10 Ofertas de trabajo de director de hotel

GCC Sales Manager- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. GCC Sales Manager based in Madrid About Four Seasons Hotels and Resorts: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of a Sales Manager: We are currently looking for a talented and dynamic dedicated GCC Sales Manager based in Madrid to join our team Promote and sell to all segments market in the geographic region of GCC representing Four Seasons Hotel Madrid. The purpose of this position is to uncover, prospect and secure business, in accordance with the objectives established in the Marketing Plan and ensure that all sales quotas are met. Candidate should possess the ability to solicit group travel/ transient and promote/sell to group and leisure markets in defined geographic region. To generate awareness through direct client engagement, phone sales, direct sales calls, tradeshows, and networking groups. To ensure that sales activities, and group bookings are focused and coordinated with transient demand to yield the maximum revenue spend per available room. Working closely with Sales, Marketing and Revenue teams to secure leisure and group business required to meet budgeted sales goals for the property. This position is a Public Ambassador for Four Seasons Hotels and requires a high degree of independent judgement and discretion on decision making and managing confidential information. Ability to performs and follows up on all extra tasks, actions and responsibilities assigned by the Director/Associate Director of Sales and Directors of Marketing. The ideal candidate is a current Sales Manager with luxury hotel sales experience in a related position. Applicants are highly recommended to have a minimum of 4 years of experience in Sales, and mandatory Arabic speaking. A Hospitality Management Degree qualification is preferred, however, not essential with relevant experience. · Key Elements (but are not limited to): Develop and maintain strong relationships with agencies, government and royal affairs clients, serving as the main point of contact for key accounts. Proactively manage all sales activities related to all GCC market and segments, including inquiry handling, contract negotiation, proposal development, and closing business. Coordinate with internal departments (e.g., catering, reservations, front office) to ensure flawless execution of group bookings, VIP visits, and government events. Create, maintain, and analyze detailed sales reports and forecasts to support strategic planning and revenue goals. Attend sales meetings, trade shows, and networking events as needed to promote the hotel’s GCC business (government and royal business included). Maintain organized and up-to-date client files, ensuring compliance with Four Seasons documentation standards. Monitor and follow up on amenity arrangements, reservation upgrades, and special client requests to ensure satisfaction. Work closely with the Commercial Director to develop segment-specific marketing strategies and promotional campaigns. Demonstrate flexibility in work hours and availability to meet business needs and client schedules. Ensure high service standards and guest satisfaction across all touchpoints in the sales process. Stay updated on all hotel promotions, services, and special events relevant to the government market. Handle purchase orders, office supplies, and collateral in line with company procedures. Uphold a clean, organized, and professional office environment. Respond promptly and effectively in emergency or safety-related situations. Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details. Our Ideal GCC Sales Manager candidate will have 3 to 5 years’ experience directly related to high-end/upscale luxury hotel sales with a solid client portfolio and strategic contacts in the region Arabic is mandatory as well as having a EU working permit Requires strong communication/presentation skills, both verbal and written with an ability to engage in virtual web settings as well as in person. Knowledge of Salesforce, Opera and/or customer management systems preferred. Knowledge of hotel operations. Strong detail orientation including a keen understanding of anticipatory service when working with high expectation guests. Job may require flexible hours based on schedule of events and travel is required. Be part of a cohesive team with a singular focus on creating the best possible guest experience. Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons. Be encouraged to demonstrate your professional passion. Be rewarded with market-leading pay and a comprehensive benefit plan.

Maintenance/Mantenimiento Intern

Operativa: • Participar en coordinar las tareas del equipo de mantenimiento. • Participar en la planificación del plan de mantenimiento preventivo anual. • Digitalizar informes, listas de verificación y listas de aprobación. • Seguimiento de tareas pendientes • Participar en las rondas de revisión instalaciones. • Proponer acciones necesarias, cuando se requiera. Oficina Técnica: • Utilizar el software de gestión para partes de avería • Participar en la implementación de fichas de control en el departamento • Registrar y pasar las lecturas de contadores y analizar instalaciones del hotel • Participar en la operativa de ahorro energético en las instalaciones del hotel. • Atender el presupuesto anual del departamento. • Control de gastos del departamento Contratas externas y proveedores: • Recoger, solicitar y gestionar cotizaciones. • revisión y optimización de los contratos de mantenimiento con empresa subcontratadas. • Participar en visitas de proveedores e industriales • Organizar y mantener el directorio de provedores e Industriales Almacén y stock recambios: • Previsión de compras materiales • Supervisar el almacén Recambios y el stock de materiales

Assistant Director Offsite Catering- Hotel Arts Barcelona

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience * High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations * Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. * Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. * Adheres to all standards, policies, and procedures. * Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. * Manages group room blocks and meeting space for average to large-sized assigned groups. * Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. * Uses his/her judgment to integrate current trends in event management and event design. * Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). * Participates in customer site inspections and assists with the sales process as necessary. * Performs other duties as assigned to meet business needs. * Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Empowers employees to provide excellent customer service. * Sets a positive example for guest relations. * Coordinates and communicates event details both verbally and in writing to the customer and property operations. * Makes presence known to customer at all times during this process. * Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. * Follows up with customer post-event. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the customer experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Interacts with guests to obtain feedback on product quality and service levels. * Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams * Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. * Leads formal pre-event and post-event meetings for average to large-sized assigned groups. * Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function * Assists in the sales process and revenue forecasting for customer groups. * Up-sells products and services throughout the event process. * Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities * Reviews comment cards and guest satisfaction results with employees. * Observes service behaviors of employees and provides feedback to individuals and/or managers. * Assists in the development and implementation of corrective action plans. * Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. * Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Security Supervisor / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The Role of Security Supervisor : Four Seasons Hotel Madrid is looking for a Security Supervisor to join our team. The Security Supervisor is responsible for managing the day to day security operation and ensuring the safety and security of all guests, residents, employees and property. The role includes risk, loss management of the property, as well as taking a lead in Work place safety and life/fire safety systems, preventing situations that could jeopardize the safety and operation of the hotel. Supervise the shift safety & security operations, ensuring adequate patrol patterns and frequencies are maintained to ensure the safety and security of guests and associates Responsible for checking all fire, life safety equipment are within the expiry limits (such as hand held chemical extinguishers etc) Ensure prompt reporting of maintenance issues by safety & security officers as they record them during their patrols. Conduct random bag inspections of associates entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets being removed from the hotel without the proper authority Maintain perimeter patrols at points of entry and egress to ensure that all people within the hotel environs have a genuine purpose and are not loitering or are present for other reasons. Regularly attend to the common area where guests present and make guests feel delighted and secured. For examples, greeting guests at the club lounge, holding doors at the entrance, assisting with deliveries when necessary Take appropriate action to resolve guest complaints. Communicate with guests in a manner, which promotes goodwill, trust and satisfaction Initiate action to correct a hazardous situation and notify supervisors of potential dangers Our i deal Security Supervisor : As an ambassador of Four Seasons, our ideal Security Supervisor candidate will have strong leadership and communication skills and good problem-solving ability. Applicants are required to have two years experience of public or private security in a supervisory/managerial capacity. A T.I.P Director of Security is required . Applicants also are required to have a flexible schedule and the ability to work all shifts, weekends and holidays. First Aid, CPR and Defibrillator Certification is also preferred. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

Corporate Sales Manager

Are you passionate about Hospitality world? Do you have a minimum of 5 years or more of experience as a Sales Manager? At Hilton Barcelona, we are looking for a Corporate Sales Manager to be part of the Sales Team👌. About us 👇 : Opened as the chain´s flagship hotel in Barcelona, in the corporate and financial district. Hilton Barcelona is surrounded by shopping, restaurants, and leisure options. Explore the city at your leisure from this conveniently located hotel at only 10 minutes away from the city centre, and excellently communicated to the Airport (10 minutes) and the High-Speed Train Station (5 minutes). 290 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose: To drive hotel revenue & market share by increasing the penetration on the existing accounts and growing the base of corporate clients by securing new contracts. Develop the market segment by executing strategies agreed with the Director of Sales. Maximise the Corporate Accounts rooms, groups, conference, and events revenue through pro-active specific sales actions. Planning and Organising: Develops and maintains excellent product knowledge (rooms, meeting spaces, and outlets) as well as maintains up to date customer records and keep updated the segment action plans and financial objectives monthly. Coordination of the hotel’s sales activities with the aim to generate optimal room occupancy and high accommodation, C&E and F&B sales and other revenues. Attending all department and hotel meetings as necessary To work with Hotel Management and Directors to communicate changes in the local market conditions and provide effective and timely solutions to minimise any detrimental effects. Develops the Hotel Sales & Marketing Plan for the Corporate segment which accurately interprets the objectives of the business and uses this to communicate with, and to focus the teams and own efforts. Contributes to the development of regional sales and marketing initiatives recommending, implementing, and monitoring appropriate local activity. Pro-active Sales Approach: Identify new business leads by examining local market trends and competition activities, and by examining the hotel PMS and other systems. Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and sales & marketing plan. Develops key account plans, detailing objectives, timescales, and sales methods to support the defined accounts strategies. Works with the Hilton International Sales Teams to manage and undertake activity on Key Global Accounts. Ensures permanent observation of the market and competitors monitoring the sales results and keep the DOS informed of any changes. Obtains knowledge of competitor’s products to understand the marketplace and target potential corporate accounts. Target key accounts potential for the company, generate new business, close deals, and increase revenue by sales calls, on-site visits / site inspections, and community networking. Regularly organize enough entertainments with current and potential customers for developing relationship and explore new business opportunity. Contracting Process: Run smoothly and respecting the deadlines the RFP season (Business Cases Submission, discuss Rate Strategy, RFP submissions/negotiation/contracting, and activation of the deals closed). Works with the Hilton International Sales Teams to drive new Global Accounts and increase the share of the existing ones. Make sure the local accounts are recontracted before the end of each year and the rates are activated in the systems. Review quarterly with the existing accounts the production generated vs the targeted volume to put in place corrective actions if needed. Executes and supports the administrative aspects of the contracting process (e.g. contract creations for Local Accounts, code creations if needed). Internal and External Relationships: Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Supports the Director of Sales and Marketing in preparing the department budget of the segment. Accurately identifies the level of influence and decision-making power of contacts in the customer organisation and uses these to secure business. Grow the points of contact in each organization. Develop relationships within the community to strengthen and expand the customer base for sales opportunities. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Work closely with the Director of Sales and Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Administration / Systems: Ensure CRM is constantly up to date with account, contacts, and tasks information. Works with Microsoft Office package (excel, word, power point) Keep up to date the tracking tools to monitor the progress of the accounts managed. General other responsibilities: Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Generating monthly segment data and reports for analysis and monthly owner report. Contributes ideas to improve the products and services offered. To complete an agreed number of Face-to-Face appointments per week. Attend sales events/ Tradeshows that are relevant and measure ROI. To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up. To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up. Promoting Hilton Worldwide Values as the foundation of the organisations culture. Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example. Attend all relevant training and development activities as required. Maintain excellent team spirit by supporting and encouraging all Team members. To balance the above in harmony with the right balance of time and energy spent generating new business. The offer 📃 : 30 vacation days Internal and external development and training opportunities Staff discounts for overnight stays and gastronomic services worldwide Parking, laundry & mobile phone What are we looking for? 📌: University degree (Business or Hospitality Management is preferred) or equivalent or experience in lieu Good knowledge of the Barcelona corporate business market. Experience in RFP processes and account management. High communication skills in English and Spanish. Several years of experience in a reservation or sales environment in the hospitality industry or similar position. Affinity for computer systems. Must have excellent numerical, analytical and critical reasoning skills. Qualities, Skills & Knowledge: Excellent selling capability. Excellent organisational and planning skills. Accountable and resilient. Ability to work under pressure. Flexibility to respond to a range of different work situations. Excellent relationship builder Collaborative Strong customer focus Strong delivery focus Strong decision-making skills Strong influencing skills Strong in critical thinking Good numerical skills Ability to prioritise the business-critical actions from a range of conflicting needs. Self-motivated. Ability to communicate openly and clearly both verbally and in writing. This is an exceptional opportunity for a Sales Manager to shape and drive the Corporate segment in a fast-growing global Hospitality company. If you possess the required skills and are ready for a challenging and rewarding role, we encourage you to apply. At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic. Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

DIRECTOR DE RESTAURANTE EN MIJAS

Buscamos un/a director/a de restaurante con experiencia y vocación por la restauración, para liderar un espacio con alma, donde la cocina se basa en el buen producto y en recetas cuidadas con criterio (confort food), acompañadas de una selección de vinos pensada para enriquecer la experiencia sin caer en formalismos. Tu misión será asegurar una experiencia cercana, profesional y coherente en todos los puntos de servicio, manteniendo una relación fluida con el cliente habitual y organizando la operación con visión y detalle. ¿A quién buscamos? A un/a profesional con experiencia consolidada como director/a o gerente en restaurantes de gran volumen, acostumbrado/a a liderar equipos de más de 30 personas, coordinar multiespacios y manejar de forma efectiva los distintos flujos del servicio. Una persona resolutiva, con buen criterio operativo, capacidad de planificación y clara orientación al cliente. Alguien que combine liderazgo, visión comercial y vocación por el oficio, con ganas de consolidarse en un proyecto estable a largo plazo. Requisitos mínimos Experiencia en cocina extremeña y dominio del producto local de temporada. Trayectoria en espacios de restauración, hoteles, fincas con volumen de eventos corporativos y sociales. Conocimiento y experiencia en desayunos buffet y propuestas de brunch. Hábito en la gestión de equipos de entre 15 y 20 personas. Experiencia tanto en cocinas de producción como de servicio. Experiencia en eventos sociales y corporativos Capacidad para coordinar varios servicios simultáneos. Manejo de herramientas digitales aplicadas a la gestión de cocina. Se valora especialmente un perfil con buenas habilidades comunicativas, alta energía, dotes de liderazgo y dinamismo. ¿Qué ofrecemos? Contrato indefinido con condiciones económicas competitivas Jornada intensiva de lunes a viernes, con un sábado al mes Parking gratuito, comida diaria, ordenador y teléfono de empresa Proyecto estable, con visión humana y cultura de equipo Un entorno profesional donde se valora la estabilidad, el compromiso y la pasión por la restauración

Reservations Department Trainee

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description We are looking for a Reservations Trainee to join the opening team at SLS Barcelona. Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have. Support the Director of Revenue Management in analyzing competitive sets, price positioning & future market need periods. Support and execute market-wide strategy and promotion implementation. Ensure reservation accuracy (segment, channel, routing, traces, etc.) Ensure that the hotel sales strategies are effectively implemented in the systems. Ongoing Revenue System health-checks and optimization. Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. Follow up on any possible fraudulent reservation that may impact the revenue performance. Ensures reservation accuracy (segment, channel, routings, traces, etc.). Handle no shows and control non-guaranteed reservations. Ensure that all distribution channels effectively support the hotel and maintain rate parity. Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained. Support and execute upselling following the established guidelines. Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times. Qualifications Bachelor’s degree in hospitality or related field. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. You show a positive attitude, and you are eager to learn, with an open mind and a passion for challenges. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences.

Director de restaurante en Mijas

Buscamos un/a director/a de restaurante con experiencia y vocación por la restauración, para liderar un espacio con alma, donde la cocina se basa en el buen producto y en recetas cuidadas con criterio (confort food), acompañadas de una selección de vinos pensada para enriquecer la experiencia sin caer en formalismos. Tu misión será asegurar una experiencia cercana, profesional y coherente en todos los puntos de servicio, manteniendo una relación fluida con el cliente habitual y organizando la operación con visión y detalle. ¿A quién buscamos? A un/a profesional con experiencia consolidada como director/a o gerente en restaurantes de gran volumen, acostumbrado/a a liderar equipos de más de 30 personas, coordinar multiespacios y manejar de forma efectiva los distintos flujos del servicio. Una persona resolutiva, con buen criterio operativo, capacidad de planificación y clara orientación al cliente. Alguien que combine liderazgo, visión comercial y vocación por el oficio, con ganas de consolidarse en un proyecto estable a largo plazo. Requisitos mínimos Experiencia en cocina extremeña y dominio del producto local de temporada. Trayectoria en espacios de restauración, hoteles, fincas con volumen de eventos corporativos y sociales. Conocimiento y experiencia en desayunos buffet y propuestas de brunch. Hábito en la gestión de equipos de entre 15 y 20 personas. Experiencia tanto en cocinas de producción como de servicio. Experiencia en eventos sociales y corporativos Capacidad para coordinar varios servicios simultáneos. Manejo de herramientas digitales aplicadas a la gestión de cocina. Se valora especialmente un perfil con buenas habilidades comunicativas, alta energía, dotes de liderazgo y dinamismo. ¿Qué ofrecemos? Contrato indefinido con condiciones económicas competitivas Jornada intensiva de lunes a viernes, con un sábado al mes Parking gratuito, comida diaria, ordenador y teléfono de empresa Proyecto estable, con visión humana y cultura de equipo Un entorno profesional donde se valora la estabilidad, el compromiso y la pasión por la restauración

Jefe de recepción en hotel boutique con encanto de nueva apertura en Bielsa, Pirineo Aragonés. Decorado por una reconocida interiorista y en un emplazamiento fantástico. Responsabilidades: - Es un puesto polivalente de gestión, organización y atención al cliente, asegurando un servicio excepcional cuidando los detalles con ilusión y apasionada para ofrecer una experiencia única - Supervisar al equipo de trabajo, fomentando un ambiente colaborativo y motivador. - Desarrollar e implementar estrategias para maximizar la ocupación y la satisfacción del cliente. - Mantener altos estándares de calidad y presentación en todas las áreas del hotel. Requisitos: - Experiencia mínima de 5 años en hotel boutique o establecimiento similar orientado a resultados - Nivel alto de inglés y francés, imprescindible para la atención a nuestros huéspedes internacionales. - Buena presencia y atención al cliente con iniciativa - Polivalente en las distintas áreas y capaz de adaptarse a las necesidades del hotel como capacidad de organización y resolución de incidencias Se ofrece: - Alojamiento - Un entorno de trabajo dinámico y encantador en una de las zonas más bellas de los Pirineos a pocos kilómetros de Francia - Oportunidad de formar parte de un proyecto con alma Si cumples con los requisitos, nos encantaría conocerte y presentarte el proyecto. ¡Esperamos tu postulación!

📣 Hotel Manager (Lanzamiento y Operaciones) 📍 Sitges | Incorporación en agosto | Jornada completa presencial Palmera Group se prepara para abrir un nuevo aparthotel de 80 unidades en Sitges. Buscamos un/a Hotel Manager proactivo/a y estructurado/a que apoye al fundador durante la fase de puesta en marcha y asuma la gestión operativa diaria una vez abierto el establecimiento. 🟢 Una oportunidad única para construir una operación desde cero. 🔧 Responsabilidades Gestionar la comunicación con más de 80 propietarios individuales Supervisar la implementación de software (PMS / Channel Manager) Monitorizar el rendimiento en OTAs (Airbnb, Booking.com, etc.) Hacer seguimiento de la ocupación, ingresos y precios (apoyar revenue management) Colaborar en los sistemas de experiencia del huésped (self check-in, flujos de comunicación) Representar a Palmera en reuniones y supervisar las operaciones diarias in situ Coordinar la logística diaria: limpieza, recepción, mantenimiento ✅ Requisitos Dominio del español e inglés (catalán valorado) Experiencia en hospitality, aparthoteles y gestión de propiedades Excelentes habilidades de comunicación y capacidad para gestionar múltiples interlocutores Familiaridad con gestión de OTAs, precios dinámicos y sistemas PMS / Channel Manager Residencia en la zona de Sitges y disponibilidad para trabajar presencialmente a tiempo completo 🌟 ¿Qué ofrecemos? Participar en un proyecto nuevo con mucha libertad para influir en cómo se gestiona Trabajar en una de las localidades costeras más bonitas de España Formar parte de un equipo joven y dinámico con espíritu emprendedor Ambiente flexible con espacio para la iniciativa y la responsabilidad Liderar toda la operación a partir de la apertura en enero de 2026 ¿Interesado/a? Envía tu CV y una breve presentación a: Jan Kras 📧 hola@canmila.com 📣 Hotel Manager (Launch & Operations) 📍 Sitges | Starting August | Full-time On-site Role Palmera Group is preparing to open a new 80-unit self-service aparthotel in Sitges. We’re looking for a hands-on, structured Hotel Manager to support the founder during setup and take full responsibility for day-to-day operations once the property opens. 🟢 This is a unique opportunity to shape a new operation from the ground up. 🔧 What You'll Do Manage communication with 80+ individual apartment owners Oversee setup and rollout of software (PMS / Channel Manager) Monitor performance on OTAs (Airbnb, Booking.com, etc.) Track occupancy, revenue, and pricing performance (support revenue management) Collaborate on guest experience systems (self check-in, communication flows) Represent Palmera in meetings and supervise day-to-day operations onsite Coordinate daily logistics: cleaning, reception, maintenance ✅ What You Bring Fluent in Spanish and English (Catalan is a plus) Experience in hospitality, aparthotel operations, and property management Strong communication skills and confidence managing multiple stakeholders Familiar with OTA management, dynamic pricing, and PMS/Channel Manager systems Based near Sitges and available on-site full-time 🌟 Why Join Us? Be part of a brand-new project with lots of freedom to shape the operation Work in one of the most beautiful coastal towns in Spain Join a young, dynamic team with an entrepreneurial spirit Flexible environment with room for initiative and ownership Lead the entire operation once we go live in January 2026 Interested? Send your CV and a short introduction to: Jan Kras hola@canmila.com