7 Ofertas de trabajo de guest experience en Madrid

Ayudante de Cocina / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. Sobre el puesto Four Seasons Hotel Madrid está buscando un/a Ayudante de cocina para unirse a nuestro equipo. El/la Ayudante de cocina es un/a miembro esencial del equipo de Comidas & Bebidas, dedicado/a a proporcionar un servicio excepcional y de calidad suprema a nuestros/as huéspedes. El/la Commis ayuda a preparar el desayuno, comida y/o cena de los/as clientes en concordancia con los estándares de producción y calidad, manteniendo asimismo un entorno de trabajo limpio y seguro. Lo que harás Manipulación de alimentos acorde a los estándares de calidad, siguiendo las peticiones del/la cliente. Operar, mantener y limpiar de manera apropiada el equipamiento de cocina, incluidos la picadora, el mezclador y/o horno. Mantener el espacio de trabajo limpio y ordenado. Tener sólidos conocimientos de los códigos de sanidad y un entendimiento completo de todos los tipos de cortes. Contribuir a la trazabilidad de los recipientes de comida. Gestionar y priorizar tareas. Lo que aportas Nuestro/a Ayudante de cocina tiene excelentes dotes de trabajo en equipo. La orientación al detalle y la habilidad multitarea son requisitos indispensables. La posición de Commis requiere operar, mantener y limpiar adecuadamente todo el equipamiento de cocina. Es necesario que los/as candidatos/as dispongan de un título de Formación Profesional relacionado con restauración. Experiencia en cocina de al menos 1 año es imprescindible. Se debe tener un conocimiento básico en útiles de cocina y sistemas de cocina. Se valorará muy positivamente hablar inglés. Los/as candidatos/as deben tener un horario flexible con la posibilidad de trabajar tanto festivos como fines de semana. Para esta posición se requiere permiso de trabajo y tener fluidez en español en el momento de aplicar. Qué ofrecemos: Salario competitivo y un paquete integral de beneficios. Excelentes oportunidades de formación y desarrollo. Programa de Viajes para empleados en otros hoteles y resorts Four Seasons. Uniforme y su limpieza cubiertos en el hotel. Manutención incluida durante la jornada laboral. 50 días naturales de vacaciones al año. Día de cumpleaños libre. Seguro médico privado gratuito para el empleado. Horario y jornada laboral: Este es un puesto a jornada completa (40h/ semana). El horario de trabajo será en horarios rotativos (mañana o tarde) y los turnos podrán ser entre semana y fines de semana.

Housekeeping Supervisor / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Under the supervision of the Director Housekeeping, Assistant Director of Housekeeping, and Assistant Housekeeping Manager, the Housekeeping Supervisor is responsible for ensuring that all guest rooms meet the highest standards as set by Four Seasons Hotels. The Housekeeping Supervisor also manages the Room Attendants and House Attendants on the floor and conducts inspections on a daily basis. What you will do Conducts self in a professional manner at all times. Adheres to the established standard of conduct and house rules, the fire regulations, and department procedures and policies. Dresses in issued uniform and ensures a neat, clean and tidy appearance at all times. Reports to shift on times. Is aware of schedule at all times and if unable to attend work, notifies the manager in adequate time. Pick-up required keys, equipment, and supplies to complete daily duties. Check with a manager in Housekeeping about all VIP rooms (in-house or due to arrive) and ensure rooms are completed in a timely manner. Supervise the Room Attendants and House Attendants that have been assigned to the Supervisor’s assigned areas, ensuring they are adhering to policies and procedures. Inspect guest rooms (vacant or occupied) checking the standard of cleanliness, and for any missing guest amenities and/or supplies. Report any discrepancies to the Room Attendants and have them return to correct the problem. Inspect the cleanliness of guest corridors, guest and staff elevator landings, and housekeeping closets. Check for maintenance work orders and ensure they have been placed in HotSOS for the engineering team. Guide and train Room Attendants under the direction of the Housekeeping Managers. Supervise and follow up on special projects (i.e. deep clean, perfect room program, etc). Inform Housekeeping Management of any unusual events and ensure proper pass on to the next shift. May be assigned other duties/responsibilities as required (i.e. relieve Office Coordinator on days off/meal break). Responsible for overseeing that all supplies in linen closets are fully stocked in neat condition. Ensure a set number of standard tests on the Room Attendants and House Attendants are completed on a daily basis. Follow proper Lost & Found procedures. Ensure proper handover is passed on to the next shift. What you bring The ideal candidate must be flexible in order to accept assignments on as need basis. Previous experience in a similar role is required. Excellent communication skills are essential, as well as an eye for detail. Must have the legal right to work in Spain and have fluency in English and Spanish. What we offer Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. (Maternity Cover) We are looking for a dynamic, guest-focused and emotionally intelligent Assistant Front Office Manager to support the leadership of the Front Office Department during a maternity cover period. This role is essential to ensuring operational stability, luxury service excellence and strong team motivation in a highly demanding environment. Reporting directly to the Front Office Manager, the ideal candidate will demonstrate strong operational knowledge, solid leadership capability and a natural ability to inspire, structure and elevate teams. This position plays a critical role in restoring service consistency, improving quality results and re-energising a demotivated department. This opportunity is particularly suited to a young, driven and ambitious leader ready to make an immediate impact and leave a visible footprint in a short period of time. Operational Leadership • Support the daily management of Front Office operations including Front Desk, Guest Relations, Concierge, Bell/Door and Telephone Service • Ensure smooth, compliant and efficient check-in and check-out processes at all times • Supervise staffing levels to ensure service expectations, operational needs and financial objectives are met • Act as Manager on Duty when required • Ensure all operational procedures, brand standards and service sequences are consistently applied • Lead daily operational briefings and service alignment moments • Maintain excellent coordination with Housekeeping, Engineering, Security and Food and Beverage Team Management • Lead, motivate and energise the Front Office team through visible leadership • Actively manage performance through feedback, coaching and daily presence on the floor • Carry out 1:1 feedback sessions and support Personal Development Plans • Support disciplinary actions when required, in strict alignment with HR and hotel procedures • Contribute to building a culture of accountability, pride and emotional ownership • Identify training needs and collaborate closely with the Learning and Development Department Guest Experience • Actively engage with guests to ensure personalised, anticipatory and heartfelt service • Handle guest complaints with empathy, authority and effective resolution • Lead by example in service recovery and emotional intelligence • Monitor guest feedback, satisfaction scores, mystery guest results and online reputation • Implement corrective action plans together with the Front Office Manager • Drive visible improvement in service consistency and luxury behaviours Monitoring Performance & Quality • Support the execution of Quality Audits, Brand Audits and Mystery Guest programmes • Ensure corrective actions are implemented and tracked • Reinforce Forbes, LQA and internal brand standards • Actively participate in continuous improvement initiatives Financial and Administrative Responsibilities • Support cash handling, credit procedures and bad debt control • Assist with payroll validation and shift optimisation • Monitor operational incidents and reporting • Ensure compliance with all SOPs, LSOPs and internal controls Additional Responsibilities • Represent the Front Office in interdepartmental meetings • Act as a communication bridge between team and management • Support onboarding of new team members • Participate in departmental projects and hotel-wide initiatives Special Focus On Service Quality & Brand Standards • Re-establish luxury service standards across all guest touchpoints • Lead by visibility and personal example during peak operation times • Restore service confidence and pride within the team People Development & Engagement • Re-motivate a demotivated department through leadership presence and emotional intelligence • Create psychological safety while enforcing performance • Act as a positive energy driver within the operation Education and Experience • High school diploma or GED with minimum 1 year of supervisory or managerial experience in Front Office, Guest Services or similar OR • 2-year degree in Hospitality, Hotel and Restaurant Management, Business Administration or similar Additional Qualifications • Experience in luxury hospitality strongly preferred • Strong leadership, communication and conflict management skills • High emotional intelligence, resilience and adaptability • Ability to work under pressure in high-volume luxury environments • High level of English and Spanish, minimum B2 required • Availability to work mornings, evenings, weekends and holidays The salary for this position is $30.261,78 annually. This company is an equal opportunity employer. frnch1

Spa Receptionist- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is looking for a Spa Receptionist to join our team. The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule. The role also includes to take a proactive approach to understanding guest needs and desires. What you will do • Welcome the guests at the Spa • Deal with all mail correspondences • Take reservations for spa treatments • Ability to upsell cosmetic products and retail brands within the Spa • Take the guest for a tour of the spa and explain the facilities offered to guests. • Work harmoniously and professionally with co-workers and supervisors. • Checking guest in and out, following payment procedures. • Ensure the reception area is clean and presentable at all times. • Prepare daily reports. What you bring As an ambassador of Four Seasons, our ideal Spa Receptionist should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask and solve problems. Previous Spa or Hospitality experience is required. Applicants also are required to have a flexible schedule and the ability to work all shifts, weekends and holidays. Must have the legal right to work in Spain and have fluency in English and Spanish. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

Jefe/a de Partida Pastelería- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. The Role of Pastry Chef de Partie: We currently have an opportunity for a talented and creative Pastry Chef de Partie to join our team. Reporting into the Executive Pastry Chef, you will be responsible for supervising and overseeing the preparation of sweet items, pastries and breads, cakes, ice creams, sorbets, fruit compotes, chocolates and show pieces for guest and banquet event orders ensuring consistent quality following recipe cards as well as production, portion and presentation standards, completing mise en place and setting up stations for service, maintaining a safe and sanitary work environment, dating all food containers and rotating as per policy, ensuring all perishables are kept at proper temperatures, checking pars, determining necessary preparation, assisting in setting up plans and actions to control food waste, developing and mentoring the team and ensuring our guests receive the highest levels of service excellence consistently. Our Ideal Chef de Partie candidate will have: A special talent and passion for ensuring you and your team deliver the highest of culinary standards consistently and ensuring that our food offering is at the center of our guest experience. You should have pastry, bakery and supervisory experience in luxury resorts, the ability to provide guidance to others, and have a creative flair; bringing your personal touch and energy to all our food and beverage experiences. You must possess the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

Ayudante de cocina (turno de noche)- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. Sobre el puesto En Four Seasons Hotel Madrid buscamos un/a Commis Cook apasionado/a para unirse a nuestro equipo. El/la Commis Cook apoya al equipo de cocina asistiendo en tareas de preparación y elaboración de alimentos. Lo que harás Colaborar en la creación y preparación de platos del menú y especiales. Seguir recetas estándar y presentaciones para mantener los estándares de calidad en producción y presentación. Ayudar con el corte, pelado y preparación de ingredientes para diversos platos, siguiendo recetas e indicaciones de chefs senior. Apoyar en tareas básicas de cocina, como asar, freír o hornear, bajo la supervisión de cocineros/as más experimentados/as. Mantener altos estándares de higiene y limpieza en la cocina. Asegurar que todo el equipo y utensilios estén correctamente limpiados y almacenados. Cumplir con todos los protocolos de salud y seguridad en la cocina. Trabajar de manera colaborativa con otros/as miembros del equipo culinario para garantizar un servicio fluido y eficiente. Lo que aportas Formación: Estudios en escuela de cocina o instituto culinario (requisito). Experiencia: Al menos un año en un puesto similar. Conocimientos y habilidades: Se espera conocimiento avanzado en cocina. Habilidades organizativas excepcionales y capacidad para gestionar varias tareas exigentes en un entorno dinámico. Dominio del español escrito y hablado. Pasión por la gastronomía. Excelente compromiso con el servicio y trabajo en equipo. Lo que ofrecemos: Salario competitivo y paquete completo de beneficios. Excelentes oportunidades de formación y desarrollo. Alojamiento gratuito en otros hoteles y resorts Four Seasons (Programa de Viajes para Empleados). Limpieza gratuita del uniforme. 50 días naturales de vacaciones y el día del cumpleaños libre. Seguro privado de salud gratuito. Comidas gratuitas para empleados/as. Horario: Posición a tiempo completo. Turno nocturno (de 23:00 a 07:00).

Revenue Manager- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is seeking a Revenue Manager to join the team. The Revenue Manager supports the hotel’s revenue strategy through accurate reporting, detailed analysis, and effective pricing execution. Reporting to the Director of Revenue, this role is responsible for financial reporting, competitive set analysis, revenue system optimisation, pricing support, group quotation analysis, and demand trend evaluation, including special events impacting the Madrid market. The role requires the ability to prepare clear, professional revenue presentations for senior management and ownership. What you will do • Produce daily, weekly, and monthly revenue and financial reports, including pick-up, pace, occupancy, ADR, and RevPAR analysis. • Conduct daily comp set rate checks and market positioning analysis. • Perform daily revenue system analysis and optimisation in line with agreed strategies. • Support pricing decisions and execute updates across systems. • Analyse and support group quotations, including displacement and profitability. • Monitor market trends and special events affecting demand. • Prepare clear presentations and dashboards for senior stakeholders, including ownership. • Work closely with Sales, Reservations, Digital Marketing and Operations to ensure alignment of revenue strategies. What you bring • 2–4 years’ experience in Revenue Management within upscale or luxury hotels. • Strong analytical skills with solid understanding of hotel KPIs. • Experience with RMS, PMS, and distribution systems (e.g. IDeaS, Demand 360) • Advanced Excel skills; ability to produce professional PowerPoint presentations. • Comfortable communicating with senior management. • Fluent in English; Spanish preferred. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 working days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position.