6 Ofertas de trabajo de manager en Madrid

Associate Director of Catering Sales- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a passionate and dynamic Associate Director of Catering Sales to join the team! reporting to the Director of Marketing, this is an Assistant Department Head role. The Associate Director of Catering Sales is responsible for driving catering revenue growth and ensuring flawless event execution by actively prospecting and managing client relationships, supervising and developing the catering sales team, and collaborating with other hotel departments to deliver exceptional guest experiences. What you will do Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment. Finalize the requirements of personally booked catering events while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Supervision of the Catering Sales staff in their day-to-day roles. Including maintaining and monitoring the accuracy and effectiveness of all written communications. These include but are not limited to: Banquet Event Orders, Resumes, Daily Events Report, Golden S&C Input Standards, and Guest at Leisure Reports. Finalize the requirements of personally booked or assigned Event bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. In collaboration with the Director of Conference Services, prepare with analysis the weekly 2-Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget. Complete periodic audits of the Account and Booking Data in Golden S&C, to include but not exclusive to Conflict Report, Account Traces, Post Conference Reports. Evaluate current sales / service practices and make recommendations to maximize the profitability of the Events resources. Develop single Event P&L for major on-site events. Oversee the quarterly administration and seek new ways to motivate and maximize revenues. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. Drive Qualtrics responses and lead social and corporate event satisfaction. Monitor Meetings and Events website and take ownership of content and 3rd Party listings for corporate and social business. Actively participate as Catering representative in strategy meetings and lead catering pipeline meetings weekly. Understand lead volume by source and promotional efforts in place to increase leads. Set up and drive pre-con and post con interviews with focus on repeat business and P2P. Attend revenue management/forecast/strategy meetings. Shadow DOM in annual goal setting process and incentive reconciliation; prepare goal suggestion and review with DOM. Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Work with culinary team to create and/or revise banquet menus, including pricing and best in class product offering. Prepare / plan / organize and execute promotion initiatives such as corporate planner days / wedding planner events. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning Event Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. Together with the Director of Marketing / Sales / F&B review and understand segmentation and specific needs of social and corporate meeting customers and continuously develop current offerings. In collaboration with the Director of Conference Service / the Director of Marketing and the Director of Finance manage all 3rd party contracts related to Catering & Events, ensuring superior product and service quality while maintaining Four Seasons Standards. Conduct performance evaluations and mentor, Catering Sales Managers / Executives and Coordinators to develop and prepare team members for future promotion and possible transfer within Four Seasons. Facilitate and monitor training, recommend the hiring, terminating, or disciplining of any Catering employee. Respond according to the crisis management plan to any resort emergency or safety situation. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. What you bring A minimum of five years’ experience in Catering / Event Sales. A (4) year college/university degree (or equivalent). Great personal and business references required. Excellent communication skills and a strong, innovative mindset. Strong community relations. Ability to motivate and lead a team of professionals. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 business days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals.

Talent Acquisition Coordinator- Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role At Four Seasons Hotel Madrid we are looking for a dynamic Talent Acquisition Coordinator to join our team! This position will be based in Madrid and will support Talent Acquisition for both Four Season Hotel Madrid and Four Seasons Resort Mallorca at Formentor. The Talent Acquisition Coordinator is responsible for providing operational and administrative support to recruitment and selection processes, ensuring a positive experience for candidates. She/he will efficiently coordinate interviews, tracking feedback, maintaining talent management systems and being fully responsible for the internship programs. What you will do Assist the Talent Acquisition Assistant Manager with the full-cycle recruitment of line staff positions. Posting job requisitions on various job boards (Workday, InfoJobs, school portals), as well as promoting job openings on LinkedIn Manage the hotel internship program, including selection of candidates, administration of agreements with universities, participation in campus recruitment, and enhancing the interns’ experience through events and performance follow-up. Collaborate with hiring managers to understand job requirements and support the screening process. Conduct structured interviews with candidates, evaluate their qualifications and fit for the role, and accurately complete the interview guide. Coordinate and schedule interviews between candidates and hiring managers, ensuring all parties are informed and prepared. Manage candidate communications, providing timely updates and answering queries. Maintain applicant tracking systems with accurate and up-to-date candidate information. Support recruitment marketing efforts, including Bootcamps, Talent Days, campus recruitment programs, and employer branding initiatives. Ensure compliance with company policies and legal requirements throughout the recruitment process. Continuously improve recruitment processes by providing feedback and suggesting enhancements. Participate in other Talent Acquisition projects, as well as other People & Culture related tasks, as needed. What you bring Proven experience of at least 1 year supporting high-volume recruitment processes, preferably in a luxury hotel or resort. Excellent communication and interpersonal skills; ability to work closely with managers and communicate clearly and effectively with candidates. Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Previous experience using Workday is desirable, as well as job boards such as Infojobs. Proactive attitude and problem-solving skills to streamline recruitment processes. Basic knowledge of employment laws and best practices in recruitment. Bachelor’s degree in Human Resources, Business Administration, or related field preferred. Experience managing internship programs, university relations, or campus recruiting is a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Fluency in Spanish and English is required fir this position. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 business days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals.

Catering Sales Manager / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role At Four Seasons Hotel Madrid, we are looking for a passionate Catering Sales Manager. Reporting into the Director of Catering Sales, you will be responsible for booking a variety of event business and coordinating with all department staff involved in fulfilling the needs of events and guests. You will prospect, sell, plan, and service both corporate and social events while upholding food and service standards and maximizing revenue and profit potential. What you will do Actively prospect and solicit, develop, and maintain local corporate event accounts through telephone, personal sales calls, trade shows, and on-site entertainment. Demonstrate appropriate timeliness in getting proposals to client. Assist with all inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections. Research new market opportunities and develop strategies to penetrate companies or organizations likely to produce business for the hotel, and to invite potential users to tour the property and conduct individual tours, highlighting the facilities and services and achieve maximum revenue/profit potential white satisfying client needs. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues. Maintain Knowledge of hotel facilities, bedrooms, capacities and dimensions of meeting spaces. Continuously update Golden Sales & Catering with the events information (room hire, catering services and menu’s). Prepare Banquet Event Orders and issue them as per Four Seasons standards. Attend the BEO meeting with hotel staff. Attend regular operational meetings to ensure effective coordination and cooperation between departments Be the liaison between the client and the hotel for all of the client needs. (catering and events, audio visual, transportation, off-site event recommendations). Ensure and supervise the successful execution of the event in compliance with Four Seasons standards. Communicate to, coordinate and motivate, all other departments so all client needs are exceeded. Find solutions to the inevitable challenges and glitches that arise while the clients are on property. Enhance all food and beverage programs, Audio Visual and room hire for each client by upselling additional services in order to maximize revenue. Maintain accurate revenue for all streams in Golden Sales & catering for precise weekly and monthly forecasts. If required by Director of Catering, contribute to the preparation and analysis of the Event services weekly forecast and month end financial summaries. Achieve yearly personal and team sales booking goals. Ensure accuracy of Banquet Checks provide bill review on completion of each program. Facilitate and monitor training of catering trainee, catering coordinator, catering executive and new team members. Contribute to the preparation and analysis of the event services weekly forecast. Wedding Prospects with high contract conclusion percentage. Sales call for wedding agency/planners and keep relationship with them. Maintain a competitive edge over the competition by consistently being creative in developing new menus, theme party ideas and new ways to attract new and repeat business Perform other tasks or projects as assigned by Director of Catering. What you bring Minimum 3–4 years of demonstrated expertise in managing high-end events, preferably at luxury 5-star hotels. Proven experience managing both corporate and social events (weddings, banquets, conferences, MICE, etc.). Strong knowledge of budget management, client negotiation, and contract closing. Willingness to work flexible hours, including evenings and weekends. Fluent in Spanish and English; an additional language is a plus. Demonstrates composure and effective decision-making when facing challenging situations. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 business days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis.

Regional Sales Manager (Sur) / Sercotel Hotel Group

Localidad: Madrid Provincia: Madrid País: España Perfil: COMERCIAL Nº Vacantes (puestos): 1 Tipo de oferta: MANDOS INTERMEDIOS Funciones ¿Te apetece iniciar un nuevo reto profesional? ¿Tienes vocación comercial y te apasiona el sector hotelero? ¿Te gustaría formar parte de empresa en plena expansión? Ven a ser parte de nuestro gran equipo de trabajo, en la posición de Regional Sales Manager para Sercotel Hotel Group, integrándote en el departamento Comercial como responsable del cluster Sur. Tus principales funciones serán: * Desarrollo de la estrategia comercial de compañía en segmentos Corporate, Grupos, TTOO y Agencias de viajes * Objetivos fijados en base al presupuesto de dichos segmentos. * Trabajo ejecutivo de captación y desarrollo de cuentas. * Gestión de Cartera Key Account y Account de su zona. * Objetivo de presupuesto de ventas de Total Revenue en los hoteles de su área. * Cumplimiento del 'Action Plan' anual con contactos comerciales, presentaciones a clientes o asistencia a ferias. * Supervisión de las acciones comerciales de los hoteles de la zona. Requisitos ¿Qué necesitas para aplicar? * Más de 5 años en el puesto descrito. * Grado en ADE o Económicas, Turismo, Marketing y Ventas o estudios similares. * Valorable Máster o Formación específica. * Experiencia en CRM, CRS, PMS, acuerdos y negociaciones con cliente empresa y/o agencia de viajes corporativa. * Experiencia con cliente MICE, TTOO y agencias minoristas. * Nivel avanzado del Pack Microsoft Office. * Nivel alto de inglés * Contar con visión estratégica y de negocio. * Persona dinámica, con habilidades de organización, analíticas y de comunicación para el intercambio de ideas e información. * Posibilidad de residir en Madrid o el sur de España. * Disponibilidad para viajar Se ofrece ¿Qué ofrecemos? * Un gran proyecto, en el que te responsabilizarás de generar negocio para los hoteles situados en toda la zona sur. * Contrato indefinido a jornada completa (40hs). * Salario acorde a la posición y responsabilidades (remuneración fija + %variable acorde con un plan de Dirección por Objetivos). * Posibilidad de aplicar retribución flexible (póliza de salud, ticket guardería, transporte, restaurante). * Descuentos Family & friends en hoteles Sercotel * Horario de entrada y salida flexible. * Teletrabajo 1 día/semana. * Horario intensivo los viernes y vísperas de algunos festivos nacionales (9hs a 15hs). * Desarrollo profesional junto a un gran equipo de trabajo

People & Culture Intern / Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The position of People & Culture Intern We are looking for a passionate student willing to learn all about People & Culture. You will have the opportunity to be fully immersed in this field, learning at different levels of responsibility and working in team. As an intern, you will contribute your passion, drive and ideas to ensure that we exceed our employees’ expectations. You will report to the Director of Learning and Development, and the tasks include: Learning and Development: Coordinate the preparation of the trainings. Ensure that all the equipment and resources needed for the trainings is ready. Follow up with the managers or with the employees in order to ensure the attendance. Prepare all the documentation Assist in the execution of the training Assist in the onboarding of the employees (uniform appointment, policies signature, schedule and welcoming). Wellbeing and Internal Communication: Take part into the hotel’s internal communication project (task forces, cross exposure, transfers, births, birthdays, “Rincón de Alejandro”, ad-hoc actions), ensuring that all the channels (boards, TV’s, Social Media, and so on) are updated at any time. Monthly new hires and promotions Preparation of monthly birthday calendar Assist in the organization of internal, recognition and wellbeing events hosted by People & Culture: internal employee’s meetings, Townhall Events and Staff Parties. Creation of BEOs and POs for internal events and wellbeing Farewell events (decoration, signature frame) Updating notice boards and TV screens Creating POs for stationery and coffee milk supplies General tasks Daily Cover Organization of the Empacks for the new employees Assist in coordination of Talent Days Be involved in any task related to People & Culture Employee certificates Nametags and lockers What we are looking for Excellent interpersonal skills, as well as the ability to work according to standards and under pressure are highly valued. Anticipation and proactivity are essential for this position. The applicants must have the legal right to work in Spain and have fluency in English and Spanish. What we offer Through this internship opportunity, we're hoping to provide a high caliber learning experience. The objective is that you take as many in-demand job skills as possible, rotating through different tasks, in an environment of excellence and continuous improvement. This opportunity entails: Full time 6-months internship (40h/day), from Monday to Friday (8h/day). Weekends are free and we are including 30 minutes for lunch within the working day. Meals are covered during shift. Uniform and its cleaning is provided at the hotel. We are offering 5 days of holiday within the 6-months period, as well as the day of the birthday free. Monthly gross gratification of 500€. Learning plan adapted to the student, and based on previous experience, motivation and objectives.

Como encargado, serás un miembro clave de nuestro equipo de gestión, trabajando de cerca con el Store Manager para garantizar un funcionamiento eficiente y de alta calidad de nuestro establecimiento. Responsabilidades principales: • Supervisar y coordinar las operaciones diarias del restaurante, asegurando la excelencia en la calidad del servicio y la satisfacción de los clientes. • Capacitar y dirigir al equipo de empleados, motivándolos para alcanzar los objetivos y garantizar un ambiente de trabajo positivo. • Implementar y hacer cumplir los estándares operacionales. • Realizar inventarios regulares • Gestionar el servicio al cliente, atendiendo de manera eficiente cualquier problema o consulta. • Colaborar con el Store Manager para alcanzar los objetivos de ventas y rentabilidad del negocio. • Participar en el reclutamiento y selección de nuevos miembros del equipo, brindando capacitación y orientación adecuada. Requisitos: • Experiencia previa en roles de supervisión o gestión en restauración. • Fuertes habilidades de liderazgo y capacidad para motivar y guiar a un equipo. • Excelentes habilidades de comunicación y capacidad para trabajar en equipo. • Orientación al cliente y enfoque en la satisfacción del mismo. • Conocimientos básicos de gestión y control de costes. • Capacidad para trabajar en un entorno de ritmo rápido y bajo presión. • Pasión por la industria de la restauración y disposición para aprender y crecer profesionalmente. Ofrecemos: • Oportunidades de crecimiento y desarrollo profesional en una compañía en expansión • Ambiente de trabajo dinámico y divertido, donde se valora el espíritu de equipo y la pasión por la excelencia. • Jornada total o parcial y turnos rotativos • Dos días libres • Remuneración competitiva. • Formación continua y oportunidades de desarrollo personal. Si estás listo para asumir un nuevo desafío y crecer en el mundo de la restauración esperamos contar con tu talento y entusiasmo.