Santa Cruz de Tenerife, España
Assistant Manager / Guest Experience
JORNADA: Por definir
SALARIO: A convenir
Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Assistant Manager of Guest Experience at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for…? We seek a passionate leader who delights in anticipating guest needs, crafting memorable experiences and inspiring a team committed to excellence. As Assistant Manager of Guest Experience , you will support the overall department leadership, ensure flawless operational execution, and help shape elevated, personalized moments for every guest. If you are detail‑driven, hospitality‑minded, and energized by motivating others to deliver exceptional service, we would love to meet you. Your responsibilities will include… Leadership & Operations Support the Guest Experience Manager in the daily coordination of the department and team supervision. Oversee key arrival, stay and departure operations to ensure seamless, personalized and luxury‑driven experiences. Ensure consistent application of protocols, processes and brand standards, acting as the operational reference point in the absence of the Manager. Guest Engagement Welcome, escort and proactively follow up with VIPs, returning guests and those with special stays. Ensure personalized gestures, recognition and special amenities are executed at the highest standard. Serve as the escalation point for complex guest issues, resolving each situation with empathy, discretion and efficiency. Experience Design & Personalization Guarantee accurate updates of guest preferences, profiles and key information in internal systems. Assist in the creation, coordination and execution of bespoke experiences, surprises and thoughtful touches that create “wow moments.” Monitor guest satisfaction through surveys, direct feedback and internal platforms, identifying trends and opportunities for improvement. Cross-Department Collaboration Work closely with Front Office, Housekeeping, F&B, Spa and other departments to ensure frictionless experiences throughout the stay. Participate in the planning and follow‑up of interdepartmental initiatives that impact the overall guest journey. Administrative & Team Support Support in preparing reports, operational analyses, inventories and weekly/monthly department planning. Participate in the training, coaching and ongoing development of the Guest Experience team. What we are looking for… Natural, empathetic and inspiring leadership. Previous experience in Guest Experience, Guest Relations, Front Office or similar roles, ideally within luxury hospitality. Excellent communication, problem‑solving and decision‑making skills. Ability to prioritize and manage multiple tasks with elegance and accuracy. Strong teamwork spirit, positive attitude and commitment to The Ritz-Carlton Gold Standards. Fluency in English and Spanish; German or other languages will be a strong advantage. Valid work permit for Spain. How we inspire you… Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction. Attractive above-market salary and flexible compensation. “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents. 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort. Up to 75% off flights for residents of Tenerife to Mainland Spain. Extensive corporate benefits with many leisure and travel discounts. A special birthday surprise. A complimentary stay in our resort after one year of service. 13th and 14th salary payments. Innovative training and development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service provided (where applicable). Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues. Participation in our social responsibility initiatives to give back to the community. Comprehensive corporate medical care. (All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply now on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence. Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
