8 Ofertas de trabajo de supervisor en Barcelona

Camarero/a / Rooftop

Reportando al F&B Supervisor Bar y al F&B Manager, será responsable de proporcionar un servicio de calidad que garantice la satisfacción de todos nuestros clientes, de anticiparse a sus solicitudes y de responder positivamente a las peticiones especiales. MISIÓN DEL PUESTO: Hacer recomendaciones sobre las bebidas y platos que se ofrecen en el bar, responder a preguntas y compartir información adicional con los clientes. Garantizar el funcionamiento fluido y eficiente de su área y promover un servicio de excelencia para nuestros huéspedes. Responsable de ejecutar de manera cualificada, autónoma y responsable el servicio y venta de alimentos y bebidas desde el inicio hasta la entrega de la comanda. Mantener siempre las mesas limpias y preparadas para el próximo cliente siguiendo los estándares marcados. Gestionar de forma eficaz su tiempo y productividad durante su turno de trabajo. Asegurar siempre una estación equipada y limpia para un buen funcionamiento del servicio para uno mismo y sus compañeros. Reconocer las necesidades y la comodidad del cliente durante todos los periodos de servicio y centrarse en la relación y la satisfacción del cliente: ser atento y profesional en todo momento. Preparar bebidas alcohólicas y no alcohólicas para los clientes del bar y el restaurante. Evaluar las necesidades y preferencias de los clientes y hacer recomendaciones. Tener conocimiento completo de la carta de bebidas y de comida, para ser capaz de explicar, recomendar y vender los platos/bebidas a nuestros clientes. Asegurarse de que comprende y conoce a fondo todos los productos ofrecidos en el Bar y la carta. Mantener el más alto nivel de limpieza, la presentación del mobiliario y la correcta puesta a punto del espacio de trabajo. Asegurarse de que todos los tickets de los clientes se contabilicen correctamente al final de cada período de servicio en el sistema, junto con la caja y las tareas relacionadas con esta tarea. Es totalmente responsable de las existencias y controles de stock.

Asistente Front Office Manager

Dar soporte al Front Office Manager en la organización, la dirección y el control del área de Recepción y Conserjería. Satisfacer, siguiendo las normas de calidad del hotel, las necesidades del cliente en cuanto a reservas, asistencia e información, atendiendo a las comunicaciones, realizando para ello las funciones administrativas, de facturación y comerciales. Responsabilidades y tareas 40 horas semanales Organizar las actividades del departamento distribuyendo el trabajo según las previsiones y asignando tareas específicas según necesidades concretas de acuerdo con los índices de ocupación, entrada o salida de grupos, prórrogas de estancias, etc. Supervisar el planning de reservas a corto, medio y largo plazo, teniendo en cuenta situaciones de overbooking para proponer y llevar a cabo las acciones pertinentes. Revisar las listas de no show, clientes VIP, rooming list, etc. Organizar la llegada de grupos. Confeccionar y supervisar los informes diarios de ocupación. Coordinar con la gobernanta las actividades que conciernen a ambos departamentos: partes de conciliación de habitaciones, habitaciones de entrada y salida, cambios de habitaciones, clientes especiales, bloqueos, etc.). Coordinar con mantenimiento los trabajos por averías, reparaciones, haciendo un seguimiento específico a los que afectan a la estancia de los clientes. Realizar las tareas y funciones propias de la recepción y conserjería, interviniendo de forma personal como elemento de apoyo para su personal dependiente, con objeto de agilizar el proceso. Supervisar las actividades realizadas en su área, con objeto de maximizar el rendimiento de los servicios y verificar que el cliente ha recibido una prestación acorde con la esperada. Recibir y atender personalmente a los clientes VIP u otros que por su importancia para el hotel se considere necesario, verificando la asignación de sus habitaciones. Atender y responder de manera eficaz, amable y discreta las reclamaciones y quejas planteadas por los clientes, mediante la utilización de las técnicas más adecuadas en cada caso, para lograr el máximo nivel de satisfacción del huésped. Tener una estrecha relación con el departamento comercial y dirección para una mejor gestión del booking y desarrollo de las acciones promocionales y de venta. Dirigir e intervenir en las actividades del front y back de recepción y conserjería para impulsar los trabajos bajo un estándar alto de calidad. Supervisar las actividades de conserjería y teléfonos, verificando el buen servicio de maleteros, botones, atención telefónica presentando especial cuidado en situaciones especiales por ocupación, grupos, eventos, etc. Asistir a reuniones. Supervisar la fluidez de la comunicación interdepartamental. Comprobar el buen uso y mantenimiento de los utensilios, maquinaria, enseres, etc. de las unidades o secciones que dependen de él. Llevar al día las reservas (horas limites, garantías, cupos, fechas release, precios) en colaboración con el Head host supervisor. Realizar guardias de M.O.D según la necesidad del hotel.

Shift Engineer

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do ... We are looking for a Shift Engineering to join the opening team at SLS Barcelona. Under the guidance of the Engineering Supervisor, you will be responsible for providing support in all aspects related to preventive and corrective maintenance of all areas of the hotel (swimming pool, common areas, kitchens, rooms, etc...). Carry out corrective and preventive maintenance of hotel facilities. Collaborate with outsourced services in the area. Attend daily reports reported at the hotel. Record incidents using maintenance management software. Maintain order and cleanliness in work areas, workshops and warehouses. Check the correct operation of the facilities. Qualifications What we are looking for... Qualification in variety of engineering/maintenance. +2 years of experience in maintenance. Ability to multitask and work in a fast-paced environment. You are organized and get things done. English language skills highly valuable. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Duty Manager

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Duty Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Duty Manager will oversee the smooth operation of the hotel during their shift, ensuring that all departments are aligned in delivering exceptional guest experiences and maintaining brand standards. Supervise and support hotel operations during assigned shifts, ensuring service excellence and operational efficiency. Be the primary point of contact for guests, handling requests, complaints, and feedback in a professional and empathetic manner. Ensure guests receive prompt, cordial attention and personal recognition. Coordinate with all departments to resolve issues quickly and effectively, maintaining a seamless and positive guest journey. Ensure repeat guests and other VIPs receive special attention and recognition. Control room availability, room types, accuracy of room count and rate categories. Maximize occupancy, revenue & average rate while maintaining high service standards. Approve upgrades and special amenities in absence of manager. Support with team training, motivation, and performance monitoring. Manage arrivals, departures, and room allocations, ensuring guest expectations are exceeded. Ensure all operational issues are communicated effectively during handovers and reported appropriately to department heads. Qualifications What we are looking for... At least 2 years of experience in a similar Duty Manager or Supervisory role, preferably in a lifestyle or upscale hotel. Pre-opening experience is a strong advantage. Someone who understands, celebrates and embraces the SLS brand values. Proven ability to lead teams, handle pressure, and make sound decisions independently. Strong problem-solving skills, a hands-on approach, and a commitment to continuous improvement. Excellent communication skills in English and Spanish, both written and spoken. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. A positive, energetic personality who builds trust and encourages collaboration across departments. Flexible availability, including weekends, holidays, and variable shifts. A proactive mindset with a natural ability to adapt, connect, and inspire those around you. You lead with empathy, act with integrity, and take ownership of the guest experience. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Sales & Event Trainee

The Sales & Events Intern will work as a team member to create the most professional sales team in Nobu Hotel Barcelona. He/She will be of support to the Sales & Events team. The Intern must demonstrate high energy levels & provide consistently high levels of customer service and accurate and detailed work, whilst also working with Events Executive/Manager to establish and develop solid relationships with the decision makers within the market. General responsibilities • To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. • To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel policies and procedures. • To ensure that the hotel’s database is up to date. • Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters. • Liaise with events executive/managers on any corporate, leisure or group issues and action as required, maintaining communication internally. Specific Duties & Tasks • Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination • Learn hotel room categories, features, and the restaurant’s menu. • Learn and perform all aspects of marketing: creating collateral, updating the website, support the PR team, support events, participate in marketing operations meetings, handle marketing calendar, etc. • Support the Events team in proceeding to site inspections and organizing events. • Follow-up on client’s requests, pro-forma invoices, rooming-lists, payments of deposits and outstanding balances, etc. • Maintain complete records of all sales agreements, contracts, and quotes. • Ensure that the hotel’s database is up to date. • Negotiate with clients and draft proposals after the sale has been executed. • Collaborate with Sales & Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication. • Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so.

