13 Ofertas de trabajo de revenue manager

Reservation Manager

We are seeking an experienced and highly organized Reservation Manager to oversee and manage all aspects of the restaurant’s reservation system and guest bookings. This role is essential in ensuring a seamless guest experience, optimizing table management, and coordinating closely with the front-of-house team. Key Responsibilities Manage and oversee the restaurant’s reservation system and booking platforms. Coordinate table allocation to maximize seating efficiency while maintaining the highest service standards. Handle guest inquiries via phone, email, and online reservation platforms. Ensure VIP guests and special requests are properly noted and communicated to the service team. Maintain accurate guest profiles and preferences within the reservation system. Monitor booking trends and adjust strategies to optimize occupancy and revenue. Collaborate with the restaurant manager and host team to ensure smooth daily operations. Manage waitlists and last-minute changes in a professional and efficient manner. Train and supervise reservation and host staff when applicable.

Cost Controller- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a Cost Controller to join our team. Reporting to the Performance Optimization Assistant Manager, this position will monitor and control all procedures that affect the receipt, issuance, general controls and sales of food and beverage in the hotel and to ensure that all control functions are established and enforced according to Four Seasons Hotel Ltd. policies and procedures. What you will do Establish and maintain local policies as they relate to the receipt, issuance and general controls of food and beverage. Monitor daily revenues and costs and prepare a daily and month to date Food and Beverage Cost Report as prescribed in the Accounting and Finance Manual. Monitor and record all house account meals and entertainment expenses (80-20 rule) and report any non-compliance to the Assistant Director of Finance for follow-up with the hotel management. Maintain up-to-date meat specifications and perform regular yield tests to ensure vendor compliance. Maintain menu costings on all food and beverage items and make F & B Management aware of any pricing problems. Constantly monitor all food and beverage controls to ensure compliance with Four Season Hotels Ltd. policies and procedures. Perform any other spot-checks as prescribed in the Food and Beverage Control Manual. Coordinate, attend and monitor all food and beverage, spa and guest supplies inventories to ensure accuracy. Verify, extend and tabulate the above inventories and prepare the monthly inventory adjustments journal entry. Prepare comprehensive Food and Beverage Control Report by the 10th day of the following month. Maintain a close working relationship with the Food & Beverage Director, Executive Chef and Director of Purchasing and make them aware of any potential problems or opportunities to improve the controls in their areas as they relate to food and beverage. Attend Food & Beverage Meeting to review prior month's Food & Beverage report to highlight actions needed, and focus Food & Beverage management on appropriate opportunities. Conduct self in a professional manner at all times to reflect the high standards of Four Seasons and encourage staff to do the same. Perform any additional duties as assigned by the Director of Finance, to include a participative role in Operating Equipment inventory taking. Prepare P&L for specific events to analyze profitability. What you bring Must have a thorough working knowledge of all corporate policies and procedures as they relate to Food and Beverage Control. Must be willing to work a flexible schedule in order to accomplish major responsibilities and tasks. Must be willing to accept assignments on as need basis, in order to promote team work. Must have a commitment to follow all local and corporate policies and procedures as they relate to food and beverage control. Must work in a safe, prudent and organized manner What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 working days days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position.

Catering Sales Coordinator (April) / W Barcelona

OVERVIEW Working within the Catering Sales team, this position has the responsibility for responding to all banqueting & events enquiries without accommodation in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The Catering Sales Manager will manage and convert all business, including contracting, and the actual operating of the function in addition to managing the function diary inventory. The Catering Sales Manager must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with W Standards & Programs. ESSENTIAL FUNCTIONS Processes & Procedures: Conduct site inspections for prospect, tentative event and catering business Compile contracts, be ready to negotiate clauses, calculate cancellation and attrition policies that guarantee the reception of the event revenue on time. Assisted by the DoCS. Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines Responsible for the organization of small-scale events and short-term enquiries. Manage the wedding planning from start to finish, guiding and advising, until the coordination of the wedding. Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry) Identify operational limitations and sell only what we advertise and can effectively manage operationally Work closely with the Group Sales team to action enquiries and convert business. Maximize revenue by managing minimum consumptions depending on the dates Participate in trainings and other sales-related meetings as required To ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business. Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship. Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival. Participate as a team player with all departments Departmental liaison: To provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit Attend events briefings providing accurate updates on details of bookings and enquiries To attend weekly catering sales meeting chaired by the DoCS To ensure tentative business block information is updated on a continuous basis & provide accurate updates to the DoCS Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist in accurate forecasting Self-Management: Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available. Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. To participate in departmental and Marriott courses as required Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department Participate in annual Engagement survey Must demonstrate an awareness of the importance of body language in communication and interaction with others Be involved in the ESS surveys and take part in special projects as directed by the DOCS and DOS Specific job knowledge, skills and abilities Must be able to speak, read, write and understand the primary language(s) used in the workplace Proven luxury hotel sales experience. Analytical capabilities Excellent communication skills, both verbal and written in Spanish and English Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative Enjoys working as part of a team Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems Hours: The typical working days of the Catering Sales Coordinator should be from 09.00 AM to 17.00 PM from Monday to Friday, but are flexible according to evening events taking place in the hotel and on events and wedding business. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Director/a Hotel

Buscamos Director/a de Apartahoteles para liderar la gestión de dos apartahoteles 3★ en Málaga con un total de 43 unidades de alojamiento. La persona seleccionada será responsable de la gestión operativa, revenue management y optimización del negocio , trabajando directamente con la propiedad para maximizar ocupación, rentabilidad y satisfacción del cliente. Responsabilidades · Dirección de la operativa diaria de ambos establecimientos . · Gestión de equipos de recepción, housekeeping y mantenimiento . · Implementación de estrategias de revenue management y pricing dinámico . · Gestión de OTA y canales de distribución (Booking, Expedia, channel manager). · Seguimiento de indicadores clave: ocupación, ADR, RevPAR y GOP . · Control de costes y mejora de rentabilidad. · Negociación con proveedores. · Control de suministros y utilities. · Gestión de reputación online y experiencia del cliente .

General Manager

Your Mission, Should You Choose to Accept It You’re the heartbeat of your hub. As our General Manager, you lead the full operation with confidence, warmth and a sharp eye for both people and numbers. You create a place where guests feel taken care of, team members feel energized to grow and the community feels connected. You turn our hybrid hospitality vision into a daily reality by being present on the floor, encouraging curiosity, making smart commercial calls and holding high standards that everyone can be proud of. You spot new opportunities long before others see them and turn them into real business impact. You nurture talent, champion culture and shape the energy of a hub that’s buzzing from morning coffee to late-night events. If you’re the kind of leader who inspires trust, builds strong teams and loves the thrill of running a lively, multi-layered operation, this could be the role you’ve been working toward. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Lead and inspire the hub management team across Commercial, Community, B&M, Special Areas and Kitchen Build a positive, inclusive and high-performing culture where teams feel supported and excited to grow Stay visible on the floor, setting the tone and creating an atmosphere guests love Coach managers through 121s, development plans and day-to-day support Drive talent development and build a healthy pipeline of future leaders Recruit, train and onboard team members who bring the TSH spirit to life Build strong partnerships with Performance, Finance, HR, Learning, Asset Management and others Maintain a strong presence in the local community, universities and key networks Keep our online reputation sharp and respond to guest feedback with care Steer the commercial strategy and explore new revenue opportunities across all outlets Oversee the P&L, budgets, forecasting and CapEx, keeping a sharp eye on efficiency Uphold brand and service standards and follow through on improvement plans Lead multiple F&B outlets with a destination mindset Drive operational excellence across the entire hub experience Keep the hub safe, compliant and well maintained at all times What You’ll Have You have 10+ years of hospitality experience, with at least 5 years in senior hotel leadership You bring a strong background in F&B and have led destination concepts You have experience running large, complex operations with multiple outlets You bring a coaching mindset and communicate with openness and energy You’re commercially sharp, comfortable with P&Ls and excited about new business ideas You think ahead, see patterns early and spot opportunities others miss You’re calm, structured and organized even on the busiest days You care deeply about quality, details and creating memorable guest moments You’re a problem solver who listens first and acts thoughtfully You speak fluent English and Spanish. What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Assistant Manager Front Desk / Hotel Arts Barcelona

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Accounting Manager

JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Finance and Accounting or related major; no work experience required. OR • 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area. CORE WORK ACTIVITIES Managing Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. • Complies with Federal and State laws applying to fraud and collection procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances credit card ledgers. • Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary. Maintaining Finance and Accounting Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Maintains a strong accounting and operational control environment to safeguard assets. • Completes period end function each period. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Demonstrating and Applying Accounting Knowledge • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Demonstrates knowledge of return check procedures. • Demonstrates knowledge of the Gross Revenue Report. • Demonstrates knowledge and proficiency with write off procedures. • Demonstrates knowledge and proficiency with consolidated deposit procedures. • Keeps up-to-date technically and applying new knowledge to your job. • Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Leading Accounting Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Motivates and provides a work environment where employees are productive. • Imposes deadlines and delegates tasks. • Provides an "open door policy" and is highly visible in areas of responsibility. • Understands how to manage in a culturally diverse work environment. • Manages the quality process in areas of customer service and employee satisfaction. Managing and Conducting Human Resource Activities • Supports the development, mentoring and training of employees. • Provides constructive coaching and counseling to employees. • Trains people on account receivable posting techniques. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates personal integrity. • Uses effective listening skills. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict effectively. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time well and possesses strong organizational skills. • Presents ideas, expectations and information in a concise well organized way. • Uses problem solving methodology for decision making and follow up. • Makes collections calls if necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Revenue Management Intern / Hyatt Regency Hesperia Madrid

En Hyatt Regency Hesperia Madrid buscamos un Revenue Management Intern para incorporarse al equipo de Revenue y apoyar en la optimización de ingresos del hotel. Esta es una excelente oportunidad para adquirir experiencia práctica en hotel revenue management, pricing strategy y análisis de demanda, dentro de un entorno internacional y orientado a resultados. El/la candidato/a colaborará en el análisis de datos, seguimiento de mercado y apoyo en la toma de decisiones estratégicas para maximizar el RevPAR y la rentabilidad del hotel. Responsabilidades: Apoyar en el análisis diario de ocupación, demanda y pick-up. Colaborar en la elaboración de informes de Revenue Management. Apoyar en el seguimiento de pricing strategy y paridad de tarifas en canales online. Realizar análisis de competencia y benchmarking de mercado. Colaborar en la elaboración de forecast de demanda y revenue reports. Apoyar en la gestión de inventario en los diferentes canales de distribución. Participar en proyectos de optimización de ingresos y distribución hotelera. Requisitos Estudiante de Turismo, ADE, Economía, Data Analytics o similar. Interés en Revenue Management, hotel pricing y análisis de datos. Nivel alto de inglés. Buen manejo de Excel y herramientas de análisis de datos. Perfil analítico, organizado y orientado a resultados. Se valorará positivamente: Conocimientos básicos de Revenue Management en hoteles. Familiaridad con PMS, Channel Manager o herramientas de Revenue. ¿Que ofrecemos? Prácticas en un hotel internacional de referencia en Madrid. Formación práctica en Revenue Management y estrategia comercial hotelera. Exposición a herramientas y procesos reales del sector hospitality. Desarrollo profesional en un entorno dinámico y orientado a resultados.

Senior Sales Manager

ANIMA HOTELS – SENIOR SALES MANAGER En Anima Hotels, colección de hoteles boutique en Barcelona, buscamos un/a Senior Sales Manager para nuestros hoteles Hotel Neri Relais & Châteaux y Wittmore Hotel 5*GL , que represente nuestra esencia: elegancia íntima, servicio exquisito y experiencias con alma. No buscamos solo un perfil comercial. Buscamos a una persona de acción, con presencia, relaciones y capacidad real de generar negocio, que además aporte criterio comercial. Tu rol Ser el/la responsable comercial directo/a y embajador/a de ambos hoteles, impulsando ventas, creando relaciones sólidas y transformando oportunidades en estancias reales, colaborando activamente en la evolución de la estrategia de ventas. Responsabilidades Ventas & Desarrollo de negocio · Prospección activa de nuevos clientes, agencias, consortias, DMCs, etc.. · Contacto directo y continuo con agentes de viaje y partners estratégicos. · Gestión y supervisión de solicitudes, cotizaciones y propuestas comerciales. · Seguimiento de leads hasta cierre de venta. · Negociación de tarifas, condiciones y acuerdos comerciales. Relaciones comerciales · Representación de los hoteles ante consortias, agencias premium, OTAs y clientes clave. · Gestión activa de nuestras afiliaciones (Relais & Châteaux, SLH). · Fidelización de clientes y desarrollo de cuentas estratégicas. Visibilidad de marca · Asistir a ferias comerciales de MICE, roadshows, workshops, fam trips, y eventos de la industria. Viajes frecuentes para representación comercial y captación de negocio. · Identificar y calificar clientes potenciales mediante investigación, networking y acciones de prospección. Mantener un sólido network de clientes prospectos. Coordinación interna · Trabajo directo con dirección, operaciones, revenue y márketing para maximizar conversión y satisfacción del cliente. · Gran capacidad para trabajar en equipo Apoyo a la estrategia comercial · Colaboración en la definición y ajuste de la estrategia de ventas por mercados y segmentos. · Detección de oportunidades, tendencias y nichos de alto valor. · Aportación de visión de mercado basada en contacto real con clientes y partners. · Desarrollar y mantener conocimiento sobre las tendencias del mercado, la competencia y los clientes para identificar oportunidades y amenazas. Otros conocimientos valorados · Experiencia o conocimiento en Buyouts y grupos. · Análisis de data Requisitos · Experiencia demostrable en hoteles de lujo o boutique (imprescindible). · Perfil muy comercial, autónomo y orientado a resultados. · Excelente capacidad de relación, negociación y cierre. · Capacidad analítica para interpretar mercados, oportunidades y orientar la acción comercial hacia lo más rentable y coherente con la marca. · Visión estratégica aplicada al negocio diario. · Capacidad para evaluar rápidamente alternativas y decidir un plan de acción. · Persona sociable, profesional y con presencia cuidada. · Inglés imprescindible; otros idiomas muy valorados. · Disponibilidad para viajar con frecuencia. Plus que valoramos · Sensibilidad por el detalle, el servicio y el universo del lujo. · Capacidad de representar ambos hoteles con naturalidad y credibilidad. · Red de contactos activa en el sector premium. Qué ofrecemos · Formar parte de una colección hotelera con personalidad propia y prestigio internacional. · Un rol con impacto directo en resultados. · Autonomía real y visibilidad dentro del proyecto. “Eres alguien que avanza con humildad, abierto a nuevas ideas y dispuesto a explorar caminos diferentes, dejando el ego atrás y atreviéndote a probar casi cualquier cosa para hacer que las cosas sucedan.”

Revenue Manager / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As the Revenue Manager, you will be responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability. You will report to the General Manager. Your day-to-day * Manage and maintain group and transient inventory controls including room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front Office and Sales department. * Develop and implement innovative revenue performance strategies. * Conduct forecasting, review all competitive shops, review demand, convention and city event calendars. * Maintain data on competitor products and maintain historical data on events and performance. * Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. * Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. * Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs, etc. What we need from you * Bachelor's degree or master's degree in Hotel Management, Business, or a relevant field. * 5+ years progressive work-related experience in the hospitality industry in revenue/reservations department. * Knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. * Experience with industry and market trends. Knowledge of local market will be highly valuable. * Opera knowledge will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Fluent in English and Spanish. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool

Director of Sales / 5* hotel

The Director of Sales is a key member of the Executive Committee and is responsible for defining, leading and executing the commercial strategy of Grand Hotel Central, a 5-star classic luxury property in the heart of Barcelona. The role encompasses Sales (Leisure, Corporate, Groups & Events), Reservations and Revenue Management, ensuring total alignment between commercial objectives, brand positioning and profitability. The Director of Sales leads, coaches and develops the Sales, Reservations and Revenue teams, driving performance while maintaining the highest luxury service standards. This position plays a critical role in maximizing total hotel revenue, strengthening the hotel’s positioning within the luxury segment, increasing direct business contribution and ensuring sustainable long-term growth. KEY RESPONSIBILITIES Commercial & Strategic Leadership Define and implement the overall Sales and Revenue strategy in line with hotel objectives, brand standards and market conditions. Lead the annual budgeting process, including rooms, F&B, MICE and ancillary revenues, with full ownership of forecasting and commercial KPIs. Actively monitor market trends, demand patterns, competitor set and distribution landscape to proactively adapt strategies. Ensure total alignment between Sales, Reservations, Revenue, Operations and Finance. Sales (Leisure, Corporate, Groups & Events) Oversee and drive all Sales activities across Leisure, Corporate, MICE and Events segments, ensuring achievement of budgeted revenues. Lead the proactive and reactive sales strategies, including key account management, prospecting, contracting and conversion. Maintain and develop relationships with luxury consortia, key travel partners, DMCs, corporate clients and event agencies. Support and guide the team in negotiations of high-value contracts, groups and events. Represent the hotel at selected trade shows, sales missions, workshops and key commercial events. Revenue Management & Distribution Oversee the Revenue Management strategy, ensuring optimal pricing, inventory control and channel mix. Work closely with the Revenue Manager and Reservations Manager to maximize RevPAR, ADR and GOP. Supervise distribution strategies across all channels (direct, OTA, consortia, wholesalers) ensuring rate parity and content accuracy. Lead regular forecast, revenue and business review meetings, providing strategic direction and clear action plans. Reservations Provide strategic oversight of the Reservations Department, ensuring efficient processes, high conversion rates and luxury service standards. Ensure reservations systems, rate codes, packages and upselling strategies are correctly implemented and optimized. Support the development of training programs to align Reservations and Front Office teams with commercial objectives. Team Leadership & Development Lead, inspire and develop the Sales, Reservations and Revenue teams, fostering a culture of accountability and excellence. Set clear objectives, monitor performance and support professional growth through coaching and training. Actively participate in Executive Committee meetings and contribute to the overall strategic direction of the hotel. Participate in Duty Manager rotations when required.

Responsable de maximizar los ingresos y la rentabilidad de los edificios asignados de apartamentos turísticos mediante la implementación de estrategias de fijación de precios, optimización de inventarios y análisis de datos. Este rol estratégico asegura que se logre un equilibrio óptimo entre la ocupación, los ADRs y la satisfacción del cliente, contribuyendo al crecimiento sostenible del negocio y a los targets fijados con los propietarios. Las principales funciones serán: 1. Estrategia de Revenue Management - Diseñar e implementar estrategias de precios dinámicos y de distribución para maximizar los ingresos y el RevPAR. - Optimizar la combinación de tarifas, ocupación y disponibilidad para garantizar el mejor rendimiento financiero siguiendo los targets marcados. - Identificar nuevas oportunidades de ingresos y tendencias de mercado para la cadena. 2. Análisis de Mercado y Competencia - Realizar análisis exhaustivos de datos de mercado, tendencias de demanda y comportamiento de la competencia. - Analizar patrones de reserva y anticipar la demanda para ajustar estrategias de forma proactiva. 3. Gestión de Inventarios y Canales de Distribución - Supervisar la gestión de inventarios y disponibilidad en los canales de distribución (OTAs, web propia, etc.). - Negociar con los canales de distribución para mejorar las condiciones comerciales y optimizar los márgenes. 4. Colaboración Interdepartamental -Trabajar estrechamente con el equipo de operaciones para garantizar que las estrategias de revenue estén alineadas con las capacidades y objetivos del negocio. - Colaborar con la Dirección en la previsión de ingresos y presupuestos. - Asesorar al equipo de reservas y recepción en prácticas de gestión de ingresos. 5. Reporting y Evaluación - Elaborar informes periódicos, incluyendo métricas clave como ADR, RevPAR, y ocupación. - Evaluar el impacto de las estrategias implementadas y realizar ajustes en función de los resultados.