239 Ofertas de trabajo de hotel

Steward W Barcelona (March)

POSITION SUMMARY Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Botones - Aparca-coches

Hotel Vistabella , hotel 5 estrellas situado en Roses, Costa Brava , disfruta de una ubicación privilegiada frente al mar Mediterráneo, con acceso directo a una tranquila cala y al Camí de Ronda , que recorre el litoral de la Costa Brava. Un entorno exclusivo donde la atención personalizada y el cuidado del detalle son esenciales para ofrecer una experiencia memorable a nuestros huéspedes. Somos una empresa consolidada en la industria de la hospitalidad, con un equipo de entre 51 y 110 empleados , en la que se valoran la profesionalidad, la actitud de servicio y la vocación por el cliente. Buscamos Botones / Aparca-coches Se ofrece puesto de Botones / Aparca-coches para la temporada de abril a octubre de 2026 . Este rol es clave dentro de nuestro equipo , ya que constituye el primer contacto del huésped a su llegada al hotel y, en muchas ocasiones, también la última persona en despedirle . Por ello, buscamos perfiles con predisposición, amabilidad y capacidad para conectar positivamente con los huéspedes, cuidando especialmente la despedida y la excelente impresión final. Funciones del puesto Recibir y dar la bienvenida a los huéspedes a su llegada al hotel. Asistir con el equipaje y acompañar a los clientes hasta sus habitaciones. Ofrecer el servicio de aparca-coches , gestionando los vehículos de los huéspedes de forma segura y profesional. Proporcionar información sobre las instalaciones del hotel y los servicios disponibles. Mantener en todo momento un trato amable, cercano y cortés, asegurando la satisfacción del huésped durante su estancia. Comunicarse de forma eficaz con el cliente para anticiparse a sus necesidades y ofrecer el máximo nivel de servicio desde su llegada. Realizar el chequeo y control del minibar de las habitaciones, siguiendo los procedimientos establecidos. En Hotel Vistabella creemos que cada interacción cuenta y que el primer y último recuerdo del huésped es clave para su experiencia. Únete a nuestro equipo y forma parte de un entorno exclusivo donde la excelencia en el servicio es nuestra prioridad.

Personal de sala

A unique low-volume hotel offering an amazingly immersive, low-impact experience! Delicious local and conscious cuisine for breakfast, lunch and dinner, with an organic garden where you can seek independence and work in the areas of sustainability, permaculture and organic certification. We're on the lookout for dynamic profiles to join our team providing top-notch service to our guests! You'll be diving into a vibrant and unique environment, where the project's philosophy encourages everyone to be an active and fundamental part of the hotel's culture. You'll be helping our guests to connect with themselves in a truly immersive and memorable experience, where every detail, no matter how big or small, is a vital part of the experience you'll create in our home. You will be immersed in a culture of excellence, sustainability, closeness, ecology and personal well-being! If you are passionate about emotional hospitality and can bring these values to life with your team, this is an unmissable opportunity! Expected Duties and Responsibilities The successful candidate will be expected to take responsibility for the efficient functioning of the different areas within the operational standards. It is vital to maintain close and friendly communication with both colleagues and guests. It will be necessary for you to present a 'storytelling' wiyh the team in order to convey our pillars of sustainability, self-consumption and well-being. It is vital to be a good colleague and to understand the importance of being part of a team. The project's scope encompasses the following: We are able to provide comprehensive information on the way in which our garden is operated, the ingredients we use, and the reasoning behind our values. You will be accountable for your role within the team and the final result you generate for diners. It is considered advantageous to have a good knowledge of low-intervention wines. Our primary objective is to provide you with as much information as possible about our philosophy in relation to your area. It is vital to ensure that interaction and communication between departments within the property is clear and effective. This will support the smooth running of the department. In order to maintain our relevance, innovation and alignment with wellbeing and sustainability practices, it is essential that we develop team meetings to facilitate the sharing of feelings and results. As a member of a working group, it is essential to perform any additional tasks in a courteous manner.

Pizzaiolo/a / Restaurante Trattoria L'Arcada en Platja de Palma

Descripción ¿Eres un apasionado de la cocina? ¿Te gustaría formar parte de un equipo comprometido con ofrecer una experiencia única en un entorno exclusivo? En Pure Salt Luxury Hotels estamos ampliando el equipo y buscamos un nuevo/a Pizzaiolo/a para nuestro Restaurante Trattoria L'Arcada. Responsabilidades: Como Pizzaiolo/a, deberás desarrollar los procesos de pre elaboración, preparación y presentación de los productos de pizzería y conservación de los alimentos necesarios, aplicando las técnicas correspondientes y cumpliendo los estándares de calidad, las normas y prácticas de seguridad e higiene en la manipulación alimentaria. Tareas y deberes : Selección de las materias primas adecuadas para la elaboración de la pizza. Elaboración de diferentes tipos de masas administrando la proporción de ingredientes necesarios y los justos tiempos de reposo para lograr un grado óptimo de fermentación. Preparación de diferentes tipos de bases. Limpieza e higienización de los ingredientes. Formado de la pizza a partir de la masa necesaria para conseguir el diámetro, peso y grosor adecuados. Introducción y retirada de la pizza del horno controlando el tiempo y la temperatura de cocción. Dominio de las técnicas de cocción en los diferentes tipos de horno (gas, leña, eléctrico). Preparación y mantenimiento operativo de los equipos de producción, cocción, conservación y herramental auxiliar. Control de las normas de seguridad, higiene y limpieza en el trabajo, y la conservación y el almacenaje de las materias primas. Diseño de nuevos tipos de pizzas atendiendo los gustos y demandas de los clientes. Requisitos Perfil del candidato/a: Buscamos a un/a profesional con un fuerte sentido de la hospitalidad y con experiencia en el sector de gran lujo. Los requisitos mínimos son: Mínimo 1 año de experiencia en posiciones similares dentro del sector de la hostelería. Certificado de Profesionalidad de la Familia Profesional de Hotelería y Turismo o algún estudio relacionado. Preocupación por el orden, atención al detalle, la limpieza, la calidad, trabajo en equipo e iniciativa. Proactividad, iniciativa, gestión del tiempo, flexibilidad y trabajo en equipo. Pasión por el servicio y búsqueda constante de la mejora en la experiencia del cliente. Qué ofrecemos: Formar parte de un equipo altamente profesional y apasionado por el sector de la hospitalidad. Oportunidades de crecimiento y desarrollo continuo dentro de una cadena hotelera en expansión. Un entorno de trabajo dinámico en una de las localidades más exclusivas de Mallorca. Condiciones laborales competitivas y beneficios asociados al puesto. Jornada completa y 2 días libres a la semana. Incorporación para la temporada 2026 Únete a Restaurante Trattoria L'Arcada y forma parte de un equipo donde la atención al cliente y la exclusividad son nuestra mayor misión.

Ambassador W Barcelona (March)

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Recepcionista / Front Desk

Hotel Vistabella , hotel 5 estrellas situado en Roses, Costa Brava , goza de una ubicación privilegiada frente al mar Mediterráneo, con acceso directo a una tranquila cala y al Camí de Ronda , que recorre el espectacular litoral de la Costa Brava. Un entorno único, ideal para escapadas románticas y estancias de desconexión y relax, con todos los lujos y comodidades. Somos una empresa de referencia en la industria de la hospitalidad, con un equipo de entre 51 y 110 empleados , donde se valoran la experiencia, la profesionalidad y la vocación de servicio. Buscamos Recepcionista Ofrecemos un puesto de Recepcionista para la temporada de abril a octubre de 2026 . Este es un rol clave dentro de nuestro equipo , ya que la recepción es el primer punto de contacto con el huésped y representa la excelencia en amabilidad, profesionalidad y atención personalizada. Funciones del puesto Realizar los procesos de check-in y check-out de los huéspedes de forma eficiente y cordial. Atender consultas y solicitudes, proporcionando información precisa sobre los servicios del hotel y los atractivos turísticos de la zona. Gestionar las reservas y asignar habitaciones según disponibilidad y preferencias del cliente. Realizar arqueos de caja . Mantener un registro actualizado de llegadas y salidas, así como de solicitudes especiales o incidencias durante la estancia. Coordinarse con los distintos departamentos del hotel, especialmente botones, limpieza, mantenimiento, restauración y spa , para garantizar una experiencia óptima para los huéspedes. Otras tareas administrativas relacionadas con el puesto, como traducción de textos , gestión de reservas de spa y restauración, entre otras. En Hotel Vistabella apostamos por la excelencia en el servicio y el trato cercano al cliente. Únete a nuestro equipo y desarrolla tu carrera profesional en un entorno exclusivo, dinámico y orientado a la calidad.

Cook W Barcelona (March)

POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Culinary Intern

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do... We offer an internship that encompasses two fundamental aspects of this business: hands-on experience and management. In the first part of the internship, the first month, the student will be in the main kitchen of the hotel, where they will be part of various processes and sales points carried out from this kitchen. These include: Production Kitchen – Butchering and portioning meats and fish, preparing bases, pasteurizing stocks, sauces, preserves, and packaging. Banquet Service and Plating – Plating and regenerating group menus, serving coffee breaks and contracted breakfasts. Pastry and Bakery – Preparing desserts, making pastries, bread, and specialties for all hotel restaurants, providing breakfast service in the hotel buffet, show cooking, and creating signature juices. During the second part, the second month of the internship, the student will be part of the team at Lora, a Levantine cuisine restaurant with a Mediterranean soul. The student will rotate through the different sections of the restaurant, which include: Cold Kitchen – Preparing mezzes and starters, recipe bases for finishing in the hot section, marinating, and making stocks. Grill and Oven Kitchen – Facing the customer, preparing "flatbreads" or Arabic bread. We grill marinated meats on skewers and expertly roast the finest fresh fish. Sweet Kitchen – Arabic specialties complement a Mediterranean offer, which will be guided by a renowned pastry chef. In the third part of the internship, the last month, the student will be trained in the more technical side of the kitchen, where our Executive Chef and Kitchen Coordinator will instruct them in: Costing and Technical Sheets of Dishes: Profitability ratios and cost vs. profitability. Inventory Control and Valuation: Minimum stocks, par stock, and an introduction to our purchasing and ordering system, both internal and external. HACCP Protocols: Completing self-control sheets according to current legislation. Qualifications What we are looking for... Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. You’re studying a bachelor’s/master’s degree in hospitality, culinary arts program or a related field. You have the possibility to sign an agreement with your school for a period of preferably 6 months. You are available to start at the end of January. Additional Information What's in it for you... The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

Brand Intern

Company Description We’re looking for a Brand Intern to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us…. The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to our Brand and PR Manager, you will be responsible to support the events operations for 5-6 months. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. Internship allowance of 500€ gross per month. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero our reward for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Job Description What you’ll do… Help keep multiple projects going at one time across programming and events, retail and product. development, social media and brand activations. Manage press and influencer databases and seek new opportunities and contacts. Support on planning and management of Four Corners/ Tope social networks. Assist to the Brand and PR team in the creative and operational part of the events. Assist in the execution of The Hoxton Poblenou cultural events program. Think creatively and proactively, as you’ll be involved from conception stage onwards. Build key relationships with multiple external suppliers and partners. Get stuck in at all levels from creative conception to those pesky excel sheets. Be that key connector between brand, graphic design and hotel ops. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Currently enrolled in a Bachelor’s Degree or Master’s Degree in Marketing, Communications, Business Administration. Must be fluent in Spanish and English. Those who know you would describe you as ‘on top of things’ – you know how to keep yourself and others organised and have an eagle eye for detail. A natural host, you know how to make people feel welcome and at home in our spaces. You are creatively ambitious and culturally curious; able to see ideas through from inception to reality. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com .

Welcome Desk Agent W Barcelona (March)

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Guest Relations Supervisor

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Guest Relations Supervisor at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for…? Are you passionate about leading teams dedicated to creating memorable moments? As a Guest Relations Supervisor, you will be the operational reference point of the department, ensuring that every guest enjoys a seamless, personalized, and exceptional experience. You will be responsible for guiding, motivating, and supervising the Guest Relations team while upholding the highest standards of luxury and The Ritz-Carlton Gold Standards. If you love inspiring others, anticipating guest needs, and ensuring that every detail is executed with elegance and precision, we want to meet you. Your responsibilities will include… Supervising the daily operations of the Guest Relations team, ensuring proper execution of protocols and standards. Leading and motivating the team through training, coaching, and continuous follow-up to guarantee exceptional service. Greeting and accompanying VIP guests, repeat visitors, and special stays, ensuring highly personalized experiences. Acting as the escalation point to resolve complex issues with empathy, efficiency, and discretion. Coordinating effectively with Front Office, Housekeeping, F&B, Spa, and other departments to ensure a seamless stay. Overseeing the accurate management and updating of guest preferences, profiles, and key information in internal systems. Ensuring operational excellence during arrivals, departures, and special experiences. Participating in the design, coordination, and execution of amenities, surprises, and personalized touches. Monitoring guest satisfaction and identifying opportunities to improve processes and the overall guest experience. Staying updated on resort services, activities, promotions, and local attractions to enrich every interaction. Supporting the Manager with administrative tasks, reports, inventories, and operational planning for the department. What we are looking for… Natural, inspiring, and service-oriented leadership. Previous experience in Guest Relations, Front Office, or similar roles, ideally within luxury hospitality. Excellent communication, listening, and problem‑solving skills, even under pressure. Ability to coordinate multiple tasks and teams with elegance and efficiency. Team spirit and a positive attitude, embodying our Gold Standards. Fluency in English and Spanish; additional languages such as German are a strong advantage. Valid work permit for Spain. How we inspire you… Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction. Attractive above-market salary and flexible compensation. “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents. 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort. Up to 75% off flights for residents of Tenerife to Mainland Spain. Extensive corporate benefits with many leisure and travel discounts. A special birthday surprise. A complimentary stay in our resort after one year of service. 13th and 14th salary payments. Innovative training and development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service provided (where applicable). Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues. Participation in our social responsibility initiatives to give back to the community. Comprehensive corporate medical care. (All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply now on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence. Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Whatever/Whenever Agent W Barcelona (Marzo)

POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.