117 Ofertas de trabajo en Barcelona

GUEST RELATIONS

Buscamos un GUEST RELATIONS AGENT, con las siguientes FUNCIONES: • Ser eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles. • Dar la bienvenida a los huéspedes a su llegada, acompañarlos a su habitación y familiarizarles con los servicios e instalaciones del hotel. Dar la bienvenida, a pie de coche, para todos aquellos huéspedes que llegan en transfer provisto por el hotel. • Desarrollar una relación profesional, servicial y enfocada en los detalles con el fin de que el cliente tenga una estancia única e inolvidable. • Gestionar eficazmente las quejas de clientes, no solo encontrando la solución y haciendo seguimiento, pero también con el fin que el cliente se vaya contento del servicio recibido en el hotel. • Informar bien a los clientes de todos los servicios en el hotel y actuar como un apoyo al departamento de Conserjeria en recomendaciones de la cuidad. • Garantizar que los estándares de The Leading Hotels of the World y Forbes se cumplen de manera natural y profesional. • Coordinar la asignación de los VIPS, y revisar sus preferencias. (eg. Habitación con balcón, baño, piso alto...etc) • Gestionar todas las peticiones especiales, incluyendo todas las peticiones de flores, decoración de habitaciones, pedidas de mano, regalos de agencias o clientes. • Establecer contacto continuado con los

Food & Beverage Supervisor-Enoteca

POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Kitchen Internship / Kimpton Vividora Barcelona

What’s the internship? As kitchen intern you’ll be preparing all the dishes according to our menu and services as well as thinking of new ways to improve our service. You’ll be supervised by the Chef and the kitchen team. Your day-to-day Preparation of the daily service and the mise-en-place. Cleaning and maintenance of your work area and the kitchenware. Appropriate use of work machines and individual protection equipment. Correct storage of the prepared products in the appropriate chamber and identification of the preparation date. Annotating the necessary products for the next service. Proper order, cleaning and maintenance of your work area. Compliance of the environmental policy.

University Intern-Hotel Arts Barcelona

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Especialista Mantenimiento para Sercotel Caspe

Funciones ¿Te gusta la hotelería y quieres continuar desarrollando tu trayectoria profesional en el área de Mantenimiento? ¿Tienes experiencia siguiendo programas de mantenimiento en hoteles y aplicando los procedimientos correspondientes de esta área? Ven a ser parte de nuestro equipo de trabajo, en la posición de Técnico/a de Mantenimiento para Sercotel Hotel Group en uno de en nuestros hoteles situado en Barcelona, donde tus principales funciones serán: - Ayudar en la realización directa de tareas de mantenimiento, asegurándose de realizar las operaciones reglamentarias definidas en los reglamentos de las instalaciones o en las instrucciones técnicas que las desarrollan, y que los valores correspondientes de los diferentes parámetros se mantengan dentro de los límites exigidos a éstos. - Controlar y supervisar las visitas y el trabajo realizado por las empresas externas contratadas, que presten servicios de mantenimiento de las instalaciones determinadas. - Cumplir el Plan de Mantenimiento y de su registro tanto en GMAO, como en soporte papel cuando sea necesario. - Comunicar las incidencias, lo antes posible, al Director/a del hotel. - Ayudar en el cuidado y la limpieza de las salas de máquinas, instalaciones, cuadros eléctricos, taller, etc. - Almacenar los productos y distribuir las mercaderías recibidas. Requisitos ¿Qué necesitas para aplicar? - Experiencia de 2-3 años como Ayudante de Mantenimiento en hoteles. - Tener conocimientos técnicos en: electricidad, climatización, refrigeración, fontanería, albañilería, carpintería, protección contra incendios, cerrajería y pintura. - Valorable tener conocimientos en el uso de herramientas GMAO. - Ser una persona proactiva, dinámica y con ganas de aprender. Se ofrece Inscríbete y descubre lo que Sercotel te puede ofrecer: - Contrato indefinido a jornada completa - Turnos de 09 a 18 de lunes a sábado, descanso domingo+ otro día rotativo) - Salario fijado según convenio. - Buen clima laboral e incorporación a un gran equipo de trabajo dinámico y profesional. - Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel - Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos

Lencera/o / Lavandera/o

Reportando al Room Division Manager, estas son las responsabilidades y funciones a título enunciativo, pero no limitativo:  Uniformidad: o Lavado, planchado, arreglos y ajustes de uniformes. o Almacenamiento de stock de uniformes.  Ropa de clientes: o Recogida en la habitación de la ropa del cliente. o Lavado y planchado. o Entrega al cliente en su habitación asignada.  Lavado de cortinas, manteles, fundas de silla, almohadas, rellenos de nórdicos, faldones de camas, etc.  Mantener limpia y ordenada la lavandería y la entrega de uniformes al personal.  Asegurarse de que el uniforme y la apariencia personal estén limpios y sean profesionales.  Mantener la confidencialidad de la información de propiedad.  Proteger los activos de la empresa.  Hablar con los demás utilizando un lenguaje claro y profesional.  Contestar el teléfono usando la etiqueta apropiada.  Desarrollar y mantener relaciones de trabajo positivas con los demás.  Equipo de apoyo para alcanzar objetivos comunes.  Realizar otras tareas laborales razonables según lo soliciten los supervisores, aquellas funciones análogas y/o equivalentes, inherentes a la propia prestación profesional.  Asegurarse de que se cumple el procedimiento de incendios y los protocolos de Prevención de Riesgos Laborales del hotel en el departamento.  Asegurarse de que cualquier actividad sospechosa o algo inusual debe ser reportado inmediatamente.  Respetar todas las medidas y protocolos de prevención de riesgos laborales, distanciamiento social, limpieza y desinfección. ¿Qué ofrecemos? • Contrato indefinido - 16 horas • Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. • Formación continua a través de nuestra plataforma Academy. • Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo.

Jefe de cocina

Somos un nuevo restaurante de tapas ubicado al lado de 4 gats, y estamos buscando a un jefe de cocina con experiencia que nos pueda guiar en nuestro inicio en el local.

Front Office Agent (sustitución baja IT)

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Front Office Agent to join the opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. Greet and assist guests in a warm, courteous, and professional manner. Handle cash and credit transactions, ensuring the accuracy of guest billing. Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. Ensure all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Report any issues to the correct department and check to ensure the work has been completed. Ensure that the reception and public areas are clean, tidy and presentable at all times. Qualifications What we are looking for... Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. Previous experience with pre-opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Ability to multitask and work in a fast-paced environment. Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Assistant Director Offsite Catering- Hotel Arts Barcelona

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

SUSHIMAN

Se busca sushiman con experiencia para take away de sushi en el barrio de Gracia, Barcelona. Importante tener experiencia labora y tener papeles en regla pata trabajar en España. Manda whatapps al tl 660179260 con su cv. Gracias

Camarera/o de sala

El Maleducat es un proyecto de tres amigos: Víctor, Marc e Ignasi, donde proyectamos nuestra experiencia gastronómica ideal. Compartir, de un modo desenfadado, el placer del buen comer y el buen beber. Queremos ofrecer un excelente producto y brindar un servicio profesional a la par que cercano y distendido. Estamos buscando una figura de camarera de sala y barra que nos ayude a completar el equipo de sala. Estamos buscando a una persona polivalente y con pasión por la gastronomía. Como camarera deberás contribuir junto al equipo de sala, creando una experiencia profesional, cercana y desenfadada que adorne la experiencia gastronómica y realzando la experiencia Maleducat. Funciones del rol: a) Atender a los clientes y sus expectativas, asesorando a los mismos sobre los productos y la experiencia b) Garantizar una experiencia profesional a la par que cercana y distendida c) Asegurar que se transmite un mensaje claro, coherente y preciso a los clientes para estandarizar la experiencia Maleducat d) Garantizar la satisfacción de los clientes durante el servicio atendiendo y, en la medida de lo posible, avanzándose a sus peticiones e) Realizar todas las tareas de preparación de las estaciones de servicio así como montaje de la sala y barra. f) Realizar, junto al equipo, limpiezas profundas semanales para mantener los estándares de limpieza y pulcritud g) Trabajar según los estándares de servicio establecidos, asegurando en todo momento el funcionamiento, limpieza y abastecimiento de las estaciones de servicio

PRÁCTICAS RECEPCIÓN 5* (BARCELONA)

Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 250 hoteles con presencia en más de 18 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Eurostars Gran Marina 5 *** busca incorporar a su equipo de recepción a un/a practicante motivado/a que desee desarrollar sus habilidades en un hotel de alto nivel. Duración de las prácticas: 3 a 6 meses. Ubicación: Eurostars Gran Marina 5*****, Barcelona, España. Responsabilidades: Atención personalizada a los clientes durante el check-in y check-out. Gestión de reservas y atención telefónica. Asistencia en la preparación de documentación de llegada y salida de los huéspedes. Colaboración en la resolución de incidencias y necesidades de los clientes. Soporte en tareas administrativas y coordinación con otros departamentos del hotel. Requisitos: Estudiantes de Turismo, Gestión Hotelera, o afines. Nivel alto de inglés (se valorarán otros idiomas). Buenas habilidades comunicativas y de atención al cliente. Actitud proactiva, responsable y con ganas de aprender. Disponibilidad para realizar las prácticas con convenio. Se valorará experiencia previa en recepción o en atención al cliente (no imprescindible). ¿Qué ofrecemos? Además, al formar parte de Grupo Hotusa podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) Disfrutar de noches de hotel gratis: con el Programa de referenciados de Grupo Hotusa, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.