3 Ofertas de trabajo de director hotel en Illes Balears

Management Trainee

Company Description About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… Administrative Support: Assist in administrative tasks such as scheduling meetings, managing emails, and handling phone calls for the Director General. Documentation and Filing: Maintain organized records and files, including correspondence, reports, and other documents. Guest Relations: Greet guests, handle inquiries, and assist with guest services as needed, ensuring a positive guest experience. Assistance in Operations: Provide support in various operational areas such as front desk assistance, inventory management, and liaising with different departments. Data Entry and Analysis: Assist in data entry tasks and basic data analysis to support decision-making processes. Event Coordination: Help in organizing events, meetings, and conferences, including logistics and coordination of participants. General Office Assistance: Provide general assistance to the Director General and other staff members as required, including running errands and performing miscellaneous tasks. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Enrollment in a Hospitality Management or Related Program: Currently pursuing a degree in Hospitality Management, Business Administration, or a related field. Basic Communication Skills: Good verbal and written communication skills to interact professionally with colleagues and guests. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and meet deadlines. Attention to Detail: Strong attention to detail to ensure accuracy in administrative tasks and data entry. Team Player Attitude: Willingness to collaborate with team members and assist in various tasks as needed. Computer Literacy: Proficiency in Microsoft Office applications (Word, Excel, Outlook) and willingness to learn new software as needed. Customer Service Orientation: Desire to provide excellent customer service and contribute to a positive guest experience. Additional Information What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

Sales, Events & Marketing Trainee / Kimpton Aysla

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? In this role, the Sales, Events and Marketing intern will be able to fully experience the sales and marketing department of KIMPTON AYSLA MALLORCA with a hands-on approach. After completing this program, the intern will have learned what a real sales and marketing department is about and will be fully immersed in the Kimpton Culture. Your day-to-day SALES * Learn all aspects of the hotel and all pertaining points of interest of the destination * Learn hotel room categories and basic information on outlets menus * Learn and perform all technical aspects of sales and events: work with sales managers on the entire sales process from prospecting to closing including proposals, contracts and resumes and BEOS. * Attends and participates in all departmental meetings, training sessions and other information meetings as and when requested to do so * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Assist with site inspection and Fam Trips organization * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. * Developing new ideas * Database management * Assist the Commercial Director on admin tasks MARKETING * Develop and execute promotions campaigns in F&B, events and rooms through relevant digital and social media channels. * Act as a project manager to ensure timely media placements and coordination of production/materials deadlines, in addition to, project expense management * Verify all advertising for the hotel in digital channels is in alignment with brand voice. * Maintain all imagery and content within 3rd party sites. * Engage in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. What we need from you * Currently studying hospitality management with at least 3 months prior working experience in a hotel or restaurant * Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Powerpoint. Opera or Delphi a plus but not a must. * Must be fluent in written and spoken English. Must have at least basic spoken Spanish. What to expect from us * Opening experience! * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

RESERVATIONS AGENT / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As Reservations agent you will be responsible for helping our guests with their individual reservations as well as advising them on the best option for their needs, also you will support them with any issue that they have. Reports to the Director of Revenue Management. Your day-to-day * Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. * Follow up on small party groups (9 rooms or less) and make sure they are guaranteed * Handle group rooming lists with the supervision of the Sales Department * Follow up on any possible fraudulent reservation that may impact the revenue performance * Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained * Make sure deposits and cancellation fees are handle and done by the Front Desk Team * Ensures reservation accuracy (segment, channel, routings, traces, etc) * Handle no shows and control non-guaranteed reservations * Provide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in the reservations department. * Must be fluent in local language and English, German will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Opera PMS knowledge will be highly valuable. What to expect from us * Opening experience! * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty