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    4 Ofertas de trabajo de persona office en Madrid

    12
    The Palace, a Luxury Collection Hotel, Madrid

    Assistant Front Office Manager

    Assistant Front Office Manager_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. (Maternity Cover) We are looking for a dynamic, guest-focused and emotionally intelligent Assistant Front Office Manager to support the leadership of the Front Office Department during a maternity cover period. This role is essential to ensuring operational stability, luxury service excellence and strong team motivation in a highly demanding environment. Reporting directly to the Front Office Manager, the ideal candidate will demonstrate strong operational knowledge, solid leadership capability and a natural ability to inspire, structure and elevate teams. This position plays a critical role in restoring service consistency, improving quality results and re-energising a demotivated department. This opportunity is particularly suited to a young, driven and ambitious leader ready to make an immediate impact and leave a visible footprint in a short period of time. Operational Leadership • Support the daily management of Front Office operations including Front Desk, Guest Relations, Concierge, Bell/Door and Telephone Service • Ensure smooth, compliant and efficient check-in and check-out processes at all times • Supervise staffing levels to ensure service expectations, operational needs and financial objectives are met • Act as Manager on Duty when required • Ensure all operational procedures, brand standards and service sequences are consistently applied • Lead daily operational briefings and service alignment moments • Maintain excellent coordination with Housekeeping, Engineering, Security and Food and Beverage Team Management • Lead, motivate and energise the Front Office team through visible leadership • Actively manage performance through feedback, coaching and daily presence on the floor • Carry out 1:1 feedback sessions and support Personal Development Plans • Support disciplinary actions when required, in strict alignment with HR and hotel procedures • Contribute to building a culture of accountability, pride and emotional ownership • Identify training needs and collaborate closely with the Learning and Development Department Guest Experience • Actively engage with guests to ensure personalised, anticipatory and heartfelt service • Handle guest complaints with empathy, authority and effective resolution • Lead by example in service recovery and emotional intelligence • Monitor guest feedback, satisfaction scores, mystery guest results and online reputation • Implement corrective action plans together with the Front Office Manager • Drive visible improvement in service consistency and luxury behaviours Monitoring Performance & Quality • Support the execution of Quality Audits, Brand Audits and Mystery Guest programmes • Ensure corrective actions are implemented and tracked • Reinforce Forbes, LQA and internal brand standards • Actively participate in continuous improvement initiatives Financial and Administrative Responsibilities • Support cash handling, credit procedures and bad debt control • Assist with payroll validation and shift optimisation • Monitor operational incidents and reporting • Ensure compliance with all SOPs, LSOPs and internal controls Additional Responsibilities • Represent the Front Office in interdepartmental meetings • Act as a communication bridge between team and management • Support onboarding of new team members • Participate in departmental projects and hotel-wide initiatives Special Focus On Service Quality & Brand Standards • Re-establish luxury service standards across all guest touchpoints • Lead by visibility and personal example during peak operation times • Restore service confidence and pride within the team People Development & Engagement • Re-motivate a demotivated department through leadership presence and emotional intelligence • Create psychological safety while enforcing performance • Act as a positive energy driver within the operation Education and Experience • High school diploma or GED with minimum 1 year of supervisory or managerial experience in Front Office, Guest Services or similar OR • 2-year degree in Hospitality, Hotel and Restaurant Management, Business Administration or similar Additional Qualifications • Experience in luxury hospitality strongly preferred • Strong leadership, communication and conflict management skills • High emotional intelligence, resilience and adaptability • Ability to work under pressure in high-volume luxury environments • High level of English and Spanish, minimum B2 required • Availability to work mornings, evenings, weekends and holidays The salary for this position is $30.261,78 annually. This company is an equal opportunity employer. frnch1

    The Palace, a Luxury Collection Hotel, Madrid
    The Palace, a Luxury Collection Hotel, Madrid

    Talent Acquisition Executive

    Talent Acquisition Executive_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Working as part of the Human Resources team, the Talent Acquisition and Employer Branding Officer is responsible for the full end-to-end recruitment lifecycle for the hotel, including attraction, advertising, screening, interviewing, hiring coordination, onboarding follow-up and employer branding initiatives. The role plays a critical part in positioning the hotel as an employer of choice, ensuring that all recruitment and employer branding activities reflect the values, service culture and standards of a luxury hospitality environment. This includes active management of HR social media channels, recruitment campaigns and external representation of the brand. The position requires the highest standards of professionalism, discretion and confidentiality, and acts at all times as a brand ambassador for the hotel and Marriott International. Follow all company policies and procedures; maintain confidentiality of proprietary and personal information; protect company assets and reputation. Speak with others using clear and professional language; prepare and review written documentation accurately and completely. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of employees and candidates. Perform other reasonable job duties as requested. Talent Acquisition and Recruitment ▪ Manage the complete recruitment lifecycle for all hotel positions, from requisition to hiring and onboarding follow-up. ▪ Draft, publish and manage job advertisements in line with approved platforms, brand tone of voice and corporate guidelines. ▪ Conduct CV screening, telephone interviews and face-to-face interviews, coordinating selection stages with hiring managers. ▪ Organise and participate in open days, job fairs, campus recruitment and targeted sourcing initiatives. ▪ Coordinate and verify pre-employment documentation and checks in line with company standards and local legislation. ▪ Maintain accurate applicant tracking records, recruitment logs and documentation within HR systems. ▪ Support hiring managers with interview guidance, process compliance and selection decisions. Employer Branding and HR Social Media ▪ Develop, implement and maintain the employer branding strategy in alignment with hotel positioning and Marriott brand standards. ▪ Create, schedule and publish employer branding and HR-related content across approved social media channels. ▪ Build and manage editorial calendars to support recruitment campaigns, seasonal hiring and internal initiatives. ▪ Promote the employee experience, culture, career opportunities and internal recognition initiatives. ▪ Monitor engagement, performance metrics and trends, adjusting strategies to maximise reach and impact. ▪ Ensure all employer branding activities comply with brand governance, social media policies and data protection regulations. Administration and Reporting ▪ Maintain accurate recruitment and employee records in line with audit, compliance and data protection requirements. ▪ Track recruitment KPIs such as time-to-fill, source effectiveness and early turnover. ▪ Prepare regular recruitment and employer branding reports for Human Resources leadership. ▪ Maintain high standards of data accuracy, consistency and confidentiality across all systems. Communication ▪ Speak to candidates, employees and stakeholders using clear, professional and appropriate language. ▪ Exchange information with managers and colleagues effectively through meetings, email and HR systems. ▪ Handle sensitive conversations discreetly and in appropriate settings. ▪ Represent the hotel professionally in all internal and external communications. Working with Others ▪ Develop and maintain positive and productive working relationships with department heads and colleagues. ▪ Partner with internal stakeholders to ensure recruitment needs are met efficiently and professionally. ▪ Support team collaboration and contribution CRITICAL COMPETENCIES Analytical Skills ▪ Problem Solving ▪ Attention to Detail ▪ Data Accuracy ▪ Reporting Interpersonal Skills ▪ Stakeholder Management ▪ Teamwork ▪ Customer Service Orientation ▪ Professional Influence Communications ▪ Listening ▪ Written Communication ▪ Verbal Communication ▪ Electronic Communication ▪ Confidential Communication Personal Attributes ▪ Integrity ▪ Discretion ▪ Adaptability ▪ Professional Demeanour ▪ Stress Tolerance ▪ Initiative ▪ Accountability Organization ▪ Time Management ▪ Multi-Tasking ▪ Prioritisation ▪ Process Discipline PREFERRED QUALIFICATIONS Education :Bachelor’s degree in Human Resources, Business Administration, Marketing, Communications, Hospitality Management or related field preferred. Related Work: Experience At least 1 to 2 years of experience in recruitment, talent acquisition or HR operations, preferably within hospitality or service-driven environments. Mensual Pay. 28.542,58 This company is an equal opportunity employer. frnch1

    The Palace, a Luxury Collection Hotel, Madrid
    Sercotel Hoteles

    Camarero/a para Sercotel Aeropuerto Madrid

    Camarero/a para Sercotel Aeropuerto Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Localidad: Madrid Provincia: Madrid País: España Perfil: RESTAURACIÓN Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Te gustaría formar parte de una empresa reconocida en el sector hotelero? ¿Te interesa desarrollar tus conocimientos y habilidades en un ambiente dinámico y profesional? Ven a ser parte de nuestro gran equipo de trabajo, en la posición de Camarero/a para Sercotel Hotel Group en nuestro Sercotel Aeropuerto, donde tus principales funciones serán: - Recibir a la clientela del hotel, asesorar sobre los diferentes productos disponibles en el restaurante y recoger las diferentes peticiones por su parte. - Preparar y mantener en buen estado el área de trabajo, los equipos y utensilios para poder ofrecer un servicio de calidad al cliente. - Apoyar en los diferentes eventos que se realicen en el hotel y cualquier otra tarea derivada del día a día del restaurante. - Servicio en los distintos departamentos del hotel: desayunos, cafetería, banquetes, salones, etc. - Servicio Room Service. - Preparar y mantener en buen estado el área de trabajo, los equipos y utensilios para poder ofrecer un servicio de calidad al cliente. Requisitos ¿Qué necesitas para aplicar? - Contar con al menos 1-2 años de experiencia como Camarero/a en hoteles. - Experiencia en menú diario y carta. - Valorable Grado Medio o Superior de Hotelería o Cocina. - Idiomas: indispensable castellano (valorable el dominio de otros idiomas como por ejemplo inglés). - Manejo de Paquete office y TPV - Persona dinámica, buena presencia, con ganas de aprender y alta orientación al cliente. Se ofrece ¿Qué ofrecemos? - Contrato de sustitución (38 hs/semana). - Salario según convenio - Turnos rotativos de mañana (6 a 14) y tarde (16 a 24) - Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel - Descuentos Family & friends en hoteles Sercotel - Buen clima laboral e incorporación a un gran equipo. En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos

    Sercotel Hoteles