19 Ofertas de trabajo de director de hotel

DIRECTOR DE RESTAURANTE EN MIJAS

Buscamos un/a director/a de restaurante con experiencia y vocación por la restauración, para liderar un espacio con alma, donde la cocina se basa en el buen producto y en recetas cuidadas con criterio (confort food), acompañadas de una selección de vinos pensada para enriquecer la experiencia sin caer en formalismos. Tu misión será asegurar una experiencia cercana, profesional y coherente en todos los puntos de servicio, manteniendo una relación fluida con el cliente habitual y organizando la operación con visión y detalle. ¿A quién buscamos? A un/a profesional con experiencia consolidada como director/a o gerente en restaurantes de gran volumen, acostumbrado/a a liderar equipos de más de 30 personas, coordinar multiespacios y manejar de forma efectiva los distintos flujos del servicio. Una persona resolutiva, con buen criterio operativo, capacidad de planificación y clara orientación al cliente. Alguien que combine liderazgo, visión comercial y vocación por el oficio, con ganas de consolidarse en un proyecto estable a largo plazo. Requisitos mínimos Experiencia en cocina extremeña y dominio del producto local de temporada. Trayectoria en espacios de restauración, hoteles, fincas con volumen de eventos corporativos y sociales. Conocimiento y experiencia en desayunos buffet y propuestas de brunch. Hábito en la gestión de equipos de entre 15 y 20 personas. Experiencia tanto en cocinas de producción como de servicio. Experiencia en eventos sociales y corporativos Capacidad para coordinar varios servicios simultáneos. Manejo de herramientas digitales aplicadas a la gestión de cocina. Se valora especialmente un perfil con buenas habilidades comunicativas, alta energía, dotes de liderazgo y dinamismo. ¿Qué ofrecemos? Contrato indefinido con condiciones económicas competitivas Jornada intensiva de lunes a viernes, con un sábado al mes Parking gratuito, comida diaria, ordenador y teléfono de empresa Proyecto estable, con visión humana y cultura de equipo Un entorno profesional donde se valora la estabilidad, el compromiso y la pasión por la restauración

Reservations Department Trainee

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description We are looking for a Reservations Trainee to join the opening team at SLS Barcelona. Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have. Support the Director of Revenue Management in analyzing competitive sets, price positioning & future market need periods. Support and execute market-wide strategy and promotion implementation. Ensure reservation accuracy (segment, channel, routing, traces, etc.) Ensure that the hotel sales strategies are effectively implemented in the systems. Ongoing Revenue System health-checks and optimization. Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. Follow up on any possible fraudulent reservation that may impact the revenue performance. Ensures reservation accuracy (segment, channel, routings, traces, etc.). Handle no shows and control non-guaranteed reservations. Ensure that all distribution channels effectively support the hotel and maintain rate parity. Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained. Support and execute upselling following the established guidelines. Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times. Qualifications Bachelor’s degree in hospitality or related field. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. You show a positive attitude, and you are eager to learn, with an open mind and a passion for challenges. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences.

Marketing Intern

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description We are looking for a Marketing Trainee to join the opening team at SLS Barcelona. Under the guidance of the Director of Marketing, the trainee will support the Director of Marketing in the development and implementation of the marketing strategy and plan roll-out. The Marketing Manager will ensure that all marketing activities embody the essence of the SLS brand by fostering an environment where marketing initiatives are carefully crafted to resonate with the brand's identity, values, and objectives. Assists the Marketing Director in developing comprehensive marketing plans and budgets. Supports the Marketing Director in executing marketing campaigns and initiatives. Conducts research to identify and analyze new market opportunities, consumer preferences/habits and emerging trends. Collaborates with the team to develop branding strategies and messaging in close relation with sales department to provide commercial tools. Assists in the management of external agencies and vendors to produce marketing collaterals and distribution of marketing materials such as social media posts, email campaigns, and promotional content. Provides regular updates and reports on the status of marketing activities and performance metrics. Assisting with the management of the digital presence, including website updates and online listings along with the Digital Manager. Assists in the development of marketing presentations and materials for internal and external stakeholders. Maintains relationships with local media outlets and influencers to generate promotions of the hotel through 360 channels (ATL and BTL). Co-Coordinating with Lead Brand Ambassador on-site marketing activities during events to enhance guest experience and engagement. Represents the hotel at industry events, trade shows, and networking opportunities to enhance brand visibility. Assisting in managing RSVP lists and attendee communications for events. Qualifications Proven team player with a high level of energy and motivation. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences.

Corporate Sales Manager

Are you passionate about the Hospitality world? Do you have a minimum of 5 years or more of experience as a Sales Manager? At Hilton Barcelona, we are looking for a Corporate Sales Manager to be part of the Sales Team. 👌About us 👇: Opened as the chain’s flagship hotel in Barcelona, in the corporate and financial district. Hilton Barcelona is surrounded by shopping, restaurants, and leisure options. Explore the city at your leisure from this conveniently located hotel at only 10 minutes away from the city centre, and excellently communicated to the Airport (10 minutes) and the High-Speed Train Station (5 minutes).290 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences.Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (local fresh market products), and by keeping the authentic and traditional Mediterranean recipes.Position purpose: To drive hotel revenue & market share by increasing the penetration on the existing accounts and growing the base of corporate clients by securing new contracts. Develop the market segment by executing strategies agreed with the Director of Sales. Maximise the Corporate Accounts rooms, groups, conference, and events revenue through pro-active specific sales actions.Planning and Organising:Develop and maintain excellent product knowledge (rooms, meeting spaces, and outlets)Maintain up-to-date customer records and update the segment action plans and financial objectives monthlyCoordinate the hotel’s sales activities to generate optimal room occupancy and high accommodation, C&E, and F&B revenuesAttend all department and hotel meetings as necessaryWork with Hotel Management and Directors to communicate changes in the local market and propose timely solutionsDevelop the Hotel Sales & Marketing Plan for the Corporate segment in line with business objectivesContribute to regional sales and marketing initiatives with local implementation and follow-upPro-active Sales Approach:Identify new business leads by monitoring market trends, competition, PMS and other systemsRepresent the hotel professionally at trade shows, conferences, and industry eventsDevelop key account plans with defined objectives, timelines, and strategiesCollaborate with Hilton International Sales Teams on Key Global AccountsMonitor competitors and market activity, informing the DOS of changesUnderstand competitor offerings to better position HiltonTarget key corporate accounts through sales calls, site visits, and networkingOrganize client entertainment and FAM trips to foster relationships and explore business opportunitiesContracting Process:Run the RFP season smoothly and on time:Submit business casesDiscuss rate strategiesSubmit, negotiate, and activate contractsCollaborate with Hilton International Sales Teams to secure new Global Accounts and grow existing onesEnsure local accounts are re-contracted before year-end and activated in systemsReview quarterly production vs. targets and take corrective action if neededHandle administrative contract processes (e.g., create contracts and codes for local accounts)Internal and External Relationships:Build and strengthen relationships with current and new customers through:Sales callsEntertainmentFAM tripsTrade showsSupport the Director of Sales and Marketing in budgeting for the segmentIdentify the influence and decision-making levels of each contact to better secure dealsExpand contact base within each client organizationDevelop community relationships to grow the sales pipelineWork closely with Front Office to align on common goalsCoordinate with the Director of Sales and Revenue Manager to ensure proposed rates meet hotel financial goalsAdministration / Systems:Keep CRM updated with accounts, contacts, and tasksUse Microsoft Office tools (Excel, Word, PowerPoint)Maintain tracking tools to monitor account progressGeneral other responsibilities:Collaborate closely with the Front Office teamGenerate monthly data and reports for analysis and owner reportingShare ideas to enhance products and servicesComplete a defined number of face-to-face client meetings per weekParticipate in sales events and tradeshows and measure ROIEngage in all relevant meetings and business activities, ensuring follow-up actionsPromote Hilton Worldwide values and act as a Brand AmbassadorAttend training and development activities as requiredMaintain a strong team spirit by encouraging and supporting colleaguesBalance time between nurturing existing clients and generating new businessThe offer 📃:30 vacation daysInternal and external development and training opportunitiesStaff discounts for overnight stays and gastronomic services worldwideParking, laundry & mobile phoneWhat are we looking for? 📌:University degree (Business or Hospitality Management is preferred) or equivalent experienceGood knowledge of the Barcelona corporate business marketExperience in RFP processes and account managementHigh communication skills in English and SpanishSeveral years of experience in a reservation or sales environment in hospitalityAffinity for computer systemsExcellent numerical, analytical and critical reasoning skillsQualities, Skills & Knowledge:Excellent selling capabilityExcellent organisational and planning skillsAccountable and resilientAbility to work under pressureFlexibility to respond to a range of different work situationsExcellent relationship builderCollaborativeStrong customer focusStrong delivery focusStrong decision-making skillsStrong influencing skillsStrong in critical thinkingGood numerical skillsAbility to prioritise business-critical actionsSelf-motivatedStrong verbal and written communicationThis is an exceptional opportunity for a Sales Manager to shape and drive the Corporate segment in a fast-growing global Hospitality company. If you possess the required skills and are ready for a challenging and rewarding role, we encourage you to apply.At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic.Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

Rooftop Manager

Your Mission Should You Choose To Accept It : As the Rooftop General Manager, you are responsible for the effective management and development of our Brand new "SiSi Rooftop" venue within The Social Hub - Poblenou. Your leadership and operational expertise will be key in ensuring the Restaurant delivers on its concept, achieves business objectives, and consistently exceeds guest expectations. Working closely with the Rooftop Head Chef and supported by the Director of F&B, you will manage all aspects of the Restaurant, including concept delivery, team management, service standards, financial performance, marketing activations, and guest satisfaction. In Case You Do Not Know Who, We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. Your areas of responsibility Strategic Planning: Develop and execute strategies that align with the Rooftop´s concept, enhance guest experiences, and achieve financial and operational objectives. Incorporate sustainability and eco-friendly practices into the Rooftop´s operations and activations, contributing to broader organizational goals. Build and maintain collaborative relationships with local suppliers, artisans, and partners to enhance the Rooftop authenticity and guest appeal. Collaborate with the marketing team to design and implement innovative campaigns and activations that elevate the Rooftop Restaurant’s profile and attract diverse audiences. Use data and analytics to monitor performance, inform decision-making, and identify opportunities for growth and improvement. Leadership & People Management: Lead, mentor, and develop the Rooftop team, including assistant managers and supervisors, fostering a culture of collaboration and continuous improvement. Responsible for ensuring training and onboarding for new and existing employees is carried out as per agreed framework and brand standards. Identify and nurture high-potential team members, supporting career progression within the Rooftop and the organization. Ensures compliance with local HR policies, procedures and labour law. Work in partnership with the Head Chef to ensure seamless collaboration between service and kitchen operations. Promote a diverse and inclusive work environment that encourages creativity, innovation, and excellence. Lead by example, ensuring your presence is felt by both the team and guests, prioritizing team morale and guest experiences. Operational Oversight: Oversee the day-to-day operations of the Rooftop ensuring efficiency and alignment with concept standards. Ensure compliance with health, safety, and hygiene regulations, maintaining a secure and safe environment for guests and staff. Leverage data and analytics to optimize operations and identify opportunities for growth and improvement. Concept Delivery & Guest Experience: Uphold and deliver the Rooftop´s concept, ensuring it aligns with the overall vision of The Social Hub. Maintain high service standards, ensuring guests receive exceptional experiences that drive satisfaction and loyalty. Address guest feedback and complaints promptly and effectively, emphasizing a proactive approach to guest interactions. Financial Performance: Manage the budget, focusing on revenue generation, cost control, and profitability. Conduct regular financial reviews, providing insights and recommendations to the Director of F&B and supporting functions. Strive for operational efficiencies without compromising service quality. Collaboration: Work closely with the Executive Chef, Director of F&B, and other Restaurant General Managers to share best practices and drive overall success. Build strong relationships with local suppliers and partners to enhance the Rooftop´s offerings and support sustainability goals.

Director de restaurante en Mijas

Buscamos un/a director/a de restaurante con experiencia y vocación por la restauración, para liderar un espacio con alma, donde la cocina se basa en el buen producto y en recetas cuidadas con criterio (confort food), acompañadas de una selección de vinos pensada para enriquecer la experiencia sin caer en formalismos. Tu misión será asegurar una experiencia cercana, profesional y coherente en todos los puntos de servicio, manteniendo una relación fluida con el cliente habitual y organizando la operación con visión y detalle. ¿A quién buscamos? A un/a profesional con experiencia consolidada como director/a o gerente en restaurantes de gran volumen, acostumbrado/a a liderar equipos de más de 30 personas, coordinar multiespacios y manejar de forma efectiva los distintos flujos del servicio. Una persona resolutiva, con buen criterio operativo, capacidad de planificación y clara orientación al cliente. Alguien que combine liderazgo, visión comercial y vocación por el oficio, con ganas de consolidarse en un proyecto estable a largo plazo. Requisitos mínimos Experiencia en cocina extremeña y dominio del producto local de temporada. Trayectoria en espacios de restauración, hoteles, fincas con volumen de eventos corporativos y sociales. Conocimiento y experiencia en desayunos buffet y propuestas de brunch. Hábito en la gestión de equipos de entre 15 y 20 personas. Experiencia tanto en cocinas de producción como de servicio. Experiencia en eventos sociales y corporativos Capacidad para coordinar varios servicios simultáneos. Manejo de herramientas digitales aplicadas a la gestión de cocina. Se valora especialmente un perfil con buenas habilidades comunicativas, alta energía, dotes de liderazgo y dinamismo. ¿Qué ofrecemos? Contrato indefinido con condiciones económicas competitivas Jornada intensiva de lunes a viernes, con un sábado al mes Parking gratuito, comida diaria, ordenador y teléfono de empresa Proyecto estable, con visión humana y cultura de equipo Un entorno profesional donde se valora la estabilidad, el compromiso y la pasión por la restauración

Camarero/a Hotel 4*S / 40h/s

¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid y Londres, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total, lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos es una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. Misión del puesto: Ofrecer un servicio de calidad, desde la recepción del cliente hasta la finalización de su servicio. Reporta a: Director/a de F&B o Jefe/a de Sala Funciones: - Preparación de las mesas, de su organización, de la correcta disposición de las sillas y la preparación de todo el servicio de mesa - Asegurarse de que la vajilla, la cristalería, la cubertería y la mantelería estén en estado óptimo y preparadas antes y después de cada servicio. - Recibir a los clientes y atender sus peticiones recogiendo el pedido y tramitándolo al servicio de barra o a la cocina. - Asesorar e informar a los clientes sobre la carta y resolver las posibles dudas que puedan tener sobre la oferta gastronómica. Es muy importante conocer bien la oferta. - Proporcionar el servicio, distribuyendo las bebidas y los alimentos encargados por los clientes. - Encargado del cobro al cliente y de entregar el cambio y el recibo correspondiente. Se ofrece: - Contrato estable - Incorporación inmediata - Jornada 40 horas semanales.

Finance Intern

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description We are looking for a Finance Intern to be part of the team at SLS Barcelona. Under the guidance of the Assistant Director of Finance, you’ll support the Finance department on the financial operations of the hotel while managing hotel assets and ensuring a centralized accounting environment. Support in verifying that the PMS daily city ledger, guest ledger and advance deposit ledger balances reconcile to the sum of previous month closing balance and the PMS system net changes for the current month to date. Support preparing daily revenue journal, ensuring that revenues have been classified to the correct general ledger code. To update cashier contracts list and prepare reconciliation at month end for cash accounts. Verify all credit cards billing against the daily business report and prepare credit card and bank conciliation sheets. Provide support for any ad-hoc tasks that may arise in the department. Qualifications What we are looking for... Advanced skills in MS Excel and familiarity with accounting software Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Fluent in English. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences.

Director of Revenue / Kimpton Los Monteros Marbella

KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Director of Revenue, deberás velar por la optimización y maximización de los ingresos de alojamiento, desarrollando una estrategia de precios y técnicas de Revenue, y gestionando de forma global, todos los canales de distribución. Tu día a día * Ejecutar la aplicación de estrategias y promociones en todo el mercado. * Garantizar que las estrategias de ventas del hotel se aplican de forma eficaz en los sistemas. * Comprobación y optimización continua del sistema de ingresos. * Garantizar que todos los canales de distribución apoyen eficazmente al hotel y mantengan la paridad de tarifas. * Análisis de los conjuntos competitivos, el posicionamiento de precios y los futuros períodos de necesidad del mercado. * Supervisión de los precios diarios en línea para asegurarse de que se ajustan a la estrategia de precios. * Seguimiento de la evolución del mercado y de la competencia. * Análisis diario de las ventas, pick ups y forecast. * Creación de presupuestos y tarifas. * Estrategia activa en ofertas y promociones, coordinadas con el resto de los departamentos involucrados. * Generar oportunidades de negocio. * Seguimiento regular de la competencia, conocimiento actualizado de la plaza, así como las tendencias de los principales mercados emisores. * Crear y actualizar el calendario de eventos, conociendo la importancia de los mismos. * Gestionar los equipos y la implementación de procesos. * Buscar oportunidades de mejora continua y crear estrategias de difusión. ¿Qué esperamos de ti? * Titulación en Dirección Hotelera, Económicas, Administración de Empresas o campo relacionado. * Español e inglés, idiomas adicionales serán altamente valorados. * Proactivo, positivo, enérgico, dinámico, enfático, trabajador en equipo y con pasión por el servicio. * 5 años de experiencia en departamentos de Revenue Management en hoteles de 5* y lujo. * Conocimiento de Herramientas y Sistemas de Revenue Management. ¿Qué puedes esperar de nosotros? * Tarifas internacionales en hoteles IHG con descuento. * Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. * Programas de formación y acceso a la herramienta de formación de IHG. * Comidas durante el turno. * Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. * Ambiente de trabajo cool y mucha diversión

Conference & Events Coordinator

Are you passionate about Hospitality world? Do you have a minimum of 3 years of experience as a C&E Coordinator? At Hilton Barcelona, we are looking for a Groups and C&E Coordinator to be part of the Sales Team. About us:Opened as the chain´s flagship hotel in Barcelona, Hilton Barcelona has become a newly-design hotel for a full experience in Barcelona. Explore the city at your leisure from this conveniently located hotel, just 10 minutes from the city centre and a fantastic base to discover all the main attractions. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose:To drive hotel revenue securing and increasing the productivity of existing accounts. Develop the necessary market segments by executing strategies agreed by the GC&E Manager and the Director of Sales.Planning and Organising:Run a culture of high-quality standards for relationship building, customer service and keep a pre-event arrival experience up to the standards (i.e. close menus, attendees, program, rooming list and link if needed)Follows the Team performance on necessary procedures for the pre, during and post event.Review together with the operations team the BEO and run the pre-con with the client and team members involved.Build strong relationships with the group leader by being present from the time the file is passed by the converting team (i.e. review all the needed services, run morning briefings and evening debriefs with the group leader, run exit meeting to finalise the invoicing) Actively be in touch with the operations team on daily bases to ensure the event items are prepare and the event runs smoothly.Enter rooming lists with accurate routings & traces. Enter and update all group rooming lists in OnQ PM and, check and fix the room block in OnQ R&I. Follow up with meeting planners e.g. Chase for rooming lists, menu choices, deposit payments, agenda… Prepares VIP arrivals (meeting planners) and makes sure all departments concerned are aware of their arrival and welcomes Meeting Planners.Welcome VIPs of the groupsParticipating in pre-event site inspections and/or pre-con meetings.Attending BEOs Meeting 1 day/week, to inform individually about the planification of each group with the people involved of other departments, including the General Manager. Groups & Events Management:Accurately makes uses of the tools provided and uses these to secure businessDevelop customer accounts within key clients to increase market share and assure repeat business.Negotiate room rates with clients. Prepare company contracts for the hotel in accordance with current business and pricing conditions.Customer Relationships:Keeps Hotel information relating to customer requirements, interests and market activities up to date using Hilton proceduresReviews customer base to determine new opportunities for account penetrationLiaises with Director of Sales to review the effectiveness of sales activitiesContributes ideas to improve the products and services offered. Administration:Keep CRM constantly up to date with account and opportunity informationCompliant with all systems, procedures and Sales best practice as laid down by Hilton Worldwide.Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems.General other responsibilities:Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by exampleAttend all relevant training and development activities as requiredThe offer: 30 vacation daysInternal and external development and training opportunitiesStaff discounts for overnight stays and gastronomic services worldwide.Experience:Flexible attitudePrevious experience of driving Sales to achieve business targetsPrevious experience of being an integral member of a business leadership team High level of selling capability and an ability and desire to improve selling techniques to drive revenue to the hotel.Excellent organisational and planning skillsAccountable and resilientAbility to work under pressure.At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic. Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

5* Housekeeping Supervisor

Reportando al Director de Alojamiento, Supervisor/a se encargará de mantener la calidad y atención al detalle tanto en las habitaciones como en todas las zonas comunes del hotel. Asignar y repartir trabajo diario según turno. Supervisar el arreglo y estado de las habitaciones y zonas comunes. Supervisar la dotación de equipos, materiales de limpieza, lencería y amenities. Realizar inventarios mensualmente e informar del stock al departamento de compras y a su superior. Informar y atender los requisitos del huésped tales como horas a la que desee el servicio de habitación o requerimiento especiales. Coordinar y participar en la cobertura diaria, así como hacer seguimiento a los amenities de habitaciones VIP. Mantener contacto directo con el Departamento de Recepción para el buen desarrollo del trabajo en común y con el Departamento de Mantenimiento para la reparación y buen estado de las habitaciones

Guest Relations (temporal) / NH Collection Madrid Suecia

Buscamos un Guest Relations para un contrato temporal de 6 meses. Desempeñarás un papel fundamental a la hora de garantizar una inolvidable experiencia a los huéspedesdesde el primer contacto y durante toda la estancia. Esta función implica mantener los más altos estándares de servicio, gestionar las opiniones de los huéspedes y fomentar una coordinación perfecta entre los departamentos en todo lo relacionado con la calidad. ¿Qué tendrás que hacer? Ofrecer una bienvenida genuina y cálida a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ayudándoles con los procedimientos de registro. Estar siempre visible y disponible para los huéspedes, resolver sus dudas y mantener un contacto frecuente durante su estancia, resolver sus problemas y ayudarles con servicios adicionales, como transporte, reservas y recomendaciones locales. Ayudar al Director de Relaciones con los Huéspedes a mantener los estándares de calidad y garantizar una respuesta oportuna a las opiniones de los huéspedes, gestionar comentarios, sugerencias y quejas, y colaborar con los jefes de departamento para ejecutar planes de acción. Desarrollar conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer y tratar a los huéspedes que repiten y a los VIP de acuerdo con las normas del hotel y la política VIP. Recoger y analizar las opiniones de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes y comunicar los cambios necesarios al personal del hotel. Trabajar en estrecha colaboración con los distintos departamentos del hotel para coordinar los servicios a los huéspedes y garantizar una experiencia fluida. Mantener perfiles precisos y actualizados de los huéspedes, incluidas sus preferencias y peticiones especiales. Identificar oportunidades para aumentar las ventas de los servicios del hotel y comunicar eficazmente su valor a los huéspedes. Poseer un profundo conocimiento de los servicios del destino y de los contactos clave para garantizar que la información facilitada se ajusta a las normas de calidad y a la identidad corporativa. Asistir y apoyar el Guest Relations Manager en las actividades comerciales, incluida la preparación de eventos, la organización de inspecciones del lugar y la comunicación de la información pertinente. ¿Qué buscamos? Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado. Experiencia previa en un entorno centrado en el cliente, preferiblemente en el sector de la hostelería, con conocimiento de los procedimientos hoteleros. Se valorará muy positivamente la experiencia internacional. Dominio de la lengua local y del inglés; se valorarán otros idiomas. Excepcionales habilidades de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas. Demostrar orientación al cliente, superando constantemente las expectativas de los huéspedes. Adaptabilidad en los estilos de comunicación para proporcionar un servicio personalizado adaptado a las preferencias, necesidades, estilos de vida y preferencias de interacción de los huéspedes. Capacidad para influir en la colaboración interdepartamental hacia objetivos de calidad compartidos. Excelente capacidad de resolución de problemas y multitarea. Flexibilidad y disponibilidad para trabajar en diferentes turnos, incluidos los fines de semana, en función de la ocupación del hotel y los eventos. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.