20 Ofertas de trabajo de director hotel

Beca Guest Relations / NH Collection Madrid Gran Via

Como Guest Relations , desempeñarás un papel fundamental a la hora de garantizar una inolvidable experiencia a los huéspedesdesde el primer contacto y durante toda la estancia. Esta función implica mantener los más altos estándares de servicio, gestionar las opiniones de los huéspedes y fomentar una coordinación perfecta entre los departamentos en todo lo relacionado con la calidad. ¿Qué tendrás que hacer? Ofrecer una bienvenida genuina y cálida a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ayudándoles con los procedimientos de registro. Estar siempre visible y disponible para los huéspedes, resolver sus dudas y mantener un contacto frecuente durante su estancia, resolver sus problemas y ayudarles con servicios adicionales, como transporte, reservas y recomendaciones locales. Ayudar al Director de Relaciones con los Huéspedes a mantener los estándares de calidad y garantizar una respuesta oportuna a las opiniones de los huéspedes, gestionar comentarios, sugerencias y quejas, y colaborar con los jefes de departamento para ejecutar planes de acción. Desarrollar conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer y tratar a los huéspedes que repiten y a los VIP de acuerdo con las normas del hotel y la política VIP. Recoger y analizar las opiniones de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes y comunicar los cambios necesarios al personal del hotel. Trabajar en estrecha colaboración con los distintos departamentos del hotel para coordinar los servicios a los huéspedes y garantizar una experiencia fluida. Mantener perfiles precisos y actualizados de los huéspedes, incluidas sus preferencias y peticiones especiales. Identificar oportunidades para aumentar las ventas de los servicios del hotel y comunicar eficazmente su valor a los huéspedes. Poseer un profundo conocimiento de los servicios del destino y de los contactos clave para garantizar que la información facilitada se ajusta a las normas de calidad y a la identidad corporativa. Asistir y apoyar el Guest Relations Manager en las actividades comerciales, incluida la preparación de eventos, la organización de inspecciones del lugar y la comunicación de la información pertinente. ¿Qué buscamos? Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado. Experiencia previa en un entorno centrado en el cliente, preferiblemente en el sector de la hostelería, con conocimiento de los procedimientos hoteleros. Se valorará muy positivamente la experiencia internacional. Dominio de la lengua local y del inglés; se valorarán otros idiomas. Excepcionales habilidades de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas. Demostrar orientación al cliente, superando constantemente las expectativas de los huéspedes. Adaptabilidad en los estilos de comunicación para proporcionar un servicio personalizado adaptado a las preferencias, necesidades, estilos de vida y preferencias de interacción de los huéspedes. Capacidad para influir en la colaboración interdepartamental hacia objetivos de calidad compartidos. Excelente capacidad de resolución de problemas y multitarea. Flexibilidad y disponibilidad para trabajar en diferentes turnos, incluidos los fines de semana, en función de la ocupación del hotel y los eventos. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

CARACTERÍSTIQUES GENERALS La Federació Catalana de Vela, a través del seu Barcelona International Sailing Center (BISC), ofereix un allotjament esportiu especialitzat per a esportistes, entrenadors i altres usuaris vinculats als esports nàutics. El centre disposa d’instal·lacions per a la pràctica d’esports nàutics i serveis complementaris com restauració i allotjament, a més de gestionar diverses activitats i esdeveniments relacionats amb l’esport i la competició. NOM DEL CÀRREC Director/a d’Allotjament Esportiu del BISC DEPENDÈNCIES Reportarà periòdicament al Director del Centre i a la direcció de la Federació Catalana de Vela. FUNCIONS ● Gestió d’allotjament i serveis complementaris: supervisar els serveis d’allotjament, restaurant, neteja, manteniment i recepció, garantint que els espais estiguin sempre en òptimes condicions i adaptats a les necessitats dels usuaris. ● Coordinació de l’equip: dirigir l’equip de treball del centre (recepció, neteja, manteniment, restaurant, administració) assegurant una comunicació fluida i una gestió eficaç dels recursos. ● Atenció a usuaris i visitants: interlocutor principal amb els usuaris del centre, adaptant-se al perfil de cada visitant i oferint una atenció personalitzada. ● Gestió de la disponibilitat d’espais: coordinar la distribució dels espais d’allotjament i serveis, gestionant les reserves i assegurant la correcta planificació del servei segons les necessitats de cada moment. ● Administració i seguiment operatiu: controlar l'ús del sistema de gestió del centre (Tesipro, UlysesCloud), gestionant les reserves, els serveis addicionals i mantenint una correcta organització de les tasques diàries. ● Millora contínua i innovació: proposar accions i millores per optimitzar els processos i la qualitat dels serveis oferts als usuaris, amb una actitud proactiva i col·laborativa. ● Gestió d’esdeveniments i activitats: supervisar i coordinar la logístic dels esdeveniments relacionats amb l’allotjament, com competicions, formacions o altres activitats socials o professionals que es desenvolupin al centre. EXPERIÈNCIA Experiència en la gestió de serveis d’allotjament, sobretot relacionats amb l’hoteleria, en gestió d’equips i serveis al públic. Gestió del restaurant, l'allotjament i la recepció.

Director of Rooms / Six Senses Ibiza

As Director of Rooms, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities In this role, I will assume full responsibility for the efficient operation of Rooms division to provide exceptional products and services within Six Senses brand operating standards and budget. I will work collaboratively with the General Manager, Executive team and operations on correlated product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders. My scope of work includes : * Focus on the rejuvenation and ongoing enhancement of the Rooms Division. * Regularly assess processes to ensure they remain relevant, innovative, and consistent with Six Senses wellness and sustainability practices. * Review Room amenities, services, products, and rates to maintain alignment with Six Senses wellness and sustainability standards. * Maintain rigorous adherence to LQA standards through regular presence and engagement in all guest areas. * Lead a team of engaged and experienced hosts to deliver the Six Senses standards of operation and service excellence. * Oversee the full guest journey, from reservations and arrival through to departure, ensuring seamless coordination between Front Office and Housekeeping for an exceptional guest experience. * Ensure compliance with all legal, statutory, health and safety, and financial requirements across both departments. * Implement, review, and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communication standards, and service delivery processes. * Monitor and control departmental budgets, ensuring all costs are managed efficiently to drive profitability while maintaining brand standards. * Prepare and submit all required legal and confidential documentation related to departmental operations. * Oversee the implementation of brand sustainability initiatives within both departments, promoting energy efficiency, waste reduction, and responsible sourcing. * Drive continuous training and development programs for Housekeeping and Front of House teams to elevate service culture and operational excellence. * Ensure that all rooms, suites, and public areas meet the highest standards of cleanliness, comfort, and presentation, reflecting the Six Senses brand values. * Collaborate with Maintenance and Engineering to ensure preventive maintenance programs are executed effectively and guest areas are always in pristine condition. * Perform any additional duties as assigned by the General Manager. Qualification To execute the position of Director of Rooms, I have the required qualifications, technical skills, and experience in a similar or greater role in luxury hotels with proven results, including the following: * I hold a bachelor's degree in Hospitality, Hotel, or Business Management, or a closely related field. * I have over five years of experience in a hotel operational leadership role, specifically within luxury properties, demonstrating measurable results in guest satisfaction and operational excellence. * My technical skills include advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook). * I am familiar with a range of hotel systems, including POS, PMS, and CRM platforms, and have in-depth knowledge of hotel and resort policies related to reservations, rates, and booking procedures for both local and international guests. * I maintain a thorough understanding of Six Senses guidelines, brand standards, and operating procedures, ensuring all actions align with the company's vision and service excellence. * I have an excellent command of written and spoken English and Spanish. * A valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Director of Rooms at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Director of Sustainability / Six Senses Ibiza

As a Director of Sustainability, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities I will work strategically with the General Manager to develop cohesive and productive goals for my department and establish procedures to achieve them. I will work collaboratively with Executive team and operations on correlated product standards to support an overall consistency of the Company's vision, quality and standards and develop concepts consistent with brand identity. My scope of work includes: * Manage the Sustainability Fund monthly, ensuring funds are collected, allocated, and distributed transparently, while documenting supported projects and initiatives. * Develop and maintain strong relationships with local community organizations, including schools, associations, and government departments, ensuring meaningful collaboration and engagement. * Lead monthly sustainability host events that are fun, educational, and inspire a strong culture of environmental awareness. * Connect the resort to global sustainability initiatives such as Earth Day, World Oceans Day, and Global Shoreline Clean-Up, involving both guests and hosts. * Manage existing sustainability partnerships and identify opportunities for new collaborations aligned with the Six Senses mission. * Collaborate with the Experiences team to design and lead sustainability-related guest experiences that highlight the resort's environmental efforts, local culture, and community projects. * Stay updated on industry trends and implement innovative and relevant sustainability practices in line with Six Senses policies. * Maintain high standards of personal presentation, grooming, and hygiene for myself and my team, ensuring safety, security, and professionalism. * Act as the central point of contact for sustainability initiatives, encouraging creative ideas and fun repurposing projects from hosts. * Provide timely, accurate, and transparent sustainability reporting to Home Office Sustainability, including Sustainable Performance Indicators and audit results. * Take immediate corrective actions when issues are identified, especially regarding Sustainability or Quality assessments. * Collaborate with the Marketing Manager to share sustainability achievements and stories for media, newsletters, and internal communications. * Assist the General Manager and Finance Director with annual CAPEX budgeting and monitor sustainability fund spending, quantifying project impact (e.g., trees planted, hours taught, children supported). * Ensure all departmental activities are carried out ethically, honestly, and within local law. * Lead, train, and inspire hosts to uphold Six Senses' sustainability standards and to live our purpose in every action. * Support Managers, Heads of Department and General Manager in achieving sustainability goals across the property. * Perform additional duties as assigned by the General Manager or VP Sustainability, and attend meetings as required. Qualification To execute the position of Director of Sustainability, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: * I hold a bachelor's degree in Environmental Management, Sustainability, or a closely related field. * I have at least four years of experience in a sustainability-related role within the hospitality industry, demonstrating measurable impact and successful project implementation. * My technical skills include advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook). * I am familiar with hotel systems, including POS and Opera PMS platforms, and have strong knowledge of property operations and policies. * I have an excellent command of written and spoken English and Spanish. * Strong interpersonal, communication, and leadership skills, with the ability to inspire and educate diverse teams. * Passion for the Six Senses values of local sensitivity, wellness, emotional hospitality, responsible design, fun, and sustainability. * Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Director of Sustainability at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Finance Internship

FINANCE Finance: Preparation of the Daily Financial Reports, daily payment control, bank reconciliation, control of commissions and bonds of Travel Agencies, resolution of incidents with guests, preparation of pro-forma invoices for future groups. Income Auditor: Preparation of the Daily Financial Reports, control of daily charges, preparation of revenue reports for the Finance Director, preparation of daily reports for the Executive Offices, control of the internal cashier, control of internal adjustments, sales and promotions. Purchasing: Prepare purchase orders, prepare Daily Purchase Reports for the Finance department, inventory control, reconciling Invoices and Purchase Notes, negotiation with Suppliers, prepare monthly closures, controlling and monitoring purchasing processes of all departments.

Customer Relations Agent / Preferible sepa hablar catalán fluido

DESCRIPCIÓN DEL PUESTO Este departamento está dedicado a mejorar la experiencia de nuestros huéspedes desde el primer contacto. Como Customer Relations Agent (Telefonista), serás la primera voz y la cara amigable que nuestros huéspedes encuentren al contactar con nosotros. Serás responsable de proporcionar un servicio excepcional a través de la atención telefónica, asegurando que cada llamada se maneje con profesionalismo, cortesía y eficiencia. Tu capacidad para comunicarte de manera clara y comprensible en varios idiomas será crucial, ya que trabajamos en un entorno internacional. Además de gestionar las llamadas entrantes y salientes, tendrás la oportunidad de ser un punto de contacto clave para nuestros huéspedes, brindando información sobre nuestras instalaciones, servicios y actividades locales. Tu actitud proactiva y tu disposición para ir más allá para satisfacer las necesidades de nuestros clientes marcarán la diferencia en su experiencia con nosotros. Si tienes pasión por el servicio al cliente, habilidades comunicativas excepcionales y un espíritu colaborativo, ¡nos encantaría conocerte y que formes parte de nuestro equipo! FUNCIONES Y RESPONSABILIDADES • Gestión de la centralita telefónica del hotel. • Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. • Gestión de las llamadas internas y externas. • Anexo entre los departamentos de Alojamiento y Restauración. • Proporcionar información a los huéspedes sobre las características de las habitaciones, los servicios de la propiedad. • Cumplimiento de los Estándares de LQA (Leading Hotels of the World) y Forbes • Maximizar las ventas del hotel • Gestión de pedidos (Upselling) • Responder comentarios de los clientes • Coordinación interdepartamental • Apoyo al Director de F&B y Hotel Manager • Gestión de prepagos • Horario rotativo de Lunes a domingo (5 días laborales+ 2 días festivos)

Assistant Food & Beverage Director / Six Senses Ibiza

As Assistant Food & Beverage Director, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities As Assistant Director of Food & Beverage, I will support the F&B Director in overseeing all F&B operations, ensuring that every outlet reflects the Six Senses philosophy of sustainability, creativity, and exceptional service. Together with the F&B Director, I will lead the F&B team to deliver unique and memorable dining experiences, maintaining the highest levels of quality, efficiency, and guest satisfaction across all restaurants, bars and events. My responsibilities include: * Support the F&B Director in managing and coordinating all Food & Beverage outlets, ensuring consistent service excellence and smooth daily operations. * Oversee the performance of all F&B venues, including restaurants, bars, in-room dining, and events, ensuring they align with Six Senses brand standards and sustainability goals. * Lead by example in upholding the Six Senses values, ensuring a culture of wellness, authenticity, and care throughout the team. * Work closely with Culinary, Finance, and Front of House teams to optimize guest experience and operational efficiency. * Assist in the development and implementation of menus, beverage programs, and service standards that reflect local culture, creativity, and sustainability. * Monitor and analyze guest feedback, responding proactively to ensure consistent improvement and satisfaction. * Ensure all F&B hosts are well-trained, engaged, and empowered to deliver personalized and memorable service. * Support the training and development of the F&B team, identifying opportunities for growth and cross-departmental collaboration. * Assist in the preparation and management of budgets, ensuring financial performance aligns with business goals while maintaining Six Senses quality standards. * Maintain cost control on labor, supplies, and operating expenses through careful planning and efficient scheduling. * Guarantee compliance with health, safety, and hygiene standards, ensuring all venues operate in line with local regulations and Six Senses policies. * Oversee and support the coordination of special events and functions, ensuring seamless delivery and alignment with brand expectations. * Collaborate with the Sustainability and Wellness teams to promote eco-conscious dining practices, reduce waste, and integrate local ingredients and suppliers. * Maintain a visible presence in all dining venues, engaging with guests to ensure satisfaction and address any concerns promptly. * Foster a positive, supportive, and inspiring environment that encourages teamwork, creativity, and excellence among hosts. * Perform additional duties as assigned by the F&B Director or General Manager, contributing to the continued success and innovation of the resort's dining experiences. Qualification To execute the position of Assistant Director of Food & Beverage, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: * I hold a bachelor's degree in Hospitality Management, Business Administration, or a related field. * I have at least four years of F&B leadership experience in a five-star or luxury property, with a strong understanding of premium service standards. * My technical skills include advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook). * I am familiar with POS systems, inventory management, and operational software such as Opera PMS and related F&B systems. * I maintain a deep understanding of Six Senses brand standards, sustainability guidelines, and operational excellence principles. * Exceptional communication, leadership, and interpersonal skills, with the ability to inspire teams and drive performance. * Strong financial acumen and experience in budgeting, forecasting, and cost control. * I have an excellent command of written and spoken English and Spanish. * Passion for the Six Senses values of local sensitivity, wellness, emotional hospitality, responsible design, fun, and sustainability. * Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for an Assistant F&B Director at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Chef de Cuisine / Six Senses Ibiza

As Chef de Cuisine, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the resort. Duties and Responsibilities In this role, I will support the Culinary Director and Executive Sous Chef by assuming responsibility for the efficient operation of the Culinary department, including Stewarding team to provide exceptional products and services within brand operating standards. My scope of work includes * Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. * Focus on the rejuvenation of the culinary experience. * Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. * Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards. * Responsible for an exceptional guest experience. * Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints. * Responsible for inspecting Kitchen on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. * Follow proper plate presentation and garnish set up for all dishes. * Check incoming produce, ensuring that all food merchandise is in accordance with order sheets, receiving records and purchasing specifications. * Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service. * Responsible for monthly inventory. * Ensure that all activities within the Kitchen area are carried out ethically, honestly and within the parameters of local law. * Supervise and review storage to ensure stock is on hand, properly stored and in line with Six Senses control and hygiene standards. * Provide guidance and control portions and presentations of all dishes. * Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded. * Minimize payroll costs by maximizing productivity and efficient scheduling of hosts. * Prepare and submit legally required and confidential documentation related to the operation. * Complete accurately all corporate reporting requirements for the role. * Attend or conduct the designated meetings and briefings as instructed by my Manager. * Perform any additional duties given to me by my manager. Qualifications To execute the position of Chef de Cuisine, I have the required qualifications, technical skills and more than five years' experience in a similar role in luxury hotels with proven results. * Possess a minimum of a Diploma in Culinary Arts or similar. * I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. * Technical skills include advanced MS Office platform. * Excellent command of written and spoken English and Spanish. * People person and good motivator. * Excellent organizational skills. * Solid leadership and training skills. * Valid European work permit is mandatory. The above is intended to provide an overview of the role and responsibilities for a Chef de Cuisine at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment

Duty Manager / Six Senses Ibiza

As a Duty Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities As Duty Manager, I will assume responsibility for the efficient operations of the hotel, in particular, in Front of House, to ensure exceptional products and services in line with brand standards. I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will support the Front Of HouseManager and Rooms Director continually focus on the rejuvenation of the Rooms and Residences experience. I will perform the following relevant tasks for this role: * Overseeing daily operations, including resort arrivals, departures, check-ins, check-outs, and guest interactions. * Maintain a proactive presence in the lobby to welcome guests and address guest concerns promptly and ensuring effective resolutions. * Resolve guest complaints efficiently while ensuring high levels of guest satisfaction and retention. * Coordinating guest experiences, such as reservations, tours, and special requests. * Supporting room inventory management to optimize occupancy and revenue. * Collaborating with Housekeeping, Maintenance and F&B teams to deliver personalized service. * Reviewing daily PMS reports, ensuring accuracy, and addressing discrepancies. * Maintaining detailed guest history profiles for tailored services. * Managing host schedules and ensuring high standards of grooming, punctuality, and professionalism. * Attend and contribute to departmental meetings and briefings as required by the Front of House Manager or senior leadership. * To manage all aspects of reporting teams daily checklists. * To cover night shifts on a regular basis, as operational needs dictate. * Perform additional duties as assigned by the Front of House Manager or senior leadership. * To strictly adhere to LQA, Forbes and brand standards as well as guest comments. * To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Qualification To execute the position of Duty Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: * Possess a minimum of three years total experience in similar hotel operational role. * In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. * I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. * Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. * Fluent in English and Spanish is a plus. * Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Duty Manager at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Sustainability Director / Six Senses Ibiza

As a Sustainability Director, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities I will work strategically with the General Manager to develop cohesive and productive goals for my department and establish procedures to achieve them. I will work collaboratively with Executive team and operations on correlated product standards to support an overall consistency of the Company's vision, quality and standards and develop concepts consistent with brand identity. My scope of work includes: * Manage the Sustainability Fund monthly, ensuring funds are collected, allocated, and distributed transparently, while documenting supported projects and initiatives. * Develop and maintain strong relationships with local community organizations, including schools, associations, and government departments, ensuring meaningful collaboration and engagement. * Lead monthly sustainability host events that are fun, educational, and inspire a strong culture of environmental awareness. * Connect the resort to global sustainability initiatives such as Earth Day, World Oceans Day, and Global Shoreline Clean-Up, involving both guests and hosts. * Manage existing sustainability partnerships and identify opportunities for new collaborations aligned with the Six Senses mission. * Collaborate with the Experiences team to design and lead sustainability-related guest experiences that highlight the resort's environmental efforts, local culture, and community projects. * Stay updated on industry trends and implement innovative and relevant sustainability practices in line with Six Senses policies. * Maintain high standards of personal presentation, grooming, and hygiene for myself and my team, ensuring safety, security, and professionalism. * Act as the central point of contact for sustainability initiatives, encouraging creative ideas and fun repurposing projects from hosts. * Provide timely, accurate, and transparent sustainability reporting to Home Office Sustainability, including Sustainable Performance Indicators and audit results. * Take immediate corrective actions when issues are identified, especially regarding Sustainability or Quality assessments. * Collaborate with the Marketing Manager to share sustainability achievements and stories for media, newsletters, and internal communications. * Assist the General Manager and Finance Director with annual CAPEX budgeting and monitor sustainability fund spending, quantifying project impact (e.g., trees planted, hours taught, children supported). * Ensure all departmental activities are carried out ethically, honestly, and within local law. * Lead, train, and inspire hosts to uphold Six Senses' sustainability standards and to live our purpose in every action. * Support Managers, Heads of Department and General Manager in achieving sustainability goals across the property. * Perform additional duties as assigned by the General Manager or VP Sustainability, and attend meetings as required. Qualification To execute the position of Sustainability Director, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: * I hold a bachelor's degree in Environmental Management, Sustainability, or a closely related field. * I have at least four years of experience in a sustainability-related role within the hospitality industry, demonstrating measurable impact and successful project implementation. * My technical skills include advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook). * I am familiar with hotel systems, including POS and Opera PMS platforms, and have strong knowledge of property operations and policies. * I have an excellent command of written and spoken English and Spanish. * Strong interpersonal, communication, and leadership skills, with the ability to inspire and educate diverse teams. * Passion for the Six Senses values of local sensitivity, wellness, emotional hospitality, responsible design, fun, and sustainability. * Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Sustainability Director at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Restaurant Manager / Six Senses Ibiza

As Restaurant Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Duties and Responsibilities In this role, I will assume full responsibility for the efficient operation of the restaurant to provide exceptional products and services within Six Senses brand operating standards and budget. I will work strategically with the F&B Director and Assistant F&B Director to develop cohesive and productive goals for my department and establish procedures to achieve them. I will support an overall consistency of the Company's vision, quality/standards and develop concepts consistent with brand identity. My scope of work includes: * Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. * Focus on the rejuvenation of the restaurant experience. * Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. * Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards. * Responsible for an exceptional guest experience service in the restaurant. * Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints. * Responsible for inspecting department and guests' orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. * Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service. * Be responsible and ensure that Restaurant amenities, menus and wine lists will remain relevant and in keeping with Six Senses wellness and sustainability practices. * Have a full knowledge of menus and specials of all outlets and a good knowledge of the wine list and be able to recommend wine in absence of sommelier * Responsible for monthly inventory . * Thorough knowledge of all facilities and services offered by the property. * Support updating guest history profile. * Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the department. * Supervise and review storage to ensure stock is on hand, properly stored and in line with Six Senses control and hygiene standards. * Provide guidance and control portions and presentations of orders. * Revise and control restaurant's operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. * Minimize payroll costs by maximizing productivity and efficient scheduling of hosts. * Prepare and submit legally required and confidential documentation related to the operation. * Complete accurately all corporate reporting requirements for the role. * Attend or conduct the designated meetings and briefings as instructed by my manager. * Perform any additional duties given to me by my manager. Qualifications To execute the position of Restaurant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I posses a minimum of a Diploma in Restaurant Management or Business and more than three years' experience in a similar role. I posses a strong pulse on the current culinary lifestyle and trends in international and Mediterranean markets, strong organizational and leadership skills to manage a dynamic restaurant team. Technical skills include advanced MS Office, POS, Reservations, Event Booking and Outlook platforms, plus I have an excellent command of written and spoken English with some knowledge of Spanish. European Visa or Work permit is mandatory. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment

Reservations Department Trainee

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do... We are looking for a Reservations Trainee to join the opening team at SLS Barcelona. Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have. Support the Director of Revenue Management in analyzing competitive sets, price positioning & future market need periods. Support and execute market-wide strategy and promotion implementation. Ensure reservation accuracy (segment, channel, routing, traces, etc.) Ensure that the hotel sales strategies are effectively implemented in the systems. Ongoing Revenue System health-checks and optimization. Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. Follow up on any possible fraudulent reservation that may impact the revenue performance. Ensures reservation accuracy (segment, channel, routings, traces, etc.). Handle no shows and control non-guaranteed reservations. Ensure that all distribution channels effectively support the hotel and maintain rate parity. Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained. Support and execute upselling following the established guidelines. Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times. Qualifications What we are looking for... You’re studying a bachelor’s/master’s degree in hospitality or a related field. You have the possibility to sign an agreement with your school for a period of preferably 6 months. You are available to start as soon as possible. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. You show a positive attitude, and you are eager to learn, with an open mind and a passion for challenges. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences.