6 Ofertas de trabajo de guest experience en Málaga

Front of House Supervisor

Moncocco Bar & Cocina is a global tapas bar in the heart of Estepona where bold and experimental flavours meet genuine hospitality. We're a small operation and we're looking for our first hire — someone who wants to be part of building something from the ground up. THE ROLE You'll be working alongside the owners, a wife and husband team, learning how the business runs from day one — service, systems, sourcing, and everything in between. If you're ambitious, curious, and want a role that grows with you, this is it. DAY-TO-DAY Be the face of Moncocco — welcoming guests, managing the terrace, and delivering a warm, consistent experience from open to close. Take care of guests directly from end to end — taking orders, serving food and drink, and making sure every table leaves happy. Own service flow: setup, running, pacing, and a clean handoff at the end of the night. Communicate with the kitchen to keep service smooth and guests happy. Learn and get comfortable with our tech: POS, operational tools, and the systems we use to run the business. WHERE THIS GOES This is what we're building toward: Take on end-of-day reporting, daily procedures, and operational close-out. Support and train new FOH hires as the team grows. Develop an understanding of procurement — vendors, ordering, par levels. WHO YOU ARE 5+ years in front-of-house hospitality across a variety of different operations. Fully bilingual in Spanish and English is a must — a third language is a serious plus. A natural host — warmth isn't something you turn on, it's just who you are. Organised, reliable, and calm under pressure. Passionate and open to new flavours and genuinely interested in how the business of hospitality works. WHAT WE OFFER Competitive salary based on your experience. Contrato indefinido — full-time, stable contract. A genuine growth path — this role is designed to evolve into management. HOW TO APPLY Send us three things: your CV, a short note about why this role and why now, and your favourite restaurant experience — it doesn't have to be fancy, just tell us what made it memorable. Send to: kamala@moncocco.co

Local Hospitality Outreach Partner | Flexible location!

LOCATION: Warm-weather resort destinations with strong hotel or resort networks. TowelsOn is looking for a local hospitality partner to help open doors to resorts and hotels in high-demand pool and beach destinations. This is not a traditional job ad and not a generic commission-only sales role. We are looking for someone with real local context, hospitality awareness, and access to the right people. About TowelsOn TowelsOn is a lightweight reservation system for sunbeds and other reservable resort amenities. No app. No PMS integration. No heavy IT work. Setup is included, onboarding is light, and pilot properties can often go live quickly after sharing their layout. We are currently focused on getting the first live pilot hotels with the right properties in the right locations. Who we are looking for You might be a good fit if you are: a hospitality student or recent graduate with strong local resort connections a junior hotel professional, guest-relations staff member, or local hospitality operator a freelance hotel consultant or well-connected local fixer a boutique consultant with the right connections someone who knows which resorts are serious prospects and how to reach the right decision-makers What you would do Your role is to help create qualified local opportunities, not to act as a standalone closer. You would: identify suitable resort and hotel targets in your area open conversations with GMs, owners, operations leaders, or guest-experience managers qualify whether the property has a real need help arrange a first meeting or demo support local follow-up where useful The founder steps in when needed and handles: product demos objections pricing discussions pilot terms closing and go-live What makes this interesting This role is a fit for someone who wants to: work with a hospitality product built for real resort operations use local knowledge as an advantage gain direct exposure to hotel decision-making help bring a practical, low-friction pilot offer to market build a longer-term relationship if the first pilots go well We are focused first on finding the right pilot properties and proving the model in real resort settings. But for the right partner, this can grow beyond a one-off pilot role. Strong early results could open up broader involvement over time, including a bigger role in a local market, repeated pilot introductions, or a longer-term partnership as TowelsOn expands. What we value We care much more about: local trust good judgment clear communication knowing the right properties being practical and reliable than about formal sales titles. Compensation This is structured as a partner-style role, not a standard employment position. Compensation can include: a modest fixed hourly fee a bonus for a qualified meeting an additional bonus for a hotel that goes live The exact structure depends on the location, profile, and level of involvement. Important This role is not for: mass cold outreach spam lead generation generic affiliate activity people with no hospitality context or no local access To apply Send a short note covering: your location your hospitality background what resort or hotel market you know best what kind of access or connections you realistically have why this role fits you You can also include LinkedIn or a short CV. Contact: jtuulisaari@towelson.com Website: towelson.com

Receptionist Internship / Anantara Villa Padierna Palace Benahavís Marbella Resort

What will be your mission? As Receptionist , you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. What will you do? Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups. Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events. Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). Handle incoming guest room reservations. Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Follow company brand standards. Assist other departments, as necessary. Inform and provide night services to guests (e.g. wake-up call). Manage invoicing payments and cash operations during the night shift. Run rounds, check for irregularities, shutdown windows, doors, etc. Responsible for the night audit reports. What are we looking for? Degree or diploma in Hotel Management or equivalent. Fluency in local language is a must and high level of English is required. Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems. Customer service focus. Flexibility to respond to a variety of work situations. Strong communication skills. Sales oriented. Ability to work independently and as a part of a team. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Night Manager - Boho Club Hotel - 4 DAYS WORK - 4 DAYS OFF

We are hiring! Night Manager Job Title: Night Manager Reports to: Front of House Manager Responsible for: The whole Hotel during night shift and developing an excellent service to guests Job Requirements: - Education in Finance/ Hospitality/ Tourism - Experience: Minimum 1 year - Driver license - Opera Cloud System - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual Inform AFOM and HM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property In charge of all night reception duties as listed below Guest/Operation Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeeping Handle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency procedures Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial Provide information as requested by the Finance Department regarding all activities related to the reception department. Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Full time. 8 hours working (without split shift). 4 days working/ 4 days off - Schedule from 23.00 to 7.00 - High emotional salary. Good working environment - Benefits from relationships with third parties - Training and professional development plan

We are seeking a hands-on, dynamic individual to join our team as an Experience Curator. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial. You will collaborate with the team to enhance the overall experience by: -Resolving community requests promptly via the ticketing tool -Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks -Ensuring families have an outstanding experience at every touchpoint of their journey -Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways -Gathering feedback and identifying opportunities for improvement through direct interaction with families -Assisting new families in integrating into the community -Communicating upcoming activities to maximize participation -Managing content for the internal UGC channel to build the brand on social media -Ensuring seamless information flow across the team -Coordinating with the onboarding team to ensure smooth handovers during family arrivals -Participating in pre-arrival webinars and orientation sessions -Booking services upon families’ requests You Will Be Responsible For: -Planning and executing community-building events and workshops, including give-back programs -Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences -Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families -Developing and managing the services offering with partners, ensuring smooth organization and implementation -Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation -Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS Accounting & Administrative Tasks: -Record and reconcile daily expenses and vendor invoices in alignment with company procedures. -Provide general support for location-level financial documentation and reporting as needed. -Manage basic documentation, data entry, and filing to support day-to-day operational workflows. -Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.

Reservations Agent Kimpton Los Monteros

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What's the job? As a Reservations Agent, you will provide accurate information about rates, availability, and other details related to guests' travel plans. You will also process payments, confirm reservations, and ensure guest satisfaction throughout the booking process. Your day-to-day * Provide customer service via phone or email. * Make, modify, and cancel guest reservations. * Respond to inquiries about hotel services, amenities, the surrounding area, and other general information. * Collect payment information at the time of booking and process payments. * Assist guests with special requests. * Maintain records of reservations and cancellations What we need from you? * Bachelor's degree in Hospitality or a related field. * More than 2 years of experience working in a hotel reservations department. * Excellent customer service skills. * Strong communication skills. * Spanish and English required; additional languages are highly valued. * Proactive, positive, energetic, dynamic, empathetic, team-oriented, and passionate about service. What to expect from us * Discounted international rates at IHG hotels. * Opportunities for professional growth within one of the world's largest hospitality companies. * Training programs and access to IHG's learning platform. * Meals during shifts. * Discount on private health insurance. * Kimpton Benefits: our exclusive employee discount platform. * A cool work environment and lots of fun