical and proper financial records -code and approve invoices.
*Resident Liaison -highly professional and discrete -high standard of property management service -attend residents’ queries, complaints and requests -conflict management.
*Staff & Contractor Management -new hires -staff appraisals and training -supervise daily activities -ensure contractor compliance as per contracts.
*Physical Control -regular property inspections to ensure the highest standards of maintenance and appearance -physically supervise staff and contractors during repairs -ensure resident safety.