3 Ofertas de trabajo de revenue manager en Barcelona

Duty Manager

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Duty Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Duty Manager will oversee the smooth operation of the hotel during their shift, ensuring that all departments are aligned in delivering exceptional guest experiences and maintaining brand standards. Supervise and support hotel operations during assigned shifts, ensuring service excellence and operational efficiency. Be the primary point of contact for guests, handling requests, complaints, and feedback in a professional and empathetic manner. Ensure guests receive prompt, cordial attention and personal recognition. Coordinate with all departments to resolve issues quickly and effectively, maintaining a seamless and positive guest journey. Ensure repeat guests and other VIPs receive special attention and recognition. Control room availability, room types, accuracy of room count and rate categories. Maximize occupancy, revenue & average rate while maintaining high service standards. Approve upgrades and special amenities in absence of manager. Support with team training, motivation, and performance monitoring. Manage arrivals, departures, and room allocations, ensuring guest expectations are exceeded. Ensure all operational issues are communicated effectively during handovers and reported appropriately to department heads. Qualifications What we are looking for... At least 2 years of experience in a similar Duty Manager or Supervisory role, preferably in a lifestyle or upscale hotel. Pre-opening experience is a strong advantage. Someone who understands, celebrates and embraces the SLS brand values. Proven ability to lead teams, handle pressure, and make sound decisions independently. Strong problem-solving skills, a hands-on approach, and a commitment to continuous improvement. Excellent communication skills in English and Spanish, both written and spoken. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. A positive, energetic personality who builds trust and encourages collaboration across departments. Flexible availability, including weekends, holidays, and variable shifts. A proactive mindset with a natural ability to adapt, connect, and inspire those around you. You lead with empathy, act with integrity, and take ownership of the guest experience. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Conference Concierge Internship

CONFERENCE CONCIERGE (EVENTS OPERATIONAL): this position acts as liaison between the Catering/Conference Services Department and the meeting planner and conference guests to ensure that their needs have been met or exceeded at all times. Ensure that the standards of excellence for meetings, banquets and all other catered affairs in private function rooms are followed, using his/her own judgement with regard to guest requests to ensure complete satisfaction. Attend all preconference meetings and the daily catering meeting and checks on accuracy of function space for the day. Revises the daily agenda of the group and checks all meeting rooms. CONFERENCE & CATERING (EVENTS ADMINISTRATIVE): Work closely with Meeting Planners and Hotel staff in providing proper information about the event. Oversee all assigned group functions when they are in-house. Assist the Conference Manager on ensuring accurate tracking of quarterly booking goals on a weekly basis. Work with ADOCCS to ensure that booking guidelines are followed, and that all catering leaders are maximizing space and revenue through daily Line-up and review of all tentative business. Attend regularly on the daily menu reading to ensure operational alignment of all attending departments for next day’s events. Assist coordinate action steps to fill the voids through direct mail, promotions, telephone blitzes, special packages, etc.

Assistant Director Offsite Catering- Hotel Arts Barcelona

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.