10 Ofertas de trabajo de personal spa en Illes Balears

Subgobernante/a / Hotel Pure Salt Garonda 5*

Descripción Estamos buscando un/a Subgobernante/a para unirse a nuestro equipo en el Hotel Pure Salt Garonda 5*- El candidato/a ideal será una persona proactiva, con una fuerte orientación al servicio y un gran sentido de responsabilidad. Reportando directamente al Gobernante/a del hotel, el Subgobernante/a será clave en garantizar que el estándar de calidad del alojamiento turístico que ofrecemos se mantenga en todos los momentos. Responsabilidades Desempeñar las funciones del puesto de gobernanta en su ausencia. Mantener en perfecto estado de limpieza y orden las habitaciones, office, zonas comunes y las distintas dependencias del mismo. Realizar inventarios de existencias y registros de reposiciones. Atender las peticiones de clientes para facilitar su confort. Notificar al departamento correspondiente los desperfectos y anomalías detectadas en las habitaciones. Colaborar con otros departamentos para la planificación efectiva del trabajo. Actuar según las normas de seguridad, higiene y salud que afectan al puesto y al proceso en las condiciones adecuadas para prevenir los riesgos personales y medioambientales. Requisitos Formación: Estudios mínimos Ciclo Medio FP Hostelería y Turismo. Se valorará positivamente tener el curso Gobernante/a de Hotel, FP Superior Gestión de Alojamientos Turísticos. Experiencia: Mínimo de 3 años de experiencia en una posición similar dentro del sector de la hostelería o alojamiento turístico, preferiblemente hoteles de 4* y 5*. Competencias Requeridas: Flexibilidad, trabajo en equipo, resolución de problemas, excelencias, desarrollo de personas, orientación al cliente. Qué ofrecemos Condiciones de Trabajo: Contrato fijo discontinuo, Jornada Completa. Entorno Cercano: En Pure Salt Luxury Hotels valoramos la importancia de un ambiente laboral sano y colaborativo, donde cada miembro del equipo se sienta valorado y respetado. Oportunidades de Desarrollo: Participar en programas de formación y crecimiento profesional, con posibilidades de avanzar dentro de la organización. Beneficios Competitivos: Ofrecemos beneficios exclusivos para los trabajadores de la compañía. En Pure Salt Luxury Hotels, no solo buscamos talentos, sino que también valoramos la pasión y la dedicación que cada empleado aporta. Nuestro compromiso con la formación continua y el desarrollo profesional nos distingue en el sector de la hostelería, haciendo de nuestro equipo una pieza fundamental para el éxito de nuestros hoteles. Si eres un/a profesional del sector de la hostelería con experiencia como Subgobernante/a y quieres formar parte de un equipo que se esfuerza por ofrecer el mejor servicio a nuestros huéspedes, ¡te invitamos a postularte! Conviértete en parte de nuestra compañía y profesionalízate junto a nosotros en el Hotel Pure Salt Garonda , donde cada día es una nueva oportunidad para ofrecer la mejor experiencia a nuestros clientes.

Front Office Trainee

Company Description About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… • Assist the reception desk with guest check-ins, check-outs, and reservations. • Provide personalised services to guests, responding promptly to questions and requests. • Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests. • Help supervise and maintain cleanliness standards throughout the property. • Address guest complaints or issues, ensuring prompt and effective resolution. • Help manage guest feedback and contribute to service improvement initiatives. • Help coordinate cleaning schedules and staff shifts. • Participate in training sessions and meetings to develop knowledge of hotel operations. • Work closely with different departments to ensure smooth communication and coordination. • Enter cases into Nubola and resolution. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Currently pursuing or recently completed a degree in Hospitality or a related field. Ability to work in a fast-paced environment and adapt to different tasks. Team-oriented mindset with a positive and proactive attitude. Strong problem-solving skills and attention to detail. Additional Information What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

Guest Experience Trainee

Company Description About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… Assist with the check-in/check-out process and provide a warm, personalized greeting. Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits). Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences. Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly. Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations. Arrange special in-room touches for VIP or returning guests, following hotel protocols. Assist with surveys, departure interviews, and review monitoring on online platforms. Record preferences, habits, and useful notes for future stays. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Currently pursuing or recently completed a degree in Hospitality or a related field. Ability to work in a fast-paced environment and adapt to different tasks. Team-oriented mindset with a positive and proactive attitude. Strong problem-solving skills and attention to detail. Additional Information What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

People & Culture Trainee

Company Description About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… Support recruitment and selection processes to attract a diverse and talented workforce. Assist with onboarding and orientation programs to ensure a smooth transition for new employees. Manage and optimize our HR software to enhance operational efficiency. Provide support in health and safety (PRL) initiatives to promote a safe working environment. Coordinate training and development programs to facilitate employee growth and skill enhancement. Oversee employee accommodation arrangements to ensure a positive living experience. Assist with operational HR functions, including payroll, benefits administration, and compliance. Foster a positive workplace culture through employee engagement initiatives and activities. Address employee relations issues, providing guidance and support to management and staff. Participate in the design and launch of internal communications through our internal platform, sharing useful (and fun) information, promoting team activities and engagement initiatives, and ensuring that everyone is connected and informed. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Currently pursuing or recently completed a degree in Hospitality, Business, or a related field. Strong knowledge of HR best practices and labor laws. Excellent interpersonal and communication skills. Ability to work collaboratively in a fast-paced, dynamic environment. Proficiency or knowledge of Excel, Outlook, Canva, and other programmes useful for performing the duties of the position. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information with discretion. Additional Information What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

Resort Manager Deputy (H/F/X) / Permanent contrat / Spain

Job Description Set up & coordinate the in resort team before the season: ● Assist the Resort Manager to recruit and onboard onsite teams, organize in house trainings matching Le Collectionist standards. ● Ensure office space, cars, housing if needed matching allocated budget. ● Implement company tools and adapt routines to the team. ● Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season). ● Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations. ● Manage resort accounts, cash floats, and operating budgets ● Liaise with the regional management team. ● Order amenities & marketing goodies needed from the central office (bizops). ● Oversea in resort stock management. ● Organize welcome baskets local contracts or with regional/central offices when needed. ● Organize pre arrival team meetings to coordinate weekend arrivals. Ensure in-season smooth run and focus on optimal guest experience: ● Oversea properties pre-season house inspection with supply teams support to ensure all houses are ready and up to Le Collectionist’s standards. ● Support pre-arrival teams with sourcing/testing services and experiences matching the company standards. ● Support destinations Ibiza/Mallorca/ or Marbella and properties sales training. ● Supervise the welcoming of each of our customers while adhering to Le Collectionist brand standards, Dispatching Check-in & check out amongst the team, ensuring all guests are being welcomed according to Le Collectionist standards and process. ● Ensure all properties are ready up to standard and personalized as per guest’s requirements before check in.. ● Customer experience management: act as the guardian of the quality of guest reception and the effective resolution of any issues raised during their stay. This includes supporting your teams responding to dissatisfied customer requests and assisting with their complaints. ● Internal coordination: act as an essential coordination point between our customers and various internal teams such as Sales, and Supply to ensure an exceptional customer experience. The Resort Manager ensures that problem resolutions are handled by the appropriate individuals. (Ensure report and follow up of any issue or damage in CRM for optimal communication and history). Qualifications Profile: ● An interest in, or sensitivity to, the luxury and hospitality sector ● Bilingual in English and Spanish: fluency in both English and Spanish is required, and knowledge of a third language like French is a plus ● Based in Mallorca, Ibiza or Marbella ● Experience(s) in luxury rental management ● Valid driving license ● Highly organized and punctual ● Hospitality skills and know-how ● Strong leadership skills with a history of effectively managing and developing teams ● Excellent communication skills, both written and oral, to establish strong relationships with customers ● Proficiency in CRM tools: experience with CRM software preferred Work Schedule and Specifics ⚠️ Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team and overtime may be recovered. Additional Information All our positions are also open to candidates with disabilities who may require specific accommodations.

Maître Desayunos

En nuestro exclusivo hotel, buscamos un/a Maître de Desayunos con pasión por la excelencia en el servicio, atención al detalle y liderazgo operativo. Esta persona será la encargada de coordinar y supervisar el servicio de desayunos, garantizando una experiencia única y memorable para nuestros huéspedes desde el primer momento del día. Tus OBJETIVOS Ofrecer un servicio de desayunos impecable, elegante y personalizado que refleje los más altos estándares de hospitalidad de un hotel 5* GL, asegurando la satisfacción total del huésped desde su primer contacto con el servicio de restauración, y posicionando el desayuno como uno de los momentos más valorados de su estancia. Tus FUNCIONES PRINCIPALES: Coordinar y supervisar al equipo de sala durante el servicio de desayunos. Asegurar el cumplimiento de los estándares de calidad, presentación y atención al cliente propios de un hotel 5* GL. Colaborar estrechamente con cocina para garantizar un servicio fluido y eficiente. Gestión de reservas, asignación de mesas y atención personalizada a los huéspedes. Formación y motivación del equipo de desayunos. Supervisión del montaje, reposición y presentación del servicio a la carta. Control de stock, pedidos y gestión de incidencias del turno. Implementación de mejoras continuas en el servicio. ¿Por qué NOSOTROS?: Incorporación a un hotel de referencia dentro del sector. Entorno de trabajo dinámico y profesional. Oportunidades de crecimiento y desarrollo dentro de la empresa. Condiciones competitivas según experiencia y valía del candidato/a. Posibilidad de alojamiento en función del perfil.

Sales, Events & Marketing Trainee / Kimpton Aysla

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? In this role, the Sales, Events and Marketing intern will be able to fully experience the sales and marketing department of KIMPTON AYSLA MALLORCA with a hands-on approach. After completing this program, the intern will have learned what a real sales and marketing department is about and will be fully immersed in the Kimpton Culture. Your day-to-day SALES * Learn all aspects of the hotel and all pertaining points of interest of the destination * Learn hotel room categories and basic information on outlets menus * Learn and perform all technical aspects of sales and events: work with sales managers on the entire sales process from prospecting to closing including proposals, contracts and resumes and BEOS. * Attends and participates in all departmental meetings, training sessions and other information meetings as and when requested to do so * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Assist with site inspection and Fam Trips organization * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. * Developing new ideas * Database management * Assist the Commercial Director on admin tasks MARKETING * Develop and execute promotions campaigns in F&B, events and rooms through relevant digital and social media channels. * Act as a project manager to ensure timely media placements and coordination of production/materials deadlines, in addition to, project expense management * Verify all advertising for the hotel in digital channels is in alignment with brand voice. * Maintain all imagery and content within 3rd party sites. * Engage in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. What we need from you * Currently studying hospitality management with at least 3 months prior working experience in a hotel or restaurant * Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Powerpoint. Opera or Delphi a plus but not a must. * Must be fluent in written and spoken English. Must have at least basic spoken Spanish. What to expect from us * Opening experience! * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

2º Encargado/a de Mantenimiento y Servicios / Hotel Pure Salt Port Adriano 5*

Descripción En Pure Salt Luxury Hotels , estamos buscando un/a 2ª encargado/a de Mantenimiento y Servicios para unirse a nuestro equipo en el Hotel Pure Salt Port Adriano 5 * situado Calvià. Este puesto es clave para garantizar que todas nuestras instalaciones este preparadas para ofrecer una experiencia excepcional a nuestros huéspedes. Como segundo al mando del departamento de SSTT tendrás que ayudar a realizar de forma cualificada y responsable la dirección, control y seguimiento de las tareas propias de mantenimiento y servicios auxiliares. Asimismo coordina y supervisa los distintos recursos humanos y materiales para alcanzar el máximo nivel de calidad y satisfacción del cliente. Como será tu día a día... Apoyar en la supervisión, dirección y realización de los trabajos conducentes al mantenimiento de las instalaciones. Controlar los trabajos que se encarguen a empresas externas. Gestión y resolución de las incidencias y partes realizadas por los diferentes departamentos para garantizar la satisfacción de cliente. Dirigir, organizar, coordinar e instruir el personal a su cargo. Mantener las relaciones con los diferentes proveedores para el suministro de material. Supervisión y evaluación del desempeño del personal a su cargo Desarrollar los programas de mantenimiento preventivo y reparaciones vigilando el perfecto funcionamiento de las máquinas e instalaciones. Asistir a las reuniones de planificación exponiendo el balance de resultados. Colaboración con el resto de otros departamentos y miembros del equipo para la organización efectiva del plan de trabajo. Actuar bajo las normas de seguridad, higiene y protección ambiental en hostelería. Ofrecemos Condiciones de Trabajo: Contrato Indefinido. Entorno Familiar: En Grupo Mac valoramos la importancia de un ambiente laboral sano y colaborativo, donde cada miembro del equipo se sienta valorado y respetado. Oportunidades de Desarrollo: Participar en programas de formación y crecimiento profesional, con posibilidades de avanzar dentro de la organización. Beneficios Competitivos: Ofrecemos un paquete salarial competitivo, así como beneficios adicionales que valoran la dedicación de nuestro personal hacia la excelencia. Contrato como indefinido. Requisitos Requisitos: FP superior en Prevención en riesgos profesionales o similares Grado Ingeniero civil o industrial o similares Conocimiento medio/alto de inglés, se valorará conocimientos de alemán. Conocimientos de ofimática 3-5 años de experiencia en un puesto similar Conocimientos de electricidad, fontanería, albañilería, climatización y pintura Se valorará positivamente experiencias en mantenimiento en otro sector Imprescindible carné de piscinas y legionela

Técnico/a Laboral Senior / Oficinas Corporativas Mac Hotels

Descripción ¿Te apasiona el área laboral y quieres dar un salto en tu carrera profesional? En Mac Hotels , cadena hotelera de referencia con más de 1.000 empleados y presencia en Mallorca, Málaga y Zaragoza, buscamos un/a Técnico/a Laboral Senior para reforzar nuestro departamento de RRHH. Tendrás la oportunidad de gestionar de manera directa la operativa laboral de nuestros hoteles y negocios , aportando tu experiencia en la gestión de nóminas, contratos, seguros sociales y normativa laboral. ¿Quiénes somos? En Mac Hotels nos define nuestro trato cercano y profesional, la apuesta por la excelencia y el compromiso con el bienestar de nuestros empleados/as. Queremos incorporar a un/a profesional con experiencia en el área laboral que contribuya a optimizar procesos y garantizar el cumplimiento normativo. Tu Misión: Como Técnico/a Laboral Senior , serás pieza clave en el área laboral del departamento de RRHH, asumiendo tareas de gestión y supervisión en materia de contratación, Seguridad Social, nóminas y relaciones laborales, trabajando en coordinación con el equipo. Funciones Principales: Gestión integral de nóminas, finiquitos e indemnizaciones. Altas, bajas y modificaciones en la Seguridad Social (Sistema RED). Elaboración, registro y seguimiento de contratos de trabajo. Control y seguimiento de periodos de prueba, vencimientos contractuales y ausencias. Tramitación de procesos IT, AT y coordinación con Mutuas y servicios de prevención. Aplicación e interpretación de distintos convenios colectivos. Supervisión de seguros sociales y modelos fiscales (111, 190, etc.). Control y conciliación de cuentas contables de personal. Asesoramiento laboral en incidencias con personal base y mandos intermedios. Colaboración en auditorías y elaboración de informes retributivos. Requisitos: Grado en Relaciones Laborales y RRHH, Graduado Social o formación similar. Experiencia mínima de 5 años en puestos similares. Dominio de herramientas de gestión laboral: Sistema RED, SILTRA, Contrat@, Delt@ . Se valorará positivamente el manejo y/o conocimiento Labor y Mentor. Conocimiento actualizado en legislación laboral española. Capacidad de organización, atención al detalle y trabajo en equipo. Se valorará experiencia previa en gestoría. Lo que ofrecemos: Contrato indefinido , con estabilidad a largo plazo. Jornada completa en horario (Lunes a Jueves de 8.30h a 17h y los viernes de 9h a 15h). Incorporación inmediata. Salario competitivo acorde a tu experiencia y paquete de beneficios sociales , Desarrollo profesional con formación continua y crecimiento dentro del departamento de RRHH. ¿Te interesa? Si quieres unirte a una empresa líder en el sector hotelero y aportar tu experiencia en un entorno laboral dinámico y estable, ¡esperamos tu candidatura!

RESERVATIONS AGENT / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As Reservations agent you will be responsible for helping our guests with their individual reservations as well as advising them on the best option for their needs, also you will support them with any issue that they have. Reports to the Director of Revenue Management. Your day-to-day * Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. * Follow up on small party groups (9 rooms or less) and make sure they are guaranteed * Handle group rooming lists with the supervision of the Sales Department * Follow up on any possible fraudulent reservation that may impact the revenue performance * Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained * Make sure deposits and cancellation fees are handle and done by the Front Desk Team * Ensures reservation accuracy (segment, channel, routings, traces, etc) * Handle no shows and control non-guaranteed reservations * Provide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in the reservations department. * Must be fluent in local language and English, German will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Opera PMS knowledge will be highly valuable. What to expect from us * Opening experience! * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty