3 Ofertas de trabajo de guest service en Málaga

We are seeking a hands-on, dynamic individual to join our team as an Experience Curator. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial. You will collaborate with the team to enhance the overall experience by: -Resolving community requests promptly via the ticketing tool -Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks -Ensuring families have an outstanding experience at every touchpoint of their journey -Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways -Gathering feedback and identifying opportunities for improvement through direct interaction with families -Assisting new families in integrating into the community -Communicating upcoming activities to maximize participation -Managing content for the internal UGC channel to build the brand on social media -Ensuring seamless information flow across the team -Coordinating with the onboarding team to ensure smooth handovers during family arrivals -Participating in pre-arrival webinars and orientation sessions -Booking services upon families’ requests You Will Be Responsible For: -Planning and executing community-building events and workshops, including give-back programs -Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences -Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families -Developing and managing the services offering with partners, ensuring smooth organization and implementation -Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation -Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS Accounting & Administrative Tasks: -Record and reconcile daily expenses and vendor invoices in alignment with company procedures. -Provide general support for location-level financial documentation and reporting as needed. -Manage basic documentation, data entry, and filing to support day-to-day operational workflows. -Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.

Reservations Agent Kimpton Los Monteros

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What's the job? As a Reservations Agent, you will provide accurate information about rates, availability, and other details related to guests' travel plans. You will also process payments, confirm reservations, and ensure guest satisfaction throughout the booking process. Your day-to-day * Provide customer service via phone or email. * Make, modify, and cancel guest reservations. * Respond to inquiries about hotel services, amenities, the surrounding area, and other general information. * Collect payment information at the time of booking and process payments. * Assist guests with special requests. * Maintain records of reservations and cancellations What we need from you? * Bachelor's degree in Hospitality or a related field. * More than 2 years of experience working in a hotel reservations department. * Excellent customer service skills. * Strong communication skills. * Spanish and English required; additional languages are highly valued. * Proactive, positive, energetic, dynamic, empathetic, team-oriented, and passionate about service. What to expect from us * Discounted international rates at IHG hotels. * Opportunities for professional growth within one of the world's largest hospitality companies. * Training programs and access to IHG's learning platform. * Meals during shifts. * Discount on private health insurance. * Kimpton Benefits: our exclusive employee discount platform. * A cool work environment and lots of fun

Night Auditor Kimpton Los Monteros

Our hotels never sleep. So, we're looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures ● Checking guests in, out and managing any wake-up call requests ● Answering phones and dealing with overnight guest queries ● Running night audit property management systems or manual equivalents ● Performing other duties such as concierge services and special guest requests What We need from you: ● Accounting and mathematics skills for accurate auditing and payment processing ● Cash handling experience for counting and securing bank and processing cash payments ● Computer literacy, including familiarity with PMS software ● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff ● Customer service experience ● Knowledge of hotel operations, offers and the local area What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family