4 Ofertas de trabajo de hotels and catering en Madrid

GCC In Market Sales Manager- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. GCC Sales Manager based in Madrid About Four Seasons Hotels and Resorts: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of a Sales Manager: We are currently looking for a talented and dynamic dedicated GCC Sales Manager based in Madrid to join our team Promote and sell to all segments market in the geographic region of GCC representing Four Seasons Hotel Madrid. The purpose of this position is to uncover, prospect and secure business, in accordance with the objectives established in the Marketing Plan and ensure that all sales quotas are met. Candidate should possess the ability to solicit group travel/ transient and promote/sell to group and leisure markets in defined geographic region. To generate awareness through direct client engagement, phone sales, direct sales calls, tradeshows, and networking groups. To ensure that sales activities, and group bookings are focused and coordinated with transient demand to yield the maximum revenue spend per available room. Working closely with Sales, Marketing and Revenue teams to secure leisure and group business required to meet budgeted sales goals for the property. This position is a Public Ambassador for Four Seasons Hotels and requires a high degree of independent judgement and discretion on decision making and managing confidential information. Ability to performs and follows up on all extra tasks, actions and responsibilities assigned by the Director/Associate Director of Sales and Directors of Marketing. The ideal candidate is a current Sales Manager with luxury hotel sales experience in a related position. Applicants are highly recommended to have a minimum of 4 years of experience in Sales, and mandatory Arabic speaking. A Hospitality Management Degree qualification is preferred, however, not essential with relevant experience. · Key Elements (but are not limited to): Develop and maintain strong relationships with agencies, government and royal affairs clients, serving as the main point of contact for key accounts. Proactively manage all sales activities related to all GCC market and segments, including inquiry handling, contract negotiation, proposal development, and closing business. Coordinate with internal departments (e.g., catering, reservations, front office) to ensure flawless execution of group bookings, VIP visits, and government events. Create, maintain, and analyze detailed sales reports and forecasts to support strategic planning and revenue goals. Attend sales meetings, trade shows, and networking events as needed to promote the hotel’s GCC business (government and royal business included). Maintain organized and up-to-date client files, ensuring compliance with Four Seasons documentation standards. Monitor and follow up on amenity arrangements, reservation upgrades, and special client requests to ensure satisfaction. Work closely with the Commercial Director to develop segment-specific marketing strategies and promotional campaigns. Demonstrate flexibility in work hours and availability to meet business needs and client schedules. Ensure high service standards and guest satisfaction across all touchpoints in the sales process. Stay updated on all hotel promotions, services, and special events relevant to the government market. Handle purchase orders, office supplies, and collateral in line with company procedures. Uphold a clean, organized, and professional office environment. Respond promptly and effectively in emergency or safety-related situations. Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details. Our Ideal GCC Sales Manager candidate will have 3 to 5 years’ experience directly related to high-end/upscale luxury hotel sales with a solid client portfolio and strategic contacts in the region Arabic is mandatory as well as having a EU working permit Requires strong communication/presentation skills, both verbal and written with an ability to engage in virtual web settings as well as in person. Knowledge of Salesforce, Opera and/or customer management systems preferred. Knowledge of hotel operations. Strong detail orientation including a keen understanding of anticipatory service when working with high expectation guests. Job may require flexible hours based on schedule of events and travel is required. Be part of a cohesive team with a singular focus on creating the best possible guest experience. Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons. Be encouraged to demonstrate your professional passion. Be rewarded with market-leading pay and a comprehensive benefit plan.

Sales Manager LATAM- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: We are currently looking for a talented and dynamic LATAM Sales Manager based in Madrid to join our team, to promote and sell to Leisure and Group market in the geographic region of Mexico and LATAM representing Four Seasons Hotel Madrid. The purpose of this position is to uncover, prospect and secure Leisure and Group business, in accordance with the objectives established in the Marketing Plan and ensure that all sales quotas are met. What you will do: Execute all sales efforts, including responding to general inquiries and client requests in a timely manner. Maintain an active trace/follow-up system on all personal sales calls. Actively solicit and book group and transient business from various sources of leads. Conduct all sales-related interactions with the highest level of professionalism, maintaining Four Seasons standards. Coordinate and confirm customer events, sales appointments, site visits, and Fam Trips. Develop creative and attractive presentations for potential clients. Develop and execute strategic projects for Mexico and LATAM to increase volume and profitability in both segments. Delegate property tours to meeting planners, travel agents, and potential clients, while maintaining clear communication with the Sales Team. Pre-plan special inspections, pre-planning trips, and program execution as needed. Collaborate with Conference Services and Catering to execute confirmed programs and ensure all stakeholders are fully informed for timely action. Negotiate contract terms to maximize profitability while meeting client needs. Utilize account management systems effectively, meeting Four Seasons standards, and maintain deep knowledge of local and regional competitors. Meet annual sales targets and ensure monthly sales activities are planned and achieved. Provide input on the marketing plan and budget. Promote and sell to group and leisure markets in the assigned region through direct client engagement, phone and in-person sales, trade shows, and networking events. Align group bookings and sales activities with transient demand to optimize RevPAR. Collaborate closely with Sales, Marketing, and Revenue teams to achieve budgeted sales goals, What you bring: 3 to 5 years of experience in luxury hotel sales, ideally as a Sales Manager or in a similar role. Strong verbal and written communication skills, with confidence in virtual and in-person presentations. Familiarity with Salesforce, Opera, and/or other CRM systems. Working knowledge of hotel operations and revenue management. Strong attention to detail and a service mindset tailored to high-expectation clients. Flexibility to work variable hours based on business needs, including travel. Independent judgment and discretion in decision-making, with the ability to handle confidential information appropriately. Ability to take ownership of tasks and follow through on additional responsibilities assigned by leadership. A degree in Hospitality Management is preferred but not required with relevant experience. A collaborative and guest-focused attitude aligned with Four Seasons standards and culture. A passion for delivering luxury service and exceeding expectations. Motivation to bring your unique personality and style to the role while upholding brand values. Desire to be part of a supportive team that values excellence and creativity. ***We are looking for a candidate with Europe work permit, dual European nationality will be an asset. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals.

Hotel Assistant Manager / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is looking for a Hotel Assistant Manager for our team. Candidates with a passion for excellence, proven leadership experience are invited to apply. Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Front Office Manager, as well to the Front Desk Manager. What you will do Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook. Works harmoniously and professionally with co-workers, supervisors and GSAs. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival. Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program. What you bring Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division. Candidates must speak read and write Spanish as well as being fluent in English. Must have the right to work in Spain . What we offer • Competitive Salary, wages, and a comprehensive benefits package. • Excellent Training and Development opportunities. • Complimentary Accommodation at other Four Seasons Hotels and Resorts. • Complimentary Dry Cleaning for Employee Uniforms. • Complimentary Employee Meals. Schedule & Hours • This is a full-time position. • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends.

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