Ofertas
    Provincia

    12 Ofertas de trabajo de guest experience en Madrid

    12
    Four Seasons Madrid

    Assistant Banquet Manager / Four Seasons Hotel Madrid

    Assistant Banquet Manager / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotel Madrid: Welcoming, cosmopolitan and vibrant, Madrid is a city to fall in love with and our new Four Seasons Hotel Madrid positions you right in the heart of everything that makes it so dynamic. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. Four Seasons Hotel Madrid, has to 200 guest rooms including 39 suites, 22 luxury residences, 3 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of Assistant Banquets Manager : We currently have an opportunity for an experienced Assistant Banquets Manager to join our team ! Reporting into the Banquets Manager, you will be responsible for leading the Banquets department operation with passion and creativity; ensuring exceptional service and attention to our guests. Responsibilities will include assisting our Banquets Manager with the development of our Banqueting team, observing and making recommendations for improvement of facilities and equipment where required, being visible in the operation, providing recognition, promoting good public relations and taking care of special requests, and coordinating set up requirements for hotel and off-site functions with dedication to providing an attentive and distinctive experience for our guests. Our Ideal Assistant Banquets Manager candidate will have: Our ideal Assistant Banquets Manager candidate will have a special talent and passion for service and delivering the highest standards ensuring exceptional service and attention to our guests. You should have a wealth of Banquets leadership experience in luxury hotels, a desire to focus on the development of our team, attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and have a highly creative flair; bringing your personal touch and energy to all our banquets experiences. You must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

    Four Seasons Madrid
    Four Seasons Madrid

    Pastry Sous Chef / Four Seasons Hotel Madrid

    Pastry Sous Chef / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. Four Seasons Hotel Madrid is home to 200 guest rooms including 39 suites, 22 luxury residences, four restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of Pastry Sous Chef : Four Seasons Hotel Madrid is looking for a pastry sous chef to join our team. Our Pastry Sous Chef should provide leadership and management for the Main Kitchen by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the department. The main duties to perform are: Executing the instructions of the Executive Pastry Chef and Executive Chef. Assist in training, development, of employees in the Main Kitchen through effective management and leadership to ensure that established cultural and core standards are met. Control Main kitchen labor and operating expenses through effective planning, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the department, division and hotel. Ensuring the adherence to the hygiene and safety standards and requirements per the applicable Legislation. Set up control systems which will assure quality and portion consistency and the ability to create proper purchasing specifications as well as monitor and review operating criteria and develop an awareness of the importance of the preparation and quality of the product. Communicate with employees to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments. Sign all food requisitions and make the proper adjustments. Check on all equipment in the Main Kitchen that has to be fixed and report to the Restaurant Chef and / or the Executive Chef immediately. Check all the kitchen storerooms daily; ensure that food is well rotated on a first in-first out rotation. Assisting in planning and developing menus for the hotel’s outlets. Our Ideal Pastry Sous Chef will have : Our ideal Pastry Sous Chef candidate has excellent interpersonal skills, as well as the ability to provide exceptional service according to standards. This position does require an applicant with a flexible schedule, able to work morning and afternoon shifts, weekends, and holidays. The ability to multi-task is required, as well as the ability to plan, organize, control and direct the work of employees. Must have at least 1 years’ experience as a Pastry Sous Chef in a similar environment. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

    Four Seasons Madrid
    Four Seasons Madrid

    Pastry Intern / Four Seasons Hotel Madrid

    Pastry Intern / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. Pastry Intern - Four Seasons Hotel Madrid What we are looking for About the Role: As a Pastry Intern at Four Seasons Hotel Madrid, you will support the Pastry Team in the preparation and production of desserts, baked goods, and other pastry items. You will work under the guidance of the Pastry Chef and the broader Culinary team, gaining hands-on experience in a luxury hospitality environment. This is an exciting opportunity to develop your skills and contribute to the daily operations of a high-end pastry kitchen. What You Will Do: Assist in the preparation of pastry items according to established recipes and standards. Support daily mise en place and setup for service periods (breakfast, lunch, and/or dinner). Operate, maintain, and clean pastry equipment including mixers, ovens, and food processors. Ensure cleanliness and organization of the assigned station. Work collaboratively with the team to deliver consistent quality and presentation. Help with pastry preparation for special events or banquets when needed. About you Excellent interpersonal skills, as well as the ability to provide exceptional service according to standards are highly valued. This position does require an applicant with a flexible schedule, able to work morning and afternoon shifts, weekends, and holidays. The ability to multitask is required. Previous experience in a 5 start hotel is recommended. Applicants must have the legal right to work in Spain and be fluent in both English and Spanish. It is mandatory to be able to sign an internship agreement with your university or school for a period of 6 months on a full-time basis. What we offer Through this internship opportunity, we aim to provide a high-level learning experience. The goal is for you to acquire as many competencies as possible, in an environment of excellence and continuous improvement. This opportunity includes: Full-time internship for 6 months (40 hours/week), Monday to Sunday (8 hours/day) and a 30-minute lunch break is included in the working day. Meals are provided during the shift. Uniform and its cleaning are provided by the hotel. We offer 5 vacation days during the 6-month internship period, as well as your birthday off. Monthly gross stipend of €500. A personalized learning plan based on your previous experience, motivation, and goals.

    Four Seasons Madrid
    Four Seasons Madrid

    Ayudante de Pastelería / Four Seasons Hotel Madrid

    Ayudante de Pastelería / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: The Four Seasons Hotel Madrid is looking for a Commis Pastry to join our pre-opening team. The Commis Pastry is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Commis Pastry prepares guests dessert orders from all outlets in accordance with production requirements and quality standards while maintaining a safe and sanitary work environment. What you will do: Prepare pastry items according to guest orders of consistent quality following recipe cards, as well as production, portion, and presentation standards; complete mis en place and set-up station for breakfast, lunch, and/or dinner service. Operate, maintain and properly clean kitchen equipment, including, food processor, mixer, oven. Maintain a clean and efficient station. Manage and prioritize tasks by shift with the help of the Pastry Cook. What you bring: Our ideal Commis Pastry candidate have excellents teamwork skills. Attention to detail and the ability to multi task are required. It is also required minimum of culinary experience, basic knowledge of kitchen tools and culinary operations. Proficient knife skills are also required. Position also requires continuous standing for up to 8 hrs per shift and the ability to lift up to 30Kg. Applicants also are needed to have a flexible schedule and the ability to work all shifts, weekends and holidays. Fluency in reading, writing, and spoken English is preferred and Spanish is required. Must have the legal right to work in Spain and have fluency in Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

    Four Seasons Madrid
    Four Seasons Madrid

    Jefe/a de Partida Pastelería- Four Seasons Hotel Madrid

    Jefe/a de Partida Pastelería- Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. La función del/la Chef de Partie de Pastelería: Actualmente tenemos una oportunidad para un/a talentoso/a y creativo/a Chef de Partie de Pastelería que se una a nuestro equipo. Reportando al Chef Pastelero Ejecutivo, serás responsable de supervisar y coordinar la preparación de productos dulces, pasteles, panes, helados, sorbetes, compotas de frutas, chocolates y piezas de exhibición para pedidos de huéspedes y eventos de banquetes, asegurando una calidad constante siguiendo las recetas y los estándares de producción, porciones y presentación. Completarás la mise en place y prepararás las estaciones para el servicio, mantendrás un entorno de trabajo seguro y sanitario, etiquetarás todos los recipientes de alimentos y los rotarás según las políticas, asegurarás que todos los perecederos se mantengan a las temperaturas adecuadas, comprobarás los niveles de inventario, determinarás la preparación necesaria, asistirás en la planificación de acciones para controlar el desperdicio de alimentos, desarrollarás y guiarás al equipo, y garantizarás que nuestros huéspedes reciban los más altos niveles de excelencia en el servicio de manera consistente. Nuestro/a Candidato/a Ideal de Chef de Partie Tendrá: Un talento especial y pasión por asegurar que tú y tu equipo ofrezcan constantemente los más altos estándares culinarios, manteniendo la oferta gastronómica en el centro de la experiencia del huésped. Deberías tener experiencia en pastelería, panadería y supervisión en resorts de lujo, la capacidad de brindar orientación a otros y un toque creativo; aportando tu estilo personal y energía a todas nuestras experiencias de alimentos y bebidas. Al menos 4 años de experiencia en pastelería es necesaria, así como experiencia trabajando en pastelería en hoteles. Debes poseer el derecho legal a trabajar en España y tener fluidez en inglés y español. Por Qué Unirse a Nosotros: Four Seasons Hotels and Resorts puede ofrecer lo que muchos profesionales de la hospitalidad sueñan: la oportunidad de construir una carrera a largo plazo con potencial global y un verdadero sentido de orgullo en un trabajo bien hecho. Buscamos talento que comparta la Regla de Oro: personas que, por naturaleza, creen en tratar a los demás como nos gustaría ser tratados. A medida que Four Seasons trabaja hacia un crecimiento fenomenal en la próxima década, nuestros socios más valiosos siguen siendo nuestro talento, con quienes tenemos una relación sólida basada en la Regla de Oro. Esta relación se materializa en los premios recibidos año tras año por Four Seasons a nivel corporativo, así como por nuestros hoteles, resorts y residencias en todo el mundo, lo que nos convierte en un “empleador de elección” indiscutible.

    Four Seasons Madrid
    Osaka Madrid

    Jefe de Rango (Capitán)

    JORNADA: Completa
    SALARIO: 18.000-24.000

    ¡Osaka llega a Madrid! Y tú puedes ser parte de este gran comienzo. ¿Te apasiona el servicio, formar equipos y asegurar que cada experiencia en sala sea impecable? Esta es tu oportunidad de unirte al equipo que dará vida a nuestra nueva apertura. Puesto: Capitán / Jefe de Rango ¿Qué harás? Supervisarás el checklist de apertura y el cumplimiento de estándares para garantizar un inicio de operación impecable. Liderarás el briefing en ausencia del Floor Manager, alineando al equipo en cada turno. Asegurarás la correcta ejecución del servicio, capacitando y acompañando al equipo en su desarrollo diario. Coordinarás necesidades de utensilios, insumos y herramientas con otras áreas para mantener una operación fluida. Supervisarás los tiempos del servicio y situaciones especiales (alergias, celebraciones) para ofrecer atención personalizada. ¿Qué buscamos en ti? Formación en Gestión de Restaurantes, Hospitalidad o carreras afines. +2 años de experiencia en posiciones similares, idealmente en restaurantes de alta gama. Conocimiento de cocina nikkei, insumos orientales y técnicas de servicio. Buen manejo de herramientas digitales (POS, sistemas de reservas). Inglés intermedio / avanzado. Pasión por el servicio, liderazgo colaborativo y enfoque en la experiencia del cliente. ¿Qué te ofrecemos? Ser parte de una marca con presencia internacional y estándares de clase mundial. Participar activamente en una apertura y en la consolidación de un nuevo equipo. Un entorno dinámico, retador y lleno de oportunidades reales de crecimiento. Cultura de aprendizaje constante y trabajo en equipo. ¿Te atreves a vivir la experiencia MCK? Da el siguiente paso en tu carrera | Osaka te espera.

    Four Seasons Madrid

    Front Office Intern / Four Seasons Hotel Madrid

    Front Office Intern / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. Front Office Intern - Four Seasons Hotel Madrid What we are looking for We are looking for a passionate hospitality student eager to start his career path in the Front Office area. You will have the opportunity to be fully immersed in this field, learning at different levels of responsibility and working in team. As a Front Office Intern you will gain valuable knowledge about procedures and all the operational aspects of Front Office. You will be trained in delivering the highest level of service while working closely with other departments of the Hotel. You will be exposed to a luxury environment and experience different types of services in various situations, learn how to deal with various payment methods, welcome and acknowledge all guests according to company standards and procedures. The main duties that you will be involved in will include: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest. Arranges for luggage to be delivered to guest room. Checks guest out of the hotel, preparing and explaining the bill. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. About You A genuine passion for delivering the highest level of service is needed. You should have attention to detail, strong interpersonal and communication skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences. We are looking for a special individual, who shares our passion for excellence and delights in the magic of curating special experiences and memories for our guests. The candidate must have a flexible schedule with the ability to work on shifts, weekends and holidays. The applicants must have the legal right to work in Spain and have fluency in English and Spanish. What we offer Through this internship opportunity, we're hoping to provide a high caliber learning experience. The objective is that you take as many in-demand job skills as possible, rotating through different positions or through different tasks, in an environment of excellence and continuous improvement. This opportunity entails: Full time 6-months internship (40h/day), in rotating shifts (8h/day). 2 days off per week, and we are including 30 minutes for lunch within the working day. Meals are covered during shift. Uniform and its cleaning is provided at the hotel. We are offering 5 days of holiday within the 6-months period, as well as the day of the birthday free. Monthly gross gratification of 500€. Learning plan adapted to the student, and based on previous experience, motivation and objectives.

    Four Seasons Madrid
    Four Seasons Madrid

    Ayudante de Recepción / Four Seasons Hotel Madrid

    Ayudante de Recepción / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The Role of Assistant Front Desk Agent: Four Seasons Hotel Madrid is looking for a Assistant Front Desk Agent to join our team. The Assistant Front Desk Agent is a central part of the Front Office Team whose main objective is to assist the Front Desk Agents and ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The main duties include: · Assists in checking in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest. · Arranges for luggage to be delivered to guest room. · Assist in escorting Guests to the rooms and explains all the facilities. · Checks guest out of the hotel. · Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. · Utilizes a variety of computer systems to assist in check guests in and out, run daily reports and select and block rooms for arriving guests. · Answers to the Chat following the company standards Our Ideal Assistant Front Desk Agent will have: Our ideal Assistant Front Desk Agent candidate have excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. Applicants are required to have one year of experience in a Front of the house position in a similar hotel. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is also required. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

    Four Seasons Madrid
    The Principal Madrid

    Front Office Trainee / The Principal Madrid 5*

    Front Office Trainee / The Principal Madrid 5*_hosco
    JORNADA: Por definir
    SALARIO: 400 € bruto/mes

    FRONT OFFICE TRAINEE: MISSION At The Principal Madrid, we are committed to redefining the art of hospitality. As a Front Office Trainee, your mission is to embark on an exciting journey where you will become the face of our establishment, delivering impeccable service, and creating unforgettable moments for our guests. RESPONSIBILITIES Its main responsibilities will be the following: Warm Guest Reception: Provide a warm and personalized welcome to all arriving guests, ensuring a memorable first impression. Efficient Front Desk Operations: Handle check-ins, check-outs, reservations, and guest inquiries efficiently and accurately. Guest Assistance and Concierge Services: Assist guests with a wide range of needs, including recommendations, transportation, and arranging special requests. Personalized Guest Experience: Tailor each guest's experience by actively listening to their preferences and ensuring their unique needs are met. Problem Resolution: Address guest concerns and challenges promptly and effectively, maintaining a calm and solution-oriented approach. Upselling and Revenue Generation: Promote and upsell boutique hotel offerings, including room upgrades, special services, and amenities, to enhance guest experiences and maximize revenue. Safety and Security Management: Ensure the safety and security of guests and the property by following established protocols and maintaining vigilance. Brand Ambassadorship: Embody the boutique hotel's brand values, culture, and spirit in all interactions, leaving a lasting impression and fostering a sense of connection with guests. WHAT DO WE NEED FROM YOU? University student or recent graduate in tourism, hospitality, or related areas. Passion for excellence and luxury. Excellent verbal and written communication skills in Spanish and English. Ability to work in a team and collaborate with other departments. Ability to work in a fast-paced environment and under pressure. Knowledge of Microsoft Office and hotel management systems is a plus. Good personal presentation and attention to detail. WHAT WILL YOU FIND WITH ÚNICO HOTELS? Embarking on a journey with us means more than just an internship – it's a gateway to a world of opportunities and growth. Our Internship Program encompasses a range of incredible advantages that set the stage for your professional development: Internship Contract: Our commitment to your learning journey starts with a comprehensive internship contract. This tailored agreement outlines your role, responsibilities, and the exciting projects you'll be a part of. Economic Benefits: We value your dedication, and as a token of appreciation, we provide attractive economic benefits. From stipends to performance-based bonuses, we ensure you're rewarded for your hard work. Shared Accommodation: Embrace a sense of community as you enjoy shared accommodation with fellow interns. Living and learning together, you'll forge bonds that extend beyond the workplace. One Meal per Shift: Your energy matters. That's why we provide you with a nourishing meal per shift, so you're fuelled to excel in your tasks and contribute effectively. Excellent Work Environment and Teamwork: Join a dynamic work environment where collaboration thrives. Experience firsthand the synergy of teamwork, where your ideas and contributions are valued from day one. Major Continuing Training Projects: Learning never stops here. Engage in substantial, ongoing training projects that amplify your skills and expertise, paving the way for a successful career. Possibility of Growth in the Company: Your potential is limitless. As an intern, you're not just here to observe – you're here to shine. Seize the opportunity to grow within the company and lay the foundation for an exciting future. We believe in nurturing talent and paving the way for remarkable journeys. Join us, and let's create a path to success together.

    The Principal Madrid
    UMusic Hotel Madrid

    Business Development Analyst

    Business Development Analyst_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    As a Business Development Analyst at UMusic Hotels, you will play a crucial role in supporting our international expansion efforts. With 2-3 years of experience in hospitality or related industries, you will contribute to market research, competitor benchmarking, and the analysis of potential hotel development projects. Working closely with senior team members, you'll assist in preparing business cases and supporting strategic initiatives. This is a great opportunity to grow your skills while gaining exposure to high-impact projects in a fast-paced, international environment. Key Responsibilities: · Market Research Support: Assist in conducting global market research to help identify growth opportunities and industry trends in the hospitality and entertainment sectors. Support the analysis of competitor landscapes and help assess the viability of entering new markets. · Project Involvement: Collaborate with the Business Development team on the evaluation and support of new hotel projects, ensuring alignment with UMusic Hotels’ vision of integrating music and culture. Assist in the preparation of financial models, feasibility assessments, and project documentation. · Strategic Partnerships Support: Contribute to the identification of potential partners in the music, entertainment, and cultural industries. Support initial outreach efforts and help prepare materials for partnership discussions, ensuring alignment with brand and business goals. · Reporting & Presentations: Support the preparation of presentations and internal reports for leadership, providing data-driven insights on projects, markets, and opportunities. Help translate research findings into clear and concise materials for internal decision-making. · Experience Innovation Assistance: Collaborate with cross-functional teams to explore new ways of integrating musical and cultural experiences into hotel operations. Support monitoring efforts and propose improvements based on guest feedback and data insights.

    UMusic Hotel Madrid
    Linkers

    GUEST EXPERIENCE MANAGER PARA RESTAURANTE LIFESTYLE

    GUEST EXPERIENCE MANAGER PARA RESTAURANTE LIFESTYLE_premium
    JORNADA: Intensiva - Tarde
    SALARIO: A convenir

    Buscamos un/a Guest Experience Manager que lidere la conexión entre nuestro espacio y nuestros clientes en un restaurante lifestyle ubicado en el corazón de Madrid, donde la gastronomía deliciosa, la música y la energía nocturna crean una experiencia inolvidable. Este perfil será el alma visible del proyecto, responsable de crear la atmósfera perfecta, fortalecer relaciones públicas y marcar el ritmo de nuestras noches, cuidando cada detalle para ofrecer momentos únicos. Liderar la experiencia de cliente desde la llegada hasta la despedida, asegurando una atención excepcional, genuina y memorable. Coordinar la iluminación, música, ritmo de sala y ambientación general para cada servicio. Funciones principales: Liderar la experiencia de cliente desde la llegada hasta la despedida, asegurando una atención excepcional, genuina y memorable. Coordinar la iluminación, música, ritmo de sala y ambientación general para cada servicio. Diseñar y gestionar la programación de DJs y eventos musicales, adaptándola al perfil de la noche y del público. Generar y consolidar vínculos con clientes, perfiles influyentes, colaboradores y el entorno lifestyle madrileño. Planificar y dinamizar eventos especiales que enriquezcan la experiencia del cliente en colaboración con el equipo de marketing y dirección. Proponer y activar acciones de marketing experiencial que refuercen la fidelización y posicionamiento del restaurante. Ser el nexo natural entre el cliente, el equipo de sala y la dirección, detectando oportunidades de mejora y potenciando la excelencia del servicio. Requisitos mínimos: Experiencia mínima de 3 años en restauración, dinamizando y fidelizando clientes en entornos de alta energía. Estilo, carisma y sensibilidad hacia el detalle. Conocimiento profundo del mercado gastronómico y de ocio de Madrid. Experticia en la gestión de eventos musicales y coordinación de ambientaciones de sala. Experiencia en gestión de proveedores de DJs y programación de agendas musicales semanales y mensuales. Capacidad para liderar la ambientación del espacio (luces, música, dinámica de sala) con visión estética y sentido del ritmo. Alta capacidad de comunicación, empatía y construcción de relaciones genuinas. Espíritu proactivo, creativo y orientado a la acción. ¿Qué ofrecemos? Contrato indefinido, previo periodo de prueba. Jornada intensiva de tarde-noche. Ubicación céntrica en el corazón de Madrid. Vacaciones y festivos según segundo convenio de hostelería. Programa de objetivos variables ligado a resultados y experiencia de cliente. Posibilidades de desarrollo profesional dentro de un proyecto dinámico y en crecimiento. Un entorno creativo donde el estilo personal y la energía marcan la diferencia.

    Linkers

    Guest Experience Manager para Restaurante Lifestyle

    Guest Experience Manager para Restaurante Lifestyle_premium
    JORNADA: Completa
    SALARIO: A convenir

    Buscamos un/a Guest Experience Manager que lidere la conexión entre nuestro espacio y nuestros clientes en un restaurante lifestyle ubicado en el corazón de Madrid, donde la gastronomía deliciosa, la música y la energía nocturna crean una experiencia inolvidable. Este perfil será el alma visible del proyecto, responsable de crear la atmósfera perfecta, fortalecer relaciones públicas y marcar el ritmo de nuestras noches, cuidando cada detalle para ofrecer momentos únicos. Liderar la experiencia de cliente desde la llegada hasta la despedida, asegurando una atención excepcional, genuina y memorable. Coordinar la iluminación, música, ritmo de sala y ambientación general para cada servicio. Funciones principales: Liderar la experiencia de cliente desde la llegada hasta la despedida, asegurando una atención excepcional, genuina y memorable. Coordinar la iluminación, música, ritmo de sala y ambientación general para cada servicio. Diseñar y gestionar la programación de DJs y eventos musicales, adaptándola al perfil de la noche y del público. Generar y consolidar vínculos con clientes, perfiles influyentes, colaboradores y el entorno lifestyle madrileño. Planificar y dinamizar eventos especiales que enriquezcan la experiencia del cliente en colaboración con el equipo de marketing y dirección. Proponer y activar acciones de marketing experiencial que refuercen la fidelización y posicionamiento del restaurante. Ser el nexo natural entre el cliente, el equipo de sala y la dirección, detectando oportunidades de mejora y potenciando la excelencia del servicio. Requisitos mínimos: Experiencia mínima de 3 años en restauración, dinamizando y fidelizando clientes en entornos de alta energía. Estilo, carisma y sensibilidad hacia el detalle. Conocimiento profundo del mercado gastronómico y de ocio de Madrid. Experticia en la gestión de eventos musicales y coordinación de ambientaciones de sala. Experiencia en gestión de proveedores de DJs y programación de agendas musicales semanales y mensuales. Capacidad para liderar la ambientación del espacio (luces, música, dinámica de sala) con visión estética y sentido del ritmo. Alta capacidad de comunicación, empatía y construcción de relaciones genuinas. Espíritu proactivo, creativo y orientado a la acción. ¿Qué ofrecemos? Contrato indefinido, previo periodo de prueba. Jornada intensiva de tarde-noche. Ubicación céntrica en el corazón de Madrid. Vacaciones y festivos según segundo convenio de hostelería. Programa de objetivos variables ligado a resultados y experiencia de cliente. Posibilidades de desarrollo profesional dentro de un proyecto dinámico y en crecimiento. Un entorno creativo donde el estilo personal y la energía marcan la diferencia.