Recepcionista de Noche

El Recepcionista de Noche es el primer punto de contacto para los huéspedes durante el turno nocturno, garantizando una experiencia excepcional desde la llegada hasta la salida. Su misión es proporcionar un servicio de alta calidad, asegurando la seguridad y el correcto funcionamiento de las operaciones nocturnas del hotel, así como la correcta gestión administrativa. Responsabilidades y Funciones: • Recibir y atender a los huéspedes con profesionalismo y calidez. • Gestionar el check-in y check-out de manera eficiente. • Atender solicitudes, resolver incidencias y gestionar reclamaciones con eficacia. • Asegurar que los mensajes, paquetes y correspondencia de los huéspedes sean entregados oportunamente. • Mantener una estrecha comunicación con Housekeeping sobre el estado de habitaciones y objetos perdidos. • Revisar y actualizar los perfiles de huéspedes recurrentes. • Garantizar la precisión de la facturación y el cierre de cuentas. • Realizar el balance de caja al final del turno con exactitud. • Completar todas las tareas de auditoría nocturna conforme a la checklist establecida. • Verificar y asegurar las garantías y créditos de los clientes. • Asegurar el cumplimiento de los protocolos de seguridad y emergencia del hotel. • Realizar rondas de seguridad nocturnas en áreas clave como pisos, garaje y zonas técnicas. • Reportar cualquier riesgo o incidente al supervisor de turno. • Manejar y garantizar el correcto uso de las cajas de seguridad. • Mantener comunicación efectiva con otros departamentos para garantizar la excelencia operativa. • Asegurar la correcta transmisión de información al equipo del turno siguiente. • Participar en reuniones y sesiones de formación para el desarrollo profesional.

Waiter - Waitress

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Waiter/Waitress to join the opening team at SLS Barcelona. Under the guidance of the Food & Beverage supervisor, you’ll be preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences. Support the team with the Food & Beverage operations. You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time. Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves. Work with the rest of team in keeping things running smoothly and tidily. Describe the selection of drinks and menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste and preparation methods. Set up your outlet – stock up on all the supplies you’ll need and manage your inventory. Ensure that food and beverages are well stocked. Ensure overall cleanliness and maintenance of the working area. Be ready to jump into other ad-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace. Work with your restaurant and kitchen colleagues to offer a seamless food service. Comply with departmental policies, procedures, and service standards. Anticipate the needs of our guests with an attentive and intuitive service Assess customers’ needs and preferences and make recommendations. Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction. Assess guests' needs and preferences so that you are able to advise appropriately. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. Complies with safety and HACCP standards. Qualifications What we are looking for... +2 years of experience in hospitality within food & beverage. Some college and/or advanced training in food and beverage management valuable. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Supervisor/a, Camarero/a y Churrero/a

Nuestra churrería, ubicada en el centro de Barcelona, está en plena expansión y por eso buscamos ampliar nuestro equipo con personas con ganas, energía y compromiso . Estamos contratando supervisores/as, camareros/as y churreros/as. 🕒 Ofrecemos dos diferentes tipos de turnos : Jornada completa Lunes a Viernes (37.5h) Jornada parcial (solamente Sábados y Domingos) 💰 Salario: Muy competitivo, a convenir según experiencia Descripción del puesto: Buscamos un/a supervisor/a dinámico/a y responsable para liderar la operación diaria de nuestra churrería en Barcelona. La persona seleccionada deberá garantizar la calidad del servicio y la satisfacción de los clientes, coordinando tareas clave como atención al público, preparación de productos, manejo de caja y gestión del equipo. Esto significa que el/la supervisor/a es uno más del equipo, y que va a ayudar con las actividades de camarero/a o churrero/a según se necesite. Buscamos un/a camarero/a amable y dinámico/a para unirse a nuestro equipo en una churrería tradicional de Barcelona. La persona seleccionada será responsable de atender a los clientes, tomar pedidos, servir churros y bebidas, gestionar cobros, mantener el área de servicio limpia y contribuir a una experiencia acogedora para nuestros visitantes. Buscamos un churrero/a apasionado/a por la elaboración artesanal de churros y porras, con experiencia en el manejo de masas y freidoras. La persona seleccionada será responsable de la preparación de la masa, fritura, presentación y mantenimiento del área de trabajo, garantizando la calidad y frescura de nuestros productos. Ofrecemos: ✅ Contrato estable con posibilidad de crecimiento. ✅ Propinas compartidas entre el equipo. ✅ Turno fijo (mañanas o tardes) ✅ Ambiente de trabajo familiar y dinámico. ✅ Capacitación gratuita en servicio de mesa y manejo de productos. ✅ Eventos y celebraciones internas con el equipo. Si te gusta el trato con la gente y quieres formar parte de nuestro equipo, ¡envíanos tu CV con referencias y únete a nuestra familia! Para facilitar el proceso de selección, agradecemos que incluyas referencias laborales en tu CV, con nombre, cargo y datos de contacto. También déjanos saber el turno preferente, mañanas o tardes. Fecha de inicio prevista: 25/06/2025