27 Ofertas de trabajo de restaurant manager

Receptionist M/F / Montesol Experimental

ABOUT US The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE JOB We are seeking a Receptionist M/F to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following: Greet and assist all guest as soon as they come in. Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services. Respond to all guest questions and requests, offering a personalised service adapted to each request. Ensure that a high level of customer service is always provided, respecting our quality standards. In coordination with the Front Office Manager, deal with customer complaints. Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B). Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings. Participate in the management of the hotel's general mailbox by replying and redirecting emails. Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. Ensure all equipment of the department is kept clean and in good working condition. ABOUT YOU A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental Group! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events.

Ayudante de Camarero / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. El puesto de ayudante de camarero/a Room Service: En Four Seasons Hotel Madrid estamos buscando un ayudante de camarero/a para formar parte de nuestro equipo de Room Service. Esta posición, perteneciente a la división de Alimentos y Bebidas, tiene como misión principal contribuir a ofrecer un servicio excepcional a nuestros huéspedes. Las responsabilidades del puesto incluyen: Preparar, transportar y servir los pedidos de comida y bebida, todo ello según los estándares de Four Seasons y de manera eficiente, cortés y profesional. Revisar y reponer los minibares de clientes según indicaciones del manager de departamento. Limpiar y preparar los carros de Room Service, asegurando que están listos en todo momento. Conocer la oferta de comida de cada menú de acuerdo con las sugerencias del Chef y saber explicar a los clientes la composición de los platos. Respetar y manejar con cuidado el equipo y material del departamento. Nuestro/a candidato/a ideal: Buscamos candidatos/as orientados a la excelencia en el servicio, y que sean grandes trabajadores en equipo. Nuestro candidato/a ideal tendrá experiencia previa en el área de Room Service. Es requisito fundamental ser capaz de trabajar en un ambiente dinámico, adaptándose y anticipándose a las necesidades de los clientes. El candidato/a debe tener permiso legal para trabajar en España, y debe dominar el Castellano, así como el inglés. Por favor, tenga en cuenta que, debido al gran número de candidaturas recibidas, solo contactaremos con los candidatos/as seleccionados para una entrevista. Acerca de Four Seasons Hotels & Resorts: Four Seasons Hotels & Resorts abrió su primer hotel en 1961 y su historia ha sido una de innovación constante, una expansión notable y dedicación a los más altos estándares. Durante casi 50 años, Four Seasons ha transformado la industria hotelera, combinando la amistad y la eficiencia con las tradiciones típicas de cada lugar en el que se encuentran. Four Seasons Hotels & Resorts ha sido calificado por la revista Fortune dentro de las “100 mejores compañías para trabajar” CADA AÑO desde 1998, ganándose el legado de “la mejor empresa para trabajar”, mismo que únicamente tienen el honor y privilegio de tener 12 empresas más en el mundo.

Corporate Sales Manager

Are you passionate about the Hospitality world? Do you have a minimum of 5 years or more of experience as a Sales Manager? At Hilton Barcelona, we are looking for a Corporate Sales Manager to be part of the Sales Team. 👌About us 👇: Opened as the chain’s flagship hotel in Barcelona, in the corporate and financial district. Hilton Barcelona is surrounded by shopping, restaurants, and leisure options. Explore the city at your leisure from this conveniently located hotel at only 10 minutes away from the city centre, and excellently communicated to the Airport (10 minutes) and the High-Speed Train Station (5 minutes).290 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences.Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (local fresh market products), and by keeping the authentic and traditional Mediterranean recipes.Position purpose: To drive hotel revenue & market share by increasing the penetration on the existing accounts and growing the base of corporate clients by securing new contracts. Develop the market segment by executing strategies agreed with the Director of Sales. Maximise the Corporate Accounts rooms, groups, conference, and events revenue through pro-active specific sales actions.Planning and Organising:Develop and maintain excellent product knowledge (rooms, meeting spaces, and outlets)Maintain up-to-date customer records and update the segment action plans and financial objectives monthlyCoordinate the hotel’s sales activities to generate optimal room occupancy and high accommodation, C&E, and F&B revenuesAttend all department and hotel meetings as necessaryWork with Hotel Management and Directors to communicate changes in the local market and propose timely solutionsDevelop the Hotel Sales & Marketing Plan for the Corporate segment in line with business objectivesContribute to regional sales and marketing initiatives with local implementation and follow-upPro-active Sales Approach:Identify new business leads by monitoring market trends, competition, PMS and other systemsRepresent the hotel professionally at trade shows, conferences, and industry eventsDevelop key account plans with defined objectives, timelines, and strategiesCollaborate with Hilton International Sales Teams on Key Global AccountsMonitor competitors and market activity, informing the DOS of changesUnderstand competitor offerings to better position HiltonTarget key corporate accounts through sales calls, site visits, and networkingOrganize client entertainment and FAM trips to foster relationships and explore business opportunitiesContracting Process:Run the RFP season smoothly and on time:Submit business casesDiscuss rate strategiesSubmit, negotiate, and activate contractsCollaborate with Hilton International Sales Teams to secure new Global Accounts and grow existing onesEnsure local accounts are re-contracted before year-end and activated in systemsReview quarterly production vs. targets and take corrective action if neededHandle administrative contract processes (e.g., create contracts and codes for local accounts)Internal and External Relationships:Build and strengthen relationships with current and new customers through:Sales callsEntertainmentFAM tripsTrade showsSupport the Director of Sales and Marketing in budgeting for the segmentIdentify the influence and decision-making levels of each contact to better secure dealsExpand contact base within each client organizationDevelop community relationships to grow the sales pipelineWork closely with Front Office to align on common goalsCoordinate with the Director of Sales and Revenue Manager to ensure proposed rates meet hotel financial goalsAdministration / Systems:Keep CRM updated with accounts, contacts, and tasksUse Microsoft Office tools (Excel, Word, PowerPoint)Maintain tracking tools to monitor account progressGeneral other responsibilities:Collaborate closely with the Front Office teamGenerate monthly data and reports for analysis and owner reportingShare ideas to enhance products and servicesComplete a defined number of face-to-face client meetings per weekParticipate in sales events and tradeshows and measure ROIEngage in all relevant meetings and business activities, ensuring follow-up actionsPromote Hilton Worldwide values and act as a Brand AmbassadorAttend training and development activities as requiredMaintain a strong team spirit by encouraging and supporting colleaguesBalance time between nurturing existing clients and generating new businessThe offer 📃:30 vacation daysInternal and external development and training opportunitiesStaff discounts for overnight stays and gastronomic services worldwideParking, laundry & mobile phoneWhat are we looking for? 📌:University degree (Business or Hospitality Management is preferred) or equivalent experienceGood knowledge of the Barcelona corporate business marketExperience in RFP processes and account managementHigh communication skills in English and SpanishSeveral years of experience in a reservation or sales environment in hospitalityAffinity for computer systemsExcellent numerical, analytical and critical reasoning skillsQualities, Skills & Knowledge:Excellent selling capabilityExcellent organisational and planning skillsAccountable and resilientAbility to work under pressureFlexibility to respond to a range of different work situationsExcellent relationship builderCollaborativeStrong customer focusStrong delivery focusStrong decision-making skillsStrong influencing skillsStrong in critical thinkingGood numerical skillsAbility to prioritise business-critical actionsSelf-motivatedStrong verbal and written communicationThis is an exceptional opportunity for a Sales Manager to shape and drive the Corporate segment in a fast-growing global Hospitality company. If you possess the required skills and are ready for a challenging and rewarding role, we encourage you to apply.At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic.Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

Rooftop Manager

Your Mission Should You Choose To Accept It : As the Rooftop General Manager, you are responsible for the effective management and development of our Brand new "SiSi Rooftop" venue within The Social Hub - Poblenou. Your leadership and operational expertise will be key in ensuring the Restaurant delivers on its concept, achieves business objectives, and consistently exceeds guest expectations. Working closely with the Rooftop Head Chef and supported by the Director of F&B, you will manage all aspects of the Restaurant, including concept delivery, team management, service standards, financial performance, marketing activations, and guest satisfaction. In Case You Do Not Know Who, We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. Your areas of responsibility Strategic Planning: Develop and execute strategies that align with the Rooftop´s concept, enhance guest experiences, and achieve financial and operational objectives. Incorporate sustainability and eco-friendly practices into the Rooftop´s operations and activations, contributing to broader organizational goals. Build and maintain collaborative relationships with local suppliers, artisans, and partners to enhance the Rooftop authenticity and guest appeal. Collaborate with the marketing team to design and implement innovative campaigns and activations that elevate the Rooftop Restaurant’s profile and attract diverse audiences. Use data and analytics to monitor performance, inform decision-making, and identify opportunities for growth and improvement. Leadership & People Management: Lead, mentor, and develop the Rooftop team, including assistant managers and supervisors, fostering a culture of collaboration and continuous improvement. Responsible for ensuring training and onboarding for new and existing employees is carried out as per agreed framework and brand standards. Identify and nurture high-potential team members, supporting career progression within the Rooftop and the organization. Ensures compliance with local HR policies, procedures and labour law. Work in partnership with the Head Chef to ensure seamless collaboration between service and kitchen operations. Promote a diverse and inclusive work environment that encourages creativity, innovation, and excellence. Lead by example, ensuring your presence is felt by both the team and guests, prioritizing team morale and guest experiences. Operational Oversight: Oversee the day-to-day operations of the Rooftop ensuring efficiency and alignment with concept standards. Ensure compliance with health, safety, and hygiene regulations, maintaining a secure and safe environment for guests and staff. Leverage data and analytics to optimize operations and identify opportunities for growth and improvement. Concept Delivery & Guest Experience: Uphold and deliver the Rooftop´s concept, ensuring it aligns with the overall vision of The Social Hub. Maintain high service standards, ensuring guests receive exceptional experiences that drive satisfaction and loyalty. Address guest feedback and complaints promptly and effectively, emphasizing a proactive approach to guest interactions. Financial Performance: Manage the budget, focusing on revenue generation, cost control, and profitability. Conduct regular financial reviews, providing insights and recommendations to the Director of F&B and supporting functions. Strive for operational efficiencies without compromising service quality. Collaboration: Work closely with the Executive Chef, Director of F&B, and other Restaurant General Managers to share best practices and drive overall success. Build strong relationships with local suppliers and partners to enhance the Rooftop´s offerings and support sustainability goals.

2º Maître / NH Collection Barcelona Gran Hotel Calderón

Como Segundo/a Maitre , apoyarás al Maitre en la dirección y organización de las actividades y servicios de un punto de venta de alimentos y bebidas del hotel en un esfuerzo continuo por mejorar la satisfacción de los huéspedes y los miembros del equipo y maximizar el rendimiento financiero de las áreas de responsabilidad. ¿Qué tendrás que hacer? Planificación y ejecución de las operaciones relacionadas con F&B en el hotel. Siendo ELEVEN y MICE su foco principal. Gestión integral de las operaciones de F&B dentro de las pautas presupuestadas y los estándares marcados por la compañía, en los diferents puntos de venta: Tablafina, Eleven Bcn Bar, Desayunos, MICE & Events y Room Service. Lidera y desarrolla positivamente un equipo de más de 10 pax. Coordinación interdepartamental y con el resto de los departamentos. Analizar semanalmente la evolución y previsión de cierre de food cost con los equipos de F&B de su hotel. Organizar y coordinar a todo el personal del departamento. Gestionar la calidad del área dando feedback a su equipo e implantando medidas correctivas o nuevos productos o servicios para la mejora de la percepción de nuestros clientes. Administración de personal: juntamente con el maître. Responsabilidad: Ser responsable de la planificación de su equipo, en línea con la demanda del negocio. Está dentro de su rol evitar conflictos. Esto requiere habilidades desarrolladas de resolución de problemas que permitan manejar eficazmente los conflictos de una manera que funcione tanto para el cliente como para el personal. Fomentar la creatividad: Ser creativo, compartir ideas, desarrollar e implementar nuestra estrategia de oferta en los diferentes puntos de venta de F&B del hotel. Formar y evaluar a todo el personal del Departamento. • Atender y estar pendiente personalmente de aquellas mesas que por su categoría o importancia lo precisan. Gestión de cajas: Gestiona los pagos y el flujo de caja. Así como invitaciones y tickets gratuitos. Hacer seguimiento de anulaciones según los parámetros acordados con MINOR. Supervisión: asistir a los eventos de mayor importancia y volumen del hotel y supervisar el servicio de los mismos. Controlar los inventarios de material y bebidas llevando el control de los stocks de los mismos. • Colaborar en la confección de cartas de comida y bebida, asesorando a la Dirección y proponiendo nuevas ideas para aumentar las ventas. Organizar junto con el Dpto. de Cocina opciones gastronómicas en cuanto a preferencia de los clientes y confección de nuevos servicios & productos. Analizar y gestionar los informes de SAP POS & TMS Atender las quejas y sugerencias de los clientes. Difundir las normas de calidad. Velar por el buen uso y funcionamiento de los procesos & procedimientos operativos de su departamento. Aseguramiento de implantación y cumplimiento de estándares • Colaborar en la realización de los presupuestos de su Dpto. Analizar la cuenta de gestión del Departamento tomando acción e implantando medidas correctivas para posibles desvíos o mejoras Realizar fichas técnicas y de coste de la composición gastronómica del hotel asegurando los márgenes de rentabilidad previstos Realizar seguimiento a los inventarios. Asistir a las reuniones programadas. ¿Qué buscamos? Formación académica: Técnico Superior en Restauración/A&B Gastronomía, Diplomados en Turismo o Alimentos y Bebidas Experiencia demostrable en restaurante / hotel. Conocimientos en informática (Paquete Office) Preferiblemente conocimiento en SAP/TMS y POS Otros conocimientos deseables: Conocimientos en gestión de cualitativa & cuantitativa del Área de F&B Se valorará conocimientos en coctelería y enología. Inglés nivel medio alto. Gestión de equipos. ¿Por qué elegirnos? • Incorporación inmediata • Jornada completa • Integración en un equipo dinámico • Reportará al F&B Manager • Desarrollo profesional • Acceso a la plataforma e-learning y GoFluent • Tarifa especial para empleados, familiares y amigo. • Obtención de crédits como premio por fidelidad a la Compañía, que se pueden canjear en alojamiento y en algunos restaurantes • Acceso a la plataforma club Cooperama. Minor Hotels Europe & Americas se compromete con el principio de igualdad de oportunidades y la no discriminación en la gestión de sus procesos de selección

Ayudante de camarero/a

Queremos personas responsables, apasionadas, comprometidas capaces de:• Crear una experiencia excepcional con todos los clientes durante el servicio.• Asegurar la satisfacción del huésped durante el servicio, favoreciendo e impulsando la creación de experiencias como motor del día a día.• Favorecer el buen clima laboral dentro del Departamento de F&B, fomentando el trabajo en equipo y apoyando y colaborando con el resto de los compañeros en todo momento.• Vender y promocionar productos in-house (desayuno, SPA, restaurantes, room service, etc.) favoreciendo un incremento del gasto extra del huésped en el hotel.• Informar al Manager de Servicio para que pueda alimentar el perfil de cada huésped con toda la información necesaria (quejas, incidencias, preferencias, gustos, etc.), a fin de generar experiencias de cara a próximas estancias.• Realizar un buen cierre de servicio, dejando en buen estado y limpio su rango y comunicando al manager cualquier tema que quede pendiente.• Colaborar en las tareas de antes y después del servicio.• Control y revisión de los productos realizando el inventario de material de salas y bebidas• Manteuna comunicación directa con cocina antes, durante y después del servicio• Tener un excelente conocimiento sobre nuestra oferta gastronómica y de bebidas.• Saber desempeñar múltiples tareas, priorizar y mantener la calma bajo presión.

Camarero/a / Rooftop

Reportando al F&B Supervisor Bar y al F&B Manager, será responsable de proporcionar un servicio de calidad que garantice la satisfacción de todos nuestros clientes, de anticiparse a sus solicitudes y de responder positivamente a las peticiones especiales. MISIÓN DEL PUESTO: Hacer recomendaciones sobre las bebidas y platos que se ofrecen en el bar, responder a preguntas y compartir información adicional con los clientes. Garantizar el funcionamiento fluido y eficiente de su área y promover un servicio de excelencia para nuestros huéspedes. Responsable de ejecutar de manera cualificada, autónoma y responsable el servicio y venta de alimentos y bebidas desde el inicio hasta la entrega de la comanda. Mantener siempre las mesas limpias y preparadas para el próximo cliente siguiendo los estándares marcados. Gestionar de forma eficaz su tiempo y productividad durante su turno de trabajo. Asegurar siempre una estación equipada y limpia para un buen funcionamiento del servicio para uno mismo y sus compañeros. Reconocer las necesidades y la comodidad del cliente durante todos los periodos de servicio y centrarse en la relación y la satisfacción del cliente: ser atento y profesional en todo momento. Preparar bebidas alcohólicas y no alcohólicas para los clientes del bar y el restaurante. Evaluar las necesidades y preferencias de los clientes y hacer recomendaciones. Tener conocimiento completo de la carta de bebidas y de comida, para ser capaz de explicar, recomendar y vender los platos/bebidas a nuestros clientes. Asegurarse de que comprende y conoce a fondo todos los productos ofrecidos en el Bar y la carta. Mantener el más alto nivel de limpieza, la presentación del mobiliario y la correcta puesta a punto del espacio de trabajo. Asegurarse de que todos los tickets de los clientes se contabilicen correctamente al final de cada período de servicio en el sistema, junto con la caja y las tareas relacionadas con esta tarea. Es totalmente responsable de las existencias y controles de stock.

Operational Internships M/F / Montesol Experimental

ABOUT US Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE POSITION We are looking for Accommodation and F&B interns to join our passionate and caring team. Accommodation Support Internship Welcome guests warmly and manage check-in/check-out procedures accurately and efficiently Handle reservations and respond to guest requests Provide guests with information about local activities and practical assistance during their stay Coordinate with other departments to ensure guest satisfaction Assist the Front Office Manager with daily operations Support the General Manager on cross-department projects F&B Support Internship Prepare service areas and dining rooms Ensure excellent guest experience throughout service Advise guests on the menu and products with confidence Serve guests according to professional standards (taking orders, table setup, clearing, resetting) Maintain your section (refill bread and drinks, keep tables clean and tidy) Perform end-of-service duties and prepare for the next service Maintain cleanliness and proper functioning of the spaces Follow aesthetic and grooming standards set by management Assist the General Manager on cross-department projects These responsibilities are not exhaustive and may evolve over time. ABOUT YOU You are passionate about hospitality and have excellent interpersonal skills that you wish to develop and apply during this 6-month internship starting in September. You possess a good command of both Spanish and English. Requirements: Proven experience in a similar role, ideally in a lifestyle hotel or high-end bar. Deep knowledge of spirits, cocktails, and bar techniques. A strong sense of hospitality and attention to guest needs. Charismatic, confident, and able to engage with diverse clientele. Flexible and responsive to the changing demands of service. Excellent communication skills; fluency in English is essential, additional languages are a plus. Strong sense of organization, cleanliness, and teamwork. Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events.

Conference & Events Coordinator

Are you passionate about Hospitality world? Do you have a minimum of 3 years of experience as a C&E Coordinator? At Hilton Barcelona, we are looking for a Groups and C&E Coordinator to be part of the Sales Team. About us:Opened as the chain´s flagship hotel in Barcelona, Hilton Barcelona has become a newly-design hotel for a full experience in Barcelona. Explore the city at your leisure from this conveniently located hotel, just 10 minutes from the city centre and a fantastic base to discover all the main attractions. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose:To drive hotel revenue securing and increasing the productivity of existing accounts. Develop the necessary market segments by executing strategies agreed by the GC&E Manager and the Director of Sales.Planning and Organising:Run a culture of high-quality standards for relationship building, customer service and keep a pre-event arrival experience up to the standards (i.e. close menus, attendees, program, rooming list and link if needed)Follows the Team performance on necessary procedures for the pre, during and post event.Review together with the operations team the BEO and run the pre-con with the client and team members involved.Build strong relationships with the group leader by being present from the time the file is passed by the converting team (i.e. review all the needed services, run morning briefings and evening debriefs with the group leader, run exit meeting to finalise the invoicing) Actively be in touch with the operations team on daily bases to ensure the event items are prepare and the event runs smoothly.Enter rooming lists with accurate routings & traces. Enter and update all group rooming lists in OnQ PM and, check and fix the room block in OnQ R&I. Follow up with meeting planners e.g. Chase for rooming lists, menu choices, deposit payments, agenda… Prepares VIP arrivals (meeting planners) and makes sure all departments concerned are aware of their arrival and welcomes Meeting Planners.Welcome VIPs of the groupsParticipating in pre-event site inspections and/or pre-con meetings.Attending BEOs Meeting 1 day/week, to inform individually about the planification of each group with the people involved of other departments, including the General Manager. Groups & Events Management:Accurately makes uses of the tools provided and uses these to secure businessDevelop customer accounts within key clients to increase market share and assure repeat business.Negotiate room rates with clients. Prepare company contracts for the hotel in accordance with current business and pricing conditions.Customer Relationships:Keeps Hotel information relating to customer requirements, interests and market activities up to date using Hilton proceduresReviews customer base to determine new opportunities for account penetrationLiaises with Director of Sales to review the effectiveness of sales activitiesContributes ideas to improve the products and services offered. Administration:Keep CRM constantly up to date with account and opportunity informationCompliant with all systems, procedures and Sales best practice as laid down by Hilton Worldwide.Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems.General other responsibilities:Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by exampleAttend all relevant training and development activities as requiredThe offer: 30 vacation daysInternal and external development and training opportunitiesStaff discounts for overnight stays and gastronomic services worldwide.Experience:Flexible attitudePrevious experience of driving Sales to achieve business targetsPrevious experience of being an integral member of a business leadership team High level of selling capability and an ability and desire to improve selling techniques to drive revenue to the hotel.Excellent organisational and planning skillsAccountable and resilientAbility to work under pressure.At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic. Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

Coordinador/a GGT Madrid

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe. Functions: - Support agents on their daily tasks - Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them. - Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers - Define prioritizations in order to achieve our goals and organize the team accordingly. - Go outside the box and detect improvement areas in order to have more efficient process and procedures Requirements: -Have experience in Groups and Events handling and/or the Hotel Sector. - Be a goal-driven, determined person being able to meet deadlines and work well under pressure. - Have the ability to effectively multi-task and juggle multiple responsibilities at once - Cooperative and communicative attitude with co-workers, managers and employees. - Excellent communication skills and ability to lead and guide - Organized and methodical person - Critical thinker and problem-solving skills essential Offered - Commissions as a percentage of objectives. -Ticket Restaurante. - hybrid work model. Monday to Friday. Time slot 08:00-20:00h - Salary: 27.682,30€ b/a

Hotel Assistant Manager / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is looking for a Hotel Assistant Manager for our team. Candidates with a passion for excellence, proven leadership experience are invited to apply. Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Front Office Manager, as well to the Front Desk Manager. What you will do Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook. Works harmoniously and professionally with co-workers, supervisors and GSAs. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival. Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program. What you bring Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division. Candidates must speak read and write Spanish as well as being fluent in English. Must have the right to work in Spain . What we offer • Competitive Salary, wages, and a comprehensive benefits package. • Excellent Training and Development opportunities. • Complimentary Accommodation at other Four Seasons Hotels and Resorts. • Complimentary Dry Cleaning for Employee Uniforms. • Complimentary Employee Meals. Schedule & Hours • This is a full-time position. • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends.

Como encargado, serás un miembro clave de nuestro equipo de gestión, trabajando de cerca con el Store Manager para garantizar un funcionamiento eficiente y de alta calidad de nuestro establecimiento. Responsabilidades principales: • Supervisar y coordinar las operaciones diarias del restaurante, asegurando la excelencia en la calidad del servicio y la satisfacción de los clientes. • Capacitar y dirigir al equipo de empleados, motivándolos para alcanzar los objetivos y garantizar un ambiente de trabajo positivo. • Implementar y hacer cumplir los estándares operacionales. • Realizar inventarios regulares • Gestionar el servicio al cliente, atendiendo de manera eficiente cualquier problema o consulta. • Colaborar con el Store Manager para alcanzar los objetivos de ventas y rentabilidad del negocio. • Participar en el reclutamiento y selección de nuevos miembros del equipo, brindando capacitación y orientación adecuada. Requisitos: • Experiencia previa en roles de supervisión o gestión en restauración. • Fuertes habilidades de liderazgo y capacidad para motivar y guiar a un equipo. • Excelentes habilidades de comunicación y capacidad para trabajar en equipo. • Orientación al cliente y enfoque en la satisfacción del mismo. • Conocimientos básicos de gestión y control de costes. • Capacidad para trabajar en un entorno de ritmo rápido y bajo presión. • Pasión por la industria de la restauración y disposición para aprender y crecer profesionalmente. Ofrecemos: • Oportunidades de crecimiento y desarrollo profesional en una compañía en expansión • Ambiente de trabajo dinámico y divertido, donde se valora el espíritu de equipo y la pasión por la excelencia. • Jornada total o parcial y turnos rotativos • Dos días libres • Remuneración competitiva. • Formación continua y oportunidades de desarrollo personal. Si estás listo para asumir un nuevo desafío y crecer en el mundo de la restauración esperamos contar con tu talento y entusiasmo.