5 Ofertas de trabajo de housekeeping en Barcelona

Front Desk Agent-Hotel Arts Barcelona

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Guest Experience Supervisor / Kimpton Vividora Barcelona

Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: * Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. * Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. * Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the Job? As Guest Experience Supervisor, you'll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. You'll report to the Rooms Division Manager. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Monitor guest feedback platforms (TrustYou, TripAdvisor, Google, etc.) to identify trends and coordinate improvement actions with relevant departments. * Manage guest complaints with empathy and professionalism, ensuring timely resolution and effective service recovery. * Conduct regular quality checks in guest rooms (VIP and randomly selected) to verify cleanliness, maintenance, and brand compliance. * Ensure all public areas and outlets (lobby, rooftop, Social Hour, restaurant, wellness, etc.) meet Kimpton's standards in cleanliness, ambiance, music, lighting, and scent. * Strategically assign room allocations to enhance guest experience and support upselling opportunities. * Coordinate special requests and luxury agency bookings (Virtuoso, Signature, etc.), ensuring personalized and detailed service. * Be consistently present in guest-facing areas, engaging authentically with guests and enhancing emotional connection - especially during key moments such as Social Hour. * Respond to online reviews with a warm, personalized tone that reflects the brand's voice and values. * Support the Front Office and Housekeeping teams by sharing feedback, identifying service gaps, and participating in service training and quality initiatives. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Guest Relations department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Opera PMS knowledge will be valuable. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service

Guest Experience Supervisor / Kimpton Vividora Barcelona 5*

What’s the Job? As Guest Experience Supervisor, you’ll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Rooms Division Manager. Your day-to-day · Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. · Monitor guest feedback platforms (TrustYou, TripAdvisor, Google, etc.) to identify trends and coordinate improvement actions with relevant departments. · Manage guest complaints with empathy and professionalism, ensuring timely resolution and effective service recovery. · Conduct regular quality checks in guest rooms (VIP and randomly selected) to verify cleanliness, maintenance, and brand compliance. · Ensure all public areas and outlets (lobby, rooftop, Social Hour, restaurant, wellness, etc.) meet Kimpton’s standards in cleanliness, ambiance, music, lighting, and scent. · Strategically assign room allocations to enhance guest experience and support upselling opportunities. · Coordinate special requests and luxury agency bookings (Virtuoso, Signature, etc.), ensuring personalized and detailed service. · Be consistently present in guest-facing areas, engaging authentically with guests and enhancing emotional connection — especially during key moments such as Social Hour. · Respond to online reviews with a warm, personalized tone that reflects the brand’s voice and values. · Support the Front Office and Housekeeping teams by sharing feedback, identifying service gaps, and participating in service training and quality initiatives. What we need from you Bachelor’s degree in hospitality or related field. 2+ years’ experience working in Guest Relations department. Must be fluent in local language and English, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. Opera PMS knowledge will be valuable. What to expect from us · Discounted international room rates. Room for professional growth in one of the largest hospitality companies. Training programmes and access to IHG’s training tool. Uniform and laundry service. · Meals whilst on duty. · Private health insurance discount. · Kimpton Benefits: our platform with exclusive discounts for employees. · Cool work environment and lots of fun! 😊

Concierge

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Guest Experience Agent to join the opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. Greet and assist guests in a warm, courteous, and professional manner. Accommodate general and unique requests. Inform guests of the facilities and all the things to do in the hotel, including providing information on our restaurants and bars. Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics. Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and personalized recommendations for dining, activities and local attractions, tailored to their preferences. Manager all concierge functions, securing tickets for events, organizing tours, arranging transportation and keep up-to-date with the latest trends. Establish and maintain relationships with local service providers, restaurants, and attractions to ensure guests have access to exclusive experiences. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. Work closely with the Front Office, Housekeeping, Food & Beverage and other departments to communicate guest preferences and special requests. Maintain accurate records of guest preferences and past interactions to personalize future stays. Report any issues to the correct department and check to ensure the work has been completed. Proactively keep an eye on all our public area spaces, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost. Assist with training hotel staff on guest service best practices and VIP protocols. Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Put guests at the center of everything, striving to provide an exceptional service. Qualifications What we are looking for... Minimum of 2 years of Front Office/Guest Relations experience, preferably in an upscale or lifestyle brand hotel. Previous experience with opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Ability to multitask and work in a fast-paced environment while maintaining attention to detail. Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. You are naturally a confident person who is able to approach people and initiate conversation. Excellent verbal and written communication skills. Fluent in Spanish and English. Ability to adjust services and approach based on changing guest needs and hotel dynamics. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Housekeeping Office Trainee

Job Summary: The Housekeeping Office Coordinator will support the housekeeping operations of the Nobu Hotel, ensuring efficient communication and organization within the department. This role involves administrative duties, coordination between different departments, and assisting in the overall cleanliness and upkeep of the hotel. The coordinator will gain first-hand experience in managing housekeeping operations while embracing the Nobu culture. Essential Functions: Learn all aspects of the housekeeping department and its interaction with other hotel operations.Maintain accurate records of room status, housekeeping assignments, and maintenance requests.Coordinate and communicate effectively with housekeeping staff, front office, GE and maintenance teams.Assist with inventory management, including ordering and tracking of housekeeping supplies.Ensure guest requests and special accommodations are fulfilled promptly.Monitor lost and found procedures and ensure proper documentation.Assist in the onboarding and training of new housekeeping team members.Handle guest inquiries and efficiently resolve housekeeping-related incidents.