Ofertas
    Provincia

    43 Ofertas de trabajo de 3 en Madrid

    12
    Four Seasons Madrid

    Associate Director of Catering Sales- Four Seasons Hotel Madrid

    Associate Director of Catering Sales- Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a passionate and dynamic Associate Director of Catering Sales to join the team! reporting to the Director of Marketing, this is an Assistant Department Head role. The Associate Director of Catering Sales is responsible for driving catering revenue growth and ensuring flawless event execution by actively prospecting and managing client relationships, supervising and developing the catering sales team, and collaborating with other hotel departments to deliver exceptional guest experiences. What you will do Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment. Finalize the requirements of personally booked catering events while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Supervision of the Catering Sales staff in their day-to-day roles. Including maintaining and monitoring the accuracy and effectiveness of all written communications. These include but are not limited to: Banquet Event Orders, Resumes, Daily Events Report, Golden S&C Input Standards, and Guest at Leisure Reports. Finalize the requirements of personally booked or assigned Event bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. In collaboration with the Director of Conference Services, prepare with analysis the weekly 2-Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget. Complete periodic audits of the Account and Booking Data in Golden S&C, to include but not exclusive to Conflict Report, Account Traces, Post Conference Reports. Evaluate current sales / service practices and make recommendations to maximize the profitability of the Events resources. Develop single Event P&L for major on-site events. Oversee the quarterly administration and seek new ways to motivate and maximize revenues. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. Drive Qualtrics responses and lead social and corporate event satisfaction. Monitor Meetings and Events website and take ownership of content and 3rd Party listings for corporate and social business. Actively participate as Catering representative in strategy meetings and lead catering pipeline meetings weekly. Understand lead volume by source and promotional efforts in place to increase leads. Set up and drive pre-con and post con interviews with focus on repeat business and P2P. Attend revenue management/forecast/strategy meetings. Shadow DOM in annual goal setting process and incentive reconciliation; prepare goal suggestion and review with DOM. Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Work with culinary team to create and/or revise banquet menus, including pricing and best in class product offering. Prepare / plan / organize and execute promotion initiatives such as corporate planner days / wedding planner events. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning Event Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. Together with the Director of Marketing / Sales / F&B review and understand segmentation and specific needs of social and corporate meeting customers and continuously develop current offerings. In collaboration with the Director of Conference Service / the Director of Marketing and the Director of Finance manage all 3rd party contracts related to Catering & Events, ensuring superior product and service quality while maintaining Four Seasons Standards. Conduct performance evaluations and mentor, Catering Sales Managers / Executives and Coordinators to develop and prepare team members for future promotion and possible transfer within Four Seasons. Facilitate and monitor training, recommend the hiring, terminating, or disciplining of any Catering employee. Respond according to the crisis management plan to any resort emergency or safety situation. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. What you bring A minimum of five years’ experience in Catering / Event Sales. A (4) year college/university degree (or equivalent). Great personal and business references required. Excellent communication skills and a strong, innovative mindset. Strong community relations. Ability to motivate and lead a team of professionals. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 business days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals.

    Four Seasons Madrid
    Linkers

    DIRECTOR/A PARA RESTAURANTE COSMOPOLITA EN MADRID

    DIRECTOR/A PARA RESTAURANTE COSMOPOLITA EN MADRID_premium
    JORNADA: Completa
    SALARIO: A convenir

    Restaurante cosmopolita, dirigido a un público urbano, moderno y abierto a nuevas experiencias, busca incorporar un/a Director/a de Restauración. Su propuesta combina cocina creativa, coctelería de autor y un diseño escénico inmersivo que lo convierte en un espacio único. Funciones principales: Dirección integral de la operativa del restaurante, asegurando la excelencia en cada turno de servicio. Coordinación y desarrollo de un equipo humano de más de 30 personas, promoviendo la motivación y el buen ambiente de trabajo. Gestión económica y administrativa: control de ventas, costes, escandallos y planificación de recursos. Control y trazabilidad de invitaciones, así como de la gestión de stock de bebidas en coordinación con el área de almacén. Garantizar un servicio dinámico y adaptado a un cliente internacional que busca experiencias memorables. Coordinación con marketing y eventos para potenciar la imagen del restaurante y reforzar su posicionamiento como referente de la restauración experiencial en Madrid. Requisitos mínimos Experiencia previa como Gerente o Director/a en restauración, ocio nocturno con propuesta gastronómica, restaurantes temáticos o espacios de entretenimiento con servicio de cenas. Capacidad demostrada de gestión, negociación y supervisión, con experiencia liderando equipos de más de 25 personas. Experiencia en la gestión de eventos y programación de música en directo, con capacidad para coordinar tanto la logística como la interacción con artistas y proveedores externos. Trayectoria en entornos con clientela internacional y propuestas experienciales o escénicas. Conocimiento sólido en gestión operativa, planificación y control de la cuenta de resultados. Nivel inglés medio. Disponibilidad para realizar jornadas con cierres hasta las 02:30h. Condiciones del puesto Retribución competitiva, con un esquema de incentivos a partir de los primeros meses de incorporación. Jornada completa, con 2 días libres consecutivos. Plaza de garaje incluida. Posibilidad de crecimiento dentro del Grupo, participando en futuras aperturas y nuevos proyectos. Un reto ideal para un/a profesional con visión estratégica, que quiera liderar un proyecto de restauración temática con un alto componente escénico, gastronómico y de entretenimiento, consolidando su carrera en un entorno innovador y de gran proyección.

    Linkers

    GERENTE PARA RESTAURANTE MULTIESPACIOS CON SALONES Y MÚSICA EN VIVO

    GERENTE PARA RESTAURANTE MULTIESPACIOS CON SALONES Y MÚSICA EN VIVO_premium
    JORNADA: Completa
    SALARIO: A convenir

    Buscamos un/a Gerente para liderar la operación global de un restaurante multiespacios de varias plantas en pleno centro de Madrid. Un lugar pensado para quienes disfrutan de un entorno acogedor y exclusivo, con lo mejor de la cocina española, donde cada cliente puede expresar sus gustos y disfrutar de la experiencia al máximo. El espacio reúne diferentes ambientes: una zona de tapas y pintxos, varios salones privados con servicio a la carta, y un escenario con espectáculos en directo que convierten cada visita en algo único. La misión será consolidar una clientela fiel, garantizando una experiencia memorable en cada visita. Liderarás la operación diaria con visión estratégica, cuidando tanto la eficiencia como la excelencia en el servicio, y guiando al equipo para que dé lo mejor de sí. Funciones Liderar la coordinación diaria de todos los espacios, asegurando fluidez y calidad en el servicio. Seleccionar, formar y motivar al equipo, creando un entorno de trabajo profesional y colaborativo. Administrar presupuestos y controlar costes, optimizando recursos sin perder de vista el bienestar del equipo ni la calidad del servicio. Establecer relaciones cercanas y duraderas con los clientes para asegurar su fidelización. Ser el puente de comunicación entre sala y cocina, garantizando que todo fluya. Supervisar la aplicación de procedimientos y estándares de calidad. Elaborar reportes periódicos con propuestas de mejora continua. Colaborar en acciones de marketing y promoción para atraer nuevos clientes y reforzar la presencia del restaurante en Madrid. Velar por el cumplimiento de normativas de seguridad, higiene y prevención de riesgos laborales. Requisitos Experiencia mínima de 5 años como Gerente o Director/a de Restaurante en entornos con espacios de música en vivo, food Halls, mercados gastronómicos, restaurantes multiconcepto etc. Experiencia en restaurantes con salas de música en vivo, espacios de varias plantas o conceptos multiespacio. Capacidad para liderar y motivar equipos multiculturales. Sólidas competencias analíticas para gestionar presupuestos y optimizar procesos. Facilidad para crear vínculos de confianza con clientes y fomentar su fidelización. Proactividad, actitud positiva y capacidad de adaptación a un entorno dinámico. Nivel alto de inglés (se valorarán otros idiomas). Condiciones Proyecto estable con visión de futuro. Jornadas flexibles con 2 días de descanso semanal 30 de vacaciones + 14 festivos Contrato indefinido, con periodo de prueba inicial. Incorporación a un restaurante de referencia en Madrid, reconocido por su ambiente exclusivo, su cocina española de calidad y su propuesta singular de música en vivo. Trabajo cercano con la propiedad en un proyecto de crecimiento.

    Four Seasons Madrid

    Catering Sales Manager / Four Seasons Hotel Madrid

    Catering Sales Manager / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role At Four Seasons Hotel Madrid, we are looking for a passionate Catering Sales Manager. Reporting into the Director of Catering Sales, you will be responsible for booking a variety of event business and coordinating with all department staff involved in fulfilling the needs of events and guests. You will prospect, sell, plan, and service both corporate and social events while upholding food and service standards and maximizing revenue and profit potential. What you will do Actively prospect and solicit, develop, and maintain local corporate event accounts through telephone, personal sales calls, trade shows, and on-site entertainment. Demonstrate appropriate timeliness in getting proposals to client. Assist with all inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections. Research new market opportunities and develop strategies to penetrate companies or organizations likely to produce business for the hotel, and to invite potential users to tour the property and conduct individual tours, highlighting the facilities and services and achieve maximum revenue/profit potential white satisfying client needs. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues. Maintain Knowledge of hotel facilities, bedrooms, capacities and dimensions of meeting spaces. Continuously update Golden Sales & Catering with the events information (room hire, catering services and menu’s). Prepare Banquet Event Orders and issue them as per Four Seasons standards. Attend the BEO meeting with hotel staff. Attend regular operational meetings to ensure effective coordination and cooperation between departments Be the liaison between the client and the hotel for all of the client needs. (catering and events, audio visual, transportation, off-site event recommendations). Ensure and supervise the successful execution of the event in compliance with Four Seasons standards. Communicate to, coordinate and motivate, all other departments so all client needs are exceeded. Find solutions to the inevitable challenges and glitches that arise while the clients are on property. Enhance all food and beverage programs, Audio Visual and room hire for each client by upselling additional services in order to maximize revenue. Maintain accurate revenue for all streams in Golden Sales & catering for precise weekly and monthly forecasts. If required by Director of Catering, contribute to the preparation and analysis of the Event services weekly forecast and month end financial summaries. Achieve yearly personal and team sales booking goals. Ensure accuracy of Banquet Checks provide bill review on completion of each program. Facilitate and monitor training of catering trainee, catering coordinator, catering executive and new team members. Contribute to the preparation and analysis of the event services weekly forecast. Wedding Prospects with high contract conclusion percentage. Sales call for wedding agency/planners and keep relationship with them. Maintain a competitive edge over the competition by consistently being creative in developing new menus, theme party ideas and new ways to attract new and repeat business Perform other tasks or projects as assigned by Director of Catering. What you bring Minimum 3–4 years of demonstrated expertise in managing high-end events, preferably at luxury 5-star hotels. Proven experience managing both corporate and social events (weddings, banquets, conferences, MICE, etc.). Strong knowledge of budget management, client negotiation, and contract closing. Willingness to work flexible hours, including evenings and weekends. Fluent in Spanish and English; an additional language is a plus. Demonstrates composure and effective decision-making when facing challenging situations. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 business days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis.

    Four Seasons Madrid
    Four Seasons Madrid

    Pastry Intern / Four Seasons Hotel Madrid

    Pastry Intern / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. What we are looking for About the Role: As a Pastry Intern at Four Seasons Hotel Madrid, you will support the Pastry Team in the preparation and production of desserts, baked goods, and other pastry items. You will work under the guidance of the Pastry Chef and the broader Culinary team, gaining hands-on experience in a luxury hospitality environment. This is an exciting opportunity to develop your skills and contribute to the daily operations of a high-end pastry kitchen. What You Will Do: Assist in the preparation of pastry items according to established recipes and standards. Support daily mise en place and setup for service periods (breakfast, lunch, and/or dinner). Operate, maintain, and clean pastry equipment including mixers, ovens, and food processors. Ensure cleanliness and organization of the assigned station. Work collaboratively with the team to deliver consistent quality and presentation. Help with pastry preparation for special events or banquets when needed. About you Excellent interpersonal skills, as well as the ability to provide exceptional service according to standards are highly valued. This position does require an applicant with a flexible schedule, able to work morning and afternoon shifts, weekends, and holidays. The ability to multitask is required. Previous experience in a 5 start hotel is recommended. Applicants must have the legal right to work in Spain and be fluent in both English and Spanish. It is mandatory to be able to sign an internship agreement with your university or school for a period of 6 months on a full-time basis. What we offer Through this internship opportunity, we aim to provide a high-level learning experience. The goal is for you to acquire as many competencies as possible, in an environment of excellence and continuous improvement. This opportunity includes: Full-time internship for 6 months (40 hours/week), Monday to Sunday (8 hours/day) and a 30-minute lunch break is included in the working day. Meals are provided during the shift. Uniform and its cleaning are provided by the hotel. We offer 5 vacation days during the 6-month internship period, as well as your birthday off. Monthly gross stipend of €500. A personalized learning plan based on your previous experience, motivation, and goals.

    Four Seasons Madrid
    Four Seasons Madrid

    Prácticas en Cocina- Four Seasons Hotel Madrid

    Prácticas en Cocina- Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. What we are looking for We are looking for a passionate hospitality student eager to start his career path in Kitchen department (DANI Brasserie). You will have the opportunity to be fully immersed in this field, learning at different levels of responsibility and working in team. As an intern, you will contribute your passion, drive and ideas to ensure that we offer the highest quality in service to our clients. Some of your responsibilities: Assist in basic food preparation and kitchen setup for service. Support with storing, labeling, and rotating food items properly. Help maintain cleanliness and organization in the kitchen. Learn and assist with use of kitchen equipment. Contribute to a small training project during the internship. About you Excellent interpersonal skills, as well as the ability to provide exceptional service according to standards are highly valued. This position does require an applicant with a flexible schedule, able to work morning and afternoon shifts, weekends, and holidays. The ability to multitask is required. Previous experience in a 5 start hotel is recommended. Applicants must have the legal right to work in Spain and be fluent in both English and Spanish. It is mandatory to be able to sign an internship agreement with your university or school for a period of 6 months on a full-time basis. What we offer Through this internship opportunity, we aim to provide a high-level learning experience. The goal is for you to acquire as many competencies as possible, in an environment of excellence and continuous improvement. This opportunity includes: Full-time internship for 6 months (40 hours/week), Monday to Sunday (8 hours/day) and a 30-minute lunch break is included in the working day. Meals are provided during the shift. Uniform and its cleaning are provided by the hotel. We offer 5 vacation days during the 6-month internship period, as well as your birthday off. Monthly gross stipend of €500. A personalized learning plan based on your previous experience, motivation, and goals.

    Four Seasons Madrid
    Four Seasons Madrid

    Front Desk Agent / Four Seasons Hotel Madrid

    Front Desk Agent / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is homing to 200 guest rooms including 39 suites, 22 luxury residences, 2 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail. Role of Front Desk Agent The Four Seasons Hotel Madrid is looking for a Front Desk Agent to join our team. The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. · Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest. · Arranges for luggage to be delivered to guest room. · Escort Guests to the rooms and explains all the facilities · Checks guest out of the hotel, preparing and explaining the bill. · Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. · Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. · Assists Guests in all cash transactions available (currency exchange, cash deposits) and ensure his float is correct. · Handle in a first term Guest complaints, ensuring the proper follow up is done by the departments concerned and with the Guest by a Manager on Duty. · Takes care about newcomers' and interns' trainings · Answers to the Chat following the company standards Our Ideal Front Desk Agent will have: Our ideal Front Desk Agent candidate have excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. Applicants are required to have one year of experience in a Front Office position. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is also required. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

    Four Seasons Madrid
    Four Seasons Madrid

    People & Culture Intern / Four Seasons Hotel Madrid

    People & Culture Intern / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The position of People & Culture Intern We are looking for a passionate student willing to learn all about People & Culture. You will have the opportunity to be fully immersed in this field, learning at different levels of responsibility and working in team. As an intern, you will contribute your passion, drive and ideas to ensure that we exceed our employees’ expectations. You will report to the Director of Learning and Development, and the tasks include: Learning and Development: Coordinate the preparation of the trainings. Ensure that all the equipment and resources needed for the trainings is ready. Follow up with the managers or with the employees in order to ensure the attendance. Prepare all the documentation Assist in the execution of the training Assist in the onboarding of the employees (uniform appointment, policies signature, schedule and welcoming). Wellbeing and Internal Communication: Take part into the hotel’s internal communication project (task forces, cross exposure, transfers, births, birthdays, “Rincón de Alejandro”, ad-hoc actions), ensuring that all the channels (boards, TV’s, Social Media, and so on) are updated at any time. Monthly new hires and promotions Preparation of monthly birthday calendar Assist in the organization of internal, recognition and wellbeing events hosted by People & Culture: internal employee’s meetings, Townhall Events and Staff Parties. Creation of BEOs and POs for internal events and wellbeing Farewell events (decoration, signature frame) Updating notice boards and TV screens Creating POs for stationery and coffee milk supplies General tasks Daily Cover Organization of the Empacks for the new employees Assist in coordination of Talent Days Be involved in any task related to People & Culture Employee certificates Nametags and lockers What we are looking for Excellent interpersonal skills, as well as the ability to work according to standards and under pressure are highly valued. Anticipation and proactivity are essential for this position. The applicants must have the legal right to work in Spain and have fluency in English and Spanish. What we offer Through this internship opportunity, we're hoping to provide a high caliber learning experience. The objective is that you take as many in-demand job skills as possible, rotating through different tasks, in an environment of excellence and continuous improvement. This opportunity entails: Full time 6-months internship (40h/day), from Monday to Friday (8h/day). Weekends are free and we are including 30 minutes for lunch within the working day. Meals are covered during shift. Uniform and its cleaning is provided at the hotel. We are offering 5 days of holiday within the 6-months period, as well as the day of the birthday free. Monthly gross gratification of 500€. Learning plan adapted to the student, and based on previous experience, motivation and objectives.

    Four Seasons Madrid