20 Ofertas de trabajo de spa manager en Barcelona

Hostess (Seasonal) / Kimpton Vividora Barcelona

What's the job? As the friendly face of our Food & Beverage outlets, you'll also be a helpful host, a local expert, and a proud brand ambassador. You'll report to the Food & Beverage Manager. Your day-to-day * Greet and warmly welcome all guests upon arrival, ensuring a positive first impression. * Escort guests to their assigned tables and provide clear explanations of service options when needed. * Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace. * Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices. * Verify that dining areas are properly set and ready before each service. * Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service. * Handle phone calls and guest inquiries in a professional and courteous manner. * Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction. * Assist with buffet setup, station organization, and other pre-opening tasks as needed. * Promptly communicate last call times for breakfast or specific services. * Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift. * Organize and file signed tickets, credit card receipts, and voids correctly. * Encourage guests to leave feedback through platforms like TripAdvisor or The Fork. * Monitor table turnover and guest needs, maintaining attention to detail and guest preferences. What we need from you * 1+ years' experience working with in hotel/restaurant. * Must be fluent in local language and English, additional languages will be highly valuable. * Outstanding communication skills * Excellent organizational and multitasking skills * Ability to interact with multiple types of people What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount

Food & Beverage Supervisor / Kimpton Vividora Barcelona

What's the job? As Food and Beverage Supervisor you will be responsible for supervising the team, ensuring the service is on point and solving any issue reported by the team. Reports to the Food and Beverage Manager. Your day-to-day * Support the Food & Beverage Manager in any required task. * Manage beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards. * Implement agreed upon beverage policy and procedures throughout the property. * Train staff on liquor control policies and procedures. * Monitor adherence to all liquor control policies and procedures. * Ensure Bar team provides excellent service and continually strives to exceed expectations. * Ensure service and other standards according to SOPs are adhered to. * Ensure cash handling procedures are followed and all stock items are managed. * Ensure that the Bar team is continually trained in product knowledge, all menus and Hotel initiatives. * Oversee the preparation and presentation of beverages to meet set standards. * Oversee staff training and carry out on-the-job training where required. What we need from you * Bachelor's degree in hospitality or related field. * Some college and/or advanced training in food and beverage management valuable. * 2+ years' experience working in Food and Beverage department as supervisor. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Bartender (Seasonal) / Kimpton Vividora Barcelona

What's the job? As the friendly face of our hotel bar, you'll also be a helpful host, a local expert, and a proud brand ambassador. Whether you're preparing drinks exactly as our guests want or serving them delicious food, you'll be devoted to creating relaxing, memorable experiences. Reports to the F&B Manager. Your day-to-day * Create a warm and welcome to everyone and setting the tone for each guest's experience. * Describe the selection of beverages of any kind and menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods. * Understand and memorize al recipes and descriptions of all our products, spirits, food cocktails and so on. * Set up your bar - stock up on all the supplies you'll need and manage your inventory. * Ensure that beverages are well stocked. * Look after all house made ingredients and preparations, double check quality daily. * Ensure that overall cleanliness and maintenance of the working area. * Be ready to jump into other ad-hoc duties when your colleagues need your help. * Work with your restaurant and kitchen colleagues to offer a seamless food service. * Assess customers' needs and preferences and make recommendations. * Report and follow up on maintenance and repairs and for the cleanliness of the bar. * Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. * 2+ years' experience working with in hotel/bar as bartender. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What we need from you * 2+ years' experience working with in hotel/bar as bartender. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Waiter/Waitress (Seasonal) / Kimpton Vividora Barcelona

What's the job? As the friendly face of our hotel restaurant, you'll also be a helpful host, a local expert, and a proud brand ambassador. Whether you're preparing drinks exactly as our guests want or serving them delicious food, you'll be devoted to creating relaxing, memorable experiences. You'll report to the F&B Manager. Your day-to-day * Create a warm welcome to everyone and set the tone for each guest's experience. * Describe the selection of drinks and menu items to guests by offering interesting, and vivid descriptions of each item's origin, taste and preparation methods. * Set up your outlet - stock up on all the supplies you'll need and manage your inventory. * Ensure that food and beverages are well stocked. * Ensure overall cleanliness and maintenance of the working area. * Be ready to jump into other ad-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace. * Work with your restaurant and kitchen colleagues to offer a seamless food service. * Assess customers' needs and preferences and make recommendations. * Report and follow up on maintenance and repairs and for the cleanliness of the bar. * Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. * Supervise the pool area to make sure every guest is following the stated rules and there are no issues. * 2+ years' experience working within hotel/restaurant. * Bachelor's degree in hospitality or related field. * Must be fluent in Spanish and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, team-worker and with passion for service. What we need from you What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Bell Staff / Kimpton Vividora Barcelona

What's the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Desk Manager. Your day-to-day * Greet all guests upon arrival. * Assist guests with luggage to their rooms promptly when checking in and upon checking out. * Promote all hotel functions and facilities. * Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. * Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. * Remove trash, papers, cans, bottles, cups, etc., in lobby area. * Assist guest with general information when Front Office is not available. * Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). * Polish and clean bell carts daily. * Assist guests into automobiles or taxi. * Prevent entrance of unauthorized or undesirable persons. * Quickly respond to guest requests in a timely and friendly matter. What we need from you * Studies in hospitality or related field. * 2+ years' experience working in Rooms department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Junior Front Office Agent / Kimpton Vividora Barcelona

Junior Front Office Agent What's the job? As a Junior Front Office Agent, you'll be the friendly face guests rely on for a smooth, welcoming experience. You'll assist with transactions, provide local insights, and help create the warm atmosphere that makes our guests feel at home. Reports to the Front Desk Manager. Your day-to-day * Be the warm welcome that kicks off a memorable guest experience. * Support the Front Office Supervisors and Front Desk team in daily operations. * Greet IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. * Assist with guest bookings and share opportunities to enhance their stay. * Handle cash and credit transactions following established procedures. * Support the check-in and check-out process, including ID verification and key handling. * Assist guests with requests, questions or basic concerns, escalating when necessary. * Follow all safety procedures and hotel standards. * Take pride in your appearance and act as a brand ambassador. * Stay informed about daily events and hotel activities. What we need from you * Degree in Hospitality, Tourism or related field (recent graduates or final-year students welcome). * Previous internship or up to 1 year of experience in Front Office or customer service. * Fluent in local language and English; additional languages are a plus. * Positive attitude, eagerness to learn, team spirit and passion for hospitality. What to expect from us * Discounted international room rates. * Real opportunities for growth within one of the largest hospitality companies. * Training programmes and access to IHG's learning platform. * Uniform and laundry service. * Meals while on duty. * Private health insurance discount. * Kimpton Benefits platform with exclusive employee discounts. * A fun, collaborative work environment

Maître / Rooftop ElCielo

Descripción de la empresa Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Descripción del empleo Welcome to ElCielo, the heartbeat of Barcelona. Nuestro bar & restaurante en la azotea, con vistas al Mediterráneo, donde la elegancia y la irreverencia se encuentran. El lugar ideal para beber, saborear, ver y ser visto: panorámicas al mar, piscina para desconectar, tumbonas para disfrutar del sol y cócteles al atardecer. ElCielo is the Limit! Buscamos un/a Maître para liderar la operativa de sala y la experiencia del cliente en ElCielo , nuestro rooftop totalmente reformado. Reportando al F&B Operations Manager , tu objetivo será asegurar un servicio excelente, impulsar la venta y garantizar un ambiente fluido, dinámico y alineado con los estándares de lujo de Sofitel. MISION DEL PUESTO Garantizar una experiencia excepcional, liderando el servicio de sala con un enfoque muy orientado al cliente y al negocio: excelencia operativa, ritmo, coordinación con Bar y Cocina, y un impulso constante de venta activa (upselling), fidelización y estándares de marca. PRINCIPALES FUNCIONES (sin carácter limitativo): • Coordinar y supervisar la operativa diaria del rooftop (servicios, flujos, asignación de mesas/zonas, tiempos), asegurando un servicio ágil y de alta calidad acorde a los estándares Sofitel. • Gestionar la coordinación operativa de los eventos del rooftop con Banquetes (montajes, timings y necesidades del servicio), garantizando una ejecución fluida según estándares Sofitel. • Ser referente en sala: presencia constante, hospitalidad visible, anticipación de necesidades y gestión eficaz de incidencias, elevando la satisfacción y fidelización del cliente. • Impulsar la venta activa y el upselling (bebidas, cócteles, recomendaciones), maximizando oportunidades comerciales y acciones promocionales del outlet. • Liderar, motivar y formar al equipo, potenciando actitud, estándares, storytelling del producto y mentalidad comercial. • Colaborar estrechamente con Bar y Cocina para garantizar un servicio coordinado, eficiente y coherente en momentos de alta demanda. • Diseñar, implementar y mantener estándares de servicio (SOP) junto con F&B, asegurando consistencia en experiencia, protocolo y calidad. • Velar por el correcto estado de instalaciones, material, uniformes y mise en place, garantizando orden, limpieza y preparación del servicio. • Asegurar el cumplimiento de normativas de higiene, seguridad y PRL, así como protocolos internos de la compañía. • Realizar briefings diarios para alinear al equipo sobre servicio, promociones, operativa y puntos clave del día. • Participar en reuniones y formaciones para potenciar el conocimiento del producto y mejorar la experiencia del cliente. Requisitos Experiencia mínima de 3 años en Rooftop en posición similar (Maître / Jefe/a de Sala / Supervisor/a), gestionando servicio, equipo y experiencia cliente en entornos de alto ritmo. Sólidos conocimientos de F&B; se valorará formación en coctelería y/o enología. Perfil comercial, con experiencia en venta adicional y upselling. Capacidad de liderazgo, comunicación efectiva y orientación al detalle; actitud proactiva y espíritu de equipo. Español e inglés avanzado; se valorará un tercer idioma (especialmente francés). Disponibilidad para trabajar en horarios rotativos y en entornos de alta exigencia. Competencias clave: Orientación al cliente y al detalle. Capacidad propositiva y espíritu innovador. Trabajo en equipo Organización, disciplina y resiliencia bajo presión. Proactividad y orientación a resultados. Información adicional ¿Qué ofrecemos? Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional. Retribución flexible con opciones como restaurante, transporte y mutua privada. Parking para bicicletas y patinetes , con punto de carga. Un entorno de trabajo dinámico, multicultural y motivador , rodeado de profesionales apasionados por la hospitalidad de lujo. Oportunidades de desarrollo profesional , tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo. Formación continua a través de nuestra plataforma Learn Your Way , diseñada para impulsar tu talento y tu crecimiento profesional. ¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal y como eres y puedes encontrar un trabajo y una marca que se ajuste a tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo aporte un propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las ilimitadas posibilidades de Accor. Al unirte a Accor, cada capítulo de tu historia es tuyo y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/ Haz lo que te gusta, preocúpate por el mundo, atrévete a desafiar el statu quo! #BELIMITLESS

Barman/Camarero/a Rooftop | ElCielo

Company Description Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job Description Welcome to ElCielo, the heartbeat of Barcelona. Nuestro bar & restaurante en la azotea, con vistas al Mediterráneo, donde la elegancia y la irreverencia se encuentran. El lugar ideal para beber, saborear, ver y ser visto : panorámicas al mar, piscina para desconectar, tumbonas para disfrutar del sol y cócteles al atardecer. ElCielo is the Limit! Buscamos un/a Barman / Camarero(a) para formar parte de ElCielo , nuestro outlet totalmente reformado. Reportando al F&B Supervisor Bar y al F&B Manager , tu objetivo será ofrecer un servicio de alta calidad, anticiparte a las necesidades del cliente y asegurar una experiencia memorable. MISIÓN DEL PUESTO: Ofrecer un servicio excepcional, interactuando con el cliente de forma proactiva: responder preguntas, recomendar y transmitir conocimiento sobre nuestra carta de bebidas y cócteles. Preparar y servir bebidas alcohólicas y no alcohólicas siguiendo recetas y estándares, cuidando siempre la presentación y la calidad . Detectar y anticipar necesidades para garantizar la comodidad y satisfacción del cliente en todo momento. Mantener un conocimiento actualizado de productos y promociones del bar. Asegurar el correcto funcionamiento de la barra: limpieza, organización, reposición y mise en place. Gestionar y controlar stock de bebidas y materiales, asegurando el registro correcto de ventas y operaciones en el sistema. Colaborar estrechamente con el equipo de F&B para garantizar un servicio fluido y eficiente. Cumplir con las normativas de higiene, seguridad y manipulación de alimentos y bebidas. Participar en formaciones, reuniones y sesiones de cata para seguir mejorando el conocimiento del producto y la experiencia del cliente. Qualifications Experiencia mínima de 2 años en un puesto similar, idealmente en hoteles 5 ★ , rooftops de alta gama o restaurantes gastronómicos. Formación en Hostelería/Restauración o Coctelería (valorable). Dominio de español e inglés (nivel avanzado); se valorará un tercer idioma, especialmente francés . Pasión por la coctelería y vocación de servicio. Capacidad para trabajar bajo presión manteniendo la calma en entornos de alta demanda. Habilidades organizativas, atención al detalle y altos estándares de calidad. Excelente comunicación, actitud proactiva y espíritu de equipo. Orientación total a la satisfacción del cliente. Contrato fijo discontinuo Additional Information ¿Qué ofrecemos? Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional. Retribución flexible con opciones como restaurante, transporte y mutua privada. Parking para bicicletas y patinetes , con punto de carga. Un entorno de trabajo dinámico, multicultural y motivador , rodeado de profesionales apasionados por la hospitalidad de lujo. Oportunidades de desarrollo profesional , tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo. Formación continua a través de nuestra plataforma Learn Your Way , diseñada para impulsar tu talento y tu crecimiento profesional. ¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal y como eres y puedes encontrar un trabajo y una marca que se ajuste a tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo aporte un propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las ilimitadas posibilidades de Accor. Al unirte a Accor, cada capítulo de tu historia es tuyo y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/ Haz lo que te gusta, preocúpate por el mundo, atrévete a desafiar el statu quo! #BELIMITLESS

Director of Sales / 5* hotel

The Director of Sales is a key member of the Executive Committee and is responsible for defining, leading and executing the commercial strategy of Grand Hotel Central, a 5-star classic luxury property in the heart of Barcelona. The role encompasses Sales (Leisure, Corporate, Groups & Events), Reservations and Revenue Management, ensuring total alignment between commercial objectives, brand positioning and profitability. The Director of Sales leads, coaches and develops the Sales, Reservations and Revenue teams, driving performance while maintaining the highest luxury service standards. This position plays a critical role in maximizing total hotel revenue, strengthening the hotel’s positioning within the luxury segment, increasing direct business contribution and ensuring sustainable long-term growth. KEY RESPONSIBILITIES Commercial & Strategic Leadership Define and implement the overall Sales and Revenue strategy in line with hotel objectives, brand standards and market conditions. Lead the annual budgeting process, including rooms, F&B, MICE and ancillary revenues, with full ownership of forecasting and commercial KPIs. Actively monitor market trends, demand patterns, competitor set and distribution landscape to proactively adapt strategies. Ensure total alignment between Sales, Reservations, Revenue, Operations and Finance. Sales (Leisure, Corporate, Groups & Events) Oversee and drive all Sales activities across Leisure, Corporate, MICE and Events segments, ensuring achievement of budgeted revenues. Lead the proactive and reactive sales strategies, including key account management, prospecting, contracting and conversion. Maintain and develop relationships with luxury consortia, key travel partners, DMCs, corporate clients and event agencies. Support and guide the team in negotiations of high-value contracts, groups and events. Represent the hotel at selected trade shows, sales missions, workshops and key commercial events. Revenue Management & Distribution Oversee the Revenue Management strategy, ensuring optimal pricing, inventory control and channel mix. Work closely with the Revenue Manager and Reservations Manager to maximize RevPAR, ADR and GOP. Supervise distribution strategies across all channels (direct, OTA, consortia, wholesalers) ensuring rate parity and content accuracy. Lead regular forecast, revenue and business review meetings, providing strategic direction and clear action plans. Reservations Provide strategic oversight of the Reservations Department, ensuring efficient processes, high conversion rates and luxury service standards. Ensure reservations systems, rate codes, packages and upselling strategies are correctly implemented and optimized. Support the development of training programs to align Reservations and Front Office teams with commercial objectives. Team Leadership & Development Lead, inspire and develop the Sales, Reservations and Revenue teams, fostering a culture of accountability and excellence. Set clear objectives, monitor performance and support professional growth through coaching and training. Actively participate in Executive Committee meetings and contribute to the overall strategic direction of the hotel. Participate in Duty Manager rotations when required.

Prácticas Eventos

Asistir al Event Manager en la coordinación y gestión de eventos internos y externos. Apoyar en la preparación y seguimiento de propuestas para clientes corporativos (B2B) y particulares (B2C). Colaborar en la comunicación con los distintos departamentos implicados (cocina, restauración, operaciones, comercial). Supervisar la correcta ejecución de los eventos en los diferentes espacios del hotel (restaurantes, terrazas, salones). Participar en el desarrollo de nuevas ideas y acciones para reforzar la marca y aportar valor añadido. Dar soporte en la elaboración de informes y seguimiento de resultados de las acciones realizadas.

Director of Travel Industry Sales

JOB SUMMARY Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met. Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing and Executing Sales Strategies • Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met. • Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS). • Assists with the development and implementation of promotions, both internal and external. • Actively participate where necessary on all special projects/events such as Site Inspections, Familiarization (FAM) trips. • Plans and participates in Sales trips and industry related meetings. • Participates in departmental sales meetings, relevant operational meetings and pre-cons. Maximizing Revenue • Provides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members. • Directs the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals. • Promotes the property’s inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations. Managing Sales Activities • Monitors all day to day activities of direct reports. • Approves space release for catering to maximize revenue (e.g., Director of Sales (DOS), Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Manages the orchestration of the International Travel program as it relates to business development and property package creation. • Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments. • Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. • Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. Analyzing and Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. • Assists Revenue Management with completing financial projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement. • Develops and executes the annual Sales plan for the assigned market for all direct reports. Providing Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Executes and supports the company’s Customer Service Standards and property’s Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Global Sales Organization (GSO)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers. Managing and Conducting Human Resources Activities • Interviews, selects and trains employees • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status • Provides for the safety and security of the employees or the property • Monitors employee attendance and records absences/tardiness. • Helps direct supervisors to achieve their own development goals. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Assistant Restaurant Manager-Enoteca**

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.