5 Ofertas de trabajo de front office en Illes Balears

Recepcionista hotel 5* GL

En Cap Vermell Grand Hotel estamos buscando incorporar a un/a Recepcionista a nuestro equipo. Formarás parte del departamento de front office siendo responsable de proporcionar a nuestros huéspedes un servicio personalizado y profesional siguiendo nuestras políticas y procedimientos. Funciones principales como recepcionista: - Procesos de Check in/out - Prepara el material necesario para la bienvenida de los clientes (llaves de habitación, etc...). - Solucionar las incidencias y peticiones - Coordinación con el resto de los departamentos. - Realizar labores propias de la facturación y cobro. - Arqueos de caja.

Front Office Internship / Kimpton Aysla

What's the internship? As Front Office intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll be supervised by the Front Office team. Your day-to-day Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. Check guests in, issue room keys, provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you Currently studying a bachelor's degree in hospitality or related field. Possibility to sign an agreement with your school for 6 months preferably. Previous hotel knowledge and experience in operational departments will be valuable. Must be fluent in English. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us Economic compensation. Uniform and laundry service for the uniform. Training programmes and access to IHG's training tool. Meals included on shift. Cool environment and lots of fun

Front Office Agent / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the Job? As a Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager. Your day-to-day * Be the warm welcome that kicks off a memorable guest experience! * Support the Front Office Supervisors in all required tasks. * Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. * Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. * Handle cash and credit transactions. * Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. * Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. * Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. * Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. * Take pride in your appearance and place as a brand ambassador. * Always know what events and activities are on the day's schedule. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office department. * Must be fluent in local language and English, German will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty. * Uniform and laundry service

Assistant Restaurant Manager / Six Senses Ibiza

As Assistant Restaurant Manager, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Duties and Responsibilities In this role, I will assist the Restaurant Manager and I will assume responsibility for the efficient operation of the restaurant to provide exceptional products and services within brand operating standards. I will ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will support the Assistant Restaurant Manager on focusing on the rejuvenation of the restaurant/culinary experience. Food & Beverage amenities, menus and wine lists will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. I will work in partnership with other departments to ensure guest's needs are determined and met. I will have a full knowledge of Restaurant's menu and specials of the outlet and a good knowledge of the wine list. I will be able to recommend wine in absence of sommelier. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. I will perform any additional duties given to me by the Restaurant Manager. Qualifications To execute the position of Assistant Restaurant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor's degree in Hospitality, Hotel or Business Management and more than two years' experience in a similar hotel operational role. I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property's prominent position within the market. In terms of frontline restaurant management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. Technical skills include Advanced MS Office - Word, Excel and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc. I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory. I have an excellent command of written and spoken English with some knowledge of Spanish and customs. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment

Assistant Executive Housekeeper / Six Senses Ibiza

As Assistant Executive Housekeeper, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions. Duties and Responsibilities In this role, I will support the Executive Housekeeper and Rooms Director focus on the rejuvenation of the rooms, residences, public area and laundry experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. I will work in partnership with other departments to ensure guest's needs are determined/met and oversee the overall smooth operation of housekeeping department. I have a thorough knowledge of all facilities and services offered by the resort including the type of rooms available as well as their location and layout, room amenities and products. I will administer all housekeeping and laundry facilities and ensure a secure environment for all our guests. In my role as Assistant Executive Housekeeper, I assist the Director of Housekeeping in overseeing and providing guidance to the housekeeping team, coordinating schedules, and ensuring that both guest rooms and public spaces meet meticulous cleanliness standards. In addition to managing the day-to-day operations of the housekeeping department, I am also responsible for conducting regular inspections to ensure that standards are being met. I am able to identify areas that need attention and make recommendations for improvement. I have excellent communication and organizational skills, as well as a strong attention to detail. I am able to work well under pressure and am able to juggle multiple tasks at once. I supervise and coordinate the activities of room attendants, valets, stockers, public area cleaners, and floor supervisors. I am managing and directing the day-to-day operations of all Housekeeping and laundry functions. I will perform the following relevant tasks for this role: * Demonstrate keen attention to detail and the ability to effectively interact with guests, other hotel departments, and housekeeping hosts. * Assist in assigning work and daily duties to housekeeping rooms attendant and supervisors. * Prepare and distribute room assignment sheets and floor keys to housekeeping staff. * Assign training and coordinate on the job inspection to ensure compliance with established cleanliness standards. * Maintain clear and efficient communication and coordination with the Front Office and other hotel departments. * Assist Executive Housekeeper in monitoring cleaning tasks for room carpets, upholstery, draperies, as well as deep cleaning projects and window cleaning as needed. * Participate in inventory of cleaning supplies and linen stock to ensure an adequate supply. * Reports and records any concerns related to housekeeping service and equipment and implement appropriate corrective action given by Executive Housekeeper. * Provide assistance to the Executive Housekeeper in various areas including host training, coaching, counselling, and enforcement of standard operating procedures. * Generate all housekeeping-related reports and traces from PMS Opera. * Assist in controlling expenses within the housekeeping department. * Report and Follow up on any guest complaints promptly and implement appropriate service recovery measures if necessary. * Participate in training sessions to enhance housekeeping techniques, procedures, and supervisory skills. Qualifications 9To execute the position of Assistant Executive Housekeeper, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years' experience in a similar hotel operational role. In terms of housekeeping management, I have excellent communication abilities, and a keen eye for detail. I also have a deep understanding of cleaning and sanitation practices, as well as the ability to develop and implement effective cleaning schedules and protocols. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. Technical skills include advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and PMS platforms. I have the knowledge of hotel/resort and policies on room allocation etc. I have an excellent command of written and spoken English and Spanish. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services. The above is intended to provide an overview of the role and responsibilities for a Assistant Executive Housekeeper at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment