3 Ofertas de trabajo de director hotel en Mallorca, Illes Balears

Resort Manager Deputy (H/F/X) / Permanent contrat / Ibiza

Description de l'entreprise Since 2014, we have been redefining luxury vacation home rentals by pairing the world’s most beautiful properties with unparalleled service. In iconic destinations as well as more unexpected ones, we find the perfect home for each of our travelers. Every stay is carefully curated, thoughtfully designed down to the finest detail, and fully personalized to deliver a truly bespoke experience. We build long-lasting, trust-based relationships with our clients and continuously reinvent the standards of luxury rentals to create memories that endure long after the stay. ✨ Our teams are at the heart of our success. They design and deliver every journey as a unique project. Present across the globe, our local teams handpick the most exceptional homes and ensure a warm welcome and outstanding service in every destination. Description du poste 🎯 Key responsabilities : Set up & coordinate the in resort team before the season: Assist the Resort Manager to recruit and onboard onsite teams, organize in house trainings matching Le Collectionist standards. Ensure office space, cars, housing if needed matching allocated budget. Implement company tools and adapt routines to the team. Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season). Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations. Manage resort accounts, cash floats, and operating budgets Liaise with the regional management team. Order amenities & marketing goodies needed from the central office (bizops). Oversea in resort stock management. Organize welcome baskets local contracts or with regional/central offices when needed. Organize pre arrival team meetings to coordinate weekend arrivals. Ensure in-season smooth run and focus on optimal guest experience: Oversea properties pre-season house inspection with supply teams support to ensure all houses are ready and up to Le Collectionist’s standards. Support pre-arrival teams with sourcing/testing services and experiences matching the company standards. Support destinations Ibiza/Mallorca/ or Marbella and properties sales training. Supervise the welcoming of each of our customers while adhering to Le Collectionist brand standards, Dispatching Check-in & check out amongst the team, ensuring all guests are being welcomed according to Le Collectionist standards and process. Ensure all properties are ready up to standard and personalized as per guest’s requirements before check in.. Customer experience management: act as the guardian of the quality of guest reception and the effective resolution of any issues raised during their stay. This includes supporting your teams responding to dissatisfied customer requests and assisting with their complaints. Internal coordination: act as an essential coordination point between our customers and various internal teams such as Sales, and Supply to ensure an exceptional customer experience. The Resort Manager ensures that problem resolutions are handled by the appropriate individuals. (Ensure report and follow up of any issue or damage in CRM for optimal communication and history). Qualifications An interest in, or sensitivity to, the luxury and hospitality sector Bilingual in English and Spanish: fluency in both English and Spanish is required, and knowledge of a third language like French is a plus Based in Ibiza Experience(s) in luxury rental management Valid driving license Highly organized and punctual Hospitality skills and know-how Strong leadership skills with a history of effectively managing and developing teams Excellent communication skills, both written and oral, to establish strong relationships with customers Proficiency in CRM tools: experience with CRM software preferred Work Schedule and Specifics ⚠️ Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team and overtime may be recovered. All our positions are also open to candidates with disabilities who may require specific accommodations. Informations supplémentaires Perks : 🎂 1 day off for your birthday 🍽️ Restaurant tickets up to 4 € + 4 € from the salary 💻 A laptop 📞 A professional cell phone (for operational functions) 🎊 Events all year round 🌴 23 day off per year 🏡 2 days of remote per week Recruitment process: HR interview Role-specific interview with the manager Business case Fit call with the Regional Director

Group and Events Coordinator / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the Job? As Group and Events Coordinator, you will coordinate the reservations, room blocks and contracts for large groups. You'll report to the Director of Sales & Marketing. Your day-to-day * Maintain group blocks, rooming lists and reservations in system. * Assist with on-site meetings as needed. * Achieve personal and team goals as assigned. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. * Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. * Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. * What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience. * Must be fluent in local language and English, additional languages will be highly valuable. * Experience with entertainment groups will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Competitive and proactive seller willing to travel to find the right business. * Opera PMS and Delphi knowledge will be valuable. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Sales Executive / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As Sales Executive you will develop business through direct sales solicitation for an assigned territory or market segment(s). Reports to the Commercial Director. Your day-to-day * Actively prospect and qualify new business. * Achieve personal and team goals as assigned. * Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. * Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. * May assist in developing and implementing sales plans. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Arrange and conduct special events, site inspections, and off-site presentations for potential clients. * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Reports on day-to-day basis to Commercial Director. What we need from you * Bachelor's degree in sales, marketing or related field. * 2+ years' experience working in hotel sales department. * Must be fluent in local language, English and German would be valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Competitive and proactive seller willing to travel to find the right business. * Opera PMS and Delphi knowledge will be valuable. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty