9 Ofertas de trabajo de office en Illes Balears

Recepcionista hotel 5* GL

En Cap Vermell Grand Hotel estamos buscando incorporar a un/a Recepcionista a nuestro equipo. Formarás parte del departamento de front office siendo responsable de proporcionar a nuestros huéspedes un servicio personalizado y profesional siguiendo nuestras políticas y procedimientos. Funciones principales como recepcionista: - Procesos de Check in/out - Prepara el material necesario para la bienvenida de los clientes (llaves de habitación, etc...). - Solucionar las incidencias y peticiones - Coordinación con el resto de los departamentos. - Realizar labores propias de la facturación y cobro. - Arqueos de caja.

Front Office Agent / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the Job? As a Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager. Your day-to-day * Be the warm welcome that kicks off a memorable guest experience! * Support the Front Office Supervisors in all required tasks. * Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. * Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. * Handle cash and credit transactions. * Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. * Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. * Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. * Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. * Take pride in your appearance and place as a brand ambassador. * Always know what events and activities are on the day's schedule. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office department. * Must be fluent in local language and English, German will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty. * Uniform and laundry service

Assistant Restaurant Manager / Six Senses Ibiza

As Assistant Restaurant Manager, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Duties and Responsibilities In this role, I will assist the Restaurant Manager and I will assume responsibility for the efficient operation of the restaurant to provide exceptional products and services within brand operating standards. I will ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will support the Assistant Restaurant Manager on focusing on the rejuvenation of the restaurant/culinary experience. Food & Beverage amenities, menus and wine lists will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. I will work in partnership with other departments to ensure guest's needs are determined and met. I will have a full knowledge of Restaurant's menu and specials of the outlet and a good knowledge of the wine list. I will be able to recommend wine in absence of sommelier. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. I will perform any additional duties given to me by the Restaurant Manager. Qualifications To execute the position of Assistant Restaurant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor's degree in Hospitality, Hotel or Business Management and more than two years' experience in a similar hotel operational role. I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property's prominent position within the market. In terms of frontline restaurant management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. Technical skills include Advanced MS Office - Word, Excel and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc. I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory. I have an excellent command of written and spoken English with some knowledge of Spanish and customs. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment

Assistant Executive Housekeeper / Six Senses Ibiza

As Assistant Executive Housekeeper, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions. Duties and Responsibilities In this role, I will support the Executive Housekeeper and Rooms Director focus on the rejuvenation of the rooms, residences, public area and laundry experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. I will work in partnership with other departments to ensure guest's needs are determined/met and oversee the overall smooth operation of housekeeping department. I have a thorough knowledge of all facilities and services offered by the resort including the type of rooms available as well as their location and layout, room amenities and products. I will administer all housekeeping and laundry facilities and ensure a secure environment for all our guests. In my role as Assistant Executive Housekeeper, I assist the Director of Housekeeping in overseeing and providing guidance to the housekeeping team, coordinating schedules, and ensuring that both guest rooms and public spaces meet meticulous cleanliness standards. In addition to managing the day-to-day operations of the housekeeping department, I am also responsible for conducting regular inspections to ensure that standards are being met. I am able to identify areas that need attention and make recommendations for improvement. I have excellent communication and organizational skills, as well as a strong attention to detail. I am able to work well under pressure and am able to juggle multiple tasks at once. I supervise and coordinate the activities of room attendants, valets, stockers, public area cleaners, and floor supervisors. I am managing and directing the day-to-day operations of all Housekeeping and laundry functions. I will perform the following relevant tasks for this role: * Demonstrate keen attention to detail and the ability to effectively interact with guests, other hotel departments, and housekeeping hosts. * Assist in assigning work and daily duties to housekeeping rooms attendant and supervisors. * Prepare and distribute room assignment sheets and floor keys to housekeeping staff. * Assign training and coordinate on the job inspection to ensure compliance with established cleanliness standards. * Maintain clear and efficient communication and coordination with the Front Office and other hotel departments. * Assist Executive Housekeeper in monitoring cleaning tasks for room carpets, upholstery, draperies, as well as deep cleaning projects and window cleaning as needed. * Participate in inventory of cleaning supplies and linen stock to ensure an adequate supply. * Reports and records any concerns related to housekeeping service and equipment and implement appropriate corrective action given by Executive Housekeeper. * Provide assistance to the Executive Housekeeper in various areas including host training, coaching, counselling, and enforcement of standard operating procedures. * Generate all housekeeping-related reports and traces from PMS Opera. * Assist in controlling expenses within the housekeeping department. * Report and Follow up on any guest complaints promptly and implement appropriate service recovery measures if necessary. * Participate in training sessions to enhance housekeeping techniques, procedures, and supervisory skills. Qualifications 9To execute the position of Assistant Executive Housekeeper, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years' experience in a similar hotel operational role. In terms of housekeeping management, I have excellent communication abilities, and a keen eye for detail. I also have a deep understanding of cleaning and sanitation practices, as well as the ability to develop and implement effective cleaning schedules and protocols. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. Technical skills include advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and PMS platforms. I have the knowledge of hotel/resort and policies on room allocation etc. I have an excellent command of written and spoken English and Spanish. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services. The above is intended to provide an overview of the role and responsibilities for a Assistant Executive Housekeeper at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment

Restaurant Manager / Six Senses Ibiza

As Restaurant Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Duties and Responsibilities In this role, I will assume full responsibility for the efficient operation of the restaurant to provide exceptional products and services within Six Senses brand operating standards and budget. I will work strategically with the F&B Director and Assistant F&B Director to develop cohesive and productive goals for my department and establish procedures to achieve them. I will support an overall consistency of the Company's vision, quality/standards and develop concepts consistent with brand identity. My scope of work includes: · Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. · Focus on the rejuvenation of the restaurant experience. · Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. · Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards. · Responsible for an exceptional guest experience service in the restaurant. · Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints. · Responsible for inspecting department and guests' orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. · Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service. · Be responsible and ensure that Restaurant amenities, menus and wine lists will remain relevant and in keeping with Six Senses wellness and sustainability practices. · Have a full knowledge of menus and specials of all outlets and a good knowledge of the wine list and be able to recommend wine in absence of sommelier · Responsible for monthly inventory . · Thorough knowledge of all facilities and services offered by the property. · Support updating guest history profile. · Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the department. · Supervise and review storage to ensure stock is on hand, properly stored and in line with Six Senses control and hygiene standards. · Provide guidance and control portions and presentations of orders. · Revise and control restaurant's operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. · Minimize payroll costs by maximizing productivity and efficient scheduling of hosts. · Prepare and submit legally required and confidential documentation related to the operation. · Complete accurately all corporate reporting requirements for the role. · Attend or conduct the designated meetings and briefings as instructed by my manager. · Perform any additional duties given to me by my manager. Qualifications To execute the position of Restaurant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I posses a minimum of a Diploma in Restaurant Management or Business and more than three years' experience in a similar role. I posses a strong pulse on the current culinary lifestyle and trends in international and Mediterranean markets, strong organizational and leadership skills to manage a dynamic restaurant team. Technical skills include advanced MS Office, POS, Reservations, Event Booking and Outlook platforms, plus I have an excellent command of written and spoken English with some knowledge of Spanish. European Visa or Work permit is mandatory. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment

Camarero/a de Pisos / Hotel Pure Salt Garonda 5*

Descripción En Pure Salt Luxury Hotels estamos en búsqueda de un/a Camarero/a Pisos para unirse a nuestro equipo en el Hotel Pure Salt Garonda 5*. Como Camarero/a de pisos en nuestro hotel, tendrás que realizar labores de limpieza y puesta a punto de habitaciones, zonas nobles y áreas comunes consiguiendo la calidad y aplicando las normas de seguridad e higiene establecidas. Tus tareas serán... Mantener en perfecto estado de limpieza y orden las habitaciones, office, zonas comunes y las distintas dependencias del mismo. Atención diligente a las peticiones de los clientes. Organizar el office, realizar inventarios de existencias y registros de reposiciones. Notificar al departamento correspondientes los desperfectos y anomalías detectadas en las habitaciones. Colaboración con otros departamentos para la resolución de incidencias y confirmar la planificación del trabajo. Actuar según las normas de seguridad, higiene y salud que afectan al puesto y al proceso en las condiciones adecuadas para prevenir los riesgos personales y medioambientales. Qué ofrecemos: Formar parte de un equipo altamente profesional y apasionado por el sector de la hospitalidad. Oportunidades de crecimiento y desarrollo continuo dentro de una cadena hotelera en expansión. Un entorno de trabajo dinámico en una de las localidades más exclusivas de Mallorca. Condiciones laborales competitivas y beneficios asociados al puesto. Contrato Fijo Discontinuo. Jornada completa y 2 días libres a la semana. Incorporación Inmediata. En Pure Salt Luxury Hotels, valoramos a cada miembro de nuestro equipo y estamos comprometidos con la diversidad y la inclusión. Animamos a todos los candidatos calificados a postularse, independientemente de su origen, género o situación personal. ¡Esperamos recibir tu solicitud! Requisitos Serás el candidato ideal si... Formación: Graduado en Eso Competencias: Preocupación por el orden y la calidad, Excelencia, integridad y orientación al cliente.

Camarero/a de Pisos / Hotel Paradiso Garden 4* en Platja de Palma

Descripción ¿Estás buscando una nueva oportunidad laboral? En Mac Hotels estamos en búsqueda de un/a Camarero/a Pisos para unirse a nuestro equipo en el Hotel Paradiso Garden 4* situado en Playa de Palma. Como Camarero/a de Pisos en nuestro hotel, tendrás que realizar labores de limpieza y puesta a punto de habitaciones, zonas nobles y áreas comunes consiguiendo la calidad y aplicando las normas de seguridad e higiene establecidas. ¿Qué tendrás que hacer en tu día a día? Mantener en perfecto estado de limpieza y orden las habitaciones, office, zonas comunes y las distintas dependencias del mismo. Atención diligente a las peticiones de los clientes. Organizar el office, realizar inventarios de existencias y registros de reposiciones. Notificar al departamento correspondientes los desperfectos y anomalías detectadas en las habitaciones. Colaboración con otros departamentos para la resolución de incidencias y confirmar la planificación del trabajo. Actuar según las normas de seguridad, higiene y salud que afectan al puesto y al proceso en las condiciones adecuadas para prevenir los riesgos personales y medioambientales. Qué ofrecemos: Formar parte de un equipo altamente profesional y apasionado por el sector de la hospitalidad. Oportunidades de crecimiento y desarrollo continuo dentro de una cadena hotelera en expansión. Un entorno de trabajo dinámico en una de las localidades más exclusivas de Mallorca. Condiciones laborales competitivas y beneficios asociados al puesto. Contrato Fijo Discontinuo. Jornada completa y 2 días libres a la semana. Incorporación Inmediata. En Mac Hotels, valoramos a cada miembro de nuestro equipo y estamos comprometidos con la diversidad y la inclusión. Animamos a todos los candidatos calificados a postularse, independientemente de su origen, género o situación personal. ¡Esperamos recibir tu solicitud! Requisitos Serás el candidato ideal si... Formación: Graduado en Eso Competencias: Preocupación por el orden y la calidad, Excelencia, integridad y orientación al cliente.

Prácticas Departamento de Housekeeping / Hotel (Ibiza)

¿Quieres iniciar tu carrera profesional en el sector hotelero? ¡Ya estás un paso más cerca de tu objetivo! En Palladium Hotel Group podrás desarrollarte en el Departamento de Dirección de uno de nuestros Hoteles en Ibiza. Si tienes entusiasmo por aprender, vocación por la profesión y actitud positiva para empezar a crecer con nosotros, inicia tu carrera profesional en Palladium Hotel Group. En tus prácticas realizarás funciones como: * Conocimiento de las diferentes plataformas de trabajo, Prestige, James & Rita, Foudn factor, GIFT, paquete office, etc. * Reparto de cargas a las camareras y subgobernanta. * Realizar pedidos de material utilizado en el departamento. * Diferentes tareas que realiza el administrativo de pisos. * Conocimiento de las tareas a realizar en lavandería. * Como se realiza la revisión de habitaciones para entregar a huéspedes. * Como se realiza la limpieza de habitaciones, colocación de los diferentes amenities y material. * Conocimiento de los diferentes productos de limpieza y su utilidad. * Inventariado del material del departamento. ¿Qué te ofrecemos? * Disfrute de beneficios sociales. * Alta en la Seguridad Social * Apoyo económico de 450EUR brutos/mes. * Alojamiento compartido * Manutención completa en comedor de personal * Descuentos de colaborador en nuestros hoteles de hasta el 50% * Descuentos de colaborador en nuestra restauración de hasta el 30% * Acceso a la plataforma Palladium Benefits ¡Únete a Palladium Hotel Group y crece con nosotros

Prácticas People&Culture (Hotel) / Ibiza

¿Quieres iniciar tu carrera profesional en el sector hotelero? ¡Ya estás un paso más cerca de tu objetivo! En Palladium Hotel Group podrás desarrollarte en el Departamento de Recursos Humanos como People&Culture Trainee en alguno de nuestros hoteles ubicados en Ibiza. Si tienes entusiasmo por aprender, vocación por la profesión y actitud positiva para empezar a crecer con nosotros, inicia tu carrera profesional en Palladium Hotel Group. En tus prácticas realizarás funciones como... * Atención y asesoramiento al cliente interno. Acogida de nuevos colaboradores, recogida de datos y entrega de documentación. * Ser un punto de contacto para resolver dudas administrativas de los empleados. * Facilitar la comunicación entre el departamento de recursos humanos y resto de departamentos. * Organizar y mantener archivos de empleados (físicos y digitales). * Preparar contratos de trabajo y documentos relacionados con la incorporación de nuevos empleados. * Ingresar y actualizar información en sistemas de gestión de recursos humanos, control plantilla etc. * Mantener registros de permisos, ausencias, bajas médicas. * Apoyo en Reclutamiento y Selección: Ayudar en la publicación de ofertas de empleo en diferentes plataformas, filtrar currículos, coordinar entrevistas y gestionar la comunicación con los postulantes. * Conocer y verificar la aplicación de todo el sistema documental de PHG (manual de procedimientos, anexos y registros) que aplican a RRHH, Formación y Prevención. * Conocimiento y uso habitual de los programas o aplicaciones propias del departamento (SSFF, office 365, e-coordina y plataforma de prevención, RAF y app de formación…etc) * Conocimiento del organigrama de ambos hoteles del complejo y apoyo en la interlocución y comunicaciones con los diferentes departamentos. * Soporte en la realización de convocatorias de formación y RRMM. * Conocimiento del proceso de contratación, altas y bajas de personal * Contribuir en proyectos especiales del departamento, como encuestas de clima laboral o iniciativas de mejora organizacional. * Conocimiento general del marco legal que aplica a hoteles en Baleares (convenio de hostelería). ¿Qué te ofrecemos? * Alta en Seguridad social. * Pocket Money de 550EUR brutos/mes. * Alojamiento y manutención completa. * Descuentos de colaborador en Hoteles del grupo hasta el 50%. * 30% de descuento en Restauración (dentro restaurantes temáticos grupo). * Acceso a plataforma Palladium Benefits. ¡Únete a Palladium Hotel Group y crece con nosotros