2 Ofertas de trabajo de front office manager en Illes Balears

Front Office Agent / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the Job? As a Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager. Your day-to-day * Be the warm welcome that kicks off a memorable guest experience! * Support the Front Office Supervisors in all required tasks. * Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. * Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. * Handle cash and credit transactions. * Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. * Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. * Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. * Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. * Take pride in your appearance and place as a brand ambassador. * Always know what events and activities are on the day's schedule. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office department. * Must be fluent in local language and English, German will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty. * Uniform and laundry service

Assistant Restaurant Manager / Six Senses Ibiza

As Assistant Restaurant Manager, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Duties and Responsibilities In this role, I will assist the Restaurant Manager and I will assume responsibility for the efficient operation of the restaurant to provide exceptional products and services within brand operating standards. I will ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will support the Assistant Restaurant Manager on focusing on the rejuvenation of the restaurant/culinary experience. Food & Beverage amenities, menus and wine lists will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. I will work in partnership with other departments to ensure guest's needs are determined and met. I will have a full knowledge of Restaurant's menu and specials of the outlet and a good knowledge of the wine list. I will be able to recommend wine in absence of sommelier. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. I will perform any additional duties given to me by the Restaurant Manager. Qualifications To execute the position of Assistant Restaurant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor's degree in Hospitality, Hotel or Business Management and more than two years' experience in a similar hotel operational role. I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property's prominent position within the market. In terms of frontline restaurant management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. Technical skills include Advanced MS Office - Word, Excel and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc. I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory. I have an excellent command of written and spoken English with some knowledge of Spanish and customs. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment