10 Ofertas de trabajo de guest service en Barcelona

Front Desk Intern

OFFER THE GREATEST SERVICE TO GUESTS • Carry out in a qualified manner, with initiative and responsibility, the welcoming of guests and all related tasks. • Execute customer service tasks at the reception. • Carry out the procedures related to the occupation and sale of the rooms (Reservations, Check In and Check Out). • Perform tasks related to billing and collection, as well as foreign currency exchange. • Receive and process customer complaints using the SEDAS approach (internal training approach)

Bellboy / Kimpton Vividora Barcelona 5

What's the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Desk Manager. Your day-to-day * Greet all guests upon arrival. * Assist guests with luggage to their rooms promptly when checking in and upon checking out. * Promote all hotel functions and facilities. * Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. * Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. * Remove trash, papers, cans, bottles, cups, etc., in lobby area. * Assist guest with general information when Front Office is not available. * Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). * Polish and clean bell carts daily. * Assist guests into automobiles or taxi. * Prevent entrance of unauthorized or undesirable persons. * Quickly respond to guest requests in a timely and friendly matter. What we need from you * Studies in hospitality or related field. * 2+ years' experience working in Rooms department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service

Groups Sales Coordinator / Kimpton Vividora Barcelona

What's the job? As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups. You'll report to the Assistant Commercial Director & Commercial Director. Your day-to-day * Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events). * Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards. * Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events. * Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders. * Follow up on group payments, deposits, and invoicing in line with hotel policies. * Monitor compliance with contractual deadlines and cancellation policies. * Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details. * Conduct site inspections with prospective clients and attend planning meetings. * Maintain the highest service and hospitality standards in line with a five-star property. * Achieve personal and team goals as assigned. * Maintain group blocks, rooming lists, and reservations in the system. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients. * Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines. * Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings. * Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. * Support the Director of Sales in commercial strategies and group acquisition campaigns. Qualifications & Skills * Bachelor's degree in hospitality or related field. * Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment. * Must be fluent in local language and English, additional languages will be highly valuable. * Experience with entertainment groups will be highly valuable. * Strong communication and negotiation skills. * Excellent organizational skills and attention to detail. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Ability to work and manage multiple projects simultaneously. * Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar). What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool

MAITRE

Descripción de la empresa Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station. Descripción del empleo Misión de puesto: Garantizar la excelencia en el servicio y la experiencia de los clientes del Restaurante Tendiez, maximizando las oportunidades de venta y aportando un enfoque comercial activo. Liderar, motivar y formar al equipo de sala, asegurando el cumplimiento de los estándares de lujo y transmitiendo con pasión los valores de la marca. Reportando al F&B Operation Manager, sus principales funciones incluyen (sin carácter limitativo): Coordinar y supervisar la operativa diaria del restaurante, asegurando un servicio de excelencia en línea con los estándares de Sofitel. Ser referente comercial en sala, impulsando la venta activa, el upselling y las acciones promocionales que incrementen la facturación. Diseñar, implementar y mantener los estándares de servicio (SOP) junto con el F&B Operation Manager. Liderar, formar y motivar al equipo de sala, potenciando su espíritu comercial y desarrollando sus competencias. Colaborar estrechamente con el Chef Ejecutivo y el Supervisor de Bar para garantizar la armonía entre cocina, bar y sala. Garantizar la satisfacción y fidelización de los clientes, anticipando sus necesidades y resolviendo incidencias con eficacia. Gestionar reservas, organización de servicios especiales y coordinación de eventos en el restaurante. Asegurar el correcto estado de las instalaciones, equipos, uniformes y material de servicio. Controlar inventarios, gestionar compras y optimizar recursos del departamento. Realizar briefings diarios para alinear al equipo sobre información relevante del hotel y del servicio. Velar por el cumplimiento de las normativas de seguridad, PRL y protocolos internos de la compañía. Requisitos Experiencia de 1 a 3 años en posiciones similares en hoteles de lujo o restaurantes gastronómicos. Sólidos conocimientos de F&B, con especial valoración de formación en coctelería y enología. Perfil comercial con experiencia demostrable en ventas adicionales y upselling. Excelente presencia, actitud positiva y capacidad de transmitir conocimientos. Habilidades de liderazgo, gestión de equipos y comunicación efectiva. Español e inglés avanzado (se valorará un tercer idioma). Manejo de herramientas ofimáticas y software de gestión F&B. Disponibilidad para trabajar en horarios rotativos y bajo alta exigencia. Competencias clave: Orientación al cliente y al detalle. Capacidad propositiva y espíritu innovador. Trabajo en equipo y colaboración interdepartamental. Organización, disciplina y resiliencia bajo presión. Proactividad y orientación a resultados. Información adicional ¿Qué ofrecemos? Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional. Retribución flexible con opciones como restaurante, transporte y mutua privada. Parking para bicicletas y patinetes , con punto de carga. Un entorno de trabajo dinámico, multicultural y motivador , rodeado de profesionales apasionados por la hospitalidad de lujo. Oportunidades de desarrollo profesional , tanto dentro de la propiedad como en otros hoteles de Accor en cualquier parte del mundo. Formación continua a través de nuestra plataforma Learn Your Way , diseñada para impulsar tu talento y tu crecimiento profesional. Contrato indefinido. ¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal y como eres y puedes encontrar un trabajo y una marca que se ajuste a tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo aporte un propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las ilimitadas posibilidades de Accor. Al unirte a Accor, cada capítulo de tu historia es tuyo y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/

Front Office Internship / Kimpton Vividora Barcelona

Front Office Internship Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the internship? As Front Office intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll be supervised by the Front Office team. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Check guests in, issue room keys, provide information on hotel services and room location. * Ensure required identification is taken from guests at check-in in line with local legislative requirements. * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you * Currently studying a bachelor's degree in hospitality or related field. * Possibility to sign an agreement with your school for 6 months preferably. * Previous hotel knowledge and experience in operational departments will be valuable. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Economic compensation. * Uniform and laundry service for the uniform. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

Guest Experience Internship / Kimpton Vividora

Guest Experience Internship Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the internship? As Guest Experience intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll be supervised by the Guest Experience Manager. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Check guests in, provide information on hotel services and room location. * Ensure required identification is taken from guests at check-in in line with local legislative requirements * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. * Accommodating general and unique requests. What we need from you * Currently studying a bachelor's degree in hospitality or related field. * Possibility to sign an agreement with your school for at least 4 months preferably. * Previous hotel knowledge and experience in operational departments will be valuable. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * What to expect from us * Economic compensation. * Uniform and laundry service for the uniform. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

Guest Experience Agent Hotel 5* GL

Principal Responsibilities/Position Purpose:Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions:· Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction.· Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.)· Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note.· Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.· Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings.· Regular attendance in conformance with hotels standards is essential to the successful performance of this position.· Comply with hotel grooming standards for both uniformed and non-uniformed associates.· Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.· Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Sales Internship / Spanish speaker

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Sandwich Club Barcelona is growing and we’re looking for an experienced Restaurant Manager to lead daily operations across our two vibrant locations in Eixample and Poblenou. This is a hands-on leadership role for someone passionate about hospitality, team development, and delivering outstanding guest experiences. As Restaurant Manager, you’ll oversee all aspects of the day-to-day running of the restaurants — from managing staff and inventory to ensuring service excellence and operational efficiency. You’ll work closely with the leadership team to support business goals while creating a positive, high-performance environment for both staff and guests. Key Responsibilities - Lead and support the front-of-house team, including recruitment, onboarding, training, scheduling, and performance reviews. - Oversee stock management: receive deliveries, monitor inventory levels, and place orders based on business needs and budget. - Ensure compliance with all health, safety, and labor regulations. - Maintain high standards of cleanliness, food quality, and customer service at all times. - Organize and lead monthly team meetings and regular staff check-ins. - Manage restaurant reservations and on-site private events. - Ensure all menus are current, accurate, and aligned with brand standards. - Collaborate with the kitchen team to ensure seamless service and communication. - Monitor and optimize labor costs and other operational expenses. - Ensure all new team members are properly trained and integrated into the team. - Drive staff motivation and engagement through positive leadership and feedback. - Contribute actively to business strategy and improvement initiatives as part of the management team. What We’re Looking For - 2–4 years’ experience in a fast-paced, high-volume restaurant in a management role. - A strong leader with proven experience in team development and operational management. - Fluent in English and Spanish. - Passionate about hospitality with excellent customer service skills. - Detail-oriented, highly organized, and solutions-focused. - Strong interpersonal and communication skills. - Comfortable using tools like Excel, POS systems, and scheduling platforms. - Solid understanding of local health & safety regulations and labor laws.

📣 Hotel Manager (Lanzamiento y Operaciones) 📍 Sitges | Incorporación en agosto | Jornada completa presencial Palmera Group se prepara para abrir un nuevo aparthotel de 80 unidades en Sitges. Buscamos un/a Hotel Manager proactivo/a y estructurado/a que apoye al fundador durante la fase de puesta en marcha y asuma la gestión operativa diaria una vez abierto el establecimiento. 🟢 Una oportunidad única para construir una operación desde cero. 🔧 Responsabilidades Gestionar la comunicación con más de 80 propietarios individuales Supervisar la implementación de software (PMS / Channel Manager) Monitorizar el rendimiento en OTAs (Airbnb, Booking.com, etc.) Hacer seguimiento de la ocupación, ingresos y precios (apoyar revenue management) Colaborar en los sistemas de experiencia del huésped (self check-in, flujos de comunicación) Representar a Palmera en reuniones y supervisar las operaciones diarias in situ Coordinar la logística diaria: limpieza, recepción, mantenimiento ✅ Requisitos Dominio del español e inglés (catalán valorado) Experiencia en hospitality, aparthoteles y gestión de propiedades Excelentes habilidades de comunicación y capacidad para gestionar múltiples interlocutores Familiaridad con gestión de OTAs, precios dinámicos y sistemas PMS / Channel Manager Residencia en la zona de Sitges y disponibilidad para trabajar presencialmente a tiempo completo 🌟 ¿Qué ofrecemos? Participar en un proyecto nuevo con mucha libertad para influir en cómo se gestiona Trabajar en una de las localidades costeras más bonitas de España Formar parte de un equipo joven y dinámico con espíritu emprendedor Ambiente flexible con espacio para la iniciativa y la responsabilidad Liderar toda la operación a partir de la apertura en enero de 2026 ¿Interesado/a? Envía tu CV y una breve presentación a: Jan Kras 📧 hola@canmila.com 📣 Hotel Manager (Launch & Operations) 📍 Sitges | Starting August | Full-time On-site Role Palmera Group is preparing to open a new 80-unit self-service aparthotel in Sitges. We’re looking for a hands-on, structured Hotel Manager to support the founder during setup and take full responsibility for day-to-day operations once the property opens. 🟢 This is a unique opportunity to shape a new operation from the ground up. 🔧 What You'll Do Manage communication with 80+ individual apartment owners Oversee setup and rollout of software (PMS / Channel Manager) Monitor performance on OTAs (Airbnb, Booking.com, etc.) Track occupancy, revenue, and pricing performance (support revenue management) Collaborate on guest experience systems (self check-in, communication flows) Represent Palmera in meetings and supervise day-to-day operations onsite Coordinate daily logistics: cleaning, reception, maintenance ✅ What You Bring Fluent in Spanish and English (Catalan is a plus) Experience in hospitality, aparthotel operations, and property management Strong communication skills and confidence managing multiple stakeholders Familiar with OTA management, dynamic pricing, and PMS/Channel Manager systems Based near Sitges and available on-site full-time 🌟 Why Join Us? Be part of a brand-new project with lots of freedom to shape the operation Work in one of the most beautiful coastal towns in Spain Join a young, dynamic team with an entrepreneurial spirit Flexible environment with room for initiative and ownership Lead the entire operation once we go live in January 2026 Interested? Send your CV and a short introduction to: Jan Kras hola@canmila.com