59 Ofertas de trabajo de office

Oficial de mantenimiento (temporal) -NH Collection Barcelona Gran Hotel Calderón

¿Cuál será tu misión? Como Oficial de Mantenimiento , asistirás al Jefe de Mantenimiento en sus actividades diarias. También serás responsable del correcto funcionamiento, mantenimiento e inspección de todos los equipos mecánicos, eléctricos y electrónicos, garantizando el cumplimiento de todas las normas. Con contrato de sustitución por baja de larga duración ¿Qué tendrás que hacer? Asistir al responsable de mantenimiento en el trabajo diario y supervisar el mantenimiento preventivo de todos los equipos e instalaciones. Llevar a cabo todas las actividades de mantenimiento correctivo de manera oportuna y eficiente. Ayudar en la aplicación de las medidas de seguridad y supervisar la disponibilidad de los permisos necesarios. Organizar con el responsable las propuestas de inversión, sustitución, ajuste de contratos con proveedores. Apoyar al responsable de mantenimiento en la organización de las tareas y actividades de mantenimiento de los proveedores externos en el hotel, y coordinar estas actividades con todos los departamentos implicados. Colaborar en el control y seguimiento de los consumos energéticos y costes de mantenimiento, por ejemplo, agua y electricidad. Ayudar en el montaje de salas de reuniones (audiovisuales, iluminación, etc). Resolver las incidencias y problemas de los huéspedes de forma oportuna y adecuada. ¿Qué buscamos? Al menos 2-3 años de experiencia en mantenimiento preferiblemente en un hotel/sector servicios de tamaño y complejidad similares. Formación profesional (electricidad y electrónica, climatización, mantenimiento industrial y campos relacionados). Imprescindible dominio del idioma local y muy valorable conocimientos de inglés. Conocimientos en HVAC (calefacción, ventilación y aire acondicionado), sistemas eléctricos y electrónicos. Conocimientos prácticos de varios programas informáticos (Microsoft Office, etc.). Organizado y proactivo. Capacidad para trabajar por cuenta propia y en equipo. Capacidad para detectar y resolver problemas de forma eficaz. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

Prácticas en Recepción / Hyatt Regency Hesperia Madrid

¿Te apasiona la hospitalidad y sueñas con formar parte de un hotel de lujo? En Hyatt Regency Hesperia Madrid buscamos un/a Becario/a de Recepción para unirte a nuestro equipo de Front Office. Aprende y desarrolla tus habilidades en un entorno dinámico, ofreciendo un servicio excepcional a nuestros huéspedes. Responsabilidades principales: Dar la bienvenida a los huéspedes, realizar check-ins y check-outs siguiendo los estándares de calidad del hotel. Gestionar solicitudes y consultas de los clientes, asegurando su satisfacción en todo momento. Asistir en la gestión y actualización de reservas en el sistema de gestión hotelera (PMS). Apoyar en la resolución de incidencias y garantizar la satisfacción de los clientes. Colaborar con otros departamentos para garantizar una experiencia fluida y memorable para los huéspedes. Realizar tareas administrativas relacionadas con la recepción, como la gestión de correspondencia y reportes diarios. Requisitos: Estudiante o recién graduado/a en Turismo, Gestión Hotelera o áreas relacionadas. Nivel avanzado de español e inglés (otros idiomas serán valorados). Habilidades de comunicación, atención al detalle y orientación al cliente. Conocimientos básicos de sistemas de gestión hotelera y herramientas informáticas como Excel. Actitud positiva, proactividad y capacidad para trabajar en equipo. ¿Qué ofrecemos? Experiencia práctica en un hotel de 5 estrellas reconocido internacionalmente. Mentoría directa de profesionales del área de recepción y hospitalidad. Comidas incluidas durante el turno de trabajo. Certificado oficial de prácticas y referencias al finalizar. Posibilidad de incorporación al equipo tras finalizar las prácticas (según desempeño).

Jefe de mantenimiento / Hyatt Regency Barcelona Tower

Forma parte de uno de los hoteles de referencia para el segmento corporativo y de eventos en Barcelona. En Hyatt Regency Barcelona Tower trabajarás en un entorno internacional, dinámico y orientado a la excelencia en el servicio. Si te motiva el ritmo urbano, los grandes retos operativos y el trabajo en equipo, aquí podrás desarrollar una carrera sólida dentro de la hospitalidad de alto nivel. Principales funciones y responsabilidades: La misión del puesto se concreta en la gestión del departamento para conseguir: servicio, calidad, objetivos, ahorro, resultados, etc. Asimismo, debe garantizar el correcto estado de todas las instalaciones del hotel y del Centro de Convenciones. Sus principales funciones se centran en: • Elaboración y gestión del presupuesto • Gestión y optimización de recursos • Búsqueda, homologación e interlocución con proveedores • Manejo del plan de mejoras del hotel • Gestión del plan de ahorro • Gestión del plan medioambiental • Creación, implantación y seguimiento de procesos • Formar, informar y controlar el cumplimiento de PRL • Lograr la satisfacción de clientes internos y externos • Gestión de los medios audiovisuales • Gestión del equipo de mantenimiento, horarios, división de tareas. • Supervisión y mantenimiento de la condición del hotel. El cargo tiene bajo su responsabilidad al equipo de Oficiales de Mantenimiento y el área de Audiovisuales. Se relaciona con todos los departamentos, especialmente, con AV y Housekeeping. A nivel externo sus principales contactos son con proveedores de instalaciones y con huéspedes alojados en el hotel. Aptitudes: • Formación en Hostelería: Formación profesional electro – mecánica y Frío Industrial y /o Ingeniería Técnica • Conocimientos de idiomas: Alto conocimiento de inglés (comprensión y diálogo) • Deberá aportar una experiencia consolidada en el desarrollo de funciones similares en edificios de funcionamiento ininterrumpido (Hoteles, hospitales, etc). Es imprescindible aportar experiencia en el manejo de equipos de personas. • Conocimientos informáticos: SAP / OFFICE • Conocimientos en electricidad, fontanería, instalaciones en general. Conocimientos en gestión departamental (presupuesto / personas)

Maintenance Technician

We are looking for someone with talent, drive and a sense of humour to join our team as Handyman at our amazing, hotel-with-a-difference in Barcelona! In Case You Don’t Know Who We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. Your Mission, Should You Choose To Accept: Together with the Asset Manager and Hotel Manager you are involved in everything that has to do with maintenance and technics, both inside and outside of the hotel. You are super handy and therefore the first point of contact for guests and team members when an issue or malfunction is reported. You find it super important to have a lot of fun during your work! Working as a Handyman not one day is the same. Some days you are doing checks and conducting reparations in the hotel, the next day you are working on fine tuning a range of technical activities and liaising with internal and external parties involved. What You'll Do Being first point of contact for maintenance issues for guests and colleagues All relevant reparation work in and around the hotel Conducting maintenance checks Liaising with internal and external parties regarding technical and maintenance topics Who You Are You are capable of prioritizing and coordinating; [ You like to connect to the guests and your colleagues You are reliable and can work independently You are flexible and are able to work flexible hours: if there is an emergency you are available for help outside of office hours You are eager to learn and love to share your experiences with other people You have LBO/MBO-level of working and thinking, with additional relevant training in maintenance/construction (you are in possession of ‘VCA-basis’ certificates) You have a minimum of 2 years’ experience in a similar role (hotel environment preferred) You are very social and have a guest-oriented way of thinking; you like interacting with people from different backgrounds and want to work in an informal yet ambitious environment You have good command of Spanish and you can at least manage accordingly in English You like to have fun with your colleagues and the guests! You are legally allowed to work in Spain What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future. The chance to learn and grow in your role with the potential for future growth. Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Housekeeper

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: a sanctuary of serenity where the ocean, the land, and lush subtropical gardens blend harmoniously with Moorish-inspired architecture. With 462 rooms and suites spread across the vibrant Citadel and the exclusive Retreat, the resort offers breathtaking views of the Atlantic Ocean, Mount Teide, and its tropical gardens. At The Ritz-Carlton, we believe true luxury lies in the details, and our Housekeeping team safeguards the elegance, harmony, and comfort that define every guestroom in the resort. Every perfectly made bed, every polished surface, and every delicate personal touch contributes to the sense of well-being that has become our signature. JOIN OUR TEAM! …as a Room Attendant at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for? We are seeking a meticulous, organized individual with a strong eye for detail—someone passionate about creating immaculate, comfortable spaces for our guests. We want someone who thrives in an elegant, dynamic environment and who takes pride in transforming each room into a haven of calm and perfection. If you are motivated by cleanliness, order, and excellence, and if you are excited to contribute to unforgettable guest experiences, this is the place for you. Your main responsibilities will include: Cleaning, organizing, and preparing guestrooms, suites, and assigned areas in accordance with The Ritz-Carlton luxury standards. Restocking amenities, linens, and necessary supplies to ensure a flawless guest experience. Identifying and reporting any maintenance issues or technical defects found in the rooms. Ensuring each room presents a flawless appearance, paying attention to presentation, decorative details, and the sensory experience of the guest. Maintaining the cleanliness and organization of the housekeeping office and your cart. Complying with safety, hygiene, and risk-prevention guidelines, as well as the resort’s sustainability policies. Collaborating closely with supervisors and colleagues to ensure an efficient workflow and outstanding service. What we expect from you… Previous experience as a room attendant or in similar roles, preferably in luxury hotels or resorts. Exceptional attention to detail and a strong sense of responsibility. Positive attitude, strong work ethic, and the ability to keep pace in high-occupancy environments. Good physical condition for continuous movement-related tasks. Availability to work rotating shifts, including weekends and holidays. Basic level of English or Spanish (additional languages are a plus). Valid work authorization for Spain. What we offer… Competitive salary and attractive employment conditions. Genuine opportunities for growth within Marriott International. Access to ongoing training programs focused on luxury standards, safety, and hospitality. Exclusive employee rates at more than 9,500 hotels worldwide (“Explore Rate”). Discounts on dining experiences and services within the resort and across Marriott properties. Complimentary daily meals in the employee cafeteria. Uniform and professional laundry service included. Recognition programs, wellness activities, and internal celebrations. Opportunities to participate in sustainability and social responsibility initiatives. Would you like to join our team? Apply now through MarriottCareers and become part of an environment where excellence is built from every detail. At The Ritz-Carlton Tenerife, Abama, every room tells a story — and your work will ensure it remains immaculate, welcoming, and unforgettable. “At The Ritz-Carlton, excellence begins with care. Every gesture, every polish, every smile… creates a lasting impression.” At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Assistant Manager Front Desk / Hotel Arts Barcelona

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

2º Maître (Temporal) / NH Collection Villa de Bilbao

Como 2º Maitre , serás responsable de gestionar y organizar las actividades y servicios de un establecimiento de F&B del hotel (restaurante, salón, servicio de habitaciones, etc.) en el esfuerzo continuo del hotel por ofrecer un servicio excepcional a los huéspedes y rentabilidad financiera. ¿Qué tendrás que hacer? Gestionar las operaciones diarias, garantizando los procesos y procedimientos relacionados con la preparación de los productos, la calidad y el servicio y el cumplimiento de las normas de la marca. Organizar, coordinar y asignar las actividades, tareas y turnos del personal del restaurante. Supervisar el servicio de todos los miembros del equipo de F&B para todas las áreas bajo su responsabilidad. Asegurarse de que los miembros del equipo conocen y ofrecen los diferentes productos y servicios disponibles en el restaurante del hotel. Asegurarse de que toda la información comunicada por el departamento comercial interno del hotel es recibida y ejecutada correctamente por el equipo de F&B. Junto con el responsable correspondiente, trabajar en la planificación del menú de acuerdo con los criterios de calidad de la empresa. Elaboración de escandallos de los desayunos. Supervisar el montaje de las salas del hotel en la organización de eventos, organizando la disposición de las salas en base a la información transmitida por el departamento comercial. Mantener un contacto directo y frecuente con los huéspedes para asegurar que se cumplen sus expectativas. Demostrar un excelente conocimiento de los huéspedes frecuentes prestando atención a sus preferencias. Gestionar y controlar los comentarios, sugerencias y quejas de los huéspedes, creando y ejecutando planes de acción. Desarrollar e implementar procedimientos para gestionar la calidad de las áreas de F&B. Identificar oportunidades para incrementar los ingresos del Departamento de F&B mediante Upselling. Controlar los gastos en todas las áreas bajo su responsabilidad y participar en la preparación del presupuesto anual del departamento. Reclutar, entrevistar y formar a los miembros del equipo. Supervisar, comentar y reconocer el rendimiento y el desarrollo de los miembros del equipo. Garantizar el cumplimiento de las normas de salud, seguridad, higiene y concienciación sobre el alcohol. ¿Qué buscamos? Es una oportunidad muy buena para quien quiera acumular experiencia y ascender en el departamento de F&B. Buscamos: Disponibilidad del 1 de Junio al 20 de Diciembre. Al menos 1-2 años de experiencia en supervisión como jefe de sector, ayudante de maître o como 2º maître ya en funciones. Integración en un equipo joven. Formación profesional en hostelería/F&B. Imprescindible dominio del idioma local e inglés. Conocimiento práctico de varios programas informáticos (Microsoft Office, TMS, etc.) y del sistema POS. Orientación a resultados y al detalle. Excelentes dotes de organización y liderazgo. Alto nivel de conocimiento comercial y capacidad de venta. Habilidades interpersonales y de comunicación. Capacidad para reconocer y resolver problemas de forma eficaz. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

Jefe/a de sector- F&B supervisor / Dreams Lanzarote Playa Dorada Resort & Spa

Funciones principales: Realizar de manera autónoma y cualificada las funciones de control y supervisión de su área de responsabilidad. Cumplimiento de las tareas marcadas en el check-list diario. Organizar y coordinar a todo el personal de su área, optimizando los recursos humanos y materiales que el hotel proporciona. Asegurar la buena imagen y excelencia de trato al cliente de su equipo. Atender las quejas y sugerencias de los clientes y colaboradores. Recibir, despedir, ubicar y aconsejar a los clientes sobre los menús y bebidas. Atender personalmente aquellas mesas que por su categoría o importancia así lo requieran. Dirigir la venta de aquellos productos que más interesan al hotel. Velar por el buen uso y funcionamiento de los procedimientos operativos de su departamento. Supervisar el estado de limpieza de todos los puntos de venta y los equipos de trabajo. Informar a mantenimiento de desperfectos del área y coordinar aquellos trabajos que pudieran afectar a la operativa diaria. Controlar los inventarios de alimentos, bebidas y material. Supervisar montajes y servicios. Controlar el cumplimiento de los procedimientos y estándares de calidad establecidos. Controlar que la facturación esté correctamente cargada en sistema. Velar por el cumplimiento de la normativa de APPCC y cumplir con los protocolos establecidos de seguridad, higiene y protección medioambiental. Requisitos: Técnico Superior en Restauración, FPII Hostelería y/o Turismo Valorable alto conocimiento de inglés (comprensión y diálogo); deseable otros idiomas (alemán y francés) Buen manejo del TPV Conocimientos a nivel usuario del paquete office. Conocimientos técnicos relacionados con el puesto: protocolo, enología, gestión de costes, servicio de alto nivel, decoración, etc. Competencias: Vocación de servicio. Orientación al cliente. Liderazgo de equipos. Trabajo en equipo. Experiencia: Deberá aportar una experiencia consolidada en el desarrollo de funciones similares preferiblemente en hoteles de 4 o 5* (mínimo 2 años).

Recepcionista (Temporada)

Descripción de la empresa Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Descripción del empleo Reportando al Front Office Manager o a la persona que le sustituya, será responsable de ofrecer un servicio de alta calidad que garantice la satisfacción del huésped, anticipándose a sus necesidades y gestionando con eficacia sus solicitudes y peticiones especiales. MISIÓN DEL PUESTO: Proporcionar una atención excelente durante el check-in, la estancia y el check-out, respondiendo con prontitud, eficiencia y cortesía. Gestionar reservas, cambios y asignaciones de habitaciones, asegurando la correcta actualización del PMS y el cumplimiento de los estándares del hotel. Controlar cuentas de huéspedes y facturación, garantizando que los cargos sean correctos y se registren en el momento oportuno. Aplicar estrictamente los procedimientos de seguridad en transacciones con tarjeta y efectivo, emisión de llaves, protección de datos y confidencialidad del huésped. Mantener una comunicación fluida con los distintos departamentos (especialmente Housekeeping), asegurando una coordinación eficaz de prioridades y necesidades operativas. Registrar y documentar con precisión incidencias, solicitudes, mensajes y seguimientos, distribuyéndolos según los procedimientos internos. Identificar oportunidades de upselling y promover los servicios e instalaciones del hotel, desde un enfoque de asesoramiento al huésped. Dar soporte en necesidades de conserjería/Guest Relations cuando sea necesario, asegurando una experiencia cuidada y coherente con un entorno 5*. Mantener el área de recepción ordenada y profesional, cumpliendo con estándares de imagen y servicio. Requisitos • Formación en Turismo / Gestión Hotelera (valorable). • Idiomas: español e inglés imprescindibles . Francés muy valorable . • Experiencia mínima 1 año en puesto similar, preferiblemente en hotel 5 y/o lujo *. • Conocimientos de herramientas Microsoft Office/Windows. • Conocimiento del PMS OPERA (valorable o requerido, según necesidad). • Habilidades interpersonales, orientación al detalle y capacidad de resolución de incidencias. • Persona responsable y confiable, con capacidad para trabajar bajo presión en entornos dinámicos. • Trabajo en equipo, escucha activa y empatía. • Turnos rotativos (mañana y tarde). • Jornada completa. • Contrato Fijo-Discontinuo Información adicional ¿Qué ofrecemos? Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional. Retribución flexible con opciones como restaurante, transporte y mutua privada. Parking para bicicletas y patinetes , con punto de carga. Un entorno de trabajo dinámico, multicultural y motivador , rodeado de profesionales apasionados por la hospitalidad de lujo. Oportunidades de desarrollo profesional , tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo. Formación continua a través de nuestra plataforma Learn Your Way , diseñada para impulsar tu talento y tu crecimiento profesional.

Supervisor-Loss Prevention

The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with Moorish-inspired architecture. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide, and the resort’s lush gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from relaxed dining to Michelin-starred cuisine. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and exclusive access to Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Loss Prevention Supervisor at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for…? Are you passionate about safety, operational excellence, and protecting people, assets, and reputation in a luxury environment? As a Loss Prevention Supervisor , you will be responsible for supervising and coordinating the daily activities of the Security and Loss Prevention team, ensuring that the service is delivered in compliance with Spanish Private Security regulations, internal policies, and the direct instructions of the Director of Security. You will act as the operational reference point of the department during your shift, ensuring a safe and secure environment for guests, employees, and facilities, always aligned with The Ritz-Carlton Gold Standards. If you combine strong leadership skills with operational rigor, discretion, and a service-oriented mindset, we would love to meet you. Your responsibilities will include… Operational Supervision Coordinating the daily activities of the security team (shift handovers, patrols, critical areas, assigned posts). Ensuring compliance with service instructions, internal procedures, and legal requirements under Spanish Private Security regulations. Supervising punctuality, professional appearance, TIP accreditation, and service standards of the team. Conducting regular operational patrols in critical areas to detect deviations and potential risks. Acting as the first escalation point for operational incidents and reporting relevant matters immediately to the Director of Security. Incident & Risk Management Managing and following up on security incidents with operational, reputational, or interdepartmental impact. Leading the initial response to emergencies, evacuations, and activations of the Self-Protection Plan. Coordinating the team during drills and real incidents. Participating in internal investigations related to security or loss prevention matters. Escalating any sensitive or high-impact incident to the Director of Security prior to formal closure. CCTV & Security Systems Oversight Supervising the correct use of CCTV, access control, alarm, and other security systems. Ensuring that image processing and data handling comply with LOPDGDD and applicable regulations. Conducting periodic audits of security systems to verify functionality and proper operation. Reporting any anomaly, download, access, or technical issue to the Director of Security. Documentation & Compliance Reviewing daily reports, incident logs, patrol records, checklists, and access control documentation. Safeguarding sensitive documentation in accordance with data protection and internal protocols. Monitoring compliance with PRL (Occupational Risk Prevention) measures within the team. Reporting risks, incidents, or near-misses to the Director of Security and Prevention Service. Supporting Coordination of Business Activities (CAE) with contractors in line with RD 171/2004. Training, Coaching & Team Development Supporting the onboarding and operational training of new or reinforcement staff. Identifying operational gaps and proposing corrective measures. Ensuring mandatory training compliance (PRL, first aid, internal procedures). Maintaining a culture of vigilance, professionalism, and continuous improvement within the team. Interdepartmental Coordination Maintaining close communication with Front Office, Housekeeping, Engineering, F&B, and Operational Management. Supervising key control procedures, restricted access areas, opening/closing protocols, and asset protection measures. Supporting monthly service reviews with the external security provider. What we are looking for… Official qualification in Security. Minimum 3–5 years of experience in private security, ideally in supervisory or operational management roles. Previous experience in hotel environments or high public exposure operations (resorts, tourist complexes, events). Solid knowledge of Spanish Private Security regulations, CCTV/data protection regulations, PRL, and self-protection plans. Operational leadership, strong decision-making skills, and conflict management abilities. Intermediate level of English (Spanish fluent required). PRL Preventive Resource (60h) certification or commitment to obtain it within the first months. First Aid and AED (DESA) certification. Proficiency in professional IT tools (Microsoft Office, reporting tools, incident management systems). Availability to work full-time, including weekends and rotating morning/afternoon-night shifts. Valid work permit for Spain. How we inspire you… Being part of our team means protecting not only assets, but also experiences. Your leadership and vigilance will ensure that every guest enjoys a safe, seamless, and exceptional stay. Attractive above-market salary and flexible compensation. “Explore Rate” privileges across 9,500+ Marriott hotels worldwide (extended to family, partner, and parents). 20% F&B discount at Marriott properties and 50% discount within the resort. Up to 75% flight discount for Tenerife residents traveling to mainland Spain. Corporate benefits with leisure and travel discounts. Birthday surprise and complimentary stay after one year of service. 13th and 14th salary payments. Ongoing training and development through our corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service (where applicable). Team events, employee celebrations, and social responsibility initiatives. (All benefits and bonus programs are subject to company regulations and applicable tax laws and may be modified by the employer.) Interested? Apply now via Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis. At The Ritz-Carlton, our Ladies and Gentlemen create experiences so exceptional that they remain with our guests long after their stay. Your role will be to uphold and nurture our Gold Standards—our Employee Promise, Credo, and Service Values—ensuring that excellence in safety and security is delivered every day. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Night Auditor M/F / Montesol Experimental

ABOUT US Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE JOB We are looking for an experienced Night Auditor to join our dynamic team! Your missions will be the following : Greet and assist all guest as soon as they come in ; Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services ; Ensure the check-in of potential late arrivals or apply our no-show procedure ; Respond to all guest questions and requests, offering a personalized service adapted to each request ; Ensure that a high level of customer service is always provided, respecting our quality standards ; In coordination with the Front Office Manager, deal with customer complaints ; Participate in the management of the hotel's general mailbox by replying and redirecting emails ; Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time ; Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant ; Ensure all equipment of the department is kept clean and in good working condition ; At night, ensure the daily End Of Day closing on Opera, control cash receipts ; Ensure rounds in floors/hotel, and report non-conformities ; Take charge of the hotel switchboard, inform customers, and redirect calls ; Ensure the good passage of instructions in the team as well as a good communication of information to the Housekeeping service ; Coordinate security at the front desk/reception in order to maintain a high level of safety for all our guests, hosts, goods and material, including key inventory and guest’s belongings. ABOUT YOU A Night Auditor is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated ; Flexibility to respond quickly and positively to a range of work situations ; Be well spoken with excellent communication skills ; Knowledge as well as abilities in other languages would be beneficial ; Attention to details and customer needs ; Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development ; Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. ; Attractive discounts in all our venues (cocktail bars, wine bars & restaurants) ; Corporate events.

Front Office Intern / Hyatt Regency Barcelona Tower

¡Únete al equipo de Hyatt Regency Barcelona Tower como Becario/a de Recepción! ¿Te apasiona la hospitalidad y sueñas con formar parte de un hotel de lujo? En Hyatt Regency Barcelona Tower buscamos un/a Becario/a de Recepción (Front Office) para unirte a nuestro equipo de Front Office. Aprende y desarrolla tus habilidades en un entorno dinámico, ofreciendo un servicio excepcional a nuestros huéspedes. Responsabilidades principales: Dar la bienvenida a los huéspedes, realizar check-ins y check-outs siguiendo los estándares de calidad del hotel. Gestionar solicitudes y consultas de los clientes, asegurando su satisfacción en todo momento. Asistir en la gestión y actualización de reservas en el sistema de gestión hotelera (PMS). Apoyar en la resolución de incidencias y garantizar la satisfacción de los clientes. Colaborar con otros departamentos para garantizar una experiencia fluida y memorable para los huéspedes. Realizar tareas administrativas relacionadas con la recepción, como la gestión de correspondencia y reportes diarios Requisitos: Estudiante o recién graduado/a en Turismo, Gestión Hotelera o áreas relacionadas. Nivel avanzado de español e inglés (otros idiomas serán valorados). Habilidades de comunicación, atención al detalle y orientación al cliente. Conocimientos básicos de sistemas de gestión hotelera y herramientas informáticas como Excel. Actitud positiva, proactividad y capacidad para trabajar en equipo. ¿Qué ofrecemos? Experiencia práctica en un hotel de 5 estrellas reconocido internacionalmente. Mentoría directa de profesionales del área de recepción y hospitalidad. Comidas incluidas durante el turno de trabajo. Certificado oficial de prácticas y referencias al finalizar. Posibilidad de incorporación al equipo tras finalizar las prácticas (según desempeño). Únete a un equipo comprometido con la excelencia y ayuda a crear experiencias inolvidables para nuestros huéspedes. ¡Te esperamos en Hyatt Regency Barcelona Tower!