Assistant Director of Convention Services / W Barcelona
JORNADA: Por definir
SALARIO: A convenir
Overview The Assistant Director of Convention Services plays a key role in supporting the strategic planning, coordination, and execution of group events, conferences, and conventions within the hotel. This position reports directly to the Director of Catering & Convention Services and works closely with the Conventions Services teams to ensure seamless delivery of all group and event operations. Assists with forecasting, budgeting, and performance analysis related to group and event operations. Oversees the coordination of all logistical aspects of assigned groups, ensuring accurate and timely communication between clients and internal departments. Works proactively to anticipate client needs, resolves issues, and maximizes customer satisfaction throughout the planning and on-site phases. Maintains strong relationships with key MICE, Corporate, Entertainment, and Leisure group accounts, collaborating closely with Sales, Catering, and Operational teams. Supports the Director of Catering & Convention Services in coaching, guiding, and developing the Convention Services team to ensure high service standards and operational excellence. Ensures that all events are executed in alignment with brand standards, operational procedures, and the hotel’s financial goals. This position requires a high level of organization, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate is self-motivated, solution-oriented, and comfortable working independently while representing Marriott International with professionalism and a strong commitment to service excellence. The role involves frequent interaction with clients, partners, and internal teams, requiring excellent communication and relationship-building skills. Essential Functions Ensures that all departmental procedures are followed consistently and provides weekly reminders and follow-up to the Convention Services team. Supports the Director of Catering & Convention Services in departmental initiatives, reporting, and strategic planning.ç Works closely with the Director of Catering & Convention Services on departmental forecasting and budgeting. Reviews BEOs and Group Fact Sheets to guarantee accuracy and completeness, anticipating operational needs to ensure a smooth internal workflow from initial planning through event execution. Collaborates closely with operational departments to ensure seamless communication and alignment throughout all phases of the event. Maintains strong relationships with internal stakeholders to ensure high-quality service delivery. Supervises the Billing and Group Reservations teams, ensuring accuracy in documentation, timelines, and financial processes. Verifies that proformas are accurate and that all financial figures match the information in Opera. Ensures that payments are received within the required timelines and supervises follow-up actions when necessary. Oversees the learning and development of Convention Services talents, ensuring they gain full understanding of the end-to-end event process. Participates in pre-convention meetings as needed and may occasionally attend event exit chats. Provides guidance, motivation, and support to the team, fostering a collaborative and growth-oriented environment. Encourages upselling and proactive service behaviors. Helps develop team specialists in small projects that contribute to departmental improvement and innovation. Acts as a role model for service excellence, professionalism, and Marriott brand standards. The Assistant Director of Convention Services collaborates closely with the Director of Catering & Convention Services in the evaluation and performance review of the team. Their presence and daily work contribute directly to strengthening team engagement and Leadership Index. Will attend hotel meetings whenever required and may designate a team member to participate when appropriate. The role requires a supportive and collaborative approach, ensuring that the team feels guided, empowered, and motivated in their development. Requirements Possesses strong analytical skills Proven experience in hotel operations. Experience with sales and revenue management is desirable. Great communication skills, both verbally and written Fluency in Spanish and in English, both verbally and written Knowledge of hotel and competitive environment Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